Cozumel hotellia

Plussat: Beautifully appointed rooms, spacious, elegant and comfortable. Bathrooms were really nice. Lovely veranda. Wonderful kitchen with high quality appliances and dishes, etc. Very friendly, gracious, and helpful staff. Peaceful except when the live music played at the Money Bar (which was practically every night and pretty loud). Really nice access to snorkeling directly across the street. Money Bar food was good and staff friendly and accommodating. Loved the pool and jacuzzi. Easy to get a taxi to town, and easy to rent a car for the day to explore other parts of the island.

Miinukset: It would have been great to have a market on site or nearby, to purchase drinks, snack, small amenities. There was only one option to eat or drink (the Money Bar) within walking distance. The evening music at the Money Bar was rather loud. On New Years Eve the music went well past midnight and made it impossible to sleep. The sofa bed was extremely uncomfortable to sleep on. Considering the quality of the place, the sofa bed should have been better. The hot water was tricky in the bathrooms. Had to call for help twice to get hot water in the shower. That said, staff came promptly, was professional and efficient.

Plussat: Quality, comfort and everything I could ever need

Miinukset: More food options would be nice

Plussat: Amazing condo and facility. One of the nicer facilities I've stayed in anywhere. Top notch construction and extremely spacious and luxurious. Handy Money Bar across street (not the best restaurant but convenient). Parking right out in front. Nice pool area and hot tub (though was a little cool when we were there so didn't use pool much). Has to have nicest rooms in Cozumel and probably comparable to nicest resorts anywhere other than completely over the top stuff. We had large 3BR condo that probably had 3000 s.f. of space or so with huge balconies. Very nice place.

Miinukset: Not much immediately around the facility but quick drive into the downtown areas of Cozumel.

Plussat: Beautiful, clean, very spacious, and comfortable.

Miinukset: Doesn’t have a restaurant. Location is a bit remote.

Plussat: Staff was excellent! So helpful! They can arrange anything! Good snorkeling possibilities. Little bit far from city of Cozumel, but it was not a problem. Taxies easily available.

Plussat: Loved having enough room for all of our family. Quality built condo with beautiful granite and marble, three baths, well arranged layout, gorgeous kitchen..... quiet. sunsets spectacular. early morning runs safe and pleasant. Polite and respectful staff. Looked forward to massages and pool time.

Miinukset: exercise equipment needs repair, especially the elliptical. Need state of the art equipment. Need games, movies for guests. No benefits in the lobby, like treats or better cookies and fruit.

Plussat: One of the most beautiful places I have ever stayed. The staff is wonderful. Great reef right across the street. My wife is already talking about going back.

Miinukset: Location is a little far from downtown and they don’t have a restaurant if you get hungry late at night.

Plussat: Quality of location, cleanliness and above all friendliness ans willingness to help of the staff!

Plussat: Amazing condo. Fabulous attention to detail and everything immaculate. Staff consistently polite & cheery & always helpful. Immediate response to any help asked for.

Miinukset: Can’t fault anything. Kitchen knives could do with being sharper but now I really am just being picky!

Plussat: Beautiful apartment, fully equipped in front of one of the best beaches in Cozumel. Snorkeling area too. WiFi, washing machine, TV with satellite, beach towels, parking etc. all amenities you would expect from a 5 star hotel. Staff is very friendly. The money bar restaurant is also very good and is just across the street.

Miinukset: Nothing.

Plussat: Great pool

Miinukset: Small beach Staff at front desk extremely impolite and not helpful. After a delayed flight by the airline we missed out connection and could not show up for our first night. We had to pay for it anyway, because they said they did not care there was only one flight per day to Cozumel. Horrible attitude!

Plussat: Very quiet and relaxing with a great staff. Great property and facilities!

Plussat: Amazing rooms, neat beaches and nice restaurants made it for a great time in Cozumel. The on-site diving ship was a nice add-on and made it convenient for scuba diving in the morning (they pick you up at breakfast ;-))

Plussat: We had really good time in el Presidente. It is a wonderful place, modern, clean and relaxing. They had everything we need and the staff was very helpful and friendly. My wife took scuba classes and the school they are using is great. We will come again.

Miinukset: The room we originally booked was somewhat average. We asked for an upgrade to a different room and they made it happen, however we had to pay for it. The Wow would be if they were able accommodate our needs without charging us extra.

Plussat: The beautiful turquoise clean ocean

Miinukset: The sad reality that one of the most beautiful corral reefs in the world have been destroyed by the invasion of cruise ships and over saturation of visitors

Plussat: Location and pool area . Food was very good.

Miinukset: Poor maintenance of the room , no amenities in place .

Plussat: Great breakfast buffet with an overwhelming choice of foods. Food quality at the four restaurants was excellent. The food was fresh and well presented. Luxury rooms big spacious and well designed. Staff around the pool area attentive. PADI Scuba dive site at the resort and dive masters extremely knowledgeable and professional

Miinukset: The location is next to the big harbor but it was no affected other than you were able to see the big cruise ships. The music was random and the sound system seemed unsophisticated and needs work. Could use a better mixologist and bar scene.

Miinukset: Refrigerator’s in all rooms don’t work at all, they keep them like at 68F?? That’s incredible when you charge $600 a night!!! Nice hot beers in the room

Plussat: The hotel have an own reef and good restaurants.

Miinukset: The hotel invoice was 50 Euro more than the price we booked on the website. We spoke 2 times with 2 different hotel employee about it and they ensure us that we will receive the money back. Until now we did not received any reimbursment. The fridge in our room was locked! We hoped that we can drink a cold water when we arrive in the room, but it was just a warm one and no possibility to open the fridge! After two hours of efforts we had an opened fridge. Receiving the invoice for the included breakfast also did not made a good impression.

Plussat: The sea for swimming is really good like the photos and even better , also the swimming pool very nice ,,, many activities in the hotel , the stuff really kind and helpful , food in the restaurant was really good

Miinukset: -bathroom look so old and need to be renewed -Rooms need to be checked before handing it to the customer ,We found two spiders in the room.

