Cozumel hotellia

Plussat: Everything, see the above!! Will miss the staff, so very kind and helpful!!

Miinukset: Excellent location staff went above and beyond to help with my families every need my children were able to safely play on the beach and snorkel. Will definitely be back!! Hated to leave!! Cant think of anything that needs to be better.

Plussat: Best location for snorkeling. Beautiful view of the ocean from our deck. Great restaurant across the street. Great food and wonderful service. Hotel Staff was wonderful in helping with what ever we needed.

Miinukset: Ate at one restaurant downtown that was highly recommended had really bad service.

Plussat: The room was spectacular. Staff was very attentive to our needs and always courteous. Walking across the street to the Money Bar was perfect

Plussat: Staff was excellent! So helpful! They can arrange anything! Good snorkeling possibilities. Little bit far from city of Cozumel, but it was not a problem. Taxies easily available.

Plussat: Quality of location, cleanliness and above all friendliness ans willingness to help of the staff!

Miinukset: Receptionist (Bernando) tried to take advantage on me to give me cheaper room then I was originally charged.

Plussat: The staff was extremely professional. Best staff ever. Beautiful location

Miinukset: Had to pay for every little thing, a tad expensive, but I guess expected being it is not all inclusive

Plussat: Incredible location, delicious food, breathtaking views, large and very Comfortable room, amazing service

Miinukset: Northing

Plussat: Very quiet and relaxing with a great staff. Great property and facilities!

Plussat: Loved the hotel and facilities with a private beach. Snorkeling is possible just from the beach. Also the breakfast was fantastic.

Miinukset: The AC was quiet loud and rooms are not soundproof to the floor.

Plussat: I liked the architecture of the property and the beach was nice, the grounds were well maintained, it was fun playing chess. Great dinner at their Mediterranean restaurant.

Miinukset: The front desk agent I checked in with, wasn't accommodating of my request for a late check out even though their property wasn't even half full the day of my check out. That is not hospitality - I come from the industry and wasn't impressed.

Plussat: We had really good time in el Presidente. It is a wonderful place, modern, clean and relaxing. They had everything we need and the staff was very helpful and friendly. My wife took scuba classes and the school they are using is great. We will come again.

Miinukset: The room we originally booked was somewhat average. We asked for an upgrade to a different room and they made it happen, however we had to pay for it. The Wow would be if they were able accommodate our needs without charging us extra.

Plussat: Great

Miinukset: Nothing

Plussat: The staff and the room are excellent, i have stayed in many hotels around the world and i have to say that this is one of the nicest one, they have 4 restaurants - great amenities and the staff is amazing. I will visit them again for sure.

Miinukset: The only negative is that they dont put pictures on the hotel booking sites as it really looks, its even better. Management needs to upload more pictures of this place, its really really nice!

Plussat: Facility is wonderful Staff is great Ileana Rodriguez is the best Great value Food is terrific Will be coming back

Plussat: Very pretty, comfortable room! Extremely clean!! The staff take great care of the rooms and the grounds. There is an amazing, plant filled and peaceful patio in the center of the courtyard.

Miinukset: My only very mild complaint is that we were looking for a room with a kitchen, and the website did not mention that some of the villas have their own kitchen and some of the rooms do not but instead have a shared kitchen among four units. We ended up sharing the kitchen room, but it turned out to be ok.

Plussat: Location, cleanliness, boutique hotel style feel.

Miinukset: * no one in office * private pool not so private

Plussat: The whole property was beautiful, it was like we were in the country. Trees and plants all around us. Plenty of outdoor spots to sit covered with natural roof, lovely wooden structures with hammocks, comfortable chairs and lounges. The owner has several little dogs who are very cuddly and friendly. Lots of birds to listen and watch. The owner Anna, and her nephew, Francisco go above and beyond to make sure your stay is comfortable. Thank you to all for the wonderful stay, we definatly will be back.

Miinukset: Nothing.

Plussat: Super garden. Not so far from the ferry. Near to the supermarket.

Plussat: Lovely surroundings, friendly staff and dogs

Plussat: We loved the communications with Ana and then with Francisco. So helpful. The facilities were great — clean and comfortable. The communal kitchen had everything we needed. The lovely courtyard, pool and chill-out areas were splendid. Villas el Encanto is fairly near many restaurants and the big grocery store — great to be able to just walk to things. We were there for a little bit of Carnival, which was colorful and lively. We loved that they had a water purifier in the kitchen so we could refill our drinking water as needed. That goes a long way in keeping plastic bottles out of the garbage.

