Coatzacoalcos hotellia

Plussat: Loation

Miinukset: We were a group of 4 and every day had to ask for extra towels because they left only 2.

Plussat: Excellent price...

Miinukset: One of the rooms has an intense odor to insecticide....and i was not able to connect my computer to internet...recepción person didn't help.

Plussat: It's a good place to take a rest after a long drive The wifi connection. Really fast.

Miinukset: Some hair from other guests on the beds. The check in was too slow. Breakfast.

Plussat: The room was clean and the breakfast very good.

Miinukset: The room was smelling moist which we could see it in the corners. The room has a window but you cannot open it and this caused us discomfort.

Plussat: Breakfast included

Miinukset: Rude service. Floors we're still wet when we got our room. Pool filled with mold.

Plussat: It's very pretty.

Miinukset: The jacuzzi uses cold water.

Plussat: We stayed here only for a night as a stopover on a road trip. The central area with the pool and trees is actually very beautiful! The room is big (very big bed) and the guy working in the restaurant was super friendly!

Miinukset: The place is a bit older and it shows sometimes. We felt it could use some investments to make it great again! Shower was cold for example, internet wasn't great and breakfast in the morning was just completely cold (eggs, beans, platano that should have been hot).

Plussat: Helpfull staff, onsite restaurant, beautiful garden with pool

Miinukset: There were no hot water, but for us it was OK since it was hot outside. Breakfast included in the room rate was too basic: no hot meals, and one day there was even no milk for cereal...

Plussat: Good location right off the main road in town. The lobby area was really nice, the rooms were fine. Clean, but very basic. The pool was the best part of the hotel though. We had a lot of fun!

Miinukset: The free wifi was useless. The front desk staff were not very friendly and despite the fact that this hotel advertises free breakfast, you only get breakfast for two people. We had booked a triple room for 5 people and they would still only let 2 people eat. Ridiculous!

Plussat: Price and location

Miinukset: Poorly maintained, run down

Miinukset: The service was shocking!!! No proactiveness whatsoever We arrived around 3.00pm (which is the check-in time) and the room wasn’t ready yet. The guy at reception didn’t even offer an apology or anything, he just said we had to wait for the room to be ready. Didn’t even point where to wait or any of the facilities of the hotel whatsoever. So I asked for a bar or any other area to wait in the interim for our room and he pointed the bar. Usually when something like this happens I am used to be offer an amenity whilst you wait but nothing! We paid for our own drinks as we waited to close to 3.30pm for the room to be ready and we walked to our room which it had a funny smell (from the A/C I suppose) the bed was hard and so were the pillows... and last for not least the shower... it had no hot water, so we had to shower with warm water... On the bright side we order room service and the lady on the phone was really nice and attentive and the food was ok.

Plussat: The building, pool, gym, and room were clean and modern. They had 3 local Spanish language newspapers to read while we waited for the room to be ready. The bed was comfy. Insist on an ocean view. That made all the difference between an average mid-range hotel stay and a relaxing retreat. The door in the bathroom was ingenious--one door fitted to two frames at 90 degrees so no "dueling doors."

Miinukset: The restaurant food at dinner reminded me of a school cafeteria. (The breakfast buffet was very nice though). It took four people half an hour's search to establish they were out of white wine. I asked about laundry service and the desk manager said that I should call down before 10 am and they'd pick it up and have it back to me in the room before 8 pm. 8:30 am we called for pickup and waited...at 9:45 we carried it to the lobby ourselves. Same with return--we finally went down to get it at 8:30 pm. They did a good job on it, but at over $1,000MXN for a medium-sized load of sportswear, I should hope that they would! The air conditioning had a 1970s thermostat that didn't work--if you got too cold, you just turned the AC off for a while.

Plussat: staff very helpful, quick & easy check-in

Miinukset: the water in the shower was not hot the first two day, the last day it was nice & hot

Plussat: Room, value.

Miinukset: Not centric, no convenient stores nearby.

Plussat: Beds and pillows are SO comfortable. Housekeeping staff is very helpful.

Plussat: Very comfortable night

Miinukset: Very far from the city.

Plussat: the srrvice and attitude of the staff

Miinukset: They suppose to have pool , but it was broken, they never repair....Fair Marketing

Plussat: The small kitchen and coffe all day long.

Plussat: Comfortable with lots of space and places to put things. Everything practical. Staff was responsive. When i asked for a hairdryer it was brought to the room in a couple minutes

Miinukset: A little stark...no bedside lamp, decorations or color. Especially noticed because it's advertised as like home.

Plussat: Everything.

Plussat: Location. Staff. Good beds. Hot shower.

Miinukset: There is a pod coffee maker but no pods. Disappointed.

Plussat: Room was really big and clean. Room service 24 hours with order ahead breakfast too was great. There was a restaurant but no other facilities. Great place for a business thing, though. And good for a 1-3 stay for families or tourists

Plussat: Good breakfast and helpful staff

Miinukset: Old rooms, dirty linen and towels, noisy air conditioning. I am surprised that this hotel operates under such a famous brand. Not a 4 stars!!!

Plussat: Location

Miinukset: It could be tidier and it needs a complete clean up and re painting -

Plussat: The stsff is very kindly. The breakfast is fine.

Plussat: I liked the harmony and tranquility of the facilities

Miinukset: Air conditionner is noisy

Plussat: Wonderful location very good personnel

Miinukset: The pool was not clean

Plussat: Good territory, nice and clean rooms, polite staff

Miinukset: In room for 4 persons, only 2 breakfasts were included

Plussat: The big lake in the back of the hotel

Miinukset: The food was bad, really bad. My boyfriend got really sick because of it.

Plussat: good free breakfast, very nice river front

Miinukset: assigned no smoking room, without requesting one. no chaise lounges in pool area only one cup for the coffee maker, and one glass for the mini water bottle in a double room AC did not adjust until night Door Key did not work

Miinukset: Very nice to stay

Plussat: Its a nice hotel!

Miinukset: They are pet friendly but they have restrictions on the size of the dogs (max 20 kg). And they charge 180 pesos more for pet.

Plussat: We were traveling with our 3 puppies and it was a nice clean place to stay with them. It is located in a Plaza near several restaurants and a variety of shops.

Miinukset: I wish the door to the bathroom had gone to the floor, there was a gap where my dogs fitted under and the toilet did not have a lid. I normally don't let my dogs in the bathroom and definitely don't let the drink of the bowl.

Plussat: Very nice staff. Very accommodating to dogs.

Miinukset: A little too noisy till midnight. Disco bar nearby and tile floored halls.

Plussat: AC worked good as long as someone was in the room. Door key ran ac unit.

Miinukset: No breakfast included. Charged for EACH pet, no refunds. Rooms were clean, hallway sortof insane asylumish. Bathroom odd, people could look under it was a half glass. Odd very very few guests were there. No pool. Parking lot not fenced in.

Plussat: The staff are wonderful . The manager helped out with everything. We weren’t crazy about the bathroom setup but it was minor. This is really a fantastic place especially if you have pets.

Miinukset: Nothing