Covington hotellia

Plussat: Attractive lobby and restaurant, large comfy room and king bed.

Miinukset: ?

Plussat: I like that the staff was friendly and the hotel was always clean.

Miinukset: Our air conditioner wasn’t working in the original room that I booked so we had to move to another room.

Plussat: Nice and clean

Miinukset: None

Plussat: No breakfast, not include ,extra price I like the comfortable bed.

Miinukset: No refrigerator so you have to use their restaurant

Plussat: Everything

Plussat: Everything about the bed was amazing. I enjoyed the coffee and bathroom essentials

Miinukset: the one thing that disappointed me was bring my girlfriend and We had bath bombs for when we got there but when we walk in he bathroom there’s only a shower. That’s bad for business

Plussat: location was close where we wanted to be

Miinukset: Noise around the fire pit until midnight even though we call the front desk 2 times. Breakfast is a buffet not menu service. Bath tubs were slippery and did not have rubber mat or non-skid

Plussat: Convenient

Miinukset: The a/c unit was very loud therefore I did not get a sound sleep. Was at the pool late then had tv on so did not realize until tv was off.

Plussat: Great pool and guest services!

Plussat: The front desk team was very accommodating and very friendly. I was locked out of my room and nice overnight agent responded quickly to my key issues. I also got $10 breakfast coupons for their $10 breakfast and was a major plus for us.

Miinukset: The bathrooms were a little small for a double queen room, but not terribly uncomfortable. They placed a family of 4 small children on the highest floor and were running around until 12 AM. The agents I spoke to told me they spoke to the guests and they promised to stop, but it didn't really seem to make them stop luckily they checked out the next day.

Plussat: Bartender was a lovely lady

Miinukset: The front desk was rarely attended to. Every time we walked by or needed something, no one was there

Plussat: Great breakfast. Kids lived the pool. All was very clean.

Miinukset: My room wasn't cleaned after the first night. Had to ask for towels and clean sheets.

Plussat: The front desk was very quick and friendly. The rooms were nice and big and clean

Miinukset: N/A

Plussat: Beautifully decorated...clean comfortable rooms

Miinukset: Drawer in dresser would not stay shut. Resulting in multiple run ins with it and our legs

Plussat: Breakfast was excellent but could offer turkey because everyone doesn't eat pork products I was in New Orleans for the Essence Festival and the hotel location was much far then I was told from downtown New Orleans. If I could spoke directly to someone at the hotel then I could have know the real distance from downtown New Orleans

Miinukset: Being able to book straight through the hotel instead of booking.com because we where not near downtown New Orleans.

Plussat: The beds and pillows were the best!

Plussat: Location to restaurants and stores

Miinukset: Clean

Miinukset: Coffee grinds in the coffee!!!

Plussat: Everything

Miinukset: Awesome and clean

Plussat: Great hotel with large rooms, friendly staff and new interior. Good price / value relation.

Plussat: I love being near hospital since I am on call when staying

Plussat: The room was beautiful. The breakfast was great! Staff was extremely helpful and friendly.

Miinukset: No disappointments at all

Plussat: The staff was very helpful

Miinukset: My feet were dirty after walking on the carpet for just a short bit

Plussat: It was extremely clean. The staff was beyond friendly and the breakfast was always hot and well stocked

Plussat: Lovely Hotel! The staff were extremely hospitable. The bar was great! Yummy drinks and charcuterie board.

Miinukset: While the beds were comfy, I prefer queen beds to doubles in a 4-person room.

Plussat: The hotel was clean, quiet, and cool.

Miinukset: The food at breakfast was horrible. Tasted bland.

Plussat: Location and the breakfast promised

Miinukset: The breakfast was sub par. The waffle mix was not right and there was no one around to talk to. Told the front desk and he said to tell the person in the breakfast area. He did go try to find her and we were told she was in the back. No apology. Also they were totally out of regular coffee. Only choices were hot water or decaf. Again - no apologies. Also the room’s AC wouldn’t go below 70 and there was a brown puddle of water on the carpet between the beds. Desk clerk said he would have someone look into it and again no apologies.

Plussat: Shopping and eating were close by!!

