Chitose hotellia

Plussat: Good size bedroom

Miinukset: Food in one of the bars was very basic and the roof top bar was soulless

Miinukset: Room is very small.

Plussat: very quite room and spacious for Japan . very good breakfast free shuttle to Chitose airport extremely kind staff . super clean close from Eon mall and bus/train station

Plussat: Premier rooms in the new Chitose Wing are clean, modern, and spacious, with both a bath tub and walk-in shower (don't know what the older rooms are like). Food and service at the on-site HASKAP restaurant was very good, with surprisingly reasonable prices.

Miinukset: The mattress was too firm for my preference. Not necessarily a negative, but note that reservations are needed for the airport shuttle.

Plussat: The hotel

Miinukset: same hotel but much nearer the airport

Plussat: The staff were good. The hotel is spacious and has 2 restaurants and 2 bars in the building.

Plussat: Excellent location, welcoming and helpful staff, comfortable room, spa and sauna, games room, delicious breakfast and free airport shuttle.

Plussat: We booked this hotel firstly because it offered connecting rooms which could accommodate all 5 of us comfortably. Next was the free shuttle it provided to and from airport (some hotels only provide a one way service to airport). We find this free service really useful as throughout our stay, we started our journey from the airport hence we did not have to rely on public transport to get there. The shuttle drivers were all very polite & punctual. What pleasantly surprised us was the 500 yen buffet breakfast that the hotel offered and the wide range of pillows that were available for guests to use for free. The hotel also has a small public bath, games room and a few massage chairs, which we fully utilised. There is also a conbini opposite the hotel.

Miinukset: Some of the staff manning the reception counter could be friendlier.

Plussat: The breakfast far exceeded our expectations. The Hotel is convenient, clean and a terrific value. Shuttle to and proximity to airport was a real plus.

Plussat: Lots of self service options. Including the pillow section by the reception. Free shuttle to the airport was amazing. Appreciated the service.

Miinukset: This is a rather basic hotel. Perfectly positioned for a short stay close to the airport, but not for longer.

Plussat: Sauna, Kylpylä, Kahviautomaatti

Miinukset: Näkymä huoneen ikkunasta

Plussat: Monta pientä lisäpalvelua, kuten lentokenttäkuljetus.

Miinukset: Meluisaa nuorisoporukkaa.

Plussat: We normally don't spend much time at the hotel. But it was snowing heavily that day and we just chilled out at the lounge enjoying free drinks and massage chairs. The location is quite far from the Chitose Station, but it won't be a hassle at all. The hotel offers free commute buses to/fro the Station at scheduled times. We arrived in the afternoon and there was no bus. They asked us to take a taxi and paid back the fare. What an excellent service for just 5,700yen during the travel season!

Miinukset: This is a really difficult question. I thought for a moment but even a suggestion didn't come out, not to mention any bad experience.

Plussat: The every-hour airport shuttle is the good.

Miinukset: there is free shuttle bus between airport and hotel, very convince me

Plussat: The front desk staff were great Breakfast staff were polite and very helpful

Miinukset: I have no complaints at all.

Plussat: The location is Great. They provided a complimentary drinks likes wine, beer, juice and soft drink upon check in.

Miinukset: The air-conditioner is not working well, I went to complaint and they gave us a fan because they told me the hotel is full, so that we did not sleep well at all and to continued our journey to Tokyo next day. The air purifier is very noisy because they did not add any water into the tank. The buffet breakfast is simple but enough.

Plussat: After a long flight, it was great to have such an easy place to settle down. Staff was helpful and the included breakfast was plentiful.

Miinukset: The hotel is right in the airport which is closed for a good part of the night so no nearby stores or restaurants. There are also no early trains out from the airport (first train out just before 7 am). Staying in chitose or sapporo would make for an earlier start.

Plussat: Loistava sijainti seuraavan päivän aamulennolle siirtymistä varten. Hyvä aamiaisbuffet. Lentokentän liikkeisiin, ravintoloihin ja palveluihin pääsee sisätiloissa kävellen. Kentällä mm. laadukas onsen, jonka ulkoaltaasta näkymä asematasolla operoiviin lentokoneisiin.