Miinukset: There was nothing we didn’t like about the property. They have done a fabulous job in meeting the needs of travelers. My only suggestion (not a criticism) would be to let the housekeepers know we can use our towels more than one day. Might save on laundry and water use, but again, they were totally fantastic about everything we asked about or needed. I just wasn’t sure how to communicate that to the lovely housekeeper.

Plussat: Cozy little oasis far enough from big resorts. Really enjoyd ! If i would return to cozumel i would stay again in this place. No restaurant but there is a kitchen where you can do your own food. I recommend !

Plussat: Villas El Encanto's staff are extremely kind, starting with the handmade welcome gift. You feel like family. Rooms are in one of six private or 2-3 suite villas on the lush gated grounds, along with the owners' home, eleven friendly dogs (usually in the back yard), and a resident peacock. We stayed in both the one-bedroom apartment with its own kitchen, and the private pool deluxe suite. Both were well appointed and comfortable; beds are restfully firm with a variety of pillow types. The one-bedroom apartment kitchen is stocked, including all kitchen needs - even a little cooler for a day at the beach. Birds are plentiful - as birdwatchers, we saw at least a dozen new species on the grounds alone including the endemic Cozumel Emerald. Flowering trees attract warblers and bananaquits. Local parrots visit briefly twice a day. Both the main and private pools are unheated but comfortable for a dip, at 5 feet maximum depth. Location is good - far enough from the busy area to be quiet at night, but close to the water and some nice restaurants. We walked most places within 30 minutes, and for ice, hot tortillas, or anything you forgot to bring with you, the Chedraui supermarket is just three blocks away (use the Mexican ATMs there for a lower withdrawal fee). The local tourism economy runs mostly on cash, but Villas accepts credit no problem. They can arrange for taxi to pick up and even local rental cars or dune buggies to be delivered to the door. Cleaning staff do a phenomenal job. The Palapa and its plentiful hammocks are oh-so-comfortable! Like us, you won't want to leave.

Miinukset: We didn't have anything we disliked enough to spoil our stay. Construction on two of the villas did make daytime noise but not before 9 am. Here are a few useful tips for travelers however. Hot water can take a minute of running the tap - lesson learned: leave the shower temperature in the private pool deluxe suite on warm while running the tap if not sure which side is hot the first day. We left it running on cold and wrongly convinced ourselves there was no hot water. :) Birds in the morning can be loud, though we enjoyed them, and louvered windows don't fully block outdoor sounds. The one bedroom apartment's kitchen area is quite narrow but sufficient; the private pool deluxe suite has a shared kitchen. First-floor rooms should expect a few ants, but it's a tropical paradise at your doorstep after all. The private pool is semi-private; it is visible from part of the grounds (though not where people usually are). Safes are provided in every room but vary in size; the safe in the one-bedroom apartment with kitchen would not hold even a large tablet, for instance, but the deluxe suite's safe would hold a small laptop.

Plussat: Really enjoyed a couple of nights in this peaceful, quiet and comfortable place. The staff couldn't have been more helpful and welcoming. We loved the dogs and our guard- peacock as well! Hope to be back to enjoy another stay on this lovely island soon.

Miinukset: Nothing much to fault it!

Plussat: Secluded secure, private location, close to shopping,and grocery. Less than a mile from ferry/main square. Perfect for someone wanting to avoid the beach resorts or for people who wants privacy. (Apartment) Very quaint, clean, basic rooms with large shower and purified water system. AC worked very well. Very friendly owners/staff. Private parking if needed. Lush grounds with bamboo and tropical plants. Peacocks were an added surprise. If renting the apartments, you should like dogs, as they will visit you often. The other rooms are secluded and the dogs do not have access. I enjoyed them. The dogs are also the security/alarm system and will bark at passers by. Overall great place if looking for clean secure friendly atmosphere in a secluded location, close to shopping and ferry service. Taxi to shopping area only 40 pesos or 15 minute walk.

Miinukset: Nothing, it was perfect for what I wanted and other positive reviews were accurate. No surprise let downs. Perfect for people who want an affordable, clean secure room in a lovely tropical setting.

Plussat: Snorkling at hotel is amazing; lots of varieties, colors and quantities. I recommend starting to the North of La Cevicheria and moving South with current toward the pier. Multiple really good spots. Breakfast was great with the best handmade corn tortillas with your choice of fixings. The wait staff: Coffecorner, Zaira,Alejandra,Lucu,İsabel,Savador,manuel,Hector,Arturo. just mention a few, were ALL top notch!

