Holiday Inn Express London - Croydon

Not worth the price

Breakfast was included Free cancellation The manager was very understanding and compensatory about our stay.

Our first room smelt of smoke the only rooms they had left were singles or could only be opened with the master key so we wouldn’t have been able to go in and out freely. The offered us another double room that wasn’t in use because it had no tv which we had to accept. There was no parking at the hotel and the car park was abit of a drive and then a long walk back and costs £10 for 24 hours. The room was cold as the heating wasn’t working and they did not offer us a radiator we were given a duvet and duvet cover which we had to assemble ourselves. The soap dispenser and toilet roll holder was broken i wasnt very impressed for £79 per night.

Lost down back streets

No signage or help - the entrance is down back streets and up a side alley - type of place you would find a dead body in CSI. Had to wander around an inner city area at night - trying to find the hotel. Not positive - if I had been female and alone it would have not felt safe at all! Get some better signage

Efficiency of the staff and their helpfulness

The heating in the room I was allocated was poor. The room was freezing cold. Generally looks very basic. Complementary shower gels seemed rashoned to a point that very little came out