Chitose hotellia

Plussat: The staff was very polite and helpful. The reception was very warm and welcoming . The fireplace is also very beautiful and so befitting of Christmas Eve as it was the place of reception when we arrived . Also it’s so clean because no shoes are allowed . They are so efficient.

Miinukset: It’s pricey . Also no towels at the onsen in the day. Not sure why.

Plussat: Cozy and spacious room. The hotel is awesome.

Miinukset: Too early check out in the morning by 10:00.

Plussat: Amazing place to stay. The place is spotless and it’s such a peaceful relaxing place to relax and unwind .will definitely come back again

Plussat: Very beautiful and scenic and the hotel is very comfortable and spacious

Miinukset: Around the hotel there wasn't much to do

Plussat: I really enjoyed my stay here. It was so nice and relaxing. The staff was amazing! Everyone was so helpful and nice. The room was so spacious with both a western bed and Japanese futon. I cannot say enough good things about this place from the food to the accommodations to the staff everything was amazing! Someday I hope to stay again during the spring or fall to enjoy the views around the lake.

Plussat: Spacious quadruple bed room. Ideal for a family.

Plussat: Good location, extremely clean. Comfortable room. Truly Amazing breakfast. Great service at the lobby.

Plussat: Rooms were a great size with everything you could need for an airport stay. Very close to train station and lots of late night restaurants around.

Miinukset: Nothing

Plussat: For a basic accommodation, this was very good. The breakfast spread was really good and the hotel was a short walk from JR Chitose station. The rooms were clean and well-maintained

Plussat: Great location, clean rooms

Miinukset: The English level of the staff is limited

Plussat: The private open air onsen connected to our room was just wonderful!

Miinukset: It's a quite pricey, but I guess you get what you're paying for.

Plussat: Private onsen rooms are awesome.

Miinukset: It would be better if there are more signs in English.

Plussat: Everything, so peaceful

Miinukset: N/A

Plussat: Staff were friendly and attentive. Great room. Food was fantastic, like Michelin star restaurant, that is fanciful and in small portions over 10 courses. High quality ingrediets like abalone, wagyu beef.

Miinukset: There were brown particles floating in our private onsen. The staff said it’s onsen particles and perfectly fine. But it still grossed us out. They look like brown dirt.

Plussat: private hot spring bath

Miinukset: small shower room

Plussat: The environment of the surrounding area and the atmosphere of the hotel.

Miinukset: Coffee should be served in the restaurant as well.

Plussat: The staffs is very friendly and helpful. Environment is very beautiful. And there is Onsen available. Good to have car park for guests. Able to experience traditional Japanese style and western style room.

Miinukset: There is no bathroom in the room which is a bit inconvenience for family with many young kids and old folks. Location is a bit far from convenient stores and restaurants. A bit small for 4 people in one room.

Plussat: Breakfast and the dinner provided was nice. Staff were exceptionally friendly but most of them spoke little English.

Miinukset: Wait staff should speak better English to explain the dinner better.

Plussat: No choice for dinner...take it or leave it so vegetarians beware

Miinukset: No choice for dinner...take it or leave it so vegetarians beware

Plussat: Dinner set menu and onsen

Miinukset: Luggage porter did not come back to collect 2nd lot of bags at check out. Also we were hoping to use the free lounge on the 2nd floor for 2 hours in the afternoon after we had checked out but were told we couldn't as we had already checked out. Also room was very very hot and the AC only made it hotter and not colder

Plussat: Great location, good food in airport, free welcome drink, great bed and pillow.

Miinukset: Everything is good, note its in an airport so expect a little noise from planes

Plussat: Location

Miinukset: Room is small

Plussat: After a long flight, it was great to have such an easy place to settle down. Staff was helpful and the included breakfast was plentiful.

Miinukset: The hotel is right in the airport which is closed for a good part of the night so no nearby stores or restaurants. There are also no early trains out from the airport (first train out just before 7 am). Staying in chitose or sapporo would make for an earlier start.

Plussat: The hotel is inside the airport making it incredibly convenient for an early morning flight.

Miinukset: Bit pricey for what you get.

Plussat: Great location to airports

Miinukset: Breakfast very average.

Plussat: Right inside the airport terminal. I was coming from Niseko and it was easy to find out of the JR station, signs everywhere. Onsen and breakfast included, after checking my bags I came back for breakfast. Clean room, and quiet even though my window faced the runway. I needed an adapter for my laptop which they kindly provided.

Plussat: Breakfast spread was decent. staff reminded us to come back before 11pm. Ask for room with view of tarmac.

Miinukset: complimentary Onsen ticket was good but have to come back to hotel by 11pm due to terminal closing.

Plussat: Conveniently location

Plussat: Convenient location.

Miinukset: All good.