Plussat: The hotel and grounds are absolutely gorgeous. Our room was beautifully appointed and very comfortable. The hotel was relatively empty - we had our pick of beach lounge chairs and even had the adults pool all to ourselves for an afternoon. The food and service at the onsite restaurants was excellent and the portions were generous. The ceviche we ordered for lunch could have easily fed three people! This was a splurge for us, but worth every peso. We would love to come back!

Miinukset: My only complaint is that they don’t offer free purified water. We had to pay for extra bottles (you are only allotted one large bottle per room per day, which goes quickly in the heat of summer). All of the other hotels we stayed in during our trip to the Yucatan offered water coolers for refilling bottles, which was greatly appreciated given that you cannot drink the tap water.

Plussat: Amazing Hotel

Miinukset: The onsite restaurants are not good.

Plussat: Staff was amazing, room was more than could have expected.

Plussat: Treat you like family

Miinukset: Nothing

Plussat: Dan and his staff is very friendly. Dan was so helpful with tips and advice. He even took us to the dive shop to arrange our Scuba. Very clean and comfortable rooms.

Miinukset: It is a bit far from the beaches and restaurants, but this was no issue for us

Plussat: Dan and his staff are wonderful. Excellent, safe, wonderful experience.

Plussat: I mentioned above many things I liked. All in all, I was extremely pleased with my stay at Casida de Maya Hotel.

Miinukset: The only thing I can think of is that the pool was a little cool.

Plussat: Super friendly people and Freddy, the dog. Comfy mattress.

Plussat: We thoroughly enjoyed our three relaxing days at Casita de Maya. This small hotel is a gem within easy walking distance of the airport. If you want oceanfront or lots of noisy activity, this is not for you. Our room was quiet, spacious, and comfortable. Everything was spotlessly clean! Daniel offers a limited menu to guests. His food is above and beyond what you will find in most restaurants. You will look forward to savoring your new favorites a second (or third!) time.

Miinukset: I have no complaints with the facilities or staff.

Plussat: Clean, the service staff is very polite Good kitchen

Plussat: So many positives to this home away from home. The location is great, far enough away from most of the noise while still walking distance to the main part of town. There is a small pool out back which is very nice. However, the greatest asset to this place are the owners, Jorge and Carolina. They were incredibly kind and generous. We had some issues with our holiday pop up while staying on Cozumel, they went so far above and beyond to help us. The kindness shown to us by these two wonderful people will always be a highlight of our stay. If possible, we will return one day, and would recommend a stay here to anyone.

Miinukset: N/A

Plussat: good location, fine price, OK room, good staff whom spoke english

Miinukset: when we were to leave the took a shower which we were charged 100 pesos per person for. i still cannot find anywhere where this stands, and honestly I think the 100 pesos is way to much for a simply shower. The bed was small too and we had ants in our room all the time.

Plussat: the house is super nice, rooms are good with ac, nice pool and absolutely lovely, helpful and trustworthy Carolina and Jorge! free coffee in the morning and big supermarket not far.

Miinukset: the location a bit away from the tourist traps could be great if not on a super busy and loud street. it's a pity, it takes a lot is the otherwise peaceful atmosphere of the place. the room was great except the toilet is set with the shower wall right in front so I couldn't seat... and I'm not that tall... some very noisy guests one night, but it can happen everywhere

Plussat: The staff is super friendly and knowledgeable. They were always willing to help answer my questions! The room was a good space, although the shower was a bit small but still good :) There is a small pool which we loved and took advantage of during the evening. There is also very strong and fast WiFi here. The house provides you with information on tours, laundry possibility and a water, fridge and morning coffee/tea :)

Miinukset: The biggest inconvenience would have to be the location. Even though it didn't seem like this place would be too far, it felt a lot further from the city square and ferry....especially walking or even biking around under the hot sun.

Plussat: Everything! Spotless place, awesome owners and just everything!

Plussat: I loved that the room had a hammock in it. It was great for midday naps. The location is great because it’s not in the touristy area but close to it. There are so many amazing non-touristy restaurants nearby. The host was super welcoming and helpful. He provided a lot of suggestions on where to go and what to do. There’s a kitchen that you can use when the staff aren’t using it. Also, I love that this place actually is concerned with sustainability and makes an effort to limit their footprint.

Miinukset: Nothing. It was great.

Plussat: Big, spacious apartment with an equipped kitchen (there's also a shared kitchen which is always available). Strong AC. Location is great, close to a large super market and walking distance to pretty much everything there is to do in this part of Cozumel. The host speaks perfect English and is very helpful. Strongly recommended.

Miinukset: Water pressure in the shower was a bit weak, but still better than several others we experienced in Mexico.

Plussat: Spacious and confortable room, very clean. Welcoming hosts and house beautifully decorated. Walking distance from the vite center (10 min). Free parking outside

Miinukset: Everything was great but the room facing the street can be a bit noisy at night

Plussat: We got lots of recommendations of the host. From restaurants, snorkeling, scooter rent etc. We came in places you would not easily come without these advises. The rooms are good and clean. Everything you need for a good price. You could ask everything you wanted and they are willing to help. Scooters available. Definitely go to Descozón for lunch or diner and Mister Taco for Streetfood. Both close by and pretty cheap. We did a snorkeling tour with Maybe Tours. Visited three reefs with a boat and got some beers in the end. Nice people and with mostly Mexicans. Saw Stingrays etc.

Plussat: Caribo is now my home in Cozumel, I would never stay somewhere else. and do spend the few dollars more on the suite, it's just great! you're on top of the house, very isolated entrance, amazing outdoor shower, a breezy terrace where you can be loud not disturbing anyone - well, all being reasonable. the place is friendly, the coffee in the morning is actually good! I had a hard time leaving again.

Miinukset: it would be nice to have more cosy common spaces.

Plussat: The staff was super friendly and there was a lovely tranquil vibe to the place. They also set us up with a great dive instructor for my family to get SCUBA certified. Enclosed parking and a nice enclosed area for my dog to explore.