Plussat: Area to relax by the ocean was nice, large mattresses and Cabanas were available and you could usually get one early or late in the day. Snorkeling from the resort was was not great, but 1-2miles up the street it was better at Corona. Dive shop onsite was good. No beach, so don’t stay here if you want to walk on long beaches, that really does not exist in Cozumel. Go to Playa or Riviera Maya for that. You will need a taxi or to rent a car if you want to go anywhere, the resort is about 5miles from town. Did not see bicycles to rent. Did not see kayaks to rent. You can rent snorkeling gear from Dive shop onsite. Pool is small, resort is an older style hotel that has been remodeled. The restaurants were not good.

Miinukset: Food was not very good, would not recommend all inclusive. The swimming pool rooms were not really an upgrade, so I would not recommend opting for one of those.

Plussat: Manny the bartender was awesome. So was everyone else at the resort

Plussat: The staff was super friendly and professional. Enjoyable atmosphere, great location for diving. The dive boat picked us up every morning at the Fiesta Americana pier and dropped us off in the afternoon. Convenient showers by pier/beach area for scuba gear rinsing. Thanks for a great vacation, all our needs were met.

Miinukset: Vina Del Mar beach restaurant was closed for renovations.

Plussat: The location is great for this hotel, it is the second year in a row that I stay there and the staff is always great, the rooms are always clean. So overall extremely accommodating.

Miinukset: The food in the dinner restaurants and the lunch buffet can be improved in my opinion, there are some dishes that are great but I would say that at least for lunch and dinner they could do better. Breakfast is great

Plussat: Excellent resort, not too big, great see view, food in the cozy a la carte restaurants was very good, staff was very friendly and helpfull, nice facilities.

Miinukset: After 9.30pm only one bar open, so a little bit quiet in the late evening.

Plussat: The Fiesta Americana is the bear resort for its price. The staff are wonderful. The food is great and it is clean and beautiful!

Plussat: the friendly staff

Miinukset: no beach

Plussat: Hotel is small, everything is close by.

Miinukset: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Plussat: Wonderful attentive staff at the hotel. The food options were outstanding as well. They went out of their way to cater to all of our food needs as well as special requests. I couldn't have asked for more.

Miinukset: The hotel needs some upgrading in terms of air conditioning, sliding doors working, some of the shower doors were rusty and hard too close too.

Plussat: LOVED this resort! The food was AMAZING! The staff was top notch! We will be returning!!!

Plussat: There was dexent snorkeling off the beach.

Miinukset: The room was so moldy I could barely sleep. We asked to change rooms, but the new one was just as bad.

Plussat: Ambiance and court yard setting. An oasis. Great location. Friendly helpful staff, spotless clean and very comfortable accomodation. A lovely touch is rolls a d coffee brought to the room in the morning.

Plussat: Perfect location, very friendly staff , perfect nice garden, big and nice rooms with with good air conditioner.

Plussat: We loved this beautiful little hotel . The location was perfect, a short walk to the ferry, shops and restaurants. It was very quiet and the courtyard is lovely. We really liked having the option of using the kitchen in our suite too, especially nice for breakfast. The staff were very friendly and their English was very good which we found helpful. This was our first stay at this hotel and we would definitely stay here again. We like the charm of the Cozumel we remember from past years and this hotel fit perfectly for us.

Miinukset: The air conditioner was a little noisy in our room. We mentioned this to the manager and perhaps it is something they can fix for the future

Plussat: Great location,away from cruise ship commotion, but within walking distance of restaurants, ferry terminal

Plussat: Very friendly, helpful and accomodating staf, they brought us coffee each morning and spoke English. Also they gave great restaurant advice Large room Nice outside space Good location Free purified water

Miinukset: Room smelled a bit stale Bed was rather small and the mattress a bit old In general the hotel has a bit outdated facilities You cannot borrow beach towels

Plussat: The property itself and the staff

Plussat: great location, near all the bars and clubs but very quiet on the side street. powerful hot showers. plenty of bedding and towels. tv worked in English. big kitchen

Miinukset: no sheltered area for smoking, nor no ashtrays/bins outside

Plussat: SWIMMINGPOOL IS FANTASTIC!!!

