Sorrento hotellia

Plussat: Our stay in the Hilton Sorrento Palace exceeded our expectations. Pina, Hans, Mauro, Franco, Francesca, Daniella, Francesco, Guiseppe, Nicola, and all I forget made the stay unforgettable. It was truly as if we were staying amongst family.

Miinukset: Nothing comes to mind

Plussat: We loved the hotel and the location. I just think the Hilton should offer a shuttle service. The cab ride to and from was absolutely ridiculous priced. Being up hill we loved the view. But $22Euros for a. 5 min cab ride, may be a deal breaker next year.

Plussat: Clean rooms, most comfortable bed in Italy (that's saying a lot). Pool area was huge - free breakfast was great, staff was professional and very helpful, there was free parking across the street. It was also close enough to the town, but far enough that it wasn't too noisy.

Miinukset: This has nothing to with the hotel, but there were a lot of families there. A lot of screaming kids and a lot of splashing in the pool. This hotel is not an adult experience.

Plussat: Great location and view. From and looking were beautiful

Miinukset: Wi-Fi internet access in room should be free. That it is not in this day and age is unacceptable, especially at this price point. Rooms should have iron and ironing board.

Plussat: Staff was very helpful and great info on local festivals

Miinukset: To have more time to stay longer

Plussat: Location, view, cleanliness, food and staff

Plussat: Beds and pillows were very comfortable.

Miinukset: Free Wifi not included considering we were in the executive lounge. Beer only being served in Executive lounge from 6pm but wine being served all day. No labelling of allergy information on menus at hotel as 2 of our party had dietary intolerances.

Plussat: Rooms with a view over looking the Bay of Naples and versuvio were fab. Breakfast was very good, weather great too even managed a bit on sunbathing in the morning!!

Miinukset: Swimming Pool outside was FREEZING, the sea was warmer. Could only dip a toe and not even the kids got in.

Plussat: It has magnificent views over the Bay of Naples towards Vesuvius and a superb pool. Great indoor pool close to the spa.

Miinukset: Quite a walk into the historical centre of Sorrento with an irregular bus service. We found the rooms incredibly noisy - the doors to the corridors are not sufficiently well insulated to stop sound from the corridor or the lift foyer. Late night revellers and cleaners became an annoyance. The doors also banged shut loudly and door closers would definitely help. We would recommend adding an additional door to the rooms beyond the bathroom and possibly double doors to the lift foyer

Plussat: The hotel was fine and so was the room except for the room's outlook - it was described as a 'standard room with garden view' in fact it really had no view at all, looking out over the goods entrance onto a wall.

Miinukset: Location was a little bit out of the centre

Plussat: Lovely views from the terraces, hotel was a short walk into town, bar staff very freindly and room was lovely and clean and always offereing fresh towels. Would stay here again

Miinukset: Even though breakfast was very good, didnt like queing to get a table in the morning, and when I got up from the table someone was sitting in my seat when I cam back from the buffett.

Plussat: Swimming pools and the view and the breakfast

Plussat: More informations about excursions

Plussat: The pool, the kids club, lounge bar, the food - all was very good. The room was very large and had excellent air conditioning.

Miinukset:

Plussat: Swimming pool,brekfast,staff at reception.Family room is a very good size.

Miinukset: we saw a worm the first day and we called them and they came and sprayed a medicine.

Plussat: The location was good,the view was spectacular from the 7 floor ,the breakfast was excellent and service was great.

Miinukset:

Plussat: large spaces, staff very friendly and helpful, excellent outdoor pool, wide choice for breakfast

Miinukset: crowded for late breakfast

Plussat: Breakfast excellent. Staff friendly and attentive.

Miinukset: No real wardrobes in room and few drawers. Children and teenagers dominated the pool area and no staff supervision of the use of balls ans other items in the pool.

Plussat: Great view and location. kind staff, albeit slow and confused at times at reception. Breakfast staff is wonderfully kind and welcoming.

Miinukset: Have been charged additional 55 euros for a sea view but was sharing the wall against a room being refurbished. Paying 200 eur/night to be awaken at 9am with drillers and hammers did not seem correct. Would have appreciated being informed in advance as I would not have taken the room. Breakfast is quite rich in variety but poor in quality. Also, same identical breakfast every day.

Plussat: This is nothing near 5 stars hotel. Would have ranking it somewhere between hospital and a road motel. Rooms reminded me high school trips Staff was rude, not smiling, very impaciente, and not willing to help.

