Covington hotellia

Plussat: Location and cleanliness, pool and hot tub and near my family. Free breakfast easy parking.

Miinukset: U turns on main road 190..

Plussat: The housekeeping staff was very good.

Miinukset: The hot tub was dirty and smelled, and although the front desk was notified, it was not cleaned in the 5 days we stayed there.

Plussat: Always enjoy the free breakfast here. The staff are always friendly and accommodating. It's right off of 190 so it's easy access to everything in town.

Plussat: Breakfast wasn’t much to be desired I’ve had a lot better.

Miinukset: Parking lot was full had to park at another hotel in the back.

Plussat: This was such a value for the money. Perfect visit with comfortable bed. Everything we needed.

Plussat: Very clean and comfortable. Staff was great. Breakfast was very good.

Miinukset: Very nice sitting area near the front door. Sadly it was a designated smoking area.

Plussat: Great room size and an actual breakfast buffet

Miinukset: Though room paid in full at booking, I was going to be charged a security deposit that far exceeded the entire cost of the booking. The clerk on duty explained it was due to the season (Mardi Gras), but it was eventually negotiated to a more reasonable am

Plussat: Location and price.

Miinukset: It was after 10pm, went to front desk for the guest cookies. Desk attendant was helping another guest. I served myself 2 cookies and heard desks attendant say, "auh, ok." When I turned to look at her see was looking at me while the other guest was still in front of her. She told me that I was only suppose to have 1. It was an awkward and embarrassing moment in front of another guest. I have never experienced such disregard for customer service. I was taking the other cookie to my son who was traveling with me but after that comment I took a 3rd. 3/12/20.

Plussat: The location of the hotel. Feel safe.

Plussat: The room was very clean. The bed and pillows were incredibly comfortable. The staff was friendly and helpful. I highly recommend and we will stay there again.

Plussat: They let us check in early and Jack at the front desk was delightful and welcoming. :) Breakfast was great, as was the location.

Plussat: Nice hotel and clean. Good hot water

Miinukset: I was quite disappointed that I booked a 5 night stay and do to the current situation with the Corona Virus my trip had to be cut short and I was asked to return from my business trip with borders closing and flights being limited. The hotel would not give me a refund on my nights not stayed with my early departure. Staff was rude and not sympathetic to the situation regardless of the national state of emergency. I stay at quite a few hotels for business and have not had a hotel that would not work with a repeat client such as myself until this one. I will not be using this hotel chain in the future nor any of its associate companies.

Plussat: Check-in was fast and easy and room was very clean and comfy.

Miinukset: No.

Plussat: Room was very clean, safe, spacious and well maintained. Bed was very comfortable. Staff were all very accommodating and supplied me with towels and food cutlery and plates and cups whenever needed. Highly recommend WeStay Suites Covington.

Plussat: Everything about this hotel was amazing. From the time I checked in the staff was super friendly and they accommodated my early checkin. The rooms are nice and include a small kitchenette, although I didn't use it I really liked the idea of being able to use it if we had stayed longer.

Plussat: Comfortable bed and good climate control.

Miinukset: Only knock was 4th room shower took a loooong time to come up to temperature but it did have good water pressure.

Plussat: The most comfortable rooms...more like an apartment than a hotel.

Miinukset: No

Plussat: Cant wait to go back

Plussat: Good location. Employees were nice and helpful.

Miinukset: Could have been more clean. Pee all dried up on walls near toilet. The bathtub looked questionable. Walls could have used a really good wipe down with a magic eraser. Floor- tons of visible spots. Alot of spots where the walls were spackled, not repainted

Plussat: The room was quite clean, which is so important and appreciated.

Miinukset: The headboard on the bed fell off completely while we were watching TV. We were not even moving. It appeared that it had fallen many times and was not properly secure. This could have caused a serious injury. My daughter accidentally reserved a room 3 times, instead of one room. I didn't find this out until I checked into the hotel. The woman at the desk gave me the booking contact information and they contacted your manager to request to see if this might be resolved, or if perhaps I could be issued a credit for future stay as we are Covington locals. Your manager never responded to my requests to speak with her, either by phone, email, or via the booking agent. I understand that perhaps she couldn't rectify the error, but to completely ignore a customer, and a local one at that, was very unprofessional, and because of this, my husband and I will patronize another Covington hotel for future 'Staycations."

