Cozumel hotellia

Plussat: Beautifully appointed rooms, spacious, elegant and comfortable. Bathrooms were really nice. Lovely veranda. Wonderful kitchen with high quality appliances and dishes, etc. Very friendly, gracious, and helpful staff. Peaceful except when the live music played at the Money Bar (which was practically every night and pretty loud). Really nice access to snorkeling directly across the street. Money Bar food was good and staff friendly and accommodating. Loved the pool and jacuzzi. Easy to get a taxi to town, and easy to rent a car for the day to explore other parts of the island.

Miinukset: It would have been great to have a market on site or nearby, to purchase drinks, snack, small amenities. There was only one option to eat or drink (the Money Bar) within walking distance. The evening music at the Money Bar was rather loud. On New Years Eve the music went well past midnight and made it impossible to sleep. The sofa bed was extremely uncomfortable to sleep on. Considering the quality of the place, the sofa bed should have been better. The hot water was tricky in the bathrooms. Had to call for help twice to get hot water in the shower. That said, staff came promptly, was professional and efficient.

Plussat: Quality, comfort and everything I could ever need

Miinukset: More food options would be nice

Plussat: The room was spectacular. Staff was very attentive to our needs and always courteous. Walking across the street to the Money Bar was perfect

Plussat: Amazing condo and facility. One of the nicer facilities I've stayed in anywhere. Top notch construction and extremely spacious and luxurious. Handy Money Bar across street (not the best restaurant but convenient). Parking right out in front. Nice pool area and hot tub (though was a little cool when we were there so didn't use pool much). Has to have nicest rooms in Cozumel and probably comparable to nicest resorts anywhere other than completely over the top stuff. We had large 3BR condo that probably had 3000 s.f. of space or so with huge balconies. Very nice place.

Miinukset: Not much immediately around the facility but quick drive into the downtown areas of Cozumel.

Plussat: Staff was excellent! So helpful! They can arrange anything! Good snorkeling possibilities. Little bit far from city of Cozumel, but it was not a problem. Taxies easily available.

Plussat: Quality of location, cleanliness and above all friendliness ans willingness to help of the staff!

Miinukset: They nickel and dime you to death. Much better to stay at Fiesta or Secrets where they treat you like family instead of extorting you

Plussat: Very quiet and relaxing with a great staff. Great property and facilities!

Plussat: Beautiful location, very comfortable and luxurious rooms. Our outdoor shower was amazing. Beaches, pools and facilities were gorgeous. Kids were happy to roam the resort safely. Staff were helpful, polite and attentive. Snorkeling off the beach in the resort was fantastic. The nicest hotel we have ever stayed at.

Plussat: We had really good time in el Presidente. It is a wonderful place, modern, clean and relaxing. They had everything we need and the staff was very helpful and friendly. My wife took scuba classes and the school they are using is great. We will come again.

Miinukset: The room we originally booked was somewhat average. We asked for an upgrade to a different room and they made it happen, however we had to pay for it. The Wow would be if they were able accommodate our needs without charging us extra.

Plussat: The staff and the room are excellent, i have stayed in many hotels around the world and i have to say that this is one of the nicest one, they have 4 restaurants - great amenities and the staff is amazing. I will visit them again for sure.

Miinukset: The only negative is that they dont put pictures on the hotel booking sites as it really looks, its even better. Management needs to upload more pictures of this place, its really really nice!

Plussat: The staff spoke multiple languages, including English, the room and the grounds were lovely, and the food was fabulous!

Miinukset: The price was high

Plussat: Location

Miinukset: Nothing

Plussat: Nice beach and good snorkeling, food was great and good value

Plussat: Very attentive staff, very polite and nice. Excellent beach, sand bottom, blue water. Nice equipment in dive club, not bad house reef.

Miinukset: Mosquitoes. Lot's of them. Kids club could have been more interesting. Sound isolation between rooms is not perfect.