Plussat: Right inside the airport terminal. I was coming from Niseko and it was easy to find out of the JR station, signs everywhere. Onsen and breakfast included, after checking my bags I came back for breakfast. Clean room, and quiet even though my window faced the runway. I needed an adapter for my laptop which they kindly provided.

Plussat: Perfect location for an early flight. We were unable to book a non-smoking room, but the hotel has an air purifier. It was running upon our arrival and it made our room almost odor free.

Plussat: Very convenient to stay before the flight

Plussat: Right there inside the airport, couldn`t be closer, very good value

Plussat: Good for what we needed, Overnight stay for a late flight. There is actually a bunch of cool shops in the airport. We were well entertained waiting for our bus the next morning. Food, presents, fun kids stuff, the airport is well equipped. (not the worst place to get snowed in) the hotel room was pleasant clean and convenient. There is even a detached spa/onsen on the 4th floor

Miinukset: As far as airport hotels go this place was killer.

Plussat: Great place for a stopover....aiting for early motning flight...all conveniences..small but perfect...food was excellent.

Plussat: Good location

Miinukset: Difficult to take the luggage to lobby with Snow

Plussat: walking distance from chitose station.. but a bit difficult to walk with luggage in winter time..

Miinukset: complimentary a bit less compared to other hotel. no drink water bottle & coffee 3 in 1 provided..

Plussat: Very nice staff.

Plussat: There is an Airport Shuttle. Good stay before going to the Airport.

Miinukset: Poor English.

Plussat: Very good value for money. cleaner than expected and very friendly staff. Also great buffet breakfast. Twice as good as our stay at fresherwater niseko and quarter the price.

Miinukset: Nil

Plussat: walking distance from chitose station

Miinukset: We definitely asked for non smoking room and they claimed the smoke filled room was non smoking. They claimed that there was no other rooms available, and it took almost an hour b4 they decided to give us new rooms.

Plussat: Very clean, comfortable and "pretty" room, looked as it had been redecorated in recent times with french themed wallpaper and pastel colours. Staff was most helpful with recommendations for nearby Izakayas and restaurants communicated with my limited Japanese and his knowledge of english fine. Had an early flight the next morning, booked complimentary shuttle which earliest departure of 6.25am suited my 7.50am flight. Also suburban bus from airport drops you 3min from door (closer than train) Close enough to airport and budget price. Very happy with my overnight stay.

Plussat: Very close to the airport we arrival late very friendly staff The room was very clean a tidy Breakfast was great. niceCoffee as well

Plussat: Room is great, bed is comfortable, 2 different types (different softness) of pillow provided in each bed is a very thoughtful provision. Table mirrors, lighting, charging sockets are all adequate. Very near to the car rental centre and airport. Near to eateries and a shopping mall too.

Miinukset: The smoking area is right next to the restaurant used for breakfast, can smell the cigarette smoke.

Plussat: It's location to shops, restaurants and the station was excellent.

Miinukset: Only one bedside table for a double bed. Had hoped the restaurant would be open for dinner - not just breakfast. It was booked as a room for 2 but only one single lounge chair - fortunately plenty of space in the foyer to chill out if we didn't want to spend our time simply lying on the bed. That said, playing the same music on a loop was quite annoying

Plussat: The room size was comfortable. Well located near the airport. Super lovely staff.

Plussat: Easy to get to and from airport (taxi or even bus). A short walk to local restaurants

Miinukset: Good location. About 10 min from Shin Chitose Airport. But a long walk to station. If you are leaving early in the morning i suggest you to call a taxi prior that night. The japan taxi app didnt work for foreign numbers( i dont know now) and using didi also didnt help. We had to walk with our heavy backapacks.

Plussat: We stayed in a private room with a bathroom. Room was large for Japanese standards. Clean with extra blanket in case we got cold. Common area had a few kotatsu (tables with blankets attaches and heaters underneath) to keep warm, very neat and cute. Also provided a free breakfast. Easy to get to from the airport either by bus or train. Bus back to the airport was super convenient, right next door at the 7/11. Staff also speak English.