Miinukset: Whirlpool tub in room

Plussat: Nothing I was giving the wrong information and once we got there we had to check out and go to other hotel

Miinukset: Not being told the right information

Plussat: Staff very friendly,convenient location, good breakfast

Plussat: Were there only one night. Covington does have a historic area that seems like it would be nice to walk around. We found a very good seafood restaurant there. The hotel area was under heavy road construction so it was not a walking area and was a little difficult to drive around. The hotel itself had decent rooms, decent breakfast. We did not use any of the amenities.

Miinukset: Hotel location is in a heavy road construction area.

Plussat: Your front desk staff were outstanding. Mr Jack Ensor was efficient and delightful informative in registering me and securing a suitable quiet room. Jack called me in my room about 10 minutes after check to ascertain if the room was perfect or if I had any questions.

Miinukset: Everything was perfect. I had absolutely no concerns. Parking was a bit tight, but sufficient. It seems that the majority of guests that evening were visitors preparing to address infrastructure concerns in the area that was to be hit by Hurricane Barry. It says a great deal about your hotel that is used by so many vendors!

Plussat: Good value

Miinukset: AC in room was not working properly. Could not put fan on "constant". Difficult to get back on main road going north.

Plussat: Staff was phenomenal but property needed updating

Miinukset: Property upgrade and could be a little cleaner

Plussat: Very friendly staff and clean rooms.

Plussat: Everyone was so friendly. Beds comfy & delicious breakfast

Miinukset: Nothing.

Plussat: Very clean!

Plussat: The lay out of the room, the kitchenette was supplied with necessary amenities.

Miinukset: We had a pet friendly room, there were pet stains on the carpet.

Plussat: Size of room and room amenities.

Miinukset: Non dairy milk alternatives at breakfast would have been great. Then I could have had some cereal.

Miinukset: I didn’t know they were remodeling

Plussat: From the time I walked in earlier than check in and was welcomed to my room all the way through to the time I checked out, the staff was very sweet and very accommodating. The breakfast was perfect and the room was peaceful. Exactly what I needed.

Plussat: We traveling to Covington several times a year and we always stay with you guys. We have tried others in the area and it is just not the same. Your staff is awesome! They are always very pleasant and funny...even when you are checking in at 3am:) The breakfast is a nice good breakfast. They have a very nice set up where you can eat and watch the news or lounge in the sitting area or even step out side next to the pool to eat. The rooms are very clean and the beds are supper comfy too.

Miinukset: There is really not anything I did not like. I know they were working on the building this time so we had to move to another area for breakfast but I also know upgrades are necessary and are for the customers

Plussat: Everything was nice, I can't complain about anything, except the sofa bed. My trip was worth it and I enjoyed everything.

Miinukset: Mattress on the sofa bed and signs of wear and tear. It didn't look comfortable at all.

Plussat: The size of the room and the availability of the kitchen and grill. The workout facilities were good.

Miinukset: For swim towels you had to go to the front desk and I didn’t see any signs instructing you.

Plussat: Quiet, easy on and off to I-12, close to restaurants and coffee

Plussat: Very comfortable room

Plussat: The room.

Miinukset: Hotel lost our reservation and it was complicated. They did accommodation us, but we had to check out one day and check in the next. It was a pain to stand in line and waste our time.

Plussat: Did not partake breakfast...location great

Miinukset: check in attendant

Plussat: The engineer for coming in extra to fix the card reader

Miinukset: The card reader became non functioning's with all our stuff indidr

Plussat: Facility was so nice....felt like luxury at a reasonable price.....everyone aimed to pleade

Miinukset: Tried really hard.....can’t think of anything

Miinukset: Had to change rooms ac and fridge were both making loud noises second room was much better

Plussat: breakfast was not bad. was expecting a buffet. only had partial but the cook did an excellent job. it was good.

Miinukset: there was a snafu on the sunday morning before we left. im glad I went to the front desk to pay for breakfast. it turns out that someone had checked us out already. the lady at the desk caught it and made me a new key to make sure I could get back into the room. I mentioned that it would be a few more hours before we would be ready to leave and that I hope they would not kick us out of the room. I said it in jest. imagine my surprise when about an hour later, we got knocking on our door. I believe it was house keeping trying to come in and clean up as in the system it showed we were out. this woke my wife and I was NOT happy about that. someone needs to make sure that whomever checks guests out, they do the correct room. that one last issue over shadowed a nice trip.