Plussat: Good for what we needed, Overnight stay for a late flight. There is actually a bunch of cool shops in the airport. We were well entertained waiting for our bus the next morning. Food, presents, fun kids stuff, the airport is well equipped. (not the worst place to get snowed in) the hotel room was pleasant clean and convenient. There is even a detached spa/onsen on the 4th floor

Miinukset: As far as airport hotels go this place was killer.

Plussat: Staff is very nice, property is very clean and (looks?) new. Very reasonable cost. Beautiful interior design. Coffee/tea brewing in the guest room possible.

Miinukset: Very difficult to find anything to complain about. Maybe the design of the "hot tub" in the onsen was not my favorite choice, as I prefer stone design. But for a very reasonable accommodation cost really nothing to complain about.

Plussat: Staff is efficient during check in and check out time. Room is small but have lots of plug adaptors which is very thoughtful. In house onsen and free shuttle bus to airport in the early morning are the bonus! Food at the izakaya attached to the hotel is good with reasonable price.

Miinukset: Nothing!

Plussat: Free shuttle bus to the airport and there is a good restaurant at the G floor

Miinukset: The room is a bit small

Plussat: Room was small but ok for one night. Very clean and a good location for airport. Very easy transfer booked the night before.

Plussat: Siisti, moderni hotelli. Hyvä kylpyosasto ja mukava ravintola.

Miinukset: Henkilökunnan ja opasteiden englanti oli kehno. Ilmastoinnin ohjeet olivat vain japaniksi, joten säätö oli hankalaa. Sijainti oli hankala matkalaukun kanssa matkustavalle.

Plussat: Kuljetus lentokentälle klo 06:35 alkaen. Matka kestää 15 min. Bussi operoi 40 min välein. Valitse aasialainen aamiainen.

Plussat: Premier rooms in the new Chitose Wing are clean, modern, and spacious, with both a bath tub and walk-in shower (don't know what the older rooms are like). Food and service at the on-site HASKAP restaurant was very good, with surprisingly reasonable prices.

Miinukset: The mattress was too firm for my preference. Not necessarily a negative, but note that reservations are needed for the airport shuttle.

Plussat: Due to a morning flight from New Chitose airport, we chose to stay at this hotel. Very close to the airport and they offered free shuttle bus service to the airport. Breakfast was very practical starting from 5:40 am, which is convenient for people who have morning flight to start early breakfast not getting starved.

Miinukset: The staff needs to improve their English skills.

Miinukset: Charged 14000yen for late 30min check out almost 1 nigh costing , calling for asking check out not friendly,not to mention cost for late Check out, locked luggage not allow for customer to load in vehicle . After finish payment the staff just push the luggage to door and leave it and go..

Plussat: It’s location near the airport and town, make it very convenient to move around without wasting time.

Plussat: Shuttle service from Sapporo station and to Lake Shikotsuko was very convenient!

Plussat: Everything

Miinukset: Notthing

Plussat: Amazing spot around the Shikotsu lake. Nature is great! Open bath / outside onsen with an incredible view on the lake. Dinner served in the room. Free parking.

Miinukset: Old school and vintage look. Rooms are a bit rough. Our view overlooked the parking. There are barriers in front of the outside onsen, it blocks the view. The staff pressed us at dinner time. Check out time is too early (10am).

Plussat: The dinner and breakfast are so awesome. The dinner set is very well prepared with many kinds of Japanese food. Very good service. The food taste so good and the material is very fresh. The breakfast provides a lot of original Japanese food in a quiet atmosphere. Every single food is at a high quality. Worth every penny of the spending.

Plussat: Location was well connected via the shuttle bus from Sapporo, the breakfast was nothing fancy but authentic and hearty made of ingredients from the region.

Miinukset: the hot spring water temperature could have been higher given the cold winter weather

Plussat: Dinner was fantastic. Value for money.

Plussat: Everything. This was one of the best stays I've ever had anywhere. The baths were fantastic (one of very few places in the area which allow me to bathe with my tattoos), the location is gorgeous and peaceful, the place itself is comfortable and well-facilitated, and the staff were wonderful, especially the lady who brought me my dinner (kaiseki in room - INCREDIBLE) and helped lay out my bedding. A very Japanese experience following which I am more relaxed than I'd been in months prior. 10/10.

Miinukset: Nothing

Plussat: Staffs were nice and polite. Free shuttle bus from hotel to Chitose and Lake Shikotsu Ice Festival is a bonus. The onsen is good and have a nice lake view.

Miinukset: We order the dinner at 07:30 pm but the maids put all foods on table at 06:15 pm. The foods is a little bit cold and so not delicious enough.

Plussat: Very nice onsen on 14 th floor and a great breakfast.

Miinukset: No room for the luggage in room

Plussat: Location and bed size. The double bed was a queen. Not a tiny half double.

Plussat: Location near to Chitose station. Room size is considered ok considering Japan hotel norm. Breakfast is mainly Japanese with some western items. Taste good. Free airport transfer but must book in advance to secure space.