Miinukset: Nothing.

Plussat: Convenient location if you are staying before or after flying into Hokkaido.

Miinukset: The staff didn’t seem very friendly and I think if that’s your first experience when staying in japan, it would not be a very nice view in the locals. Not a social hostel, but that’s the nature of a hostel close to the airport I think.

Plussat: comfortable, easy to access from chitose station the staff very frendly

Plussat: Everything! The set up is super cozy and welcoming. You get breakfast as well but you have to cook it yourself.

Miinukset: The heater kept turning off by itself. I kept getting really cold and having to get up and manually turn on the heater again

Plussat: The buffet is well served and the onsen is impressive Musical performance is impressive too ! If only one thing to comment, it will be the wifi connection and speed But why not enjoy the quiet time if u need to !

Plussat: This place was SUPER clean! Food was amazing. I really enjoyed the outdoor onsen. The room had a massage chair! Lobby, outside courtyard, restaurant, and any public spaces were designed beautifully. Free parking and free shuttle to airport was a great perk. As it turned out, instead of going to the airport early in the morning so my friend could catch her flight and I could check out the onsen at the airport, she took the free shuttle and I slept in then soaked in the onsen later in the day. Win-win-win situation!

Miinukset: The room was a bit dated with ventilation fans too noisy to keep on at night. Even when the staff explained almost everything related to the hotel upon check-in, we misunderstood that we could choose to eat dinner at the buffet or at the restaurant on the 2nd floor (both in a different building). Would have preferred to try the restaurant as we had buffet the night before at a different hotel. Note the onsen cleaning hours and whether you're required to bring your own towels from the room. Struggled a little to communicate that I needed to pack my snowboard for the flight home with boots and other equipment before having this luggage be held at reception desk. Stilled worked out in the end.

Plussat: Amazing place to stay. The place is spotless and it’s such a peaceful relaxing place to relax and unwind .will definitely come back again

Plussat: Perfect experience their with my partner. Very clean and quiet. Felt so relaxed and rejuvenated after a nights stay here. Definately recommend and will come again in the future. Pros: atmosphere, design and architecture of hotel was amazing. Food, surroundings/location, quiet and super clean too.

Plussat: Shuttle service from Sapporo station and to Lake Shikotsuko was very convenient!

Plussat: The dinner and breakfast are so awesome. The dinner set is very well prepared with many kinds of Japanese food. Very good service. The food taste so good and the material is very fresh. The breakfast provides a lot of original Japanese food in a quiet atmosphere. Every single food is at a high quality. Worth every penny of the spending.

Plussat: Location was well connected via the shuttle bus from Sapporo, the breakfast was nothing fancy but authentic and hearty made of ingredients from the region.

Miinukset: the hot spring water temperature could have been higher given the cold winter weather

Plussat: Dinner was fantastic. Value for money.

Plussat: Everything. This was one of the best stays I've ever had anywhere. The baths were fantastic (one of very few places in the area which allow me to bathe with my tattoos), the location is gorgeous and peaceful, the place itself is comfortable and well-facilitated, and the staff were wonderful, especially the lady who brought me my dinner (kaiseki in room - INCREDIBLE) and helped lay out my bedding. A very Japanese experience following which I am more relaxed than I'd been in months prior. 10/10.

Miinukset: Nothing

Plussat: Great location, clean rooms

Miinukset: The English level of the staff is limited

Plussat: The private open air onsen connected to our room was just wonderful!

Miinukset: It's a quite pricey, but I guess you get what you're paying for.

Plussat: Private onsen rooms are awesome.

Miinukset: It would be better if there are more signs in English.

Plussat: Everything, so peaceful

Miinukset: N/A

Plussat: Staff were friendly and attentive. Great room. Food was fantastic, like Michelin star restaurant, that is fanciful and in small portions over 10 courses. High quality ingrediets like abalone, wagyu beef.

Miinukset: There were brown particles floating in our private onsen. The staff said it’s onsen particles and perfectly fine. But it still grossed us out. They look like brown dirt.