Plussat: Breakfast was wonderful and staff very friendly throughout the entire stay.

Plussat: The pool is outside but has a roof.

Miinukset: The jacuzzi was gross- needed cleaning and repair.

Plussat: Staff was very friendly.

Miinukset: The whole hotel and room had a musty smell . Inside the room was very humid. Wallpaper peeling in the bathroom. Walls were stain . The whole place can use a remodel job. Bit disappointed. When I was outside the hotel ,I notice numerous patch work wall.

Plussat: The staff was friendly

Miinukset: The carpets were filthy almost every where. Carpet in room was cleaner. There were dead roaches in the stairwell and the beds might as well have been rocks.

Plussat: My favorite thing was the pool area. Its beautifully relaxing after a day seeing the sights. The pool is small but really enough for the kids to get wet and play. The breakfast was great.

Miinukset: The elevator felt a little creepy because of the noises it makes.

Plussat: Construction was inconvenient not the hotels fault property was easy to find

Miinukset: Nothing

Plussat: Staff was wonderful

Miinukset: Rooms were dark. I hate the coffee in hotels now. I would much prefer the old mr coffee machines. The construction in the area was terrible.

Plussat: The room was nice. Most of the staff was very nice. I like that you could order food from the kitchen.

Miinukset: Up on check in the guy had a very bad attitude.

Plussat: Our Room Staff was always so thoughtful. She helped us out several times. She serviced us and our room for our 4 day stay. I especially liked our check-in clerk. All staff were accommodating at all times . Enjoyed the ‘home cooked’ meals from the kitchen. Very clean appearance. The community bathrooms downstairs , clean every time we used them. ..... What I didn’t like.....when we had to say goodby!

Miinukset: I don’t really have anything to add!

Plussat: The staff were happy , helpful and friendly. The whole place was very clean. The only slight problem that I encountered was, there was no vent in the bathroom. Everything else was exceptional.

Plussat: Good location. clean and functional. Breakfast which was included was filling and of good quality. Good location for Uber too. Would stay there again if I was in that neck of the woods. Definitely go and do a swamp tour. Really good experience and value for money.

Miinukset: The treadmill in the little gym was broken 8-(

Plussat: Breakfast was good. Beds were ok for sleeping. Pillows were excellent.

Miinukset: Hard to find due to construction.

Plussat: It was in a great location

Miinukset: Some of the snacks are expensive to buy

Plussat: Convenient to the interstate, nice staff, good breakfast. Nice clean room. Comfy bed.

Miinukset: The first room smelled like smoke but the staff quickly moved our room and she couldn’t have been nicer or more apologetic. There is a lot of road work going on in the surrounding area.

Miinukset: Bathtub needed to be upgraded

Plussat: Good ac and good size rooms. Staff was very good.

Miinukset: the Beds were a little too hard.

Plussat: location fine. Typical food for a carb person. My diet won't allow me to eat most of what was there but fine for others.

Plussat: Everything was nice and clean and the staff was nice

Miinukset: Could not use the pool because they said they were full and Had shut the facilities down at 10 o’clock Only want to sit down and talk to my girlfriend had no benches in front of building

Plussat: Liked everything as shown above, easy check in. Nice people. Pool, breakfast, and room good. Ice machine always full and parking easy !

Miinukset: No Complaints !

Plussat: In town for a baseball tourney at the local college. Safe neighborhood near shops, restaurants and the campus. The staff was very friendly and helpful. Loved having a laundry facility and hot breakfast. Room was very clean and smelled fresh. I will definitely stay there again.

Plussat: Rooms were clean and roomy. Staff was friendly, nice breakfast. Good location made you feel safe. Good value.

Miinukset: This is picky but the vending machines did not work.

Plussat: The room had a very musty smell.

Miinukset: That there is no free coffee available for early morning departures.

Plussat: It has a pretty garden and pool etc - not what a one-night traveler requires in the room.

Miinukset: A one-night stop. For the higher price than others , there were none of the things I usually find in other chain hotels : no breakfast, no microwave, no brochure in the room about the hotels amenities, electronic charging plugs on desk did not work.

Plussat: Great location.

