Courtyard by Marriott Columbus OSU

The hotel itself is very clean and the food there is great.

They charged a card on my account that they were specifically told not to. Not once, but twice! These charges are still occurring even though it has been three days and this hotel has been contacted twice. I cannot get the general manager to call me back, but I did speak to the assistant manager who was extremely rude and acted like my issues were not ever problem. Our total amount of charges is now double the amount that our stay was supposed to cost. Not only did these charges happen, but they were also put on the wrong card (a friends because he checked in) which was told to me twice they had removed from the account and were using the one I have on file. A complete lie. Our room was somehow skipped over when the cleaning was coming through. I specifically asked for them to send cleaning to our room and instead of actually cleaning anything all they did was pull the covers up and straighten the pillows as well as leave a couple of towels on our counter. The garbage is were not emptied, the room was never vacuumed, the sheets were not replaced, nothing was actually cleaned.

Cleanliness of hotel.

The room was small for a king and a roll out sofa. The USB plugs did not work on either side of the king bed. The bistro was sort small with a limited menu. Room 332.