Plussat: The staff was super friendly and there was a lovely tranquil vibe to the place. They also set us up with a great dive instructor for my family to get SCUBA certified. Enclosed parking and a nice enclosed area for my dog to explore.

Plussat: Very comfortable beds, tranquil surroundings.

Plussat: Beautiful, quite villas. Garden and pool area is really nice. Rooms were comfortable, but also classy. Comfortable beds. Peacock was cool. We had the private pool which was great to come back to late night. Some activity going on to keep it from being lonely, but absolutely not crowded at all. Not a lot of units so you do have neighbors, but only a few. People were at the pool most days, but always had room and lots of pool chairs. Really pretty, well kept grounds. Clean rooms! Kitchen facilities looked very accommodating, but we didnt take advantage. A little walk to most restaurants, but we enjoyed that. Only 10-20 min.

Miinukset: Just a little expensive, but worth it for such a nice property

Plussat: Good location to walk to super market and town.

Miinukset: In the unit I stayed in, the curtains on the sliding door could be darker and cover the entired window for privacy.

Plussat: This is a fantastic place to stay in Cozumel, amazing location (out of the busy centre but walking distance), great facilities (swimming pools and free use of bikes was a winner), and also super friendly and helpful staff who couldn't do enough to make the stay as good as it could be.

Miinukset: There were some noisy guests staying but this wasn't their fault!

Plussat: I loved the checkout, and another positive thing I can mention is that they were very fair about few things in few rooms that people from our group forgot.

Miinukset: HOSPITALITY of the OWNER!! Wi-Fi (barely working) Ants are all over the rooms and went in my bags and even in equipment (Laptop, Mouse,...) No actual Glass on windows, only grills and mosquito net There was snake found in the yard Owner's peacock is unbearably loud at night Owner's dogs will come every time you eat (there are 3 of them) and start taking food even from the table First night we didn't have hot water in the shower Yard is paved with gravel which kills luggage wheels Rooms are extremely dark, old furniture, old beds Long story short, We had a group of 27 people staying as part of team building and Seminar in Cozumel. Us being in the same branch of business as hotel we stayed in, it was a shock to us when the lady owner (Anna) came about an issue with payment she thought we had, she came yelling at us with highly offensive words. While we "confused guest" were asking about the reason for that kind of treatment and were trying to understand what was it all about, communication was rather one way, from the owner towards guests, repeating the same offensive words that I don't want to mention all here. However, when owner realized that she was wrong, there was still no apology but rather the statement, "you will never stay here again." While owner's son Martin was very professional and helpful, we only had chance to see him for a brief while. there Everything was handled by rude and unethical Mrs. Anna that owns the place. I really needed to write this review as I don't want other people to feel uncomfortable as we did and aside from very bad attitude from the owner's side, many things are not fitting in this place and you might like it only if you are a naturalist. I stayed couple more times there before this and never had any issues but during these past few days I realized that this place is not handled by professionals and you can easily end up in a situation to find yourself rather on a street.

Plussat: Villas El Encanto's staff are extremely kind, starting with the handmade welcome gift. You feel like family. Rooms are in one of six private or 2-3 suite villas on the lush gated grounds, along with the owners' home, eleven friendly dogs (usually in the back yard), and a resident peacock. We stayed in both the one-bedroom apartment with its own kitchen, and the private pool deluxe suite. Both were well appointed and comfortable; beds are restfully firm with a variety of pillow types. The one-bedroom apartment kitchen is stocked, including all kitchen needs - even a little cooler for a day at the beach. Birds are plentiful - as birdwatchers, we saw at least a dozen new species on the grounds alone including the endemic Cozumel Emerald. Flowering trees attract warblers and bananaquits. Local parrots visit briefly twice a day. Both the main and private pools are unheated but comfortable for a dip, at 5 feet maximum depth. Location is good - far enough from the busy area to be quiet at night, but close to the water and some nice restaurants. We walked most places within 30 minutes, and for ice, hot tortillas, or anything you forgot to bring with you, the Chedraui supermarket is just three blocks away (use the Mexican ATMs there for a lower withdrawal fee). The local tourism economy runs mostly on cash, but Villas accepts credit no problem. They can arrange for taxi to pick up and even local rental cars or dune buggies to be delivered to the door. Cleaning staff do a phenomenal job. The Palapa and its plentiful hammocks are oh-so-comfortable! Like us, you won't want to leave.