Plussat: Kind, friendly staff.

Miinukset: Air conditioning was acting up.

Plussat: Picked this hotel because it had an Indoor pool so my grandkids could have a nice time rain or shine.

Miinukset: When first arrived, was given a key to an occupied room; then given a key that didn’t work to an incorrect room. Also, the Indoor pool was too small and crowded.

Plussat: Staff are very very nice and helping.

Miinukset: There was a fire in the kitchen on March 30, 2019 and we had to rush out and stay in cold for hours. Now they are denying that there was a fire.

Plussat: Bed was very soft and comfortable. Hot tub was nice, just wish it was a little hotter instead of just warm.

Miinukset: The only thing i didnt like was that i had to inquire about breakfast that i had included with my room; and ended up buying a coffee i shouldve got for free.

Plussat: How quiet the location was

Miinukset: Toilets were not clean at all. Disgusting in fact.

Plussat: Quick check in, good staff

Miinukset: Because of discounted rate, got room right next to elevator

Miinukset: I initially pre paid my room a couple of weeks in advance in line for two night stay. I had to check out early due to other business emergency and did not stay second night and was night refunded for that night.

Plussat: Price

Miinukset: Accessibilty

Plussat: Check-in was fast and easy and room was very clean and comfy.

Miinukset: No.

Plussat: Great

Miinukset: I don’t know

Miinukset: i didnt like the shower it wa sold and molded and so was the sofa

Plussat: Everything

Miinukset: Nothing

Plussat: The most comfortable rooms...more like an apartment than a hotel.

Miinukset: No

Plussat: Very clean

Miinukset: It’s was all good

Plussat: Everything

Miinukset: N/A

Plussat: The swimming pool and location

Miinukset: The carpet was dirty, the tub was dirty, and the room temperature was not comfortable at all.

Plussat: Everything

Miinukset: Nothing.

Plussat: Outside is nice. Pool area is beautiful.

Miinukset: Staff Professionalism, owner showed very poor customer care and service. Room was not as near as nice or clean as the internet portrayed. No breakfast as stated.

Plussat: No breakfast

Miinukset: No breakfast

Plussat: Wonderful place to stay ! Beautiful hotel

Plussat: they food was wonderful. It was a great selection. The food was fresh and presented well.

Miinukset: I did not like the way the yogurt was not in an individual container.

Plussat: This was by far the best hotel i have stayed in lately. Extremely friendly staff. Very comfortable beds and feeling of safety for my children.

Miinukset: There wasn't anything that was not liked by any of our group.

Plussat: Breakfast was ok, but nothing real great. You could tell that everything was pre-made. The food attendant was very nice, but she kept using water to thin down the grits, gravy and oatmeal. The grits were still crunchy. All three if these items needed more flavor. The gravy could have been thinned with a little milk. Oatmeal became were mushy and tasteless. Sometimes it is better to let the guests thin stuff their selves. Waffles, cold cereal and all types of items to toast were good. Real butter was a great plus and really enjoyed. Coffee and juices were also great.

Miinukset: Carpet was soaked and wet from water coming up from underneath. Didn't know and my daughter almost fell, but did hurt her back from catching herself. Couch in room that made out into a spare bed, was the most uncomfortable thing I had ever slept on. We told the attendant she did not have to make our beds, but we did need clean towels. She left clean towels on kitchen table, but never took the dirty wet towels the entire 3 day stay.

Plussat: Very friendly staff and clean

Miinukset: No

Plussat: Friendly staff, clean, good breakfast

Plussat: Me and my family been coming there for the past four years for a family reunions. It's a great place nice pool patio for my large family for all of us to get together once a year. We've always had a great time.

Miinukset: The staff was very rude. We had a large crowd and because of that they close the pool down because they was ready for us to leave the next day.

Plussat: The entire staff that we came in contact with were amazing! Everyone was so nice and courteous. We will be traveling to Covington a lot in the next few months. My father is having chemo and radiation, so we will be coming to visit. I want to thank everyone at Homewood Suites for the kindness they extended our family this past weekend. The room was clean and very comfortable. I brought my 2 year old granddaughter and 4 year old grandson and had more than enough room in our suite. We will definitely be back!

Plussat: Cleanliness of rooms and hotel in general, and helpful staff.

