Covington hotellia

Plussat: Lovely Hotel! The staff were extremely hospitable. The bar was great! Yummy drinks and charcuterie board.

Miinukset: While the beds were comfy, I prefer queen beds to doubles in a 4-person room.

Plussat: I liked the cleanliness, the staff and the ease in making the reservation.

Plussat: Everything else

Miinukset: No WiFi. 888 call to tech service was ridiculous and non productive.

Plussat: The hotel looked new. The room was very nice and clean, beds were comfortable. The staff was friendly and helpful.

Miinukset: There was no free breakfast provided and no microwave in the room. The pool needed some attention.

Plussat: Nice and clean

Miinukset: None

Plussat: Lindsey was great

Plussat: Cleanliness

Miinukset: no

Plussat: Everything about the bed was amazing. I enjoyed the coffee and bathroom essentials

Miinukset: the one thing that disappointed me was bring my girlfriend and We had bath bombs for when we got there but when we walk in he bathroom there’s only a shower. That’s bad for business

Plussat: Convenient

Miinukset: The a/c unit was very loud therefore I did not get a sound sleep. Was at the pool late then had tv on so did not realize until tv was off.

Plussat: Super clean and it looked new. Huge king bed room with sitting area. No complaints at all.

Plussat: nice room

Miinukset: too many people checking in so more than 15 minutes for waiting

Plussat: The front desk team was very accommodating and very friendly. I was locked out of my room and nice overnight agent responded quickly to my key issues. I also got $10 breakfast coupons for their $10 breakfast and was a major plus for us.

Miinukset: The bathrooms were a little small for a double queen room, but not terribly uncomfortable. They placed a family of 4 small children on the highest floor and were running around until 12 AM. The agents I spoke to told me they spoke to the guests and they promised to stop, but it didn't really seem to make them stop luckily they checked out the next day.

Plussat: Bartender was a lovely lady

Miinukset: The front desk was rarely attended to. Every time we walked by or needed something, no one was there

Plussat: The room was much nicer than the pictures showed. The room was large and the beds were very confortable.

Miinukset: The view from our room was over a rooftop so it was not a very appealing view.

Plussat: This is not a fair answer for this booking. The power had been out 10 hours in the entire area due to storms. The staff worked by flashlight. We were just happy to be given our booked room that was clean and on the 2nd floor. We were going to a church for a very special concert and that church and 2 grocery stores were the only places with power. We live in La and can survive without power after storms! BUT, when we got back the power was on and we could look forward to breakfast! The staff was so gracious and you can be proud of them all.

Miinukset: It would have been much less stressful had the storms not come through but it all ended well!

Plussat: Stayed here before and had a good experience so stayed again and was just as good.

Miinukset: No body wash in dispenser

Plussat: Close to Louisiana Heart Center, Covington

Plussat: The staff was very helpful

Miinukset: My feet were dirty after walking on the carpet for just a short bit

Plussat: It was extremely clean. The staff was beyond friendly and the breakfast was always hot and well stocked

Plussat: newness, location

Miinukset: air condition was not cool as it should have been set on 65 to get it normal temp

Plussat: The hotel was clean, quiet, and cool.

Miinukset: The food at breakfast was horrible. Tasted bland.

Plussat: Nice stay

Miinukset: If anything , the breakfast could have been better

Plussat: Cleanliness and friendly staff

Miinukset: I had reprogram the entrance cards.

Plussat: I’m a local back in town visiting family in mandeville. It was a very quiet location I stayed on the third floor. Room was very clean. Bed was comfortable. There were multiple level pillow comfort choices across the bed. The breakfast is excellent there were a lot of items to choose from. Eggs, Canadian bacon and potatoes were great. Waffle maker, etc. Room had a refrigerator, coffee maker with cups and coffee.

Miinukset: Nothing!

Plussat: I loved the lobby and porch. It was so quaint. My kids loved the board games in the lobby they could use while we ate breakfast.

Miinukset: Nothing! It was great.

Plussat: The room was clean. The bed comfortable. The breakfast was good..

Miinukset: It was perfect for us his tired traveler.

Plussat: Breakfast, amenities, cleanliness.

Miinukset: Very little could have been better. Everything was top notch.