Miinukset: We didn't have anything we disliked enough to spoil our stay. Construction on two of the villas did make daytime noise but not before 9 am. Here are a few useful tips for travelers however. Hot water can take a minute of running the tap - lesson learned: leave the shower temperature in the private pool deluxe suite on warm while running the tap if not sure which side is hot the first day. We left it running on cold and wrongly convinced ourselves there was no hot water. :) Birds in the morning can be loud, though we enjoyed them, and louvered windows don't fully block outdoor sounds. The one bedroom apartment's kitchen area is quite narrow but sufficient; the private pool deluxe suite has a shared kitchen. First-floor rooms should expect a few ants, but it's a tropical paradise at your doorstep after all. The private pool is semi-private; it is visible from part of the grounds (though not where people usually are). Safes are provided in every room but vary in size; the safe in the one-bedroom apartment with kitchen would not hold even a large tablet, for instance, but the deluxe suite's safe would hold a small laptop.

Plussat: Secluded secure, private location, close to shopping,and grocery. Less than a mile from ferry/main square. Perfect for someone wanting to avoid the beach resorts or for people who wants privacy. (Apartment) Very quaint, clean, basic rooms with large shower and purified water system. AC worked very well. Very friendly owners/staff. Private parking if needed. Lush grounds with bamboo and tropical plants. Peacocks were an added surprise. If renting the apartments, you should like dogs, as they will visit you often. The other rooms are secluded and the dogs do not have access. I enjoyed them. The dogs are also the security/alarm system and will bark at passers by. Overall great place if looking for clean secure friendly atmosphere in a secluded location, close to shopping and ferry service. Taxi to shopping area only 40 pesos or 15 minute walk.

Miinukset: Nothing, it was perfect for what I wanted and other positive reviews were accurate. No surprise let downs. Perfect for people who want an affordable, clean secure room in a lovely tropical setting.

Plussat: All good. Early morning coffee. Clean and well supplied kitchen. Clean little pool was charming. Host extremely helpful. Lovely outdoor decor. Three + sitting areas. Daily maid service. Very nice linens. Umbrella and safe supplied. Nice host family. Hummingbird visited the gardens.

Plussat: best location to be fast in town but to still have a local experience with reasonable restaurants around! The hosts were super nice and rented good scooters to the best price. We would come back anytime! Tje room was super nice and a supermarket right around the corner!

Plussat: The property is quite small, but our room was comfortable and nice. It faced out on to the side road but surprisingly wasn’t noisy at all. Room has a little fridge for water etc which was a nice feature

Miinukset: The property is a good walk from the main Centre of Cozumel - especially with bags coming from the ferry - a little too far for our liking but still doable. The pool in the property is extremely small

Plussat: Everything!

Plussat: Great staff, good location about 10 minutes from main tourist area of hustle and bustle. Easy to find and clean

Miinukset: Nothing

Plussat: Great location: away from the tourist central area, but still at walking distance from the pier. Friendly owner and good workers. They place was kept very clean and the rain water was cleaned up almost immediately after the weather cleared up. The owners accommodated my late arrival and early departure. My room had hooks so I could hang my hammock, the air conditioning worked well.

Miinukset: The one person bedroom where I stayed didn't have great lighting. There was a bulb and a small lamp, but it didn't illuminate the room as much as I would have liked.

Plussat: The owner is fantastic, very friendly and helpfull. We really like the share kitchen with free coffee and water. The room was nice and also had a little kitchen.

Plussat: The host was very nice and friendly. He gave us many tips where to go and where you get good food for small money. The hotel is quit nice, they do all their best. The pool and the outdoor area is very cute. You can also rent scooters and bikes there. In the morning coffee and tea is free, you can also get some water there.