Plussat: Villas El Encanto Cozumel is a peaceful place we here you can feel at home. The location is perfect and I loved the fact of getting a bike to go around the island. It is very clean, staff is amazingly nice and the place is just perfect to relax. Thank you so much!

Plussat: Very comfortable beds, tranquil surroundings.

Plussat: What a wonderful stay! All staff was so welcoming and accomodating, they took such good care of us and especially the baby. The garden is gorgeous, well kept and lush, the seating area is very cozy and the pool was clean and at perfect temperature. The place feels very safe and it was no problem to walk around the neighborhood, everywhere we met a smiling face. Muchissimas gracias por todo!

Miinukset: Nothing! Everything was perfect!

Plussat: Beautiful, quite villas. Garden and pool area is really nice. Rooms were comfortable, but also classy. Comfortable beds. Peacock was cool. We had the private pool which was great to come back to late night. Some activity going on to keep it from being lonely, but absolutely not crowded at all. Not a lot of units so you do have neighbors, but only a few. People were at the pool most days, but always had room and lots of pool chairs. Really pretty, well kept grounds. Clean rooms! Kitchen facilities looked very accommodating, but we didnt take advantage. A little walk to most restaurants, but we enjoyed that. Only 10-20 min.

Miinukset: Just a little expensive, but worth it for such a nice property

Plussat: Wonderful property with a lush garden in a calm surrounding, however in walking distance to downtown. Room was spacious, very clean and comfy. All in a great value for money!

Plussat: Great location close to downtown, but in a quiet, residential area. Super staff. Very pretty property. Good privacy.

Miinukset: The chairs could have been more comfortable

Plussat: Good location to walk to super market and town.

Miinukset: In the unit I stayed in, the curtains on the sliding door could be darker and cover the entired window for privacy.

Plussat: This is a fantastic place to stay in Cozumel, amazing location (out of the busy centre but walking distance), great facilities (swimming pools and free use of bikes was a winner), and also super friendly and helpful staff who couldn't do enough to make the stay as good as it could be.

Miinukset: There were some noisy guests staying but this wasn't their fault!

Plussat: I loved the checkout, and another positive thing I can mention is that they were very fair about few things in few rooms that people from our group forgot.

Miinukset: HOSPITALITY of the OWNER!! Wi-Fi (barely working) Ants are all over the rooms and went in my bags and even in equipment (Laptop, Mouse,...) No actual Glass on windows, only grills and mosquito net There was snake found in the yard Owner's peacock is unbearably loud at night Owner's dogs will come every time you eat (there are 3 of them) and start taking food even from the table First night we didn't have hot water in the shower Yard is paved with gravel which kills luggage wheels Rooms are extremely dark, old furniture, old beds Long story short, We had a group of 27 people staying as part of team building and Seminar in Cozumel. Us being in the same branch of business as hotel we stayed in, it was a shock to us when the lady owner (Anna) came about an issue with payment she thought we had, she came yelling at us with highly offensive words. While we "confused guest" were asking about the reason for that kind of treatment and were trying to understand what was it all about, communication was rather one way, from the owner towards guests, repeating the same offensive words that I don't want to mention all here. However, when owner realized that she was wrong, there was still no apology but rather the statement, "you will never stay here again." While owner's son Martin was very professional and helpful, we only had chance to see him for a brief while. there Everything was handled by rude and unethical Mrs. Anna that owns the place. I really needed to write this review as I don't want other people to feel uncomfortable as we did and aside from very bad attitude from the owner's side, many things are not fitting in this place and you might like it only if you are a naturalist. I stayed couple more times there before this and never had any issues but during these past few days I realized that this place is not handled by professionals and you can easily end up in a situation to find yourself rather on a street.

Plussat: Villas El Encanto's staff are extremely kind, starting with the handmade welcome gift. You feel like family. Rooms are in one of six private or 2-3 suite villas on the lush gated grounds, along with the owners' home, eleven friendly dogs (usually in the back yard), and a resident peacock. We stayed in both the one-bedroom apartment with its own kitchen, and the private pool deluxe suite. Both were well appointed and comfortable; beds are restfully firm with a variety of pillow types. The one-bedroom apartment kitchen is stocked, including all kitchen needs - even a little cooler for a day at the beach. Birds are plentiful - as birdwatchers, we saw at least a dozen new species on the grounds alone including the endemic Cozumel Emerald. Flowering trees attract warblers and bananaquits. Local parrots visit briefly twice a day. Both the main and private pools are unheated but comfortable for a dip, at 5 feet maximum depth. Location is good - far enough from the busy area to be quiet at night, but close to the water and some nice restaurants. We walked most places within 30 minutes, and for ice, hot tortillas, or anything you forgot to bring with you, the Chedraui supermarket is just three blocks away (use the Mexican ATMs there for a lower withdrawal fee). The local tourism economy runs mostly on cash, but Villas accepts credit no problem. They can arrange for taxi to pick up and even local rental cars or dune buggies to be delivered to the door. Cleaning staff do a phenomenal job. The Palapa and its plentiful hammocks are oh-so-comfortable! Like us, you won't want to leave.

Miinukset: We didn't have anything we disliked enough to spoil our stay. Construction on two of the villas did make daytime noise but not before 9 am. Here are a few useful tips for travelers however. Hot water can take a minute of running the tap - lesson learned: leave the shower temperature in the private pool deluxe suite on warm while running the tap if not sure which side is hot the first day. We left it running on cold and wrongly convinced ourselves there was no hot water. :) Birds in the morning can be loud, though we enjoyed them, and louvered windows don't fully block outdoor sounds. The one bedroom apartment's kitchen area is quite narrow but sufficient; the private pool deluxe suite has a shared kitchen. First-floor rooms should expect a few ants, but it's a tropical paradise at your doorstep after all. The private pool is semi-private; it is visible from part of the grounds (though not where people usually are). Safes are provided in every room but vary in size; the safe in the one-bedroom apartment with kitchen would not hold even a large tablet, for instance, but the deluxe suite's safe would hold a small laptop.