Plussat: Beautiful dining room overlooks the water. Breakfast buffet, included, is ample and delicious. I get a cappuccino and a pot of coffee every morning because they do both so well. Dinners here are awesome! The room is large, with beautiful modern design tile floors. I'm told each room has a different tile pattern. Balconies face either the park or the ocean--you can't go wrong.

Miinukset: I almost always have a complaint or two but this time . . . I got nothin'

Plussat: Kindness of each and every member of the staff. View from the room and the breakfast terrace

Miinukset: Leaving .....

Plussat: Beautiful view. Amazing food and friendly staff.

Miinukset: The beach looks like it needs to be cleaned up.

Plussat: Property is located beautifully over looking the sea with nice beach access Really Loved one of the restaurant workers named Antonio..he was really nice guy Appreciated all the advice and conversations

Miinukset: Just so we all clear there was only 15 rooms occupied out 96...so everyone should get upgraded.. So when I checked in they were able to upgrade me, which would be a crime if they didn’t at this point of our lives during COVID So my guess is the hotel didn’t have enough time within the last 6 months to fix up certain things on the outter shell of the building so the work was going on during our whole stay, which began at 8:30am each day, so if you are a sleeper you will not sleep past 8:30 in a morning..work was going on on the roof and outside of the balcony on metal railings that was set up right outside..I’m sure there is a way to explain all that GYM I’m big gym goer and treadmill is very important to me so I would guess that every five star hotel would have it..nope at this hotel..and before the manger writes something about that it’s being fixed and all..I happen to be at this hotel in September of last year and treadmill was not present then either. Also I went to workout everyday and to me I was probably the only person working out at this time and it really felt like no one has cleaned it after each session as I happen to see my sweat marks on the machines from previous sessions but dirty towel taken out..so I would like them to update that issue ASAP Also maybe have some sort of kayaks or longboards available at the beach downstairs as the cove is very calm and explorational for things like that Hope that helps for future

Plussat: Outstanding service. Friendly staff. Beautiful artistic theme. Food was amazing.

Plussat: It was described as a 5 star hotel I don't know acording to which standards, because I will not have given it more then 1 and a half star, the view is amazing and the gardens are beautiful the service was fine but the hotel has not been updated in years I know it's protected because of its famous designer and architect but the comfort meaning furniture and amenities are not up to any standards that makes it 5 stars. The Towels and bed linen where not soft or smelled fresh the room products where mediocre and the breakfast was stail and not impressive. Will not recommend it.

Miinukset: Sorry Parci de Principi but you have a lot to work to do to be 5 stars.

Plussat: Staff was very friendly and helpful!! We have had a wonderful 4 days there. The hotel was sparkling clean and I will come back with great pleasure!! Thank you!!

Plussat: The hotel is so beautiful, but I like more the modern style.

Miinukset: The hotel seems to be old

Plussat: views

Plussat: Hotellin oli hyväkuntoinen, henkilökunta palveluhenkinen, monipuolinen aamiainen, siistit huoneet. Upea & kaunis merinäköala aamiaisella ja huoneessa.

Miinukset: sijainti oli hiukan syrjäinen, kävellen sinne pääsi keskustasta n. 20 minuutissa.

Plussat: Great architecture. lovely and well kept parc, very friendly and professional stuff - a place to relax and enjoy!

Plussat: Outstanding views, proximity to the main Piazza in Sorrento, lush gardens, and very peaceful.

Miinukset: No

Plussat: Great hotel with a wonderful views wish we had more time to enjoy the facilities

Miinukset: Too far to walk to centre hotel shuttle should go to the centre instead of half way

Plussat: The nearness to the beach

Miinukset: Not really

Plussat: Top hotel, e-mailed them beforehand to tell them it was my wedding anniversary. They upgraded me to a superior sea view. there was champagne in the room on arrival. This hotel is 5 star in every way. little touches like robes and slippers are nice also. downsides. it is a 20 minute walk to the town square. the hotel shuttle bus does not run at convenient times for guests. there is however a local bus outside the main entrance that costs only 1 euro.

Miinukset: no.

Plussat:

Miinukset: Too far from Sorrento

Plussat: The location was magnificent.

Miinukset: It didn't seem like a five star hotel based on the rooms and facility. The location and service were great, but other than that - why is this five star?

