Coatzacoalcos hotellia

Plussat: the srrvice and attitude of the staff

Miinukset: They suppose to have pool , but it was broken, they never repair....Fair Marketing

Plussat: The small kitchen and coffe all day long.

Plussat: Comfortable with lots of space and places to put things. Everything practical. Staff was responsive. When i asked for a hairdryer it was brought to the room in a couple minutes

Miinukset: A little stark...no bedside lamp, decorations or color. Especially noticed because it's advertised as like home.

Plussat: Good location, good size 1 bed room.

Miinukset: The room and in fact entire building had a bad smell. I didn't like the fact that we had to take all the kitchen utensils from downstairs. I found a cup that was dirty, had a disgusting hair on top..

Plussat: Everything.

Miinukset: The service was shocking!!! No proactiveness whatsoever We arrived around 3.00pm (which is the check-in time) and the room wasn’t ready yet. The guy at reception didn’t even offer an apology or anything, he just said we had to wait for the room to be ready. Didn’t even point where to wait or any of the facilities of the hotel whatsoever. So I asked for a bar or any other area to wait in the interim for our room and he pointed the bar. Usually when something like this happens I am used to be offer an amenity whilst you wait but nothing! We paid for our own drinks as we waited to close to 3.30pm for the room to be ready and we walked to our room which it had a funny smell (from the A/C I suppose) the bed was hard and so were the pillows... and last for not least the shower... it had no hot water, so we had to shower with warm water... On the bright side we order room service and the lady on the phone was really nice and attentive and the food was ok.

Plussat: nice hotel - good value for money

Plussat: staff very helpful, quick & easy check-in

Miinukset: the water in the shower was not hot the first two day, the last day it was nice & hot

Plussat: Beds and pillows are SO comfortable. Housekeeping staff is very helpful.

Plussat: I liked the harmony and tranquility of the facilities

Miinukset: Air conditionner is noisy

Plussat: Wonderful location very good personnel

Miinukset: The pool was not clean

Miinukset: Very nice to stay

Plussat: Good territory, nice and clean rooms, polite staff

Miinukset: In room for 4 persons, only 2 breakfasts were included

Plussat: The big lake in the back of the hotel

Miinukset: The food was bad, really bad. My boyfriend got really sick because of it.

Plussat: good free breakfast, very nice river front

Miinukset: assigned no smoking room, without requesting one. no chaise lounges in pool area only one cup for the coffee maker, and one glass for the mini water bottle in a double room AC did not adjust until night Door Key did not work

Plussat: We were traveling with our 3 puppies and it was a nice clean place to stay with them. It is located in a Plaza near several restaurants and a variety of shops.

Miinukset: I wish the door to the bathroom had gone to the floor, there was a gap where my dogs fitted under and the toilet did not have a lid. I normally don't let my dogs in the bathroom and definitely don't let the drink of the bowl.

Plussat: Very nice staff. Very accommodating to dogs.

Miinukset: A little too noisy till midnight. Disco bar nearby and tile floored halls.

Plussat: The staff are wonderful . The manager helped out with everything. We weren’t crazy about the bathroom setup but it was minor. This is really a fantastic place especially if you have pets.

Miinukset: Nothing

Plussat: Average Breakfast, good location for my needs. One English language channel on TV, most hotels offer none.

Miinukset: The TV was pretty small, opening the closed drive to the hotel would be real nice as opposed to having taxis wind through the entire mall complex.

Plussat: First, one has to consider how much one is paying. For what I paid, I am more than satisfied with the room and friendly reception. I arrived late and left early. Staff smiled and was friendly. Breakfast was good.

Miinukset: No hair in the sink

Plussat: I like the room

Miinukset: The room is very small

Plussat: Room was really big and clean. Room service 24 hours with order ahead breakfast too was great. There was a restaurant but no other facilities. Great place for a business thing, though. And good for a 1-3 stay for families or tourists

Miinukset: When we arrived they told us they didn't have any rooms with two double beds, that they were fully book. The hotel was almost empty and after complaining , magically we got assigned a room with two beds. The hotel looks very bad (image) on the outside.

Plussat: Loation

Miinukset: We were a group of 4 and every day had to ask for extra towels because they left only 2.

