Crucecita hotellia

Plussat: everyone was very helpful, place was clean, views nice.

Miinukset: Someone attempted to steal our bikes at night, even though there was a guard on duty. They did not get away with the bike but it caused severe damage ($$) to one of the bikes :(

Plussat: The owner Ricardo was very friendly and personable and seemed to always be around and willing to please. All the staff were also friendly and helpful. Location is great for walking to lots of restaurants and beaches.

Miinukset: Our main complaint would be that the pool area is not well set up for spending time at unless you like to lie in the full sun. At certain times of the day there is NO shade and when it averages 32 degrees out this was a big negative for us. There are no umbrellas for shade where the chaise lounges chairs are so very unappealing. There needs to be a bigger and wider pool deck area. We also spoke with others at the pool area who thought it was not well set up. A shame as the pool itself is great. Another small thing that could be easily fixed is there are no bedside reading lamps which for us was disappointing as we always like to read in bed. The lighting in the room was not good.

Plussat: Quiet road, very little noise. Walking distance to town centre. Very clean, wonderful staff.

Plussat: Nice view, large rooms and good pool.

Miinukset: Hotel is a little jaded, no toilet roll holder, no tissues in the room. Wifi was weak at times. It was super expensive but it was high season and I guess this is where they make a large chunk of their yearly income.

Plussat: Staff is outstanding. Ready to help at once. Extremely friendly.

Miinukset: Rooms are very dated and basic. TV is too small. Paint needs to be refreshed. Bathroom has zero ventilation. Room fans are noisy and wobble.

Plussat: Beautiful hotel in a great central area that is easy to get around by walking or inexpensive taxis. The hotel is very well maintained and is clearly loved by the owner. All the staff is very friendly and they went above and beyond to make our stay amazing. Great views and gorgeous pool. Highly recommended. Definitely wanting to return. Thank you!

Plussat: Small and quaint hotel with beautiful balcony and view.

Miinukset: Cleanliness could have gone up a notch. Our room was always clean! They were in the midst of decorating for Xmas!

Plussat: Breakfast was good - staff were very attentive and helped us get what we wanted.

Miinukset: Rooms were clean but perhaps a little dated. However, they were perfectly adequate.

Plussat: Staff are friendly and helpful. The hotel is clean and modern. The location is close to town but away from the city noise. The pool is gorgeous. There is a good restaurant on site. Great views of the ocean from certain rooms. Includes Wi-Fi. Nice small hotel. I recommend it highly for families or couples.

Miinukset: Nothing to complain about.

Plussat: Everything!

Miinukset: Nothing!

Plussat: location was nice and in general the building was pleasant

Miinukset: The staff wasn't informed of the surroundings... in terms of what was available on the beach just in front of the hotel. The restaurant was basically always shut. The gym was very outdated and the tennis court and the pool had lots of classes happening with locals using the facilities... the guests didn't have full use during the stay. The room was small and the toilet had a sink that was leaking quite badly. No shower holder in the bathroom. It was hard to get any drinks from the bar as it was always closed, after we asked a different worker we were eventually able to get 2 beers. Internet available only in one small area of the hotel.

Plussat: Everyone there was so nice and so professional. Excellent! Hugs for everyone there!

Miinukset: N/A

Plussat: Great location, friendly and helpful staff.... very family-friendly.

Miinukset: No food/meals available on site.

Plussat: Spacious room, beautiful bathroom, private parking, friendly staff

Plussat: Staff were nice and knowledgeable about the area. View from the room was lovely. Comfortable bed.

Miinukset: No WiFi in the room at all, no where to get a tea/coffee/beer on site but also no fridge to store snacks and drinks in the room if you bring your own either.

Miinukset: Some things needed to be fixed probably for a while. Air conditioner, sink taps

Plussat: Warm greeting on arrival and given a brief orientation of things to do and places to visit which was good. Comfortable room, warm shower, nice balcony/terrace. We loved the swimming pool area and tennis courts. The actual hotel and gardens are very attractive and well maintained. Close to a clean quiet bay. 5 minutes in a taxi to town for lots of restaurants and shops

Miinukset: The gym equipment was a bit old and it would be nice to have option of breakfast but we were told they are hoping to have this soon

Plussat: Good location, clean place and rooms

Miinukset: No shampoo, no Pool towels, no convenience store or where to buy a snack, a/c hardly cool the room

Plussat: AC Big pool Balcony Jug of filtered water in the room Knowledgable staff Very affordable

Miinukset: Pool facilities a bit dirty and smelt mouldy No fridge in room- which would have been good especially as no bar/ restaurant on site No extra towels for pool Strange area, quite isolated and a lot of abandoned buildings nearby

Plussat: Great Property

Miinukset: N/A

Plussat: Good value, good location (right at the centre), clean, simple rooms (just bed, shower and tv).