Plussat: The View, which is found anywhere in Sorrento as it on the side of the sea!! Also the bar and its staff were nice enough.

Miinukset: Everything, pretty much. Especially the room service, food and room and hotel decor etc...

Plussat: Great breakfast, great hotel.

Miinukset: A bit far from the train station and downtown, but still easy walking distance.

Plussat: The facilities were first class. The staff were exceptionally helpful and the hotel had an amazing view over the Bay of Naples and Mount Vesuvius. Amazing location & hotel.

Plussat: Everything...it was beautiful and comfortable. The location was excellent with incredible views.

Miinukset: There was nothing not to like except that it was very expensive.

Plussat: The view was amazing and the room was very tech savvy.

Miinukset: A lot of flies in the pool area. Staff wasn’t super friendly.

Plussat: Amazing hotel and staff Very large and clean room Welcoming staff

Miinukset: Parking cost 25 Euro ( other hotels dont charge) Our room was above the stadium so a lot of noise Location was 10 mins from city center

Plussat: The location

Miinukset: The staff was not friendly. The room air conditioning was not working., it made a loud noise when on. We addressed the issue and got fixed but a hotel like that one shouldn’t have any issues from the get go.

Plussat: Such a beautiful resort, with the most amazing views. The gardens, pool, and sea deck were amazing! The room was plush, and the breakfast buffet was great. We ate poolside one afternoon, and their lunch menu was delicious, too! Great property!

Miinukset: Nothing

Plussat: Absolutely spotless, pleasant staff, views outstanding, location brilliant, food tasty,

Miinukset: No tea & coffee making facilities in room.

Plussat: Each member of staff was highly attentive. Beautiful reception rooms. Breathtaking views. Very comfortable rooms with sea views. Very good quality food.

Miinukset: There were no tea/coffee making facilities in bedrooms. There was no iron and/or ironing board in bedrooms.

Plussat: Sea view - good bfast and good staff

Miinukset: Initial room very disappointing

Plussat: the excellent and discreet service from the reception staff. The service and food we received on the platform at the beach was extremely good.

Miinukset: The breakfast buffet was not to as a high standard as i thought it should have been for a hotel of this kind.

Plussat: The location, with seaview, is excellent. The room was comfortable, except for the pillow which was a bit thin for my liking. Breakfast was satisfying. On the whole, the hotel had a very comfortable feeling.

Miinukset: At such rates, Wi-Fi should be free.

Plussat: Hyvä sijainti ja upeat näkymät Napolin lahdelle ja Vesuviukselle. Huoliteltu, tyylikäs interiööri. Erinomainen palvelu. Upeasti hoidettu, iso ja viihtyisä puutarha uima-allasalueineen. Monipuolinen ja runsas buffet-aamiainen.

Miinukset: Hotellin järjestämien illanviettojen aikana musiikkiesitysten ääni kuului huoneeseen.

Plussat: Meren läheisyydestä

Plussat: We enjoyed the many views of the sea from the hotel gardens. Sorrento was more pleasurable because of this grand hotel.

Miinukset:

Plussat: The staff, especially Giovanni & Associates were outstanding. The maid service

Miinukset: The ants were out of control. Before guests arrive and at least every other day, each room should be routinely sprayed for control. Also, gustes should be informed about not leaving any type of open food laying around. Bedding (sheets, pillow cases, and outer blaket if soiled) need to be changed daily without asking. Soaps and shampoo should be readily available and replenished daily.

Plussat: The location and the staff

Miinukset:

Plussat: The hotel is in located in a spectacular spot - built into the cliff face overlooking Naples bay and Mount Vesuvius.

Miinukset: The only criticism was of the front desk staff, who were a little rude at times. All other staff were very helpful and friendly.

Plussat: The hotel and the grounds were beautiful. It had agreat gardens and a view of Naple Bay was perfect.

Miinukset: If you had a room on the street side it was very noisey. Also they do not start the air condition and beach acess till May.

Plussat: 2nd time staying in this beautiful hotel, loved it. Very clean, staff are great and very helpful and best breakfast.

Plussat: The prices have gone up quite a lot over the years but can only blame Brexit.

Plussat: The staff was courteous & nice (not so helpful though). The breakfast was fine. The location is beautiful.