Plussat: Good value

Miinukset: AC in room was not working properly. Could not put fan on "constant". Difficult to get back on main road going north.

Plussat: Horrible

Plussat: Property was maintained very well

Miinukset: Beds and pillows are horrible.

Plussat: Very friendly staff and clean rooms.

Plussat: Very clean!

Plussat: Size of room and room amenities.

Miinukset: Non dairy milk alternatives at breakfast would have been great. Then I could have had some cereal.

Miinukset: I didn’t know they were remodeling

Plussat: From the time I walked in earlier than check in and was welcomed to my room all the way through to the time I checked out, the staff was very sweet and very accommodating. The breakfast was perfect and the room was peaceful. Exactly what I needed.

Plussat: We traveling to Covington several times a year and we always stay with you guys. We have tried others in the area and it is just not the same. Your staff is awesome! They are always very pleasant and funny...even when you are checking in at 3am:) The breakfast is a nice good breakfast. They have a very nice set up where you can eat and watch the news or lounge in the sitting area or even step out side next to the pool to eat. The rooms are very clean and the beds are supper comfy too.

Miinukset: There is really not anything I did not like. I know they were working on the building this time so we had to move to another area for breakfast but I also know upgrades are necessary and are for the customers

Plussat: I liked EVERYTHING ... this place is phenomenal! It is quiet & tucked in the back. It looks brand new! Everything was super clean! The room has everything! If is like a super studio apartment. Full size refrigerator WITH ICEMAKER !; dishwasher; cook top; kitchen sink; nicely decorated... you could stay here and be comfortable for a long while!

Miinukset: Would not change a thing

Plussat: Location, breakfast buffet

Plussat: Excellent stay

Miinukset: No

Plussat: Quiet, easy on and off to I-12, close to restaurants and coffee

Plussat: The room.

Miinukset: Hotel lost our reservation and it was complicated. They did accommodation us, but we had to check out one day and check in the next. It was a pain to stand in line and waste our time.

Plussat: Did not partake breakfast...location great

Miinukset: check in attendant

Plussat: The engineer for coming in extra to fix the card reader

Miinukset: The card reader became non functioning's with all our stuff indidr

Plussat: It has a pretty garden and pool etc - not what a one-night traveler requires in the room.

Miinukset: A one-night stop. For the higher price than others , there were none of the things I usually find in other chain hotels : no breakfast, no microwave, no brochure in the room about the hotels amenities, electronic charging plugs on desk did not work.

Plussat: Great location.

Plussat: Big comfortable bed and pillows and it's quiet

Miinukset: They need to offer a continental breakfast at 5:00am everyday.

Plussat: Picked this hotel because it had an Indoor pool so my grandkids could have a nice time rain or shine.

Miinukset: When first arrived, was given a key to an occupied room; then given a key that didn’t work to an incorrect room. Also, the Indoor pool was too small and crowded.

Plussat: The man working the front desk was great. He was extremely helpful

Miinukset: The room was old. It smelled mildewed. The desk chair was broke so it made it hard for me to work on my laptop.

Plussat: Staff are very very nice and helping.

Miinukset: There was a fire in the kitchen on March 30, 2019 and we had to rush out and stay in cold for hours. Now they are denying that there was a fire.

Miinukset: Sirens went off at around 2 or 3am staff needs to be adequately train and prepared to know what to do in the event of bad weather.

Plussat: Bed was very soft and comfortable. Hot tub was nice, just wish it was a little hotter instead of just warm.

Miinukset: The only thing i didnt like was that i had to inquire about breakfast that i had included with my room; and ended up buying a coffee i shouldve got for free.

Plussat: Quick check in, good staff

Miinukset: Because of discounted rate, got room right next to elevator

Plussat: Location and the price.

Miinukset: I requested sofa bed with a king size and I only got a king-size and paid for it.

Miinukset: I initially pre paid my room a couple of weeks in advance in line for two night stay. I had to check out early due to other business emergency and did not stay second night and was night refunded for that night.

Plussat: Price

Miinukset: Accessibilty

Plussat: It was conveniently located for the activities we were doing.