Plussat: Everything was awesome

Miinukset: Someone contacted hotel not on my behalf.

Plussat: Rooms are excellent.

Miinukset: The breakfast bar need more item scrambled eggs, grits, juices need to be sweeter.

Plussat: The room and staff were great

Miinukset: I saw 2 small roaches crawling by the TV .

Miinukset: Dirty ceiling fan rattled when on. Bed was lumpy and sheets were too small. Bathroom floor was greasy. Several lights burnt out and luggage holder and fold out bedding was missing. Housekeeping took towels and didn't leave any.

Plussat: The fruit was too soggy. The orange juice was nasty.

Miinukset: Not pet friendly. The food

Plussat: Convenience and cost

Plussat: Family enjoyed amenities.

Miinukset: Need more parking. Why are room doors so hard to close and loud?

Plussat: Met at the Desk by associate Alicia, she had a smile even after helping a less then friendly guest. She quickly checked us in and commented on how happy we were. She was extremely friendly recommending restaurants and local spots to consider. Sent extra towels and blanket to room at our request and made the stay start off on a high note. Hotel was great but good customer service goes so much further. It was pooling around us

Plussat: Breakfast was nice, hot and a lot to choose from. 8/10

Plussat: The room was clean and roomy. The staff was great & kid friendly. The breakfast was fantastic & we will be letting our other cheer friends know about this place for next year. We had a great stay.c

Plussat: Location convenient

Miinukset: Suppose to be upgrading but nothing happening. Nothing changed since last stay.

Plussat: The staff was very friendly and helpful. Very pleasant.

Miinukset: The bathroom was not very clean. There was other peoples hair on the floor, in the corners and in the tub...disgusting.

Plussat: Great breakfast. Had to get to the pool by going past the front desk and through the front doors though that was weird. But they were renovating so maybe that will change. Pool temp was perfect and was clean. Staff were nice.

Miinukset: The renovations so the hotel looked shabby - but understanding that they were trying to improve it.

Plussat: Breakfast

Miinukset: Had to change room due to door would not lock

Plussat: Good

Miinukset: Could have been cleaner

Plussat: The staff was super friendly from front desk to maintenance. Was in elevator with a maintenance guy and he asked how we were enjoying our stay. Told him my husband would be happier if he had a tv remote. He went and found us one and brought it to us. Mentioned that refrigerator was not working. He couldn’t get it working, so brought us a new one.

Miinukset: I booked a wheelchair accessible room with a bathtub that has a shower wand with hose. I brought my own shower chair that will fit in tub We got to assigned room and could not even get wheelchair into bathroom and shut the door. Other than that room was nice, 1 bed and sofa bed. No sheets or blankets for it. They moved us to another room that was wheelchair accessible with shower. Flooded bathroom because of poor drainage in shower and lack of the shower wand working. Then the toilet in that room had a really strange issue. It had hot water in the toilet at least 2 out of every 3 times one of us used it. I have never even heard of any such thing. Poor cleaning staff. Left only 3 washcloths one day and 2 another day. 4 of us were registered to be in the room. Of course front desk people were very accommodating and got us more as needed . Also, we had some leftover food in two containers sitting in the room, but cleaning staff either took them or threw them away while we were gone. Nothing in containers would have spoiled, but they were gone when we came back to room after they had been in to “clean”. Also even though the pillows were nice, both mattresses were horrible and broken down. Should have already been replaced‼️‼️

Plussat: They made us feel at home, breakfast was predictable but delicious. The rooms were clean, spacious and well maintained. We had the pool to ourselves most of the time. We couldnt hear our neighbors. All of the staff was very friendly, except Rhonda and the swing shift front desk lady with long blonde hair. Maintenance and housekeepers are awesome people. I travel all over the country and have stayed in hundreds of hotel and motels and this is in my top 10 best. Thank you Best Western.

Miinukset: We had issue with only two hotel employees. The matter was handled quickly and respectfully for all parties involved.

Plussat: The hotel room smelled horrible and I left 1 minute after going in the room. I did not and could not stay there.

Miinukset: The hotel room smelled horrible and I left 1 minute after going in the room. I did not and could not stay there.

Plussat: 1. Good Location 2. Front desk employees were friendly.

