Hilton London Croydon

The staff were exceptionally helpful

I thought it compared unfavourably with neighbouring my hotels in value for money

The staff were excellent. Camelia on the main desk was a model of excellence. The breakfast staff were excellent. In fact, had it not been for the courtesy, warmth and good nature of the staff this place would struggle a bit, I suspect. There were some nice touches e.g. free bags of sweets. Parking was ok.

This is in Croydon/Purley - it is on / close to a commercial estate and there is little that attracts in the area except other hotels. We went there from Gatwick as we had family matters nearby and wanted to sort and flop. This isn't a great area; if you had a car then that would be different but we didn't want to drive at night. On arrival into a rather large reception space/bar there was a man (who looked like a gang member from Taken 2 ) playing indoor football and keepy/uppy with his daughter - sorry but that just triggered thoughts of Costa Budget Package Holiday dives. The room was ok but the bathroom shower head needed cleaning, the flush mechanism on the toilet needed securing and there was only one bathroom for a double room. None of this is major but the name Hilton carries (or rather used to carry) with it a degree of attention to detail. I am not sure what the idea of the restaurant / bar area was - self service food or stuff ordered brought to the bar area but we didn't like it and it wasn't what we wanted and so we went and ate in the restaurants of other local hotels (Hallmark and Imperial -both of which we'd happily recommend). Had we realised that there were no 'proper' restaurant facilities we would not have booked.

Ambiance

No kettles in the rooms

The staff were helpful