Hotel Chicago Downtown Autograph Collection

Location in the heart of Chicago downtown. Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.

Not a single thing! I purchased a "standard room" for 3 nights for a business stay. In any other hotel I've been in a "standard room" has a bath tub, washcloths, and either a king bed or two queen beds. The room I got was something akin to what might find at a Japanese hostel for backpackers or on a bad cruise ship. It was about 150 sq feet in total. The carpet was brown and cream speckled low shag. The bed was only full-sized. There was no bath tub but instead only a small shower with no light in it. It was more along the lines of something you'd find in a mechanic's shop to wash the grease off. The view was of the House of Blues roof and the noise from the concert on Friday penetrated into the room as did the escapades of the very rambunctious couple in the room above mine. The place was under remodel while I was there and construction equipment, plastic sheeting, and saw noise was a daily event. The front desk kept my credit card on file for incidental expenses but given the absent mini-bar fridge I'm not sure what I might have used that would require payment. More importantly though there was no place to store any food that I might have gotten from elsewhere. They charged $$52-69/night for parking and then "accidentally" charged me for 4 nights parking despite that I was only there 3 nights. They refused to change my room stating that since it was purchased through a third party, their hands were tied. They also said the same thing for refund/comp of any monies. They had no explanation for why the room was so bad in the first place. They also had no real answer other than, "We're sorry for the inconvenience" though when it came to demonstrating any tangible degree of sorrow or making amends by changing the room to a better one, their sorrow seemed to evaporate. I stayed here a few years ago when it was the Sax and my stay then was fantastic. Since being taken over by Chicago Hotel/Autograph, this place is the dumps.

Inconsistency with housekeeping and room cleanliness. Had 2 rooms, both were upgraded to Deluxe Riverview. One room had one robe and upgraded bath towels. The other room had no robes and low quality bath towels. Toilet never cleaned during 3 night stay.

Paid

fire alarm due to shower steam on 6th floor. Front desk said it was a normal occurrence. Smell of sewer in hallways and room