Plussat: private hot spring bath

Miinukset: small shower room

Plussat: The environment of the surrounding area and the atmosphere of the hotel.

Miinukset: Coffee should be served in the restaurant as well.

Plussat: Close to Chitose station. Close to airport. Staff very friendly and helpful. Breakfast excellent. Choice of Japanese or Western style breakfast. Overall very good stay.

Plussat: Free shuttle to Chitose airport, nice public bath, coffee machine in the room, Japanese breakfast. JR station and AEON mall are walking distance of hotel.

Plussat: Staff is efficient during check in and check out time. Room is small but have lots of plug adaptors which is very thoughtful. In house onsen and free shuttle bus to airport in the early morning are the bonus! Food at the izakaya attached to the hotel is good with reasonable price.

Miinukset: Nothing!

Plussat: Fairly easy to find. Central location. Close to airport.

Miinukset: Had reserved 2 twin double rooms and one queen room. All nonsmoking. Was told at check in we could only have 3 queen rooms and initial room we were given, one smelled terribly of smoke. They did change us once we went back to desk. Ask for 2 keys if you have two adults in room, if one person leaves room with key, all lights go out and cannot use elevator.

Plussat: Good location and free airport shuttle

Miinukset: Small rooms

Plussat: Siisti, moderni hotelli. Hyvä kylpyosasto ja mukava ravintola.

Miinukset: Henkilökunnan ja opasteiden englanti oli kehno. Ilmastoinnin ohjeet olivat vain japaniksi, joten säätö oli hankalaa. Sijainti oli hankala matkalaukun kanssa matkustavalle.

Plussat: Amenities, and the amazing breakfast at the attached restaurant.

Plussat: Staff was friendly and accommodating. The hotel was clean.

Miinukset: Breakfast was average. More Asian content than western. Bathroom was very small. Originally booked this hotel because of free airport transfer, but was really disappointed after the booking was made to find out skis could not be transferred so had to arrange taxi transfers instead. If i knew this before booking, I would've booked another hotel that offered all beds instead of 2 beds and one futon, in a better location for our needs and at a cheaper rate.

Plussat: room layout

Miinukset: public bath was grungy

Plussat: Its good during check-in, free coffee provided on self service while waiting for the room to be ready. The room is old fashioned but very clean. The best is that airport shuttle was very help full and sharp on time.

Plussat: Good parking lot, onsen inside and very good breakfast

Miinukset: little expensive

Plussat: Location was excellent! Free shuttle to the airport was also very helpful

Plussat: The staff were very polite and helpful and the room was very clean.

Miinukset: The airport shuttle bus only runs at a few times during the morning and was already fully booked when we arrived for the time slot we needed the next morning.

Miinukset: I have been wait for check in for about one hour. I asked to check in just before the check in time about 3min. They told us that we need to wait cause it not check in time(3min early). OMG SERIOUSLY!!!!!!!!!!!!!!!!!!!!!!

Plussat: Great for the night prior to our flight.

Plussat: close to train station; breakfast good; clean room; good price

Miinukset: airport shuttle is only available from hotel to airport and only before 10am. the website does not indicate the limited availability.

Plussat: Good location. Only about a 5 minute walk from Chitose station. The bus shuttle service was great! The breakfast buffet was delicous.

Plussat: Great buffet breakfast included . Under cover parking also provided when outside parking full. No Faults at all and close to airport - recommend stop here for the night before heading to ski fields the next morning

Miinukset: nothing

Plussat: Good location just3-5mins to chitose station ane not far from aeonmall. Staff are nice and helpful. Big room.

Plussat: This hotel was very convenient as a place to stay before my early morning flight. They offer a free shuttle to the airport. It was easy to email to ask about the schedule. The hotel is very easy to find from the JR station. Only a short block away. The hotel room was fine. Great value.

Plussat: The hotel is just down the road from the main train station and bus depot, this was very convenient to get to the Ice Festival. The staff were accommodating and the room was good value for money. There is even an onsen next door you can use for free.

Plussat: The location is great. It also includes public bath.

Miinukset: Just a little bit high on the cost

Plussat: Bus shuttle to airport a bonus. Central location to get a good reasonably priced meal.