Plussat: Staff was friendly.

Miinukset: Stains on carpet, ceiling tub and sheets. Not a great place to stay

Plussat: It was quiet. I like the location. The room was bigger than I thought. The bed was comfortable. Full sized fridge.

Miinukset: I didn't like the stained, crusty sofa. It was nasty looking that I didn't sit on it. The room was clean but it had some obvious wear and tear.

Plussat: Outside is nice. Pool area is beautiful.

Miinukset: Staff Professionalism, owner showed very poor customer care and service. Room was not as near as nice or clean as the internet portrayed. No breakfast as stated.

Miinukset: The power went out about 2 hours before we were checking out. It never came back on and we had to shower in the dark and not have power to get ready. Quite disappointed.

Plussat: Location

Plussat: I didn’t like anything to breakfast food is awful

Miinukset: I didn’t like anything to breakfast food is awful The gas line was broken they had no hot water they could use their water heater I had to take a Scotia hour for two days in a row and it is winter so let me tell you it was not a good experience

Plussat: The staff were very friendly. And the breakfast was good.

Miinukset: The floor in our bedroom was filthy. And the room smelled musty and damp.

Plussat: The room was super clean and the staff was wonderful.

Miinukset: The mattress was horrible. The springs in the mattress was poking my back. I slept on the oversized chair and woke up with a creak neck.

Miinukset: No elevator to the upper floor

Plussat: It was a comfortable bed, large room, fridge, microwave and TV. Hot shower. Breakfast was what one expects at this level of hotel. Check in staff member was friendly.

Miinukset: We needed a single night. It was okay for that but I wouldn't have wanted to spend more time there. It is by a busy road and the walls and windows allow noise through. There also seemed to be workers staying who had to leave early, in one case 3am with a loud truck. However we should have realised this might have been the case when we saw the location and it is not the fault of the hotel.

Plussat: The room was remodeled, so it looked nice.

Miinukset: The bathroom needed a bit of fixing up. They seemed to stop their remolding job at the bathroom door.

Plussat: Great breakfast

Miinukset: Rooms were not the cleanest and they smelled like bug spray.

Plussat: Customer service and food was good

Miinukset: Could have had a better sweep. Hair in the bathtub and on the floor.

Plussat: Clean. The breakfast room was awesome. Lots of choices and excellent presentation.

Plussat: very comfortable room. Very nice king size bed with pillows to match.

Plussat: Clean, pet friendly, great breakfast

Miinukset: There was a large hump in the floor running down the middle of the room; also my companion thought it smelled like a dog in the room, but it is a pet friendly hotel so that didn't bother me

Plussat: Loved the atmosphere and the rooms were very clean.

Miinukset: The only problem I had was my air conditioner was very loud in the room. All most sound like something was going out on it. Then breakfast was good but was not worth paying a tip. No one asked us if we need drinks or anything. We was giving our silver wear and that's it. Breakfast should be free and add orange juice and apple juice. Not just milk. Also add waffles!! That's a big must in Hotels!!

Plussat: I did a valentine's proposal and the staff were extra helpful helping me accomplish that. John and the younger blonde haired lady sorry I dont know her name, they were great! The flamed heater in courtyard was super nice.

Miinukset: Everything was nice

Plussat: location

Miinukset: no

Plussat: Cleanliness

Miinukset: no

Plussat: Super clean and it looked new. Huge king bed room with sitting area. No complaints at all.

Plussat: nice room

Miinukset: too many people checking in so more than 15 minutes for waiting

Plussat: The Room Was Very Clean The Staff Was Friendly Everything Was Nice A Clean

Miinukset: N/A

Plussat: Cleanliness, smell and helpful staff.

Miinukset: It is a fairly new construction; someone should check each room for construction shortcomings. Our room's bathroom door presented several obstacles.

Plussat: Clean

Miinukset: Shower head needed replacing. No free breakfast.

Plussat: Clean, comfortable.

Miinukset: Coffee was not good!!! Would of preferred to self serve and get my own. We had an issue and sent an email to the manger but have not yet received a response from Adrienne Adams. My son was in the shower and I heard him fall out of the tub onto the floor. He said that the tub was slippery. The next day I showered - the tub was narrow and VERY slippery - and there was NO mat in the tub to prevent falls and slipping. I have never stayed anywhere where the tub was narrow and slippery. Luckily he did not hot is head. Very concerning. Would like to know how this issue will be resolved. VERY DANGEROUS!!!!!!!