Miinukset: VERY noisy location, above a restaurant.

Plussat: I was told that it was a clean hotel, and it was!

Miinukset: Nothing

Plussat: Found the property to be better than advertised and very different from the entrance and lobby. Room was great on the 2nd floor above the restaurant. Very clean and spacious with AC. Quiet after early closing of restaurant. Although little English was spoken., service was good, rooms were cleaned daily . Just off the main Zocalo, near the main market , and restaurants. Easy walk to the main tourist area and ADO bus terminal. Excellent budget hotel!

Plussat: Did not eat here

Plussat: Room was clean, and comfortable. Very convinient and close to restaurants and shops.

Miinukset: Bathroom to small!

Plussat: The lady in charge was always cleaning and by the door. She was very knowledgeable about Huatulco and helpful. Hostel was well known by taxi drivers at the airport. Fridge was ample size for storage.

Miinukset: No keys to rooms or front door.

Plussat: Air conditioning and fan in the room, plenty of space. Lots of hammocks to hang out on upstairs. Full kitchen facilities. Able to pay extra for breakfast

Plussat: Maribel is a great host. the facility is very clean and located in good area, which is near town and easy access to bus station, beach, restaurants.

Miinukset: Hostel is a communal space, sometime it could be noise. If you are not comfortable sleeping in the same room with different people, I would not recommend.

Plussat: Breakfast was not provided

Miinukset: Host was not accommodating

Miinukset: NIce upstairs terrace to hang out. Music from nearby bar mildly annoying at times when on terrace.

Plussat: Very clean, comfortable, helpful staff, good location

Plussat: I wanted a comfy place to stay on my last night of week at the beach of Mazunte Zipolite and Puerto Escondido. Was very comfortable and I enjoyed my large room.

Plussat: Súper friendly and helpful staff. Take note the WiFi can be inconsistent but that’s more of a local infrastructure issue. I highly recommend this hotel.

Plussat: Everything from check in was nothing short of top notch! I would recommend this establishment to everyone.

Miinukset: That's easy...nothing! The staff was great, wonderful breakfast every morning, and spotless clean.

Plussat: Good location, near to the downtown center

Plussat: Can't fault it for the price. Friendly and helpful staff, very clean rooms , comfortable beds, tasty breakfast and a good location. Highly recommended.

Plussat: I really like this hotel,is near the center,the service is excellent and nice on clean for a really good price..I defenetly recommended it. Everything is just perfect..I will camback again. Breakfast included was good...... thank you....

Miinukset: Non

Plussat: very clean, nice pool. close to downtown. friendly people

Plussat: Spent 2 nights in one room and Hotel Manager asked if everything was good. Everything was fine and suggested we check out newly renovated rooms and move in 2 days. The beds were very comfortable in both rooms but we moved and it was nice. There is always someone who speaks English. The restaurant and bar staff change the tv to English music when they can without being asked. Best prices in town for food and beverages.

Miinukset: We have no complaints.

Plussat: Pool is nice. Could be cleaner.

Miinukset: The booking site said "free breakfast" but when we checked in we were told we paid a rate too low for the breakfast. The difference was $2 a day. We offered to pay the difference to get the breakfast but were told we could not, we would have to buy our breakfast. Needless to say, we ate all our meals elsewhere. It was a breakfast buffet. It would have cost the hotel nothing to let us pay the difference and be happy customers, but they chose to be cheap. Instead, they lost all our restaurant business and get a bad review. The cost of not understanding good customer service. Our room was a bit noisy. Close to the road and restaurant. Room was clean and comfy.

Plussat: Accessible location.

Miinukset: Pool hrs control; 22:30hrd max. Each room should have small fridge Couple BBQ AVAILABLE

Plussat: Staff super friendly. Desk folks spoke perfect English and super helpful.

Miinukset: Too close to a Main Street. The hotel make is a lot of hard tile an carries sounds wel that means sleep can be fitful.

Miinukset: I was very disappointed with our stay at Hotel Alikar. We had booked a king size room on booking.com. When we arrived at the hotel they said that there was no king size room available, and the only room available was a room with two double beds (which turned out to be queensized -not even double). The hotel never suggested in reducing the price for our stay and said that the communication between that and booking.com was bad so they can't update the rooms as and when the come available. Be very aware when booking.. and prob best to call first. We were going to stay 2nights but left after one and found cheaper king sized room very near!!! Check other options before booking this one!!