Miinukset: 1. There was mold on the bathroom ceiling, & when I complained about it, they rubbed it with bleach (some of the mold was still noticeable), which we had to breath the entire night! They didn't even think to offer us a different room! 2. At around midnight, the flow of hot water in the sink stopped, & didn't return until I checked out the next morning, so I had to finish my shaving & wash up my face the next morning with cold water! 3. There were no available electricity outlets in the room, so my wife needed to disconnect the kettle to charge her phone, while I had to charge my phone in the bathroom (the same one with the mold & without hot water)... 4. The TV was very small - about 22 Inch only, & it was located in parallel to the bed - not so comfortable to watch it this way... 5. There was no audio in the Cinema channel, & after I complained they fixed it, but with Italian language, although it was written in their list that it should be in English! When I complained again, they said that this is how it should be!

Plussat: The view and close to all shops and restaurants

Miinukset: Staff was unfriendly, not 5star staff, spilled bottle wine and swimming pool they just look and nobody helped, ask for umbrella waited 30min for help, no towels or service at the beach

Plussat: The hotel has a great location and too comfy and clean

Miinukset: The quality of food was not as expected and need to add more choices at breakfast

Plussat: Centrally located, clean, breathtaking views and extraordinary staff.

Miinukset: Nothing

Plussat: Very smart hotel. Decorated in nice minimal but traditional style. Terrace overlooking the sea is spectacular. Great breakfast. Staff were very helpful. Would definitely recommend for a special holiday.

Plussat: Exceptional beautiful view of Mediterranean and Vesuvius. Lovely discrete staff.

Plussat: The excellent hotel.

Plussat: Hotel is very beautifully decorated, all floors are marble, and has great open spaces and sitting areas to enjoy. The back of hotel (really front) is on the bluff overlooking the water and has a huge swimming pool. It was too late in the season for us to enjoy but I'm sure it would be wonderful in the summertime. Also, there are grapefruit and oranges growing on the rear grounds where you can wander and stroll through all the lovely flowers and trees. It is a wonderful location, right downtown in Sorrento within a 5 minute walk from shopping and dining. I highly recommend this hotel.

Plussat: hotel staff and location

Plussat: one of the best hotels we have ever visited.wonderful location superb view very comfortable . and charming staff..

Miinukset: no criticism whatever

Plussat: Excellent view and quiet. Breakfast is also good. Car park is important

Miinukset: none

Plussat: The graciousness of the manager of the hotel. Everyone tried to make you feel at home.

Miinukset: We had no dislikes.

Plussat: Hotelli sijaitsee hyvälla paikalla meren äärellä ja kuitenkin keskustassa, tilavat huoneet, kaunis puutarha ja terasseja sekä mahtavat näkymät merelle sekä oma uimaranta, erinomainen keittiö.

Miinukset: -

Plussat: Toinen kerta kyseisessä hotellissa, edelleenkin tasokas ja viihtyisä paikka. Suosittelen!

Plussat: Very conveniently located to the train station and the town centre (about 5 min walk each). Stunning views over Bay of Naples. Broad range of food for breakfast. Plenty of fresh fruit.

Miinukset: Breakfast dishes not cleared from table till after we left.

Plussat: view from balcony was super

Miinukset: no

Plussat: Nice location

Miinukset: Very poor staff / very expensive given quality of room and facilities (i.e. no business center)

Plussat: Very good location for Sorrento town centre and the railway station. Pleasant views over the Bay of Naples.

Miinukset:

Plussat: The hotel has an excellent location

Miinukset: Hotel would benefit from a gym and a spa partiularly in times of poor weather

Plussat: Bathroom contained double washbasins, bath AND walk in shower.

Miinukset: no tea facilities in bedroom. It is well known for its 5pool swimming pool but this is not heated making it unusable except in july and august.

Plussat: Everything about this hotel was perfect. My wife and I chose this hotel for our honeymoon and from the minute we got there we were blown away. The hotel itself is stunning and unique, the staff super friendly and accommodating, the room was classy and luxurious, and the food was amazing! It is very close to the centre of Sorrento, but you don't really need to leave the hotel as they can provide everything you need. We will definitely be visiting again, and again, and again.

Plussat: Big beautiful room, nice selection of restaurants on the territory of the hotel, amazing pool zone, and very good breakfast. Great location, can easily walk to the center of Sorrento 5 min. Stuff is very helpful.

Plussat: Excellent choices and service ....waiters very attentive and quick to respond. Beautiful views from the restaurant. Alll very slick and professional befitting of a 5* hotel.