Plussat: nothing

Miinukset: air conditioned defective and filled with mold in 2 rooms

Miinukset: Rooms not well maintained, dirty walls, old stains on bathroom tiles, odd shower curtain, A/C unit not properly mounted on the wall creating gaps between the air unit and the wall

Miinukset: old hotel, moisture in air conditioning, and air conditioning not working correctly... very bad experience. ants everywhere!

Plussat: It's a good place to take a rest after a long drive The wifi connection. Really fast.

Miinukset: Some hair from other guests on the beds. The check in was too slow. Breakfast.

Plussat: The room was clean and the breakfast very good.

Miinukset: The room was smelling moist which we could see it in the corners. The room has a window but you cannot open it and this caused us discomfort.

Plussat: It was just fine. Everything on its place. Nice staff, good breakfast, clean room, great wifi

Miinukset: Limited control over the AC unit in the room. Super-soft tap water makes it hard to wash off the soap off your skin

Plussat: The staff hotel was super kind, Servicial and full support. I came early and they assistance was extra useful. The breakfast very good balance between quantity and quality, very tasty, dinner as well. Hotel location distance from local airport was highly recommended.

Plussat: Very comfortable night

Miinukset: Very far from the city.

Plussat: Good beds, great pillows! Good swimming pool. Breakfast was also good

Miinukset: For us location was Okay, but it's not near centre or ado bus terminal.

Plussat: It is very comfortable

Miinukset: The air conditioner is noisy

Plussat: It had everything we needed.

Miinukset: The photos are better than the reality. Some staffers were better than others.

Plussat: The pool was very clean and easily accessible.

Miinukset: We had two adults and two children. I was told I couldn't have four towels in the room, only the two that ame with the room. I was also under the impression that breakfast was complementary, but we had to pay for extra breakfast because only two were complementary. (This was misleading information on the booking site and the regular hotel website.)

Plussat: We stayed here only for a night as a stopover on a road trip. The central area with the pool and trees is actually very beautiful! The room is big (very big bed) and the guy working in the restaurant was super friendly!

Miinukset: The place is a bit older and it shows sometimes. We felt it could use some investments to make it great again! Shower was cold for example, internet wasn't great and breakfast in the morning was just completely cold (eggs, beans, platano that should have been hot).

Plussat: The pool is nice and the rooms are clean.

Miinukset: The hotel has overly complicated setup and the staff is unaware of this. It was one of the longest check ins of my life and the receptionist missed to inform us that there are different types of breakfast (our booking.com confirmation said breakfast only). We were only informed that the breakfast is at 6 in the morning. The breakfast was at 7 and there are two types: American (coffee and cereals) and Continental (everything else included). After we ate we were asked to pay the difference without being informed of this at check in. We had to speak to a supervisor which admitted their fault of not informing in due time. Secondly, the continental breakfast (the one that we actually had) is quite mediocre and in addition there is a guy walking around the room watching what you eat and making sure you eat the correct thing. Pretty silly setup for a hotel.

Plussat: The tepache and the love an patience of the waiter.

Miinukset: Pool very dirty.

Plussat: Great staff that were really helpful. The included continental breakfast was good. The room was clean and had all the necessary items like bottled water, toiletries, cable tv, and great air conditioning. I didn't use the pool, hot tub, or other facilities but everything seemed good. Room service was pretty fast, and the food was good. I would highly recommend this hotel!

Miinukset: Nothing not to like! The only thing I can say is that the location was along a main highway. However, the rooms are located in the back of the hotel so there was no road noise. Good access but not really near anything in town. There are some restaurants a short distance away, and there is a Corona convenience store in the same parking lot.

Plussat: Good location right off the main road in town. The lobby area was really nice, the rooms were fine. Clean, but very basic. The pool was the best part of the hotel though. We had a lot of fun!

Miinukset: The free wifi was useless. The front desk staff were not very friendly and despite the fact that this hotel advertises free breakfast, you only get breakfast for two people. We had booked a triple room for 5 people and they would still only let 2 people eat. Ridiculous!

Plussat: Price and location

Miinukset: Poorly maintained, run down

Plussat: All the properties in this area are dilapidated or demolished. The beach is a mess - but the malecon was good for runners etc. Hotel was easy to find with good underground parking. Room and bathroom dated. Ocean view could not be seen thru salt encrusted windows! Not a town for tourism hotel guests were workers - but was a much needed stop on long journey and as such filled the bill - breakfast was good, cooked to order.