Plussat: Great location. Very clean

Miinukset: Beds were terrible. Wifi spotty and slow

Plussat: Very close to nice beach, outside pool is also nice

Miinukset: Rooms are very dark

Plussat: It was very clean and located in a safe area. The concierge staff were friendly and offered things to do and places to eat

Miinukset: Glass by the pool my husband cut his foot on it and they didn’t have an adequate first aid kit. Also cleaning staff was just going to spray blood with hose until we stopped them and went to the office. Second thing I didn’t like was having to go to the office to have them turn on the Air Conditioner as they turn it off during the day

Plussat: Absolutely beautiful property. Super friendly staff. A beautiful view! Quiet and clean

Miinukset: The smell of the septic was a problem.

Miinukset: Staff decided that for the fare I payed I should only have access to two towels for four guests. They also do not provide pool towels.

Plussat: The staff was super friendly and informative about tours! The pools were kept clean.

Miinukset: The hotel is very family friendly. A lot of noise can be heard at night if one is staying at the rooms near the pool.

Plussat: Nice location. Close to Cheddaui to pick up food. Found out at end of my stay u can rent a fridge for your room

Miinukset: Pool area could be a little cleaner . Found after large groups in pool took a while to clean up area

Plussat: Staff Pool area Super clean throughout

Miinukset: No elevator

Plussat: The show

Miinukset: The rooms had a horrible smell and not very well maintained. The food was blend.

Plussat: This hotel is warm and welcoming with wonderful staff always available to help. Do not expect a luxury hotel but a small boutique hotel with beautiful gardens that complement your relaxation trip. The hotel is relatively small with one big pool for everybody and one for the kids. The hotel is full of activities such as ping pong, pool, min golf, gym, massages at extra cost with a view to the swimming pool, shows every night and a specialty restaurant with a business casual dress code and that requires same day booking but it's included in the price. The food is good enough; not great but between average to good with some outstanding food like the pastor tacos made in front of you for dinner. The hotel does not have its own beach but there's a shuttle that takes you to a public beach where the hotel has some chairs and tables with snack and drinks service. This is an all-inclusive hotel which means that even most of the alcoholic drinks are included and the staff is knowledgeable enough to get your favorite drink ready.

Miinukset: Since the hotel doesn't have its own beach you have to use the public one which is pretty but crowded. The hotel has its own section of chairs and tables with food service at the beach but still, public beach means a lot of people. The rooms don't look that great because of the age of the hotel. The interiors definitely need a little bit of new paint but again, it's more like a warm welcoming experience what you'll get as opposed to luxury.

Plussat: Quiet, clean, safe. Food was delicious and diverse, with local flavors, including cooked insects(!), and nightly show was terrific. Staff very friendly and with a few exceptions described below, very helpful. Lots of families w kids as well as adult couples, which was a comfortable atmosphere. Beautifully maintained grounds and clear efforts at preventing pollution and waste, as well as sustainability, such as providing refillable water bottles rather than packaged plastic bottles. Close to port for water-related activities, or a fast and inexpensive taxi ride to local towns and shopping or AMAZING restaurants. Local bus service is also easy to use and convenient, 7 pesos. They outdid anything I’ve ever seen with their New Years celebration.

Miinukset: 1) The beach is a few blocks away. There is a designated section of the public beach just for hotel guests, w chairs and tables, a few cold snacks and a drink kiosk. A bus from the hotel runs every 20 minutes there and back. I misunderstood this on TripAdvisor as I asked for a beach hotel in filters, although I would argue I was misled. The reason I wanted a beach at the hotel was exactly the reason we did not enjoy this activity: packing. Snorkeling gear, towels, books, hats, and not forgetting anything to avoid a potentially 40 minute round trip on the bus was more stress than I wanted for my vacation. This is NOT a beachside hotel. 2) Poor customer service. I had booked a red eye and we arrived around 10 AM. I had emailed previously and was told they would try to accommodate an early check in. We were invited to change in the lobby bathroom but there was no clean place to do so. There is only air conditioning in the rooms. We sat by the pool in our clothes. They asked me to check back every hour, which I did, but we spent 5 hours in the heat, in our clothes until 3, the normal check in. I don’t know why they couldn’t make up our room out of order, as check out is 11. 3) Poor customer communication, maybe. I’m not sure if this is a language barrier, but information was difficult to obtain. I discovered the gym on day 3, despite having asked for a map on check in, which I was told did not exist. I had no idea a gym existed. I kept discovering that I would miss a deadline to sign up for a table or activity by 9 AM when I caught the warning in Spanish the night before. Then I’d have to rearrange my schedule to get on line to sign up. I had a constant low level of stress to be on top of whatever I needed to know, which was not relaxing. 4) Limited hotel activities. If my teen hadn’t met similar-aged people with which to hang out, she would have been miserable. Book a daily activity!