Plussat: Secluded secure, private location, close to shopping,and grocery. Less than a mile from ferry/main square. Perfect for someone wanting to avoid the beach resorts or for people who wants privacy. (Apartment) Very quaint, clean, basic rooms with large shower and purified water system. AC worked very well. Very friendly owners/staff. Private parking if needed. Lush grounds with bamboo and tropical plants. Peacocks were an added surprise. If renting the apartments, you should like dogs, as they will visit you often. The other rooms are secluded and the dogs do not have access. I enjoyed them. The dogs are also the security/alarm system and will bark at passers by. Overall great place if looking for clean secure friendly atmosphere in a secluded location, close to shopping and ferry service. Taxi to shopping area only 40 pesos or 15 minute walk.

Miinukset: Nothing, it was perfect for what I wanted and other positive reviews were accurate. No surprise let downs. Perfect for people who want an affordable, clean secure room in a lovely tropical setting.

Plussat: 20 rooms all facing the ocean. Dive Op and great restaurants on site. Excellent staff. Close enough to town to walk, but not so close that it's noisy.

Miinukset: Room fixtures such as TV need updating. WiFi is extremely spotty possibly due to solid concrete structure.

Plussat: Small quiet hotel with beautiful grounds, nice pool and patio furniture. Great place to watch the sunset and cruise ships passing by. Great restaurant with reasonable prices. They prepared a very special seafood extravaganza for my birthday. Good lunch, breakfast and happy hour. Dive shop was wonderful and let us try out the rental equipment in a shallow area by the shop the day before our dive. Easy place to swim and snorkel.

Miinukset: Would be nice to have water dispenser in room.

Plussat: THIS IS THE ONLY REVIEW YOU NEED. Views were out of this world for low-medium budget types like me and my (thanks to everything brilliant about this place) now fiance. You really shouldnt book anything else nearby in case you end up where we did a halfmile down the road (lets call it hotel de cozumel) as the staff were horribly unaccommodating to just leave it there. If you are like we are (a romantic, animal/marine friendly, explore-y couple) then please please please book a room in this 2 star as it was a goldmine 5 star experience (sensory peace overload in Cozumel) The food and live music (Salvador the king!) in the hotel was the setting for the perfect proposal but i guess it was just another sunset in blue angel. The positives are endless and their wasn't a single negative (unless you still need a beeday and room service?) but ill list some of what is awesome about this place in case raw emotive bias doesn't swing you. It's a diving resort (4 star padi?) but we just stumbled in as a couple and just wish we had time for that too. I can't tell you how good the views are. I recommend looking for pictures yourself and if that isn't what night time is like for you in Cozumel then don't bother going to Cozumel. The room was ground floor with the sun setting over the sea about 30 degrees left of the pool. You came in through the patio doors. maybe 10 yards to the hammocks, 20 yards to the pool and then 30 to the sea. The restaurant food was great but their cocktails are even better i'm afraid sat in those hammocks. I proposed to my girlfriend with everyone's help there (honestly never met more genuine staff for a place, the owner is a gem too) The room was tender, warm and cozy (go on, do it) and still had a look that said 'man i love the sea' i remember the headpost looking like varnished driftwood and the bathroom all island vibe (shells as borders n things).

Miinukset: NOTHING. For me and i know a lot of others it has to be the best place to stay in cozumel (no pomp at all either). It was the best place i stayed in quintana roo (and we had a belting set of hotels/airbnbs that dont come close)

Plussat: On the beach with a nice, well kept garden and pool area. All rooms have an ocean view, nice to see all the big cruise ships arrive..and even better, leave. Rooms large with large balcony to watch the sea. The food was nice esp breakfast, but fairly simple stuff. It's a 20-25 minute walk from town, which is a nice distance, although the town is just a predictable mix of hawkers selling car hire and tours, shopping and bars. On the main road round the island so easy to hail a cab.

Miinukset: I went there for diving, and was unlucky that a storm front came through and made diving impossible. I don't go on holiday to surf the internet but the weather meant I spent more time on my balcony than I planned and I soon realised that this place is a comms black hole. There are 3 wifi networks. The restaurant network is strong and reliable, but the lobby one was variable and only really worked if you stayed in the lobby. There is no reliable signal in the room at all, which became very frustrating. Staff blamed this on the weather conditions, I'm not convinced that's true. The beds have a log above them, which appears to be there just to hold up bedside lamp. Looks nice but I defy you to spend a night there and not bump your head off it....

Plussat: Close to snorkeling

Miinukset: Staff, restaurant, noise

Miinukset: Very loud. The noise from the street and the restaurant was unbelievably loud. Always out of bottled water for the room. Out of most selections of drinks for happy hour. The drains in the bathroom smelled like raw sewage. The toilet had to be messed with every time we flushed it. Can’t flush toilet paper down the toilet. A huge stain on the comforter on the bed. I wouldn’t stay here again if it was free

Plussat: Dive shop, staff, restaurant all very accommodating.

Miinukset: Sparse room decor

Plussat: Beautiful views from the rooms out to the sea, nice pool/garden area for relaxation, spacious rooms, space to wash & dry dive gear, good breakfast. Diving was made very easy with helpful guides and service.

Miinukset: Noise from the road (could hear it through the door to the room) and a bit old/worn looking rooms&facility overall.

Plussat: Great location, with awesome sunset views

Miinukset: Charges for orange juice (or any juice) in the morning. Only coffee or tea and s choice of eggs is included in free breakfast...not even some fruits extra are free.

Plussat: The view

Miinukset: No beach, no easy access for non boat divers or snorkelers. Hardly anything on dinner menu or food selection was unavailable that was on the menu.

Plussat: It had everything the bed and breakfast, and lunch and dinner if required. Beautiful seaviews, with swimming pool, we kept garden with easy access to the sea. And it has the best dive shop in Cozumel. Lovely staff always willing to help.

Miinukset: The road was noisy at night.. but take ear plugs. .