Miinukset: little bit far from the town center but still able to get tacos, drinks and toiletries nearby

Plussat: Spacious garden Confortable bed Crispy clean Safe location and lockers Pool Friendly owner, give lots of useful information Near ATM, pharmacy, Oxxo, fast local food Hot water shower

Miinukset: Location, too far from center... like 17 min walking. No breakfast

Plussat: Nice prpoerty

Miinukset: I chose this hostel because I saw the photo of a pool table. Table was lopsided beyond the beyond and the longest unbroken cues were a yard long.o

Plussat: Kathy the owner was great, very keen to offer advice and look out for her guests, sending pre arrival information out with tips on how to get there and things to watch out for and avoid. AC at night is really helpful for sleeping, as it was warm and humid. Hostel is small, so it's easy to meet others.

Plussat: People

Miinukset: Quite far from the ferry terminal.

Plussat: Really helpful host, kathy gives you all the information about the island, nice garden with pool, clean, lockers, kitchen, nice vibe, outside the really touristy area and still everything you need in walking distance

Plussat: Kathy and her staff are more than welcoming and the property with garden and pool is really spacious. It’s just fun to hang out in the place, you can easily spend several days here! The hostel is rather small, so it’s easy to get in touch with others. Stores and restaurants are still close by, but you can escape the crowds downtown. All great!

Miinukset: Internet’s a bit slow.

Plussat: I do recommend to come to los amigos. The owner, Katy is great, the place is beautiful, everything you need is there. During my stay, the people there were really great too, it was like a small family, easy to talk with everyone, about everything... The disposition of the hostel helps a lot with that! Before arriving and once there, Katy gave me plenty of interesting information about the island and what was possible to do, prices, etc. She is really invested in her business.

Miinukset: I have nothing to complain, everything went perfectly.

Plussat: That was a good place to stay Just fine

Miinukset: No comments

Plussat: Great location if the plaza, shopping, restaurants and local action is what you want. We did!!! The Hotel and adorable and the staff is amazing

Miinukset: Nothing. Everything was wonderful!!

Plussat: The breakfast and the eating area were excellent. Because among the four of us we had many different eating needs, it did not suit all of our diets, but the staff did their best to accommodate us :) We loved that we had access to a kitchen. We loved the turtles in the courtyard, as well as the courtyard itself. The front desk staff were helpful and pleasant.

Miinukset: We would have liked to have had a pool or been on the beach, but that was our own choice and not the fault of the hotel staff or owners! The windows onto the walkway would make it less ideal for a romantic vacation, but the a/c worked well, and there were lots of shared spaces to spend time in outside of the rooms.

Plussat: The staff were friendly, especially Armando. He always smiled and said hi and gave amazing recommendations for places to see around, restaurant, coffee shops and to get around Cozumel. The hotel is at a great location and love has an amazing artistic decors. Love the turtles. :)

Miinukset: Sometimes the wifi was unstable but it worked for the most part. The hot water shower was a bit slow as the water took some time to get hot - sometimes almost 2-3 mins.

Plussat: The breakfast was great!! The location is dreamy, best so far and I stayed in 3 different places in Playa. The rooms were okay.

Miinukset: AC was dripping, didn't like that the lock on the door was easy to break into.

Plussat: There's a lot to like about this place. Great location, well-kept, spacious rooms, a banister to hang your clothes/dive gear to dry, quiet. And Armando at the reception was great. Very friendly and extremely helpful. Thanks Armando!

Miinukset: Breakfast got a bit boring after a few days. Would have given the place a 10 if the other receptionists (apart from Armando) weren't so surly and more helpful. You have to buy breakfast vouchers. I had one left at my departure and couldn't return it (after staying there for 12 days) because it was bought 2 days earlier and would be on the accounts of a different day. What sort of customer service is that?

Plussat: We loved our stay here, we were given an early check in. The room was lovely, clean and the staff were wonderful. Access to kitchen and fridge were a great plus! We could not fault this place.

Plussat: The turtles are great. The location is central (but not really quiet). The hotel has flair.

Miinukset: There is a kitchen but it is somewhat run down.

Plussat: Excellent hotel Best location in cozumel

Plussat: Small, quaint, availability of scuba

Plussat: good snorkeling right at hotel beach. good restaurant at the hotel

Plussat: How helpful and friendly everyone was

Miinukset: Liked everything

Plussat: The breakfast is good and the view is great. The house reef is nice for snorkeling, right next to a place where you can see stingrays and sharks.

Miinukset: The hotel has large rooms, but the beds are too small. The location is pretty far from the village. The staff is a little bit slow.

Plussat: 20 rooms all facing the ocean. Dive Op and great restaurants on site. Excellent staff. Close enough to town to walk, but not so close that it's noisy.