Plussat: I expect a free continental breakfast when I stay at a hotel

Miinukset: I expect a free continental breakfast when I stay at a hotel

Plussat: breakfast was not bad. was expecting a buffet. only had partial but the cook did an excellent job. it was good.

Miinukset: there was a snafu on the sunday morning before we left. im glad I went to the front desk to pay for breakfast. it turns out that someone had checked us out already. the lady at the desk caught it and made me a new key to make sure I could get back into the room. I mentioned that it would be a few more hours before we would be ready to leave and that I hope they would not kick us out of the room. I said it in jest. imagine my surprise when about an hour later, we got knocking on our door. I believe it was house keeping trying to come in and clean up as in the system it showed we were out. this woke my wife and I was NOT happy about that. someone needs to make sure that whomever checks guests out, they do the correct room. that one last issue over shadowed a nice trip.

Plussat: Room was ok. Halls and elevator were dirty.

Miinukset: Room was ok, but got a flat tire from a beer bottle in the parking lot!

Plussat: Staff was very friendly.

Miinukset: The whole hotel and room had a musty smell . Inside the room was very humid. Wallpaper peeling in the bathroom. Walls were stain . The whole place can use a remodel job. Bit disappointed. When I was outside the hotel ,I notice numerous patch work wall.

Plussat: Very clean

Miinukset: Odd set up...the elevator was in the middle of the hotel...a very long walk from the lobby..we have never experienced such an odd set up. No coffee in the lobby on the weekend...had to pay $10 for a hot breakfast, although cereal and muffins were included...

Plussat: The manager Marsha was spectacular, great personality and sense of humor. She really made our stay great. We will definitely stay here again when we return!

Miinukset: Nothing

Plussat: The staff was friendly

Miinukset: The carpets were filthy almost every where. Carpet in room was cleaner. There were dead roaches in the stairwell and the beds might as well have been rocks.

Plussat: Friendly and helpful staff

Miinukset: No

Plussat: The staff was extremely courteous & professional!

Miinukset: No non-pork options at breakfast

Plussat: The availability was accommodating. The staff was friendly and sweet.

Miinukset: The rooms, including the King suite, are very plain. Didn't like the carpet in the rooms, which I think is the cause of the light odor. Also, the walls are too thin. Can hear the people next door and in the hallway talking normal.

Plussat: Very clean, kind and friendly people!

Plussat: location was fine

Miinukset: Room smelled a little musty

Plussat: Great Stay Room Was Clean

Plussat: Location and room.

Miinukset: During our stay we had several false fire alarms. Staff was unable to fix it, resulting in various “wake-up” calls during the day and night.

Plussat: Everything and everyone was great

Miinukset: Bathtub needed to be upgraded

Miinukset: Odor or spray they used through out the rooms and hotel. Not a pleasant smell.

Plussat: I don't normally stay at this star level of a hotel, but I was pleasantly surprised by the quality of the hotel. I would definitely stay here again.

Miinukset: Meager breakfast unless you eat carbs.

Plussat: The staff was friendly. Breakfast was good

Miinukset: Beds not really comfortable

Plussat: Rooms were clean and roomy. Staff was friendly, nice breakfast. Good location made you feel safe. Good value.

Miinukset: This is picky but the vending machines did not work.

Plussat: The staff was overall very nice

Miinukset: There was a clicking noise in my room that kept us up all night, the ac unit wouldn't shut off and continued to blow cold air in the room

Plussat: Check-in was fast and easy and room was very clean and comfy.

Miinukset: No.

Plussat: Great room space

Miinukset: Shower floor could be updated

Plussat: Not much. Gone downhill in all aspects from 1 year ago.

Miinukset: No towels, tissues in room. Had to ask for them. No breakfast. Breakfast area draped off. Just appeared dingy.

Plussat: The most comfortable rooms...more like an apartment than a hotel.

Miinukset: No

Plussat: Location and price. The room and facility were ALMOST perfect. I just could not figure out why they could not go the other 5% and repair/replace a couple of worn fixtures.