Plussat: We had a lovely stay in this centrally located hotel in Cozumel. The staff were very friendly and always smiling, and they specially allowed us a late check-out with no extra fees because we were late from our dive. Our room was very comfortable and spotlessly clean. They have a lovely courtyard with turtles roaming around !! Overall a great stay, can't wait to go back!

Miinukset: No complaints at all !

Plussat: Great air conditioner. Nice staff.

Miinukset: The smell in the room wasn’t great

Plussat: Bedding, size of the room, location, recommandation for scooter renting and scuba diving, breakfast is a good value for monney.

Miinukset: Some people at the reception are very nice and very helpful. A young guy at the check-in was not welcoming and proactive.

Plussat: Location is excellent! Close to everything. The staff were very nice and the room was good, big and clean. The kitchen is a nice addition if you want to cook something.

Plussat: The location and the price for the breakfast

Plussat: Great hotel! Amazing location, close to everything. The staff was so nice and helpfull. The bed was very comfortable and the ac worked great. Plus-- the tutles in the porch are the cutest and made our staying even better than it was

Plussat: Excellent hotel in a perfect location. Really clean and nice and the building is old style and very romantic. It is situated just next to ferries.

Miinukset: All was perfect.

Plussat: Spacious room. In the center of Cozumel. Close to restaurants and ferry

Miinukset: Noisy people in the common areas until late.

Plussat: Impeccable- staff, rooms, everything. Gorgeous little place, lovely decorated. Staff is super helpful and super friendly. Garden is great and has a group of turtles roaming around free!! We simply loved it!

Plussat: Excellent hotel Best location in cozumel

Plussat: Excellent location, decor, AC worked well, tv easy to use, friendly staff at reception 24/7. Turtles in the courtyard are very friendly! Great price especially considering the location! Will definitely be back!

Miinukset: No mini fridge or coffee in the room — but there is a communal fridge in the kitchen.

Plussat: Snorkling at hotel is amazing; lots of varieties, colors and quantities. I recommend starting to the North of La Cevicheria and moving South with current toward the pier. Multiple really good spots. Breakfast was great with the best handmade corn tortillas with your choice of fixings. The wait staff: Coffecorner, Zaira,Alejandra,Lucu,İsabel,Savador,manuel,Hector,Arturo. just mention a few, were ALL top notch!

Plussat: Manny the bartender was awesome. So was everyone else at the resort

Plussat: The Fiesta Americana is the bear resort for its price. The staff are wonderful. The food is great and it is clean and beautiful!

Plussat: I loved how small it was. Very easy to get around and was never overly busy at any area. Clean rooms and spaces. The beach area is lovely and the service down there was great! I LOVED the shrimp tacos....I’d go back just for those! Good food all around.

Miinukset: We were a little irritated that we weren’t allowed to sit outside at the restaurants unless we ordered from the special menu that cost extra. I also didn’t like that there was no coffee place. They have a machine that makes a few different kinds of hot coffee but that’s it. I’m spoiled and I like my iced coffee in the morning on vaca!

Plussat: Hotel is small, everything is close by.

Miinukset: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Plussat: the food and service was excellent

Miinukset: internet

Plussat: The staff is very friendly! The resort is clean, comfortable and relaxing.

Miinukset: Although the food was tasty, it wasn't always hot. The language barrier was sometimes difficult. The "beachfront" was not what I expected. It should be listed as waterfront.

Plussat: LOVED this resort! The food was AMAZING! The staff was top notch! We will be returning!!!

Plussat: Rain Shower was awesome! Breakfast buffet was fantastic! Asian, Mexican & Italian restaurants were great. Plenty of variety. Fish & Shrimp tacos were fantastic! Pool area was great.

Miinukset: Sushi was sub par. Snorkeling access needs help. Many areas closed. Expected more local fish offerings for dinner. Bartenders and wait staff need to be friendlier.

Plussat: Room with ocean view. Set up of room. No reservations needed for restaurants. Food was very good. More isolated.

Miinukset: Needs more activities like a ping pong table, basketball hoop.... stuff to do when windy. No place to take a long walk.

Plussat: Liked the variety, fresh fruit, hours it was available. Food on the whole was very good for an all-inclusive.

Plussat: Great snorkel! Yummy coffee bar!

Miinukset: Music too loud.

Plussat: Very well organized hostel with a lot of attention to details but missing a heart. Overall quiet when guests are not noisy.

Miinukset: No breakfast. Owner can not smile.

Plussat: very nice territory and very chill and friendly vibe there.

Miinukset: would be awesome if there was a little hooks in the lockers for clothes. or a rod

Plussat: My stay at Amigos Hostel was amazing because Kathy is a great host! My arrival time was delayed because of delays leaving Cancun Airport (I blame “Mexican Time”!), but Kathy was an attentive and considerate host, staying up to check me in at nearer to midnight! Kathy has lots of great recommendations for things to do on Cozumel. I took her up on her suggestions and loved every single one of them! Kathy would sometimes cook pancakes too, and they were yummy! I actually liked the rules etc that Kathy has. At least you know where you stand and how things work. Kathy has put a lot of time and attention into making sure that Amigos Hostel runs like clockwork and I thought it really paid off! I stayed in a mixed dorm and it was a great way to meet people. The beds were comfortable and clean, as were the bathroom facilities. The communal areas of the hostel were well-maintained and I felt welcome to mingle with others staying there. There is a giant lizard called Elvis in the grounds which was pretty cool. In terms of location, it’s a little further out than some may be ok with. It’s about a 20 mins walk into downtown Cozumel. I was fine with it because I prefer to be in a quiet area and Amigos Hostel is definitely that! I valued the quiet area more than anything else!

Miinukset: I liked it all, but I think some might find location a little bit far out.

Plussat: The kitchen

Miinukset: The way the administrator treated us

Plussat: Kathy was is an extraordinary host. She will help you with anything and has folders of information at your disposal. The whole place is made with lots of love and very clean. The garden is spectacular! The kitchen has everything you need. The pool is great to cool off during or to just relax in after a long day in the sun! There is snorkeling equipment for rent! Many seating areas, which are inviting for interesting conversations but also hours of reading books! Greatest place for single travellers! Will definitely go back one day!