Plussat: Staff were very kind and always checking to make us feel comfortable. Staff did the best they could with what they had. Lovely People!! Our room was always Very comfy!

Miinukset: The food was TERRIBLE!!! Snack bar at the beach was very limited and Very Inconvenient to leave the beach just for lunch since they don’t have fresh water to rinse off!!

Plussat: The nightly shows were amazing. You can see the dedication and hard work the dancers put into every thing they do. My family and I enjoyed the pool, meals and the beach club. The room was comfortable and clean plus all the staff was amazing & friendly.

Miinukset: They had no kids menu, the kids food section was closed and they had no explanation for it and didn't know when they would open it. The reception girls stare at you while in line and don't ask if you need anything until you go up and ask if someone can help. We were a family of 8 and one of the guys at the bar told us he could only give us two water bottles with no other explanation.

Plussat: The people was friendly, the attention exceeded my expectations, rooms was impecable, the show was one of the best experience.

Miinukset: Nothing to think about it, every was well care.

Plussat: The staff was so wonderful, they get to know you. The location is perfect! I traveled with a rented car and went to the beaches, nearby. The bus is right there and there are taxis everywhere. Huatulco is a friendly place and has lots of pretty beaches.

Miinukset: There was no hot water in the shower! That really bummed me out. No mini bar in the room or refrigerator.

Plussat: The little things they do at hotel to make your stay comfortable is excellent

Miinukset: Cleanliness. Friendly staff

Plussat: Loved the space for our family of four adults. Walkable to a nice beach. Good views at top of property. Nice pool. A/C’s in the bedrooms kept us cool. Helpful front desk staff with good tips on other beaches. Very tranquil, liked hearing the birds. Would return with friends to rent the Casa Principal, with its own pool. Easy to call or ask for a taxi, and very short wait times for them to arrive. Canadians gather outside the property for sundowners every evening, which looks fun but we never joined in because of our own plans. Kitchen was well equipped.

Miinukset: Would have liked a restaurant, and/or grocery store within easy walking distance, but that’s also why the price was good. An A/C unit in the main living area would be nice for when the breeze dies down in the evenings. Families with young children will have to keep an extra sharp eye on them because of all the steps in the villas as well as the abrupt drop offs around the pool. But it was all adults when we were there.

Plussat: The staff was great and the location is stunning

Miinukset: We stayed for the first time 6 years ago and we loved the place. That is why we decided to return. Although the apartment is pretty complete, it is also outdated and the lack of maintenance is evident. For example, you could see there were once hooks to hang the towels but they are broken now and have not been replaced. They added a curtain shower to prevent splashing with poor attention to detail and it really did not prevent splashing. The windows are not clean from the outside. This lack of attention is what lower the quality of the stay, especially since it is not a cheap place.

Plussat: Very big house The wider property had an amazing upper terrace with views, but no place for sitting up there - a bit of a waste of such an amazing space.

Miinukset: For this price and with such a large kitchen, the place should at least provide coffee, salt, pepper, oil and non-perishables for cooking basics.

Plussat: The view and the villa was very clean and updated.

Miinukset: Beds were hard and small. No air conditioning on the main level. The pool was not cleaned very often

Plussat: Roomy, clean suites with friendly staff. Quiet and secure.

Miinukset: I paid twice the rate as everyone else for some reason. Units get very hot during midday.

Plussat: Very good location - quiet, beautiful garden, spacious villa. However, no public transport. Very helpful staff, Suzana helped us a lot.

Miinukset: No air conditioning in the living room. Internet connection quite slow. An uninvited guest in the living room, a scorpio :D

Plussat: Clean, great staff, safe, and near lots of facilities and beaches.

Miinukset: We paid way more with you than others because we were not told we had a cheaper option to book by the month. Hope you enjoyed ripping us off.

Plussat: Gorgeous! Spacious & comfortable. Spectacular views & breezes.

Miinukset: No food nearby. 4 bottled waters provided for the 5 of us, but no other amenities in kitchen such as salt & pepper, oil for cooking. We only stayed a day, so taxied to town for dinner & brought food back for breakfast. A small cantina on site wd be helpful, or had we known ahead of time wd have brought some things with us.

Plussat: The staff is wonderful, especially Susana at Reception. It is in walking distance to a beautiful beach with good snorkeling. There are many beautiful birds on the grounds.

Miinukset: Nothing

Plussat: Wonderful, friendly staff. Very clean and comfortable room. Quiet street location

Miinukset: Nothing.

