Hotel Astoria

Close to hiking path

Cold rooms. Outside temperature was 2 degrees Celsius. Hotel argued my complaint that heating cannot be turned on until 1st of October. In this case they should not include as standard facility in the hotel description. Misleading and not accurate information.

The location was good 5 minutes from the Monte Blanc tunnel. Breakfast was good.

CHECKED IN BY A DRUNK who we had to find in a back room and wake up at 11.30 pm He gave us a random key from a wall above his head and insulted us and waved us away didnt take any documents or even speak to us more of a grunt.Never had that level of bad custoner service in a hotel anywhere!!! It was so bad it was funny.We had to find our room which didnt have a numer on the door so took a long time and the door was broken so we didnt sleep well.We couldnt ask reception as there was only a drunk bare foot young man !!! To make this worse the next morning despite gaving a good breakfast BEWARE of Prepayment this hotel is in a lovely location but Very badly managed by an elderly lady who doesn't understand that if you pay in full on the booking website you have paid for your room .She insisted on taking payment again the next morning on check out telling me she just needed the card details.When I saw she had taken another payment from my bank and complained she refused to refund the second payment saying " I have to take your card payment or I won't get paid from booking "In the end I had to call the police to resolve the matter another member of staff intervened and in the end I was given the second payment back in cash .The whole matter delayed us by 3 hours and left a bad taste spoiling our trip. The worrying thing is that the person checking out before us also said no but I have already paid last night and paid again .They left and didn't make a fuss but I think many people will have paid twice!!!! . I wouldn't recommend this hotel it's a lovely building with great views and has a good breakfast but is very badly run.

The decor is kind of "haunted mountaineer lodge" which I found charming, in a weird way, but my partner found weird in a weird way. The views from the terrace and our room, of the Month Blanc range, were incredible.

The woman who met us at the front desk, and may be the owner, was quite rude. There was a strange man who kept coming out from a back room to turn up the radio very loud, making it very hard to hear said woman when we asked some questions about the bus. The mysterious man seemed to think this was funny, and the staffer acted like it either wasn't an issue or there was nothing to be done but turn the radio down (after which the man would re-appear and turn the radio up). The shower is only half enclosed, so you couldn't really stand in it. You had to hold the shower head, then turn it off and hang it back up so it didn't spread all over the rest of the bathroom. I felt like they were using the location as an excuse to over charge for this hotel.