Miinukset: Absolutely nothing!

Plussat: Kathy the owner is hands on and very knowledgable with Cozumel and plenty of tips for traveling,Really nice pool and great location to local restaurants,and shops.The place is clean everyday ,even your bed made for ya

Plussat: The staff was cool, the property has a swimming pool and a big garden. The security measures are good and every bed has a locker.

Plussat: Kathy was very helpful, always around so could ask her things if needed. Rooms were v nice, never felt too hot, AC comes on in the night, beds were comfortable Short walk to town so in a quiet residential area Pool was nice with sun loungers Showers were hot and strong

Miinukset: Nothing!

Plussat: Beautiful big property, amazing place to come at the end of the day and relax. Kathy is so lovely and gives you soo much information about things to see and how you can go to different places and do different things. There’s a pool, big kitchen, amazing hostel for so cheap!

Plussat: Wonderful atmosphere, beautiful garden, Feeling home at this special place. Cathy is a great host!!!

Plussat: good snorkeling right at hotel beach. good restaurant at the hotel

Plussat: Great staff. Very friendly

Miinukset: Rooms were just cleaned so-so

Plussat: This small hotel is a gem. It's quiet and of an understated elegance. If you want the typical cacophony of most all-inclusive mammoths, go elsewhere. The staff mop the floors all the time, and as a result the whole is place squeaky clean. The view is wonderful from everywhere and the beach, albeit small, does offer that perfectly clear, turquoise water with outstanding visibility that is so hard to come by anywhere in the world. And the service is as attentive and courteous as it always is in Mexico, at least in my experience. There is no comparison with the English-speaking Caribbean, where the natives are invariably indolent if not outright rude. If you want peace and quiet in a beautiful setting with gorgeous and inviting waters, this place is for you.

Miinukset: Maybe a shuttle to town.

Plussat: Small, quaint, availability of scuba

Plussat: Great location, nice little ‘private’ beach. Nice and helpful staff.

Plussat: The staff was very friendly and the service was excellent. The food in the restaurant was very good. This is a lovely relaxing place to stay and it appears to be very well run. We can hardly wait to go back!

Plussat: I loved the staff and the beach.

Miinukset: I hated that the wifi never worked. Dont stay if you expect to have quality consistent wifi. All over the island there is good wifi but not in this hotel. Hardly ever worked

Plussat: This is our favorite place on Cozumel! The staff is wonderful, the rooms are comfortable and spotless and the grounds are beautiful!

Plussat: Love the location, as it was close to the ferry station and the local markets and restaurants. The staff were amazingly kind to quickly check us in, provided everything we needed and even got us coffee and bread for the courtesy - even at 5 am (as we had to ride the earliest ferry back to Playa del Carmen). Bathroom was wide and clean, beds were comfortable, ac and refrigerator worked fine. Would definitely recommend friends and families to stay.

Plussat: The location, the suite, the garden

Miinukset: No breakfast

Plussat: That ....... I finally got to stay there ! I Would pass this Hotel , loved the Mexican design. Years we have been coming Cozumel. The price was good and the staff & cleaning crew was the best . The inside matched the outside .... loved it.

Miinukset: No water view , but a beautiful garden to make up for it .... I can not think of any thing else I didn’t like. I will stay there again !

Plussat: Nice little Garden and Friendly staff. Well located.

Miinukset: This place has a huge issue with the humidity within the rooms. It stinks and all our clothes were wet after our stay! I really can't recommend this place at all!

Plussat: Extraordinary staff! Linda and Luis were fabulous, our housekeeper, Maria was exceptional! Beds were great, sheets soft.

Miinukset: I wish I had a magic wand to update the cupboards, sinks in kitchen and bathroom. Hooks near door for gear and clothes. Comfortable sitting chair would have been great. Saucepan and can opener and a microwave in every room.

Plussat: It is QUIET!!! Well located. Friendly staff.

Plussat: Location was key. Staff helpful

Plussat: It was a great place to stay. Though it was totally out of our plan, since we booked it one minute before we discharged from ER at 1 am. We found it the best hotel we stayed on our whole trip. Breakfast was good. Staff, super nice.

Plussat: Location was very good Stuff was very nice Nice breakfast

Miinukset: One of the worst room we have ever been accomadated. In was in the first floor, dark, terrible white light, low ceeling, terrible bathroom, one big depression! We slept with earplugs, and despite that, we woke all night long both nights because of some dog barking just on the other side of thin wall, well its not problem hotel can do probabely something about, but we really did not sleep well bacause of that. We would never ever come back again to this room and highly dont reccomend that. Maybe the uppper rooms can be nicer, but this one was nightmare. At least stuff was very nice, helped us orginize snorchling trip etc.

Plussat: People were lovely, Jaime made me feel more like family than someone at the hotel for a business trip. Great vibe, location, clean, comfortable and a great price.

Miinukset: Would have liked a gym..

Miinukset: Recepción not nice like they supposed to be.

Plussat: Good ac in room. Good price. Only $10usd to check in early (11am).

Miinukset: Open air lobby and restaurant (no ac). Room key didn't work the first time.

Plussat: Comfortable hotel conveniently located in downtown. Room was nice and always made up perfectly every morning. The breakfast buffet was awesome too! Definitely will stay there again!

Miinukset: Can't think of anything I disliked.

Plussat: Everyone is great in this place

Miinukset: Great customer service They upgrade our siute for our honeymoon

Plussat: The room was very comfortable, clean and large. The location is great being close to the ferry wharf, shops and restaurants. Breakfast was lovely (great omelettes). Theres also a 7 Eleven store right next door.

Miinukset: Nothing much at all. The pool is small but very welcome after being out and about on the hot days.

Plussat: Would have been excellent but WiFi not working.

Plussat: I liked everything that comes within this facility. The bathroom was quite magnificent.

Miinukset: Nothing

Plussat: Very big and comfortable room. We had a king size bed as we asked in advance. The breakfast is very rich, every one can find what he likes.