Plussat: Very clean, modern facilities. Had almost a boutique feel although it is a major chain hotel. Front desk staff were the best. Caring, kind and accommodating.

Miinukset: Breakfast food quality and day to day variety was mediocre. Wait staff seemed like they didn't know what their job was. Had to constantly ask for things. Menu items coming out of kitchen "fresh" were worse than the buffet. We chose this hotel because of the included breakfast.

Plussat: Location was good. Near Interstate. Great ned and sheets. Very nice staff. Nice shower.

Plussat: The staff was great. Prime example of southern hospitality

Plussat: Breakfast was great. Everyone was so friendly and accommodating. The facility was clean and new and very comfortable

Plussat: The included breakfast was amazing!!! Lots of options! And we liked the TV in the room as well.

Miinukset: Our shower wasn’t clean. There was still a bar of soap in the shower from the previous guests and our sheets were stained unfortunately

Plussat: Staff was very friendly.

Miinukset: The whole hotel and room had a musty smell . Inside the room was very humid. Wallpaper peeling in the bathroom. Walls were stain . The whole place can use a remodel job. Bit disappointed. When I was outside the hotel ,I notice numerous patch work wall.

Plussat: The staff was friendly

Miinukset: The carpets were filthy almost every where. Carpet in room was cleaner. There were dead roaches in the stairwell and the beds might as well have been rocks.

Plussat: Friendly and helpful staff

Miinukset: No

Plussat: The lobby was pretty, the rooms were nice and the staff was very helpful and friendly

Miinukset: There wasn't anything I didn't like

Plussat: Breakfast was harty, staff was attentive and polite. We were made to feel like family. Rooms were spacious and beds were better than what we have at home.

Miinukset: Carpet in hallway leading to elevators needs to be replaced, reminded me of what carpet looks like when it dries after a flood.

Plussat: Very good deal.

Miinukset: Outside was aged...

Miinukset: No hot water

Miinukset: Bugs were in our room and the chair was horrible

Plussat: The location and staff were exceptional.

Miinukset: My friends and I experienced roaches in the room and ants throughout our sink area. While using the sink there were ants everywhere.

Plussat: NOTHING. Holyday Inn Covington, Just in front is better and cheaper.

Miinukset: It smelled Marihuana... Check in was slow and terrible. They made an extra charge to my card. Guest Service doesnt work properly to answer or solve those problems.

Plussat: Location

Plussat: The man working the front desk was great. He was extremely helpful

Miinukset: The room was old. It smelled mildewed. The desk chair was broke so it made it hard for me to work on my laptop.

Plussat: Everything was near by the staff was amazing

Miinukset: It had a smell

Miinukset: Sirens went off at around 2 or 3am staff needs to be adequately train and prepared to know what to do in the event of bad weather.

Plussat: Hotel staff was friendly and room was comfortable.

Miinukset: The indoor pool was a reason I booked this hotel but we could only stay in the pool area for no more that 45 minutes because of the strong chlorine smell. We all were coughing and lightheaded and had to go shower immediately. I would suggest some ventilation and checking the chlorine levels. The tv in the room could have been bigger and a complementary water instead of a $5 bottle of water in the room upon entrance.

Plussat: The property has an indoor pool and hot,hot hottub., both necessary after a long day of international travel or visiting family and friends. The staff was absolutely extraordinary and we felt that every need (or whim) was promptly addressed. We even got an upgrade to a room with a balcony - oh my!

Miinukset: Honestly, nothing comes to mind,

Plussat: It was quiet and peaceful

Plussat: Comfortable bed, soft pillows.

Miinukset: The HVAC system in the room was a bit noisy, as was the refrigerator-not enough to wake a person up, but enough to keep a person awake. Worse than that was the vent fan in the bathroom could not be turned off. Unbelievable. Not only was it so noisy, the bathroom door had to be closed to be able sleep, but the bathroom was cold since the fan sucked the heat out of it. Also, the railing that a person would grab when stepping into or climbing out of the tub was positioned along the back wall rather than at the foot end of the tub. That meant a person had to lean over the tub to reach the grab rail before stepping into the tub. That strikes me as a safety hazard. Also it was easy to hit it with an elbow or shoulder when taking a shower. Poor design.