Miinukset: Nil

Plussat: It was very clean, and the staff was very friendly. There’s also public onsen which is a plus! Location is great, just walking distance from Chitose station. Hotel also provides free shuttle to the airport.

Plussat: The location is close to JR and Aeon. There is a shuttle bus service too.

Miinukset: Don’t book if you have an early morning flight. No way to get to airport.

Plussat: The kitchen the breakfast

Miinukset: Room and toilet Too small, no towels and toiletries provided. Too far from JR station.

Plussat: Near to Airport; easy for those who need to catch early morning flights Nice ryokan type of room; clean sheets and futons Room was cold but heater was available

Miinukset: Had to wait between showers from one person to the next to allow time for the water to be warm No towels provided; Had to be rented

Plussat: The atmosphere and the decoration is nice. The location is close to bus stop to New Chitose airport with information and time-table provided. So it's very convenient going to airport by bus.

Miinukset: The building is quite far from Chitose station, it is quite tired if you have to carry large luggage but not that far.

Plussat: Hot shower

Miinukset: Poor and slow communication. Towel not provided. Very cold. Price high for such basic place

Plussat: The room is very clean.

Miinukset: The bed is not that comfortable. The bathroom is a little cool. No aircon is available in the bathroom. Besides, there is supposed to be shuttle bus to airport. But we waited over ten minutes but no shuttle bus available.

Plussat: Value for money, and reliable airport transfer services included in the room rate (advance booking for shutter service is needed). Stuff are very friendly.

Plussat: Breakfast is good. Staff is friendly and helpful. Price is good.

Miinukset: Location is a bit far from train station.

Plussat: I enjoy the breakfast, especially the spaghetti

Miinukset: The location and free transport to airport

Plussat: Free shuttle bus to airport. Never expect this. Is a bonus for us

Miinukset: Location a little far esp dragging luggage during snow. Else everything is perfect

Miinukset: Limited shuttle bus times and number of passengers per time.

Plussat: Good location, near chitose station airport shuttle bus for free (take around 15 min to airport, free of charge) Good hotel for prepared to take a flight in next morning

Miinukset: Hotel room quite small and old (But clean room no smell)

Plussat: Loction

Miinukset: The staff hard to communicate, any request give a negative answer

Plussat: The room was one of the biggest by Japan standards. Very handy to have a shuttle to the airport.

Miinukset: The microwave was dirty.

Plussat: I stay in twin room with tatami area, the room is very large for 4 of us. I have area for arrange my luggage.

Miinukset: Bathroom too small.

Plussat: Location and free shuttle to airport

Miinukset: Nil

Plussat: The location is convenient where you can access by bus while cafes and restaurants are all within walking distance.

Plussat: Good standard ‘business’ hotel. No fuss or frills, everything shipshape. Breakfast choice a Japanese or Western.

Miinukset: Not much in surrounding area.

Plussat: Free shuttle bus to airport Good breakfast with 3styles

Miinukset: WiFi signal is not good in some floors

Plussat: Great location for a quick stopover before flying out of New Chitose airport. The hotel runs a shuttle bus to the airport (free) which leaves every half hour. There's a choice of Western or Japanese breakfast - both were good. Breakfast restaurant compact but with nice staff and plenty of juice/coffee etc. The room was fine (on the small side but that's Japan) and the bathroom (also small) had everything covered. The staff on the front desk were most welcoming and efficient.

Miinukset: The room was very small by Australian standards. It was fine for a night but I wouldn't want to spend a week here tiptoeing around my husband and the suitcases. :)

Plussat: The is cozy

Plussat: Location was good & the staff were super helpful

Miinukset: Room was cluttered & claustrophobic

Plussat: near the station and have a free parking lot.

Plussat: Shuttle bus available to the airport

Plussat: The free shuttle was fantastic both to and from the airport. I was unable to find out prior to arriving where to meet it but the airport information was able to guide me. The buffet breakfast was definitely worth pre ordering and was labelled in English. Although the website said the hotel staff did not speak English, the reception did. There was even a robe to use.

Plussat: My kids received free goodies which they really enjoyed. The hotel professionally arranged the shuttle to the airport and ensured we were included in the list accurately.

Plussat: Free transportations

Plussat: Lots of freebies at this hotel - free entrance to the onsite onsen, free tea, coffee and popcorn, free use of massage chairs and free smart phone for use during the stay. There was also a free shuttle that travelled at very specific times and often not convenient times of the day. There is a Family Mart convenience store directly across the road. Rooms were of reasonable size.

Miinukset: The shuttle did not pick up from the airport in the morning. Taxi from the airport was about JPY2000. Communication with the staff was a little difficult at times.

Plussat: Sauna, Kylpylä, Kahviautomaatti

Miinukset: Näkymä huoneen ikkunasta

Plussat: Monta pientä lisäpalvelua, kuten lentokenttäkuljetus.

Miinukset: Meluisaa nuorisoporukkaa.