Plussat: Good location, very limited help with anything. Staff just so-so. We had dives and had to leave early, they did pack us a lunch, but very scant.

Plussat: Our bungalow is exactly as described, private and perfect for 2! Hammocks a plunge pool a palapa and a nearly private beach what more could you want? Spotless upon arrival and met with a smile from Anna who could not have been nicer. You will see Alfredo working around property during your stay so be sure to say hello he is very nice and friendly as well but almost invisible if you dont...hes like a ninja, lol. All in all...cant wait to come back with the kids next time!!!

Miinukset: Bed was way more firm than we are used to but was NOT uncomfortable. We both slept well. Also, there is an outdoor area with a wet bar that if it had a grill or an outdoor cooktop would be perfect! A 2nd Palapa would be good as well for multiple people staying at same time...there is actually room for 3. These are only suggestions as we loved everything!

Plussat: breakfast is great

Plussat: Spectacular ocean front views. Great location, close to down town. Beautiful design. I went in the low season and so the price was great -- $142 a night. Awesome price for this hotel!!! You will be hard pressed to find another hotel with such views at this price. They provide bicycles to ride for free. Great staff.

Miinukset: VERY crappy wi-fi signal. No wi-fi signal in the rooms. Very small food portions and limited selection of food. No refrigerator in room.

Plussat: Everything you need in one spot. Good food, excellent view, good snorkeling,, never too crowded at beach and pool area. Really nice and helpful staff.

Miinukset: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.

Plussat: The Ocean view Great pool Rooms very clean

Miinukset: Under staffed (as one of them mentioned) Poor breakfast Reception staff makes mistakes and charges you for more than needed.

Plussat: Hotel B has a nice swim and lounge area, seaside backdrop, ocean access, pleasing aesthetic interiors (though cliche and a bit too hip). The restaurant was decent but nothing to write home about. The kitchen and grounds staff were nice. Hotel B has other services (spa, activities area - paddle boarding, scuba and snorkel) but we didn't try them.

Miinukset: The customer service was terrible. We were appalled at the attitude and approach taken by the concierge and reservations staff -- a perfect example of how poor management can make or break an experience. From the start, the reception staff were very disorganized, unpolished and rude. Each time we entered the lobby we felt like intruders. We had some issues with our reservation, booked online which would have been no big deal if they had been more professional. However they came across as scattered and had we not been paying attention, we would have been charged twice for a room we had already paid for.

Plussat: The only reason I wouldn't want to share more would be that I would want to keep this place a secret. Good rooms and really good snorkeling right off the resort. Was pleasantly surprised.

Plussat: Just got back from a week at this hotel. Location was awesome! You can walk to town in 1/2 hour or take a 60 peso taxi. Beautiful setting right on water. Snorkeling right off the property. Staff were very kind and helpful. there were plenty of areas for relaxing. Food was good and reasonably priced.

Plussat: The snorkeling was beautiful. It was very easy to get in and out of the water. Breakfast view was a great way to start the day.

Miinukset: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.

Plussat: The check-in was actually enjoyable (09/03/2019) (late afternoon) because of the receptionist, she was really great, cheerful, very helpful. Was able to move us to a better room also. The snorkeling right in front of the hotel was much better, (more fish) than the snorkel boat tour we did. They have a great barbecue on the patio three nights a week, very good.

Miinukset: Often there was no hot water, big annoyance! 10 minutes+ for warm enough to shave, much longer for enough warmth to shower.

Plussat: Very nice hotel, staff is very helpfull and kind. The environment is very nice and peaceful.

Plussat: Really nice location ,rooms are super nice with wonderful view and decoration, swimming pools and beach are amazing. Service was top

Miinukset: The food served could have been slightly better as the meat and tuna were slightly overcooked.

Plussat: The location is really great. Less than a 10 minutes ride away from the bustling city center and the ferry terminal. The beach is small but very clean and there is great snorkeling right off the beach.

Miinukset: Many things we didn’t like. The shower kept leaking and the bathroom was completely soaked after each person who went in. On the first night we had an air condition problem and almost the entire room floor was slippery wet and the beds were damp. They fixed that magically the next day. In the middle of the night, both smoke alarm’s started beeping because the battery was off. The trip center person, who I am not sure if he worked for the hotel or separate. Wanted to send us for snorkeling and diving all the way south of town because there are the famous reefs. But we told them that we had one none diving child and didn’t want to go one hour south. That pretty much cancelled our diving ideas. So we went on the recommended snorkeling trip with our two kids. It was a complete horror. They recommended one of these typical establishment where they only care about the money. The weather was beautiful but the sea was really rough and they said once we get to the reef it would be fine. It certainly wasn’t. We had little children, teens and elderly women in our boat of 16 people and at least half of them got sea sick. There was only one guide for all of us and it was completely unsafe to get in and out of the water. Unfortunately quite late, we realized that there was diving reefs right off our hotel and several diving companies would pick up form our jetty. In fact, the hotel next to us had a dive shop right there. Nobody would have recommended us any of those companies. That was really poor. Why sending us by taxi and boat all the way south if we asked for something local? On another note, they have a kids club, but never advertise any activities or having a schedule somewhere. You have to see it yourself and go ask. But you are not allowed to leave the hotel while your kids are at the club. They also have a very beautiful roof top pool. But the bar up there is closed, there are no towels and it just looks abandoned. Why not having a daily happy hour up there?

Plussat: Loc was fine. Bkfast was expensive, we ate at hotel next door. The Westin Cozumel knows nothing about Mexican food. Their idea of Guacamole was a 1 oz dish of some thin liquid.

Miinukset: The beautiful shower leaked out under & around the door to cover about 30 sq ft of floor. Reported to mgt The Westin Cozumel knows nothing about Mexican food. Their idea of Guacamole was a 1 oz dish of some thin liquid. The Tacos al Pastor were a joke to anyone who has had them in Mexico or Texas. They have no clue.