Miinukset: 1. Dog urine on floor, smelt bad. 2. Bath Drain full of nasty stuff and would appear in tub as water ran. 3. Snack left from precious guest in cabinet drawer. 4. Fridge smelt like beer.

Plussat: We liked Earl the best. Seriously, he was so friendly and helpful. The breakfast was wonderful both in selection and freshness. The room well appointed and restful. The staff was universally terrific and location was great. What's not to like?!!!

Miinukset: Nope.

Plussat: The staff, was wonderful. Very hospitable. The breakfast was actually pretty good and the hotel location was good.

Miinukset: Our AC unit was leaking causing the floor to be very wet. We let them know the morning after our checkout.

Plussat: Decent breakfast, nice pool, and nice staff.

Miinukset: The pillows were lumpy and small. A bit outdated.

Plussat: The front desk

Plussat: One room was perfect. The other room the carpet was dirty and housekeeping was hit and miss. There is no elevator and although booked together the rooms were on opposite sides and different floors. The bed in the upper floor had older springs in the mattress and was the most comfortable.

Miinukset: Pool was closed on one of the days which was also the warmest. The air conditioner in one room didn’t cool very well.

Plussat: People at front desk were nice. Lobby of hotel was nice.

Miinukset: I was not aware that the hotel was accessible only by the outside to your room. There was a-lot of noise n people talking right outside my door all night n into the morning. Normally I only hear the sounds of people locking or unlocking doors to their rooms, but in this case, due to it a hotel were your room was accessible from outside, the noise and sounds of the outdoors were brought into the room. If I had known this, I would not have booked here at this location. What I thought would be a king suite was a very small room with a king bed. Not work what I paid for the room. Would not recommend this Best Western.

Plussat: I did like how comfortable the bed was and the rooms were quiet.

Miinukset: I didn't like how hard it was to get to the property due to construction but it was beyond their control. I also didn't think the price was reasonable for the property and room.

Plussat: The front desk staff was nice

Miinukset: The general manager is a jerk. The breakfast ended at 9AM! I've never heard of that.

Plussat: The breakfast was great & the staff very friendly.

Miinukset: The tub was raised 6 inches higher than the floor. I misstepped getting out once & slipped & fell hard on my knee & hip.

Plussat: Breakfast was good. The staff was friendly.

Miinukset: Air conditioner was blowing a musty odor. Location seemed shady.

Plussat: Good environment and eat good source

Miinukset: Nothing everything is perfect

Plussat: The room was clean and the staff were extremely friendly.

Plussat: AC wasn't really cold had to purchase a fan! Not enough pillows

Miinukset: Breakfast

Plussat: Close to the interstate

Plussat: Just the price

Miinukset: The cleaning of the room and the towels were notnice white and fluffy

Plussat: The rooms were nice.

Miinukset: The staff. The maintenance man made us feel very uncomfortable while we were in the pool. The kids were swimming which you can’t expect kids to be quiet. We asked what time the pool close. His exact words was “10. But if they keep that noise up like that, it will be shut down at 9.” The kids were not loud! It was inappropriate! The rooms were okay. Not enough towels yet we booked for 4 people. Checking in was a hassle. The owner who check is in didn’t acknowledge our booking reservation and in fact charged us $2 more. It was a very uneasy weekend here!

Plussat: Location was good. Could walk to restaurants. Well lit at night. Breakfast was just OK but some concerns about the sharing of butter from a butter dish (not in individual packets) and jelly from a large jar (again, not in individual packets).

Miinukset: Cleanliness. Floor was filthy and sticky. Unit was filthy. Large, mold-filled hole in ceiling in shower. Unit in need of painting. Neighbors were "highway maintenance crews" staying for multiple days. Noisy late at night. For example, 12:30 AM "hooker call".

Plussat: Location was convenient.

Miinukset: Staff was rude, poor communication, and curious on how many others they have tryed to get over on.

Plussat: The convenience from room to car.

Miinukset: The room was filthy. Old make up and splash stains over the main door and the bathroom door. The bathroom sink and shower were clogged with long standing water.

Plussat: I left to early to get breakfast.

Plussat: Melissa at the front desk was awesome. The bedpage where unbelievably comfortable .

Miinukset: No bathtub