Miinukset: I'm a big person so bathroom bit sqeezy but adequate

Plussat: Friendly welcome and took good care of me ( I almost missed the shuttle bus, but they helped me).

Miinukset: Breakfast is ok but not the best I had in Japan

Plussat: Very close to the train station so was easy to catch my flight the next morning. Very friendly staff.

Miinukset: I filled up the bath but there were some hairs and dust in it so it wasn’t cleaned properly. That is all though.

Plussat: very close to train station - a 3-4 minute walk. Close to food places. Free shampoo, conditioner and soap. towels provided etc. mini fridge in room and a heater too.

Miinukset: super basic so cheaper would have been nice but then again was the cheapest hotel in the area so can't complain really. the free airport shuttle only runs in the morning until 10am

Plussat: Unlimited freshly brewed coffee and green tea at the lobby simply makes me happy. The location is superb. There is a jusco nearby, and lawson too. Very near to chitose station, and the best part is the airport shuttle service which is so convenient!

Plussat: Friendly staff, clean and tidy rooms. Adjoining restaurant provided good value for money meals.

Plussat: Location and free shuttle to airport

Miinukset: Nil

Plussat: Everything! They have a wake up call and a free shuttle to the airport. The earliest one at 6.30am is just nice for my flight at 9am.

Miinukset: A bit pricey for one night but worth it.

Plussat: Very convenient and easy to get to. Comfortable rooms for an overnight stay near Chitose Airport

Plussat: The location is convenient where you can access by bus while cafes and restaurants are all within walking distance.

Miinukset: Only one small hard pillow. I used my jacket as a pillow.

Plussat: Excellent hotel for stop over before flight early next morning. Free shuttle bus was prompt.

Miinukset: Nothing

Plussat: Easy walk from the Chitose train station. We stayed for one night before heading to the Chitose airport. The hotel provides an airport shuttle about once an hour (must be reserved in advance fyi). The beds were very comfy.

Miinukset: The hotel facilities are a bit outdated.

Plussat: On the map it looks a little far, but its actually very near the station

Plussat: The staff were beyond lovely and welcoming. They went above and beyond to make us feel welcome.

Plussat: The staffs is very friendly and helpful. Environment is very beautiful. And there is Onsen available. Good to have car park for guests. Able to experience traditional Japanese style and western style room.

Miinukset: There is no bathroom in the room which is a bit inconvenience for family with many young kids and old folks. Location is a bit far from convenient stores and restaurants. A bit small for 4 people in one room.

Plussat: The staff - service was good and with excellant attitude

Plussat: Breakfast and the dinner provided was nice. Staff were exceptionally friendly but most of them spoke little English.

Miinukset: Wait staff should speak better English to explain the dinner better.

Plussat: The food was amazing, the location was really nice, and the onsen was wonderful! The interior design isn't anything particularly special, but the rooms are comfortable and between the location and the meals, the hotel is well worth the cost. We went in February during the snow festival, and the hotel was very gracious in offering transportation to and from the festival grounds, as well as giving us a fireworks show. The staff are also very polite and helpful! It definitely does help to speak a little Japanese, though.

Plussat: Dinner set menu and onsen

Miinukset: Luggage porter did not come back to collect 2nd lot of bags at check out. Also we were hoping to use the free lounge on the 2nd floor for 2 hours in the afternoon after we had checked out but were told we couldn't as we had already checked out. Also room was very very hot and the AC only made it hotter and not colder

Plussat: Free wifi and breakfast

Miinukset: No concierge

Plussat: It was a nice stay. Near to a bus station. The room is bigger than expected.

Plussat: Good location in Chitose, and the price was very cheap. Also, the beds were very comfortable.

Miinukset: Very basic hotel, you can tell it's getting a bit old. But for the price, you really can't complain too much!

Plussat: Tidy room and comfortable beds

Miinukset: The whole place smelt like cigarettes

Plussat: There are restaurant and Lawson near by which is very convenient.

Miinukset: The bed was quite hard which I had some difficulties sleeping on. And the room smell like cigarette.