Miinukset: Unfortunately the hotel is next to a bigger street. So in the night it can be very loud. Also the mattress was saggy. We stay there just for two nights, so it was okay for us.

Plussat: I loved that the room had a hammock in it. It was great for midday naps. The location is great because it’s not in the touristy area but close to it. There are so many amazing non-touristy restaurants nearby. The host was super welcoming and helpful. He provided a lot of suggestions on where to go and what to do. There’s a kitchen that you can use when the staff aren’t using it. Also, I love that this place actually is concerned with sustainability and makes an effort to limit their footprint.

Miinukset: Nothing. It was great.

Plussat: Snorkling at hotel is amazing; lots of varieties, colors and quantities. I recommend starting to the North of La Cevicheria and moving South with current toward the pier. Multiple really good spots. Breakfast was great with the best handmade corn tortillas with your choice of fixings. The wait staff: Coffecorner, Zaira,Alejandra,Lucu,İsabel,Savador,manuel,Hector,Arturo. just mention a few, were ALL top notch!

Plussat: Area to relax by the ocean was nice, large mattresses and Cabanas were available and you could usually get one early or late in the day. Snorkeling from the resort was was not great, but 1-2miles up the street it was better at Corona. Dive shop onsite was good. No beach, so don’t stay here if you want to walk on long beaches, that really does not exist in Cozumel. Go to Playa or Riviera Maya for that. You will need a taxi or to rent a car if you want to go anywhere, the resort is about 5miles from town. Did not see bicycles to rent. Did not see kayaks to rent. You can rent snorkeling gear from Dive shop onsite. Pool is small, resort is an older style hotel that has been remodeled. The restaurants were not good.

Miinukset: Food was not very good, would not recommend all inclusive. The swimming pool rooms were not really an upgrade, so I would not recommend opting for one of those.

Plussat: Manny the bartender was awesome. So was everyone else at the resort

Plussat: The staff was super friendly and professional. Enjoyable atmosphere, great location for diving. The dive boat picked us up every morning at the Fiesta Americana pier and dropped us off in the afternoon. Convenient showers by pier/beach area for scuba gear rinsing. Thanks for a great vacation, all our needs were met.

Miinukset: Vina Del Mar beach restaurant was closed for renovations.

Plussat: The location is great for this hotel, it is the second year in a row that I stay there and the staff is always great, the rooms are always clean. So overall extremely accommodating.

Miinukset: The food in the dinner restaurants and the lunch buffet can be improved in my opinion, there are some dishes that are great but I would say that at least for lunch and dinner they could do better. Breakfast is great

Plussat: Excellent resort, not too big, great see view, food in the cozy a la carte restaurants was very good, staff was very friendly and helpfull, nice facilities.

Miinukset: After 9.30pm only one bar open, so a little bit quiet in the late evening.

Plussat: The Fiesta Americana is the bear resort for its price. The staff are wonderful. The food is great and it is clean and beautiful!

Plussat: I loved how small it was. Very easy to get around and was never overly busy at any area. Clean rooms and spaces. The beach area is lovely and the service down there was great! I LOVED the shrimp tacos....I’d go back just for those! Good food all around.

Miinukset: We were a little irritated that we weren’t allowed to sit outside at the restaurants unless we ordered from the special menu that cost extra. I also didn’t like that there was no coffee place. They have a machine that makes a few different kinds of hot coffee but that’s it. I’m spoiled and I like my iced coffee in the morning on vaca!

Plussat: the friendly staff

Miinukset: no beach

Plussat: Hotel is small, everything is close by.

Miinukset: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Plussat: Wonderful attentive staff at the hotel. The food options were outstanding as well. They went out of their way to cater to all of our food needs as well as special requests. I couldn't have asked for more.

Miinukset: The hotel needs some upgrading in terms of air conditioning, sliding doors working, some of the shower doors were rusty and hard too close too.