Miinukset: I just could not figure out why they could not go the other 5% and repair/replace a couple of worn fixtures

Plussat: Pet friendly

Miinukset: A bit too much noise from other rooms

Plussat: everything was great

Plussat: It was pet friendly

Miinukset: It wasn't clean had to change rooms 2x one room had fleas as soon as we walked in the door. Set down my dog sit In my lap and had 4 fleas on her. My son started itching. It was fleas on the bed has to call the front desk the lady came up and seen the fleas. My son awaken the need morning with 3 blisters on his leg and feet. We was in room 226 had to move to 218.

Plussat: I like having the two bedrooms. Having a kitchenette is handy if they don't have breakfast... but you have to check out the dishes.

Miinukset: The room above us was terribly noisy through the middle of the night. After calling the first night, I called the second night and the same front desk attendant told me that there was no one staying in the room above and perhaps I was hearing things from a different room and that the room is marked dirty not occupied. There could be no one in there. I spoke with the front desk the following day. They said there were 7 or 8 people in that room and that the night lady had been incorrect. Also, I was charged more than the booking.com rate but never issued a receipt. Finally, my booking confirmation showed that there would be a breakfast. There was no breakfast but a grab and go. When I asked about the grab and go, I was told there weren't enough for my family. On the day we checked out, there were enough grab and go for my family but we had already purchased breakfasts to make in our room.

Plussat: It was peaceful very peaceful

Miinukset: We didn't get breakfast

Plussat: Outside is nice. Pool area is beautiful.

Miinukset: Staff Professionalism, owner showed very poor customer care and service. Room was not as near as nice or clean as the internet portrayed. No breakfast as stated.

Miinukset: The power went out about 2 hours before we were checking out. It never came back on and we had to shower in the dark and not have power to get ready. Quite disappointed.

Plussat: The fruit was too soggy. The orange juice was nasty.

Miinukset: Not pet friendly. The food

Plussat: Convenience and cost

Plussat: Family enjoyed amenities.

Miinukset: Need more parking. Why are room doors so hard to close and loud?

Plussat: Met at the Desk by associate Alicia, she had a smile even after helping a less then friendly guest. She quickly checked us in and commented on how happy we were. She was extremely friendly recommending restaurants and local spots to consider. Sent extra towels and blanket to room at our request and made the stay start off on a high note. Hotel was great but good customer service goes so much further. It was pooling around us

Plussat: Breakfast was nice, hot and a lot to choose from. 8/10

Plussat: I almost always have a good experience at Hampton Inns. This was no exception.

Plussat: Clean sheets

Plussat: Location convenient

Miinukset: Suppose to be upgrading but nothing happening. Nothing changed since last stay.

Plussat: I was not here for pleasure or rather leisure so I don't feel comfortable or don't believe I can help your rating

Plussat: The staff was super friendly from front desk to maintenance. Was in elevator with a maintenance guy and he asked how we were enjoying our stay. Told him my husband would be happier if he had a tv remote. He went and found us one and brought it to us. Mentioned that refrigerator was not working. He couldn’t get it working, so brought us a new one.

Miinukset: I booked a wheelchair accessible room with a bathtub that has a shower wand with hose. I brought my own shower chair that will fit in tub We got to assigned room and could not even get wheelchair into bathroom and shut the door. Other than that room was nice, 1 bed and sofa bed. No sheets or blankets for it. They moved us to another room that was wheelchair accessible with shower. Flooded bathroom because of poor drainage in shower and lack of the shower wand working. Then the toilet in that room had a really strange issue. It had hot water in the toilet at least 2 out of every 3 times one of us used it. I have never even heard of any such thing. Poor cleaning staff. Left only 3 washcloths one day and 2 another day. 4 of us were registered to be in the room. Of course front desk people were very accommodating and got us more as needed . Also, we had some leftover food in two containers sitting in the room, but cleaning staff either took them or threw them away while we were gone. Nothing in containers would have spoiled, but they were gone when we came back to room after they had been in to “clean”. Also even though the pillows were nice, both mattresses were horrible and broken down. Should have already been replaced‼️‼️

Plussat: The room was ok, but way over priced. And, $30 for my 6 lb dog was ridiculous.

Miinukset: Price way too high!

Plussat: The staff was friendly, the room was clean & comfortable.