Plussat: Staff

Miinukset: Room smelled terrible

Miinukset: No privacy. Staff members of the hotel just walked in my room after 21:30 pm like there was nobody in the room. No knock on the door nothing. After I yelled and said hey who are you get out they left. I went to the front desk and complained about what happened her response was that the previous guest had the room keys and they accidentally decided to go back in the room after 21:30.

Plussat: The staff was wonderful.

Miinukset: Bathtub needed to be upgraded

Plussat: Everything was great!

Plussat: I don't normally stay at this star level of a hotel, but I was pleasantly surprised by the quality of the hotel. I would definitely stay here again.

Miinukset: Meager breakfast unless you eat carbs.

Plussat: Staff was friendly and helpful. Room was very clean. Breakfast was good.

Plussat: The staff was friendly. Breakfast was good

Miinukset: Beds not really comfortable

Plussat: Stay here anytime in Covington. Clean and convenient.

Miinukset: Breakfast not very appealing.

Plussat: Rooms were clean and roomy. Staff was friendly, nice breakfast. Good location made you feel safe. Good value.

Miinukset: This is picky but the vending machines did not work.

Plussat: The staff was overall very nice

Miinukset: There was a clicking noise in my room that kept us up all night, the ac unit wouldn't shut off and continued to blow cold air in the room

Plussat: About the only chain out there with a very consistent quality level. Unfortunately they are still overpriced.

Plussat: Food was good , beds very comfort staff great, very clean

Miinukset: In door pool, was disappointed after long travel , there is always an indoor pool where I have stayed at Holiday Inn Express ,that will not stop me from staying again , I was just disappointed.

Miinukset: No body wash in dispenser

Plussat: Clean, spacious room.

Miinukset: N/A

Plussat: The breakfast was amazing!! Our room was beautiful and very comfortable

Plussat: Everything :)

Miinukset: Nothing !

Plussat: Everything! Literally everything. The staff, the room, the breakfast was amazing and so much to choose from. Great coffee bar!

Miinukset: I have zero complaints.

Plussat: Liked best location near shopping and many restaurants.

Miinukset: Got hot middle of night..seemed like many hotels thermostats May have been controlled by hotel staff.

Plussat: the value for money

Miinukset: The shower pan squeaked when you stepped on it (it was annoying).

Plussat: The staff was very helpful

Miinukset: My feet were dirty after walking on the carpet for just a short bit

Plussat: It was extremely clean. The staff was beyond friendly and the breakfast was always hot and well stocked

Plussat: Internet access, well lighted parking lot, breakfast scrambled eggs were very good..... everything about the motel was very clean

Miinukset: Mildly warm water(NO hot) in lavatory sink......... Bed hurt my back....... Breakfast cinnamon rolls were dry and old, gravy had an "airplane glue" consistency and taste..... refrigerator made a terrible noise(had to unplug it)! Also, access from the interstate is rather confusing and inconvenient!

Plussat: Size of room and room amenities.

Miinukset: Non dairy milk alternatives at breakfast would have been great. Then I could have had some cereal.

Plussat: From the time I walked in earlier than check in and was welcomed to my room all the way through to the time I checked out, the staff was very sweet and very accommodating. The breakfast was perfect and the room was peaceful. Exactly what I needed.

Plussat: I liked EVERYTHING ... this place is phenomenal! It is quiet & tucked in the back. It looks brand new! Everything was super clean! The room has everything! If is like a super studio apartment. Full size refrigerator WITH ICEMAKER !; dishwasher; cook top; kitchen sink; nicely decorated... you could stay here and be comfortable for a long while!

Miinukset: Would not change a thing

Plussat: Location, breakfast buffet

Plussat: Excellent stay

Miinukset: No

Plussat: The room.

Miinukset: Hotel lost our reservation and it was complicated. They did accommodation us, but we had to check out one day and check in the next. It was a pain to stand in line and waste our time.

Plussat: We have stayed many times at this Residence Inn - Staff is super friendly, great room, very convenient. Consistently the best.