Miinukset: Room fixtures such as TV need updating. WiFi is extremely spotty possibly due to solid concrete structure.

Plussat: Close to snorkeling

Miinukset: Staff, restaurant, noise

Plussat: Beautiful views from the rooms out to the sea, nice pool/garden area for relaxation, spacious rooms, space to wash & dry dive gear, good breakfast. Diving was made very easy with helpful guides and service.

Miinukset: Noise from the road (could hear it through the door to the room) and a bit old/worn looking rooms&facility overall.

Plussat: Great location, with awesome sunset views

Miinukset: Charges for orange juice (or any juice) in the morning. Only coffee or tea and s choice of eggs is included in free breakfast...not even some fruits extra are free.

Plussat: It had everything the bed and breakfast, and lunch and dinner if required. Beautiful seaviews, with swimming pool, we kept garden with easy access to the sea. And it has the best dive shop in Cozumel. Lovely staff always willing to help.

Miinukset: The road was noisy at night.. but take ear plugs. .

Plussat: Dive shop, staff, restaurant all very accommodating.

Miinukset: Sparse room decor

Plussat: The view

Miinukset: No beach, no easy access for non boat divers or snorkelers. Hardly anything on dinner menu or food selection was unavailable that was on the menu.

Plussat: Location, amenities, staff. Excellent!

Miinukset: Room. Shower, toilet, coffee table, coffee pot- all broke multiple times. Chairs very uncomfortable. No refrigerator.

Plussat: This is such a lovely hotel with an infinity pool and great swimming off the rocks to the raft. The staff are so friendly and the rooms are well equipped and have character. We mainly ate at the hotel and the food was consistently good. The hotel also faces West so the sunsets with a mojito on the terrace looking out to sea are pretty nice. We did a snorkelling trip through the hotel which leaves from the Intercontinental. The sea was pretty choppy but the reef is in reasonable shape and we saw turtles and eagle rays. El Cielo is currently closed.

Miinukset: Too many cruise ships on Cozumel. We were very glad to be hidden away at the hotel.

Plussat: Staff were friendly Room was really nice Great good pool areas with lots of opportunities to lounge (daybeds, sunloungers, hammocks, hanging chairs etc) in the sun and shade, in different areas (also an adult only area) with opportunity to swim in the sea as well

Miinukset: -The restaurant and its staff seemed to have little structure: portions of food would vary between tables (other people sometimes received twice the amount we had on our plates) and everyday they would forget to bring us at least 1 or more items of the breakfast which was the standard included breakfast. Other times of the day they would forget orders in total and it was unclear if they offer service at the pool the whole day or not... sometimes there were waiters around, sometimes not all... Again, little structure... -Some of the food is ok (the pizzetas were fine), other food is quite tasteless (spring risotto). -Renting a kayak is way overpriced (35 USD for 1 hour and if we asked to pay in pesos, they used an extremely high exchange rate of 19.5 pesos/USD, (while the actual rate was 18.5), which is weird, since we wanted to pay in the local currency...

Plussat: Everything you need in one spot. Good food, excellent view, good snorkeling,, never too crowded at beach and pool area. Really nice and helpful staff.

Miinukset: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.

Plussat: Ystävällinen henkilökunta, viihtyisät huoneet, hyvä sänky, allas-alue ja rannasta pääsi hyvin uimatikkaita pitkin uimaan. Ihanan turkoosi merivesi ja snorklaus mahdollisuus.

Miinukset: Hotellissa oli kiva pieni ravintola jossa söimme aina aamiaista mikä kuului hintaan ja muutaman kerran myös ruokailimme. Ruoka oli valitettavasti aina vaan kylmää ja kesti tosi kauan. Ilmoitimme asiasta kyllä respaan että ruoka on hyvää mutta olisi kiva saada se kuumana. Sijainti on hieman kaukana keskustasta, mutta taksilla pääsi hyvin. Hotellilla oli myös 5 pyörää, mutta niitä kannattaisi ehkä vähän uusia. Hotellin skootteri ja autovuokraus kallis, kannattaa ottaa keskustasta. Viereinen rakennustyömaa hieman häiritsi, pitäisi olla valmis tänä vuonna, mutta oli kyllä aika kesken vielä. Hieno siitä kyllä tulee kun valmistuu, näimme kuvia.

Plussat: The grounds were lovely, great little pool overlooking the ocean, and great snorkeling right from hotel

Miinukset: The ac didn’t work in our room had to move rooms. The bed was worn out and very uncomfortable!