Plussat: Very nice room, comfortable bed, beautiful view of the sea and very quiet! Staff responded quickly to a request to fix the shower door which was not moving easily. Had a massage in the beautiful spa which was amazing too! The location for breakfast was phenomenal, literally just a pane of glass beterrn us and the beautiful crystal clear sea absolutely full of schools of fish!

Miinukset: We booked the room for our honeymoon as it had a private jacuzzi on the balcony. Upon arrival, we noticed that the small canopy that was suspended above all of the other rooms balconys (thereby blocking the view from guests above in other rooms) was missing from our room only. It unfortunately took an entire day for the team to fit the canopy and we in the end moved rooms to another with a canopy in order to make the most of our brief stay with the special balcony features. Despite the time delay, the staff were however most amicable in dealing with the issue.

Plussat: Breakfast next to the ocean,the view from the room,restaurants,service.

Miinukset: Too much humidity inside the room.No parking lot.

Plussat: The property is amazing, the beach in front is perfect. The food was great, staff was always kind, friendly, helpful.

Miinukset: A screen door on one of the patio doors would have been nice, so we could turn off the AC and open the doors and let the ocean breeze in without letting in bugs. That's a pretty minor thing. Oh, and keep in mind, many of the hotels in Cozumel do not have heat, it's just not needed, so don't waste time trying to get the heat to turn on.

Plussat: Nice staff, beautiful view, welcoming, helpful, quiet

Miinukset: The room I booked was not available so I was upgraded, yet, I really wanted the room I booked because it had a hot tub and the one I was upgraded to didn’t have a hot tub.

Plussat: It’s a gem. I’d stay again. Friendly. Fun. Everything you need.

Miinukset: I’d be very happy if it was as 10 percent cheaper. But that’s me.

Plussat: Modern, great/beautiful location. Comfortable. Easy access to town. Great selection between pool and ocean (don’t miss the rooftop pool!).

Miinukset: Service could be better. There is a ventilation thing outside the room which is very noisy. Fortunately the insulation is great and you can hardly hear it with closed door.

Plussat: The breakfast next to the beautiful crystal sea. The view from the Sky lounge is breathtaking. Amazing. The decoration is modern and elegant.

Miinukset: I chose the hotel for the 25 m swimming pool. This is a MUST for me as I'm triathlete. I was disappointed because the water in the pool was cold! Brrr..brrr... I won't recommend to have dinner in the hotel. Food is not so good and is expensive! There are much better options outside the hotel. The room temperature of the gym is very cold!

Plussat: Good location. Very comfortable king size bed. Wi-fi worked well.

Miinukset: Nothing to complain about

Plussat: Sitting on the veranda in early morning watching the cruise ships coming in as I enjoy a continental breakfast.

Miinukset: Where was some street noise but, almost went away by 9 pm. No chair or comfortable place to sit in the room.

Plussat: Wonderful location and staff.

Miinukset: The room could use more lights.

Plussat: Nice hotel in a very good location. I paid the few exra Pesso's to have a sea view well worth it

Miinukset: A means of making yourself a hot drink would have been nice

Plussat: Location View Size of the room Staff Comfort of bed Great value for money

Miinukset: Just a tad noisy with the road but nothing serious. Pool is not very attractive but still ok

Plussat: Showers were very hot and had good pressure. Aircondioner worked well.

Miinukset: Bed was very hard. Woke up feeling sore and stiff.

Plussat: The closeness to the ferry terminal where I arrived in Cozumel. The hotel is right across the street from the ocean.

Miinukset: Staff tried to sell me a tour for an archeological site I wanted to see. They said I couldn't go alone and had to book a tour. They were going to charge me up to $100 U.S. I went there myself and paid $10 U.S. They said the room included a continental breakfast brought up to my room, they never provided it. They said I could ask for another complimentary bottled water and when I did, they said I should bring down the empty first bottle and they would fill it. I imagine it would be with tap water. I did not find the staff to be very accommodating.

Plussat: The location of the hotel is great. It is clean and the bed was super comfortable. Close to the ferry port and within walking distance of many restaurants. The sea view rooms are amazing. The staff was great and we really enjoyed our stay there. The hotel does not offer breakfast, but they bring you a tray with coffee, juice and some pastries every morning, which I thought was a nice touch.

Miinukset: We requested an extra pillow (there were only 3 in the room) but it was not available and there are no pool / beach towels available. These were not really big issues, just a heads up.

Plussat: Great friendly staff, large comfortable room. Location right opposite seafront, with balcony, which was perfect for me but might be a bit noisy for light sleeper.

Miinukset: Only downside was continental breakfast—was OK and as advertised, but wish a heartier fare was on offer.

Plussat: Rooms were very clean.

Miinukset: Facility is older, but not bad. Good value and excellent location

Miinukset: In the middle of the night someone entered my room!! He claimed the room was registered as empty and he saw lights so he entered to check. In addition, at 7 am they started to knock super hard on the floor to fix the stairs. 7 am in the hotel, 10 meters from my room. DO NOT RECOMMEND

Plussat: Vista del Mar is conveniently located close to the centre of town and the ferry, meaning it is easy access to many bars and restaurants. The room was spacious and the bed comfortable.

Miinukset: When I checked in, the guy helping me to my room was very nice and told me he could arrange breakfast for me early (6.30am) as I was diving the duration of my stay in Cozumel, which meant a 6.45am taxi every morning (the hotel is not convenient to most dive operators so consider this when booking accommodation and diving). The first morning of diving, the security guard at reception told me I couldn’t have any coffee or breakfast as they didn’t serve until 7. When I showed him the note that had been written about my early request, he argued that the date was the previous day, not today (why would I request breakfast at 6.45am the morning BEFORE I arrive?!). I was really annoyed, but I can let these things go as a misunderstanding. However, on my first day as I was leaving the hotel mid-afternoon to explore the town, the guy who helped me to my room made an advance at me by approaching me and trying to touch my face, saying I had something on my chin (which I didn’t). As a single female travelling alone, these sort of advances are horrible, particularly as I use the hotel as a safe place and trust the people there to help me if I need any. It was really inappropriate, and even though the hotel was comfortable and clean, I won’t stay there again because of this.