Miinukset: Na

Plussat: The engineer for coming in extra to fix the card reader

Miinukset: The card reader became non functioning's with all our stuff indidr

Plussat: The location is convenient to I-12 and Hwy 21, Rouses grocery, Walmart, and anything else you need. The day manager couldn’t have been nicer, and the breakfast was good.

Miinukset: Our room looked a bit beat up, with all the dresser handles broken but the bed was comfortable.

Plussat: The room was clean and the staff were extremely friendly.

Plussat: Location

Miinukset: Molded caulking around the whole tub.Toilet slammed against the wall every time it was used.Had to yell hello twice to get someone to come check me in.Sitting in our room and cleaning person knocked once and came in.pillows barely had any filling left

Plussat: In a great area and nicely maintained building.

Miinukset: The staff

Plussat: Close to the interstate

Plussat: The price

Miinukset: The breakfast

Plussat: The rooms were spacious

Miinukset: No

Plussat: Close to job,had bad weather.

Miinukset: I stayed 1 night booked for 2,the room had a musty smell and mold I am sick as I right this from the mold„will not stay there again.

Plussat: Recently remodeled. Lobby decor was charmingly decorated for Easter. Room was super clean & inviting. Staff very welcoming. Good breakfast selection.

Miinukset: No. Not sure how hotels are star rated but I feel this Super 8 deserves more than 2 stars, definitely a 2.5!!

Plussat: Location was convenient.

Miinukset: Staff was rude, poor communication, and curious on how many others they have tryed to get over on.

Plussat: Clean and comfortable. Roomy size.

Miinukset: Upon check in the clerk said we had two rooms reserved. I had only reserved one double room. They said the second single room was under my name and had been prepaid with a credit card with a different online service. I am still waiting to see.

Plussat: Everything

Miinukset: Room key had problem upon arrival

Plussat: The rooms are amazing, my wife first time and she loves it

Miinukset: I absolutely love it

Plussat: Everything was awesome

Miinukset: Someone contacted hotel not on my behalf.

Plussat: This was by far the best hotel i have stayed in lately. Extremely friendly staff. Very comfortable beds and feeling of safety for my children.

Miinukset: There wasn't anything that was not liked by any of our group.

Plussat: We liked the property because it was well maintained and easily accessible. It was also a and we didn’t hear a lot of noise.

Miinukset: We did notice the bathroom basin didn’t drain easily.

Plussat: Friendly staff, clean, good breakfast

Plussat: breakfast was great!

Miinukset: dust the fans and make sure the windows are closed.

Plussat: Convenience and cost

Plussat: Met at the Desk by associate Alicia, she had a smile even after helping a less then friendly guest. She quickly checked us in and commented on how happy we were. She was extremely friendly recommending restaurants and local spots to consider. Sent extra towels and blanket to room at our request and made the stay start off on a high note. Hotel was great but good customer service goes so much further. It was pooling around us

Plussat: Breakfast was nice, hot and a lot to choose from. 8/10

Plussat: Staff was very friendly

Miinukset: I booked a room with a spa tub... and they said they do not have any since the remodel... so I paid something I didn’t get...they said they Communicated that with booking.com but they never updated it.

Plussat: I almost always have a good experience at Hampton Inns. This was no exception.

Plussat: Clean sheets

Plussat: Staff were very responsive to special needs. Kind, considerate, and welcoming.

Miinukset: Boiled eggs did not seem fresh at breakfast.

Plussat: Have stayed at this location on prior visits and the B/F was very good. It appears that cut backs have taken place. I would only rate the B/F as good.

Miinukset: No hot meat buffet. There was a little steak-like meat mixed in with the country potatoes, but that was all. The hotel had a "Pardon Us While We Renovate" sign, so I have to give them some slack. The room was nice, but there were no towel bars in the bathroom. Just a small shelf filled with clean towels. After using a wash cloth or face towel there was no place to put it. All you could do was pile them on the counter or toss them on the floor. There was a closet for your clothes, with convenience items such as a portable fold-out bench to support your suitcase, an iron, and ironing board, but no hangers! Maybe those little things are on the punch list and will be addressed before they rent out that room again.

Plussat: Excellant breakfast included

Miinukset: Location

Plussat: Lovely Hotel! The staff were extremely hospitable. The bar was great! Yummy drinks and charcuterie board.

Miinukset: While the beds were comfy, I prefer queen beds to doubles in a 4-person room.