Plussat: Jorge amazing service in second restaurant. Restaurant at hotel b unique amazing not, hotel b cozumel

Miinukset: I ate a few times at the restaurant, waiting 40 minutes to get a class of wine and food. Got my food before wine. Bad service from Menses. Also, went to get a little milk and the lady wasn't kind.

Plussat: The pool is spectacular, the view amazing, and the ocean is phenomenal. There is so much to see snorkeling right off the coast of the hotel. The adult area is also very beautiful!

Miinukset: The wi-fi is awful! Works slowly during the day, but at night its non-existent, even to open a email. The breakfast is ok, nothing spectacular, but takes a long time to arrive. One day we waited just under an hour for toast and eggs.

Plussat: We liked almost everything. You jut right at the sea, great spot for snorkelling so make sure you have your own gear or you can rent there. Very nice staff. Taxi to centro $75 Mexican pesos.

Miinukset: The only one thing which we didn’t like is so loud music playing on all the time from 7.30 am till 11pm. In this beautiful spot would be nice to have some quiet time.

Plussat: Nice staff Free bicycles, which is needed.

Miinukset: No socket by bed Smell from kitchen in the balcony. Horrible supemarket music from pool area all day long, from a plastic speaker with a cheap hollow sound. And they did not want to turn it down, I asked twice. I basically didnt use the balcony, even though it had a fantastic seaview, bc of the music and smell. Breakfast was ok. Cold water running very slow in the bathroom, which is especially annoying in the shower. Some local guests had small dog, which was barking all the time in the breakfast area, my balcony was right above. There is no fan. Only A/C. Wifi is not really working. It is quite worn everywhere. The bed was not comfi, worn and at the same time to hard... I asked for another room, not available. I asked for a reimbursement, if I moved out 2 days earlier, not possible. After I told them, that I would give a bad review, they offered me a free upgrade in Unique B, only for the last night, I rejected as I do not take bribe. Very nice staff and bicycles for free. Not worth 126$ pr night!

Plussat: The snorkeling was beautiful. It was very easy to get in and out of the water. Breakfast view was a great way to start the day.

Miinukset: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.

Plussat: Everything else

Miinukset: I miss a freezer on the room, to long to get the food after ordering. So the drinks come first then you have to wait like 50 min to the food to enter. Every time

Plussat: Sitting on the veranda in early morning watching the cruise ships coming in as I enjoy a continental breakfast.

Miinukset: Where was some street noise but, almost went away by 9 pm. No chair or comfortable place to sit in the room.

Plussat: The location is perfect and has a nice view from the balcony. The staff and the manager Coral were fantastic and so friendly.

Miinukset: I would suggest to change the orange juice served in the morning and have a rotation of different pastries served with the coffee

Plussat: Great location in the city center ocean front avenue, overlooking cruise & ferry piers on each side. Easy to walk around to main central restaurants/bars/stores. Spacious room had a balcony which was great during sunsets. Helpful and friendly staff. Good value for the money and would totally stay there again.

Miinukset: For some, being on the ocean front ave might be a bit street noisy, but room had A/C, so with balcony doors closed it did not bother me. Room was really spacious, but furniture was a bit rustic. As a solo traveler I think it was fine, but some might prefer brand new amenities and facilities.

Plussat: View, friendly and helpful staff

Miinukset: smell in the room

Plussat: Showers were very hot and had good pressure. Aircondioner worked well.

Miinukset: Bed was very hard. Woke up feeling sore and stiff.

Miinukset: This place is awesome and has great people making it that way. Walking distance to anything a person could need. You all did a fantastic job!!!

Plussat: top notch

Plussat: The staff was very friendly and helpful. Both Diego and Coral always had a smile and offer to assist with any questions.

Miinukset: It would have been nice to have a dresser in the room.

Plussat: Location and clean

Miinukset: Rooms were dated but very clean

Plussat: We loved the balcony looking at the malecon and sea. We could see the lights of Playa del Carmen and watch the cruise ships come and go. The receptionists/concierges were so very friendly and helpful and spoke excellent English. It was so nice of them to schedule complementary coffee, juice and rolls delivered to our door at whatever hour we wanted, in the morning. The room was large and comfortable and very clean and the patio was spacious enough for two large chairs and a hammock, with a wonderful view of the sea. The Mar Y Juana bar and restaurant adjacent was also pretty nice.

Miinukset: The traffic (both vehicles and tourists) on the street was very noisy from early morning until night, but we chose to consider it part of the experience of living in town.