Plussat: LOVED this resort! The food was AMAZING! The staff was top notch! We will be returning!!!

Plussat: Hostel was clean, housekeeping done everyday. Fully equipped kitchen. Nice garden and common areas. Comprehensive information about Mexico travelling available for viewing, very helpful.

Miinukset: Location was quite far from the ferry pier.

Plussat: Absolutely loved staying at Amigos hostel. It’s pretty small so everyone who is staying there hangs out together by the pool and (hopefully) you’ll have an instant group of friends to explore the island with. Kathy was an absolute gem; incredibly knowledgeable about the island and everything there is to do there. She can advise on pretty much any queries you have, even for things outside of Cozumel.

Miinukset: It would be nice if drinking water was more freely accessible, so that bottles could be refilled whenever.

Plussat: Very nice, small hostel with plenty of space to hang out and relax. The rooms are spacious and clean. The owner, Kathy, is very caring and makes sure it is quiet at night time. I’ve never slept so well in a hostel before.

Miinukset: No complaints.

Plussat: Lovely garden with pool and hammocks, lots of space to chill out. Kitchen was well equipped. Rooms were a good temperature with fans by day and air con in the night

Miinukset: The water pressure in the shower was terrible and the location is quite far from the ferry/main square but is close to supermarkets and cheap food

Plussat: The kitchen

Miinukset: The way the administrator treated us

Plussat: Kathy was is an extraordinary host. She will help you with anything and has folders of information at your disposal. The whole place is made with lots of love and very clean. The garden is spectacular! The kitchen has everything you need. The pool is great to cool off during or to just relax in after a long day in the sun! There is snorkeling equipment for rent! Many seating areas, which are inviting for interesting conversations but also hours of reading books! Greatest place for single travellers! Will definitely go back one day!

Miinukset: Absolutely nothing!

Plussat: Good Kitchen and equipment Chill out areas nice Garden with a lot a animals Big Pool AC The guy at the reception (Horacio) was very nice and gave us a lot of tips. Thanks!

Miinukset: Pool was a bit dirty on the ground The shower in the dorm was stinky and not much water came out. But I used a better one outside. Ac was only until 8am from 22pm It wasn’t allowed to eat ONE avocado because it would be bigger in one month. The 2 Bikes to borrow were basically broken A lot of mosquitoes (but they try to fight them)

Plussat: Kathy was very helpful, always around so could ask her things if needed. Rooms were v nice, never felt too hot, AC comes on in the night, beds were comfortable Short walk to town so in a quiet residential area Pool was nice with sun loungers Showers were hot and strong

Miinukset: Nothing!

Plussat: The location is excellent. And they have turtles!!!

Plussat: Easy walking distance to several bars and cafes.

Miinukset: The kitchen was being remodeled so nothing was available.

Plussat: The Courtyard is beautiful and the turtles are cute. Location is excellent

Miinukset: Breakfast could be more healthy

Plussat: Central location which was great for us. The rooms are big and comfortable. They provide small water bottles every day.

Miinukset: There were ants in the bathroom.... there was one staff member that wasn’t so kind- we asked for an extra towel and he wasn’t thrilled to give it to us (I don’t understand why is that a problem or why should it bother him...). On the other hand, the staff member that checked us in was super nice and kind

Plussat: Helpful staff.

Miinukset: Very bad breakfast. Dry scramble eegs and pancakes.

Plussat: the location is excellent, the room was very clean, the reception treatment, price is good, and almost everything

Miinukset: there was a tiny problem with the water in shower, sometimes like disappear.

Plussat: The location, price and turtles make this place super amazing!

Plussat: Excellent hotel Best location in cozumel

Plussat: Great location and very nice rooms

Plussat: This is our favorite place on Cozumel! The staff is wonderful, the rooms are comfortable and spotless and the grounds are beautiful!