Miinukset: The breakfast was so so. The eggs didn't really taste like eggs. It wasn't horrible, but none of the hot food was hot. It was all just barely warm. The OJ was great. I opted for a breakfast bowl or leftovers I kept for the following days. The shower doesn't drain super great. I stayed in room 262. Again, it wasn't horrible, but there's an inch or two of water standing while in the shower.

Plussat: They made us feel at home, breakfast was predictable but delicious. The rooms were clean, spacious and well maintained. We had the pool to ourselves most of the time. We couldnt hear our neighbors. All of the staff was very friendly, except Rhonda and the swing shift front desk lady with long blonde hair. Maintenance and housekeepers are awesome people. I travel all over the country and have stayed in hundreds of hotel and motels and this is in my top 10 best. Thank you Best Western.

Miinukset: We had issue with only two hotel employees. The matter was handled quickly and respectfully for all parties involved.

Plussat: Everyone was nice from the time we checked in until the time we checked out.

Miinukset: Better than better

Plussat: The hotel room smelled horrible and I left 1 minute after going in the room. I did not and could not stay there.

Miinukset: The hotel room smelled horrible and I left 1 minute after going in the room. I did not and could not stay there.

Plussat: We liked Earl the best. Seriously, he was so friendly and helpful. The breakfast was wonderful both in selection and freshness. The room well appointed and restful. The staff was universally terrific and location was great. What's not to like?!!!

Miinukset: Nope.

Plussat: The staff, was wonderful. Very hospitable. The breakfast was actually pretty good and the hotel location was good.

Miinukset: Our AC unit was leaking causing the floor to be very wet. We let them know the morning after our checkout.

Miinukset: The staff likes to lie about charges they are putting on your credit card. Don’t stay here!

Plussat: The front desk

Plussat: People at front desk were nice. Lobby of hotel was nice.

Miinukset: I was not aware that the hotel was accessible only by the outside to your room. There was a-lot of noise n people talking right outside my door all night n into the morning. Normally I only hear the sounds of people locking or unlocking doors to their rooms, but in this case, due to it a hotel were your room was accessible from outside, the noise and sounds of the outdoors were brought into the room. If I had known this, I would not have booked here at this location. What I thought would be a king suite was a very small room with a king bed. Not work what I paid for the room. Would not recommend this Best Western.

Plussat: I did like how comfortable the bed was and the rooms were quiet.

Miinukset: I didn't like how hard it was to get to the property due to construction but it was beyond their control. I also didn't think the price was reasonable for the property and room.

Plussat: The front desk staff was nice

Miinukset: The general manager is a jerk. The breakfast ended at 9AM! I've never heard of that.

Plussat: The room was clean and the staff were extremely friendly.

Plussat: Close to the interstate

Plussat: Close to job,had bad weather.

Miinukset: I stayed 1 night booked for 2,the room had a musty smell and mold I am sick as I right this from the mold„will not stay there again.

Plussat: Easy to park

Miinukset: Location to get to Hwy.

Plussat: people work there was friendly and helpful.

Miinukset: there was a bit smell.

Plussat: The eggs were good. The lobby was interesting, especially the African Grey parrot. The staff was polite and efficent. The price was reasonable.

Miinukset: The tub had a removable ledge for handicap seating. There was insect evidence under the ledge. This did not affect the stay but we notified management.

Plussat: Location was convenient.

Miinukset: Staff was rude, poor communication, and curious on how many others they have tryed to get over on.

Plussat: Clean and comfortable. Roomy size.

Miinukset: Upon check in the clerk said we had two rooms reserved. I had only reserved one double room. They said the second single room was under my name and had been prepaid with a credit card with a different online service. I am still waiting to see.

Plussat: Location,lg pkg lot,lg rms

Miinukset: Is advertised online as pet friendly.Wasnt really the case.Bldg needed repairs.A bit musty

Miinukset: It was dirty, very small, woke up with bites all over me. I asked for an extra bed and went up to get it and they gave it away. Would never go back

Plussat: This is the 1st hotel that didn’t have carpet as their floors in their room which is a good thing because it helps not have a smell in the room and I feel good knowing that the floors are cleaned daily. The front clerks were nice and friendly.

Miinukset: n/a

Plussat: The breakfast was good.

Miinukset: I disliked about my room because of I reserved for a no smoking room and I got a smoking one.