Plussat: Front desk very friendly and helpful.

Miinukset: Chose this hotel because of your review and particularly because it offered a free shuttle from the airport. This was NOT one of their services and I had to pay for a taxi to get there which annoyed me because you clearly state that this is included. Therefore, I will not trust booking.com in the future.

Plussat: Great value if you happen to be driving through. Facilities are not particularly fancy and the pool was suspiciously cloudy, but the staff was extra-friendly, the air conditioning and the satellite TV were working just great.

Miinukset: A very loud family at the pool was blasting a boombox 24/7 - rather annoying.

Plussat: The staff was great and friendly they provided us with transportation to and from the beaches , there was a supermarket down the street and it was. Nice stay

Plussat: Area around property was not nice.

Miinukset: Location. Only complaint

Plussat: Everything went well, good bathroom, hot and cold water. Comfortable bed. Had a fan and ac. A little bit of noise from next door on a Friday night. Walking distance to most restaurants and good beach. Would stay again.

Miinukset: Nothing, everything was great.

Plussat: Close to bus station, decent internet.

Miinukset: Small room ok for 1 night.

Plussat: Price,location.

Miinukset: Very small room and a very small bathroom no hot water.

Plussat: No breakfast available.

Miinukset: Rooms were VERY small.

Plussat: The property is in a good location.

Miinukset: The room didn’t have a fridge or a safe it was small the toilet is hidden behind the bathroom door when it is open and the shower doesn’t have enough room to even turn around in.

Plussat: Didn’t like anything

Miinukset: WiFi didn’t work the staff and security guard thinking he’s a cop can’t have visitors they made me pay a 100 dollar fee for my brother to be around

Plussat: Breakfast in Mexican style - very good and nicely served. Very good location close to the beach, port, and the town.

Miinukset: The reception people didn't speak English...

Plussat: Location

Miinukset: Need update

Plussat: Very clean and comfortable bed

Plussat: Great location, walking distance to nearby local shops and restaurants

Miinukset: The a/c was not the best

Plussat: I really enjoyed the pools. Good working hours and clean.

Miinukset: There could be a small fidge in the room. I head problems with breakfast. When I booked the hotel I asked and I understood that the breakfast would be include in the daily. I had a surprise when I was informed that I would have to pay 75 Mexican pesos. Ok! I accepeted this situation. But, my disappointment was when they charged me 110 Mexican pesos. I was annoyed and gave up having breakfast at the hotel. Things have to be well explained when we travel and arrive at a hotel.

Plussat: Excellent value for the money

Miinukset: Old linen and towels. The first day we ran out of water in the shower

Plussat: AC, Maid service

Miinukset: Noise, limitation of location.

Plussat: A great place to take a family. I recommend the Master/King suite by the pool: it sleeps 5 adults and 2 children with room to spare. Plan ahead and buy groceries and drinks at a local supermarket and take advantage of the kitchenette with fridge, stove, microwave, cooking utensils, plates, cups and silverware. The main pool is beautiful, with varying depth, a swim-up bar and a waterfall. Right next to it is a shallower wading pool for children.

Miinukset: My only complaint is the spotty Wi-Fi.

Plussat: AC and flocks of colorful birds visiting wooded area around the main swimming pool. Taxi central close-by. Friendly and very helpful & courteous pool bar staff, very able and honest maintenance man, very patient reception desk staff.

Miinukset: No working WiFi in suite during the entire 7-days stay. Floor tiles in shower area are NOT anti slipping! No mats for shower flooring provided, either. No hooks to hang any clothing or towels in the rooms of the 2 suites we tried. Pool open to the public. Loudly squeaking wooden stairs to the loft area. Despite frequent notices to the front desk about the WiFi management never seen or heard from. Room cleaning happens in rooms being emptied first and occupied ones later (one day cleaning took place after 3 pm in our room).

Miinukset: No security, at least for nights No Door security Very weak door knobs

Plussat: Room view to marina saved our stay. The most correct part of Booking.com was there is a refrigerator as we requested. Helpfulness of the staff was the best! Son of manager (Stephen) pleasant and helpful with interpretation. Manager Miriam and all staff had smiles! Outstanding housekeeping. Pool area is beautiful.

Miinukset: Booking.com information is Not Correct. No kitchenette, no microwave, no hot tub. Foul smell in room (mold) that decreased with air conditioning on. Pillows really hard. Shower door needs to be replaced and mold removed. PLEASE increase bathroom lighting. Impossible to do any makeup We expect a response from Booking.com! All other places we stayed in Huatulco were as advertised. We booked the longest stay at The Canadian due to a kitchenette and microwave. VERY DISAPPOINTING