Plussat: Love the location, as it was close to the ferry station and the local markets and restaurants. The staff were amazingly kind to quickly check us in, provided everything we needed and even got us coffee and bread for the courtesy - even at 5 am (as we had to ride the earliest ferry back to Playa del Carmen). Bathroom was wide and clean, beds were comfortable, ac and refrigerator worked fine. Would definitely recommend friends and families to stay.

Plussat: The location, the suite, the garden

Miinukset: No breakfast

Plussat: That ....... I finally got to stay there ! I Would pass this Hotel , loved the Mexican design. Years we have been coming Cozumel. The price was good and the staff & cleaning crew was the best . The inside matched the outside .... loved it.

Miinukset: No water view , but a beautiful garden to make up for it .... I can not think of any thing else I didn’t like. I will stay there again !

Plussat: Nice little Garden and Friendly staff. Well located.

Miinukset: This place has a huge issue with the humidity within the rooms. It stinks and all our clothes were wet after our stay! I really can't recommend this place at all!

Plussat: great location, near all the bars and clubs but very quiet on the side street. powerful hot showers. plenty of bedding and towels. tv worked in English. big kitchen

Miinukset: no sheltered area for smoking, nor no ashtrays/bins outside

Plussat: 20 rooms all facing the ocean. Dive Op and great restaurants on site. Excellent staff. Close enough to town to walk, but not so close that it's noisy.

Miinukset: Room fixtures such as TV need updating. WiFi is extremely spotty possibly due to solid concrete structure.

Plussat: Dive shop, staff, restaurant all very accommodating.

Miinukset: Sparse room decor

Plussat: Everything was amazing

Plussat: Spectacular ocean front views. Great location, close to down town. Beautiful design. I went in the low season and so the price was great -- $142 a night. Awesome price for this hotel!!! You will be hard pressed to find another hotel with such views at this price. They provide bicycles to ride for free. Great staff.

Miinukset: VERY crappy wi-fi signal. No wi-fi signal in the rooms. Very small food portions and limited selection of food. No refrigerator in room.

Plussat: The outdoor facilities are amazing. Infinity pools, jaccuzi and a reef. Excellent!!

Miinukset: Breakfast: Very limited options because you have 3 choices off the menu only and if you don’t like any of them you need to buy the other options on the menu. Bathroom: very small and rather disgusting curtain. I did not like being in the bathroom at all. The water under the shower is so dispersed. Hard to shower under it. Noise: On our last night there seemed to be construction outside at midnight. This went on for hours and we could not sleep.

Plussat: The pool area is absolutely amazing. Worth the money

Miinukset: The rooms are very old. And Oslo the towels must be changed. They are not white anymore

Plussat: Everything you need in one spot. Good food, excellent view, good snorkeling,, never too crowded at beach and pool area. Really nice and helpful staff.

Miinukset: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.

Plussat: The view of the sea was magnificent. It has a small cove

Miinukset: I would like to have some AC Outlets nearby the beds

Plussat: Fabulous! Mellow cool groovy. Love the relaxing vibe. Fabulous service! My waiter Jesus was absolutely delightful

Plussat: The pool and the view

Miinukset: Not clean, small and old rooms

Plussat: Ystävällinen henkilökunta, viihtyisät huoneet, hyvä sänky, allas-alue ja rannasta pääsi hyvin uimatikkaita pitkin uimaan. Ihanan turkoosi merivesi ja snorklaus mahdollisuus.

Miinukset: Hotellissa oli kiva pieni ravintola jossa söimme aina aamiaista mikä kuului hintaan ja muutaman kerran myös ruokailimme. Ruoka oli valitettavasti aina vaan kylmää ja kesti tosi kauan. Ilmoitimme asiasta kyllä respaan että ruoka on hyvää mutta olisi kiva saada se kuumana. Sijainti on hieman kaukana keskustasta, mutta taksilla pääsi hyvin. Hotellilla oli myös 5 pyörää, mutta niitä kannattaisi ehkä vähän uusia. Hotellin skootteri ja autovuokraus kallis, kannattaa ottaa keskustasta. Viereinen rakennustyömaa hieman häiritsi, pitäisi olla valmis tänä vuonna, mutta oli kyllä aika kesken vielä. Hieno siitä kyllä tulee kun valmistuu, näimme kuvia.

