Hotel Plaza Cozumel

This was the second time my boyfriend and I stayed here because of its close location to the ferry and our dive shop. However, our toilet base was cracked and it kept moving and as a result the entire bathroom began to smell awful. The cleaning people must have noticed it as well because we were called by the front desk and they told us they would relocate us to another room if we would have liked. We were leaving the next morning (about 6h after the call was made) so we decided against the hassle of moving all of our stuff. So although the toilet caused some inconveniences, the hotel staff was willing to relocate us which I thought was great customer service.