Plussat: Just got back from a week at this hotel. Location was awesome! You can walk to town in 1/2 hour or take a 60 peso taxi. Beautiful setting right on water. Snorkeling right off the property. Staff were very kind and helpful. there were plenty of areas for relaxing. Food was good and reasonably priced.

Plussat: I liked the staff and the easy access to snorkeling. The food was really very good. The view was excellent. It’s worth it to get the ocean view from second story up.

Miinukset: In October the salon was closed all of the time. The kayak rental is $20 USD for 30 minutes.

Plussat: The snorkeling was beautiful. It was very easy to get in and out of the water. Breakfast view was a great way to start the day.

Miinukset: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.

Plussat: Small, quaint, availability of scuba

Plussat: good snorkeling right at hotel beach. good restaurant at the hotel

Plussat: Great staff. Very friendly

Miinukset: Rooms were just cleaned so-so

Plussat: Great location, nice little ‘private’ beach. Nice and helpful staff.

Plussat: The staff was very friendly and the service was excellent. The food in the restaurant was very good. This is a lovely relaxing place to stay and it appears to be very well run. We can hardly wait to go back!

Plussat: I loved the staff and the beach.

Miinukset: I hated that the wifi never worked. Dont stay if you expect to have quality consistent wifi. All over the island there is good wifi but not in this hotel. Hardly ever worked

Plussat: ?

Miinukset: First toom was very smelly. Breakfest was tiny nothing vegeterian

Miinukset: The staff didn’t want to help. Bad smell in the rooms. Very old facilities.

Plussat: People were lovely, Jaime made me feel more like family than someone at the hotel for a business trip. Great vibe, location, clean, comfortable and a great price.

Miinukset: Would have liked a gym..

Plussat: Well located, large, clean rooms.

Miinukset: Very loud. Noise from inside the hotel can be heard in the rooms: someone snoring in the next room, the crockery clacking on the trolleys at breakfast time, doors banging etc.

Plussat: Nice hotel to the location and price

Miinukset: The hotel isn't the best but it is just nice considering the price and location

Plussat: Comfortable, nice hotel, great service

Miinukset: Breakfast, need more vegan options

Plussat: Comfortable hotel conveniently located in downtown. Room was nice and always made up perfectly every morning. The breakfast buffet was awesome too! Definitely will stay there again!

Miinukset: Can't think of anything I disliked.

Plussat: location

Plussat: The room is big and have a balcony. There were hot water.

Miinukset: The price is too high for what you get

Plussat: Would have been excellent but WiFi not working.

Plussat: breakfast is great

Miinukset: Very unpleasant staff especially in the reception. Not nice people. The hotel was old and not very clean. Not suitable for couples/family’s - bad standers.

Plussat: Sitting on the veranda in early morning watching the cruise ships coming in as I enjoy a continental breakfast.

Miinukset: Where was some street noise but, almost went away by 9 pm. No chair or comfortable place to sit in the room.

Plussat: We spent a week here and were very happy. It is pretty basic, but the important things are covered. Great location on the main drag, about a quarter mile from ferry and the Mega grocery store, an easy walk with rolling bags. The large room was clean, bed comfy, and bathroom with good size shower. The WiFi worked fine and there was a small fridge in the room. Morning coffee and sweet rolls delivered to the room each morning was a very nice surprise. There are some great beach resorts a short taxi ride away, Buccanos was by far the best and cheapest. Plenty of good mom and pop restaurants just a few blocks back from main drag

Plussat: Nothing all was very good

Miinukset: Everything

Plussat: Fantastic location facing on to the waterfront and only a few minutes walk from the ferry terminal so no need to worry about a taxi. The ocean view rooms have a fantastic view and although there is a constant flow of traffic just outside, it didn't bother us. Staff were super friendly and helpful and it was nice to be able to fill our water bottles at the lobby whenever needed. Coffee , juice and bread/pastries served in your room in the morning at your own time of choosing was a nice touch. The pool is small but it's nice for a cooling dip. Walking distance to loads of restaurant's and bars, the best of which is the small bar with pool just across the alleyway owned by Jesus. Highly recommended!!

Plussat: Everything was wonderful.

Plussat: Staff was very helpful and caring, great room and treatment. Best value for money!

Plussat: The place is very clean. It is painted like new

Miinukset: There is no elevator, no parking lot and need some paint on the outside

Plussat: Showers were very hot and had good pressure. Aircondioner worked well.

Miinukset: Bed was very hard. Woke up feeling sore and stiff.

Plussat: Kind staff, big rooms, two swiming pools. The air conditioner and wifi are great. My room had an ocean view and it was beautiful

Miinukset: The hotel is in bad shape. The walls are crumbling and the bathroom looks terrible

Plussat: top notch

Plussat: Great staff and very clean room. Downtown convenient location. I stay here every time I dive!

Plussat: Hotel is ocean front, in a prime location, only a few steps from the cruise port. Room was spacious and clean. Staffs were very helpful and courteous. Best value in town.

Miinukset: None

Plussat: Large, beautiful room with spectacular sea views. tasty food. Clean pool and intimate little beach.

Miinukset: We were on a honeymoon and they asked us for certificates that we were married. It's rude !! Don't want to upgrade, that's fine, but you shouldn't ask for ridiculous things (even if I had a certificate on me they couldn't read it because it's in Hebrew)

Plussat: Really nice location ,rooms are super nice with wonderful view and decoration, swimming pools and beach are amazing. Service was top

Miinukset: The food served could have been slightly better as the meat and tuna were slightly overcooked.

Plussat: Incredible hotel facilities e.g. pool, beach, bedrooms, gym etc. Free snorkels for an hour a day was great.

Miinukset: Very expensive once you are there. The hotel is out of the way and there are very few local restaurants so you will need to either pay around 100 paso to go to town or eat at the hotel. The hotel food isn’t fantastic either. Not the best service from staff, had quite a few occasions where staff were unhelpful or did not give good customer service. Hidden costs when you arrive as booking.com do not list all their fees!

Plussat: Everything

Plussat: Great design, location, facilities and exclusivity feel about it.

Miinukset: A little further out of town but not far for a quick cab ride.

Plussat: The property is amazing, the beach in front is perfect. The food was great, staff was always kind, friendly, helpful.

Miinukset: A screen door on one of the patio doors would have been nice, so we could turn off the AC and open the doors and let the ocean breeze in without letting in bugs. That's a pretty minor thing. Oh, and keep in mind, many of the hotels in Cozumel do not have heat, it's just not needed, so don't waste time trying to get the heat to turn on.

Plussat: Nice staff, beautiful view, welcoming, helpful, quiet

Miinukset: The room I booked was not available so I was upgraded, yet, I really wanted the room I booked because it had a hot tub and the one I was upgraded to didn’t have a hot tub.

Plussat: The staff was amazing, the hotel was clean, everyone was helpful and happy and friendly. It made me feel at home. The rooms were beautiful and comfortable. They went above and beyond at this Westin to make this trip a memorable and enjoyable experience. I can’t recommend it enough.

Plussat: Staff was very nice, spa facilities are good. Deluxe rooms with large balcony and jacuzzi tub was awesome. All rooms are ocean front. Rooms are large, with large bathrooms. Woodwork in rooms is amazing! The pool next to the beach is huge. The pool and bar on top of the building should stay open late for adults only time. This was a great property. Last stay on Cozumel was at the Intercontinental, this property was equally as nice for a third the price. We will stay here again!

Miinukset: Two restaurants but only one open at a time. Food and drink prices were double what would be expected.

Plussat: Good location, great service

Miinukset: The restaurant is too expensive.

Plussat: This hotel is centrally located. Very clean, and the pool area really comfortable. Staff was friendly.