Miinukset: Nothing could have been better. I wish we had been able to stay longer.

Plussat: Wonderful facilities, location and staff. Looking forward to returning again.

Plussat: Fantastic view of coast and Sorrento from a spacious and elegant room.

Plussat: The outstanding view of the bay from almost everywhere in public areas of the hotel. It is just outside the town but a walk of less than five minutes puts you on the main street.

Miinukset: Our room (507) smelt a little damp although it appeared to be dry i.e the bedding and our clothes never felt damp. A minor issue and I would certainly use the room again.

Plussat: Location, 5 mins from town centre and convienient for all cultural attractions via local transport which is cheap. Restaurants were plenty and excellent, though a litle expensive.

Miinukset: Surprised they had no tea/coffee making facilities in the room though the room did have a well stocked mini bar.

Plussat: The location is great! A quick 5 minute walk into town.

Miinukset: The images are very misleading. The hotel does not face front to the ocean as shown in the pictures. Also a double bed is 2 beds pushed together. The only great thing about the hotel is its location. Otherwise its just an average hotel.

Plussat: The breakfast and the stunning views from the dining room were the higlights for us. Even the garden bedrooms were a good size and well furnished and equipped. We thought the choice available on the television packages were excellent for allowing us to relax in our room when the weather did not alow us to venture outside.

Miinukset: The food in the restaurant in the evening was good but we felt the price precluded regular utilisiation. Also, the lack of tea and coffee facilities in the room was a source of consternation for us being big tea drinkers.

Plussat: Erittäin ammattitaitoinen ja palvelualtis henkilökunta. Maukas ja runsas monday buffet. Kaunis hotelli, mahtava allasalue ja näköala Napolin lahdelle ja kaupunkiin. Hyvä sijainti.

Miinukset: Ei

Plussat: Palvelu ystävällistä ja asiallista, huoneet siistit, sekä mukavat. Uima-allasalue viihtyisä.

Miinukset: Aaamiashuone voisi olla rauhalisempi ja tilavampi

Plussat: Loistava aamiainen, hieno uima-allasosasto upealla näköalalla, ystävällinen henkilökunta, hyvä sijainti lyhyen kävelymatkan päässä keskustasta.

Plussat: Good Pool Area. Great Views over Sorrento. Close proximity to Sorrento town.

Miinukset:

Plussat: Staff, food

Miinukset: No Gym

Plussat: Great views and people friendly. LOCATION excellent

Miinukset:

Plussat: the comfort of the room, the delicious breakfast, the suitability of location within Sorrento

Miinukset: As afore mentioned, pool hours

Plussat: Liked the food and location

Miinukset: Swimming pool was cold which was disappointing

Plussat: excellent location, breakfast wasexcellent too, staff were all very friendly and helpful

Miinukset: freezing cold swimming pool, although I do understand it is never heated

Plussat: Staff very helpful and friendly The view from balcony was magnificent. Good location from center and train station. Will do it again someday.

Plussat: Close to the train station and banks. Very good restaurant in the hotel, ordered room revive Nd it was always quick and delicious.

Plussat: Excellent WiFi. Very comfortable bed. Large bathroom counter. Nice staff!!

Plussat: Great location very close to town but far enough away to be quiet

Miinukset: Very noisy in the room, could hear everything from room upstairs and cleaning stuff starting around 6 and our room was supposed to have a garden view but instead the balcony backed straight into the room around the corner’s balcony so was useful if we wanted to sit out or have any privacy..

Plussat: Beautiful, great location. Away from crowded streets, but only a five minute walk into heart of town. Nice rooftop bar and pool area with views of sea. Staff very friendly and helpful.

Miinukset: Nothing.

Plussat: The breakfast was very good, lots of variety and plenty.

Miinukset: Some of the staff were not very welcoming and friendly.

Plussat: The hotel was placed very well for Train station, bus station the town and a sea view - boats/ferries were also close by. The hotel staff were amazing and so friendly - hotel fsacilities excellent - I would strongly recomment this hotel

Plussat: We liked the size of the room and the sea view from our balcony.

Miinukset: No complaints.

Plussat: Close to Sorrento town centre

Miinukset: Number of extras that needed to be paid for, i.e. wireless internet

Plussat: Clean, well-designed layout, excellent breakfast, very good location - short walk from train station and into town- good view from the balcony, and very helpful and gracious staff.

Miinukset: The in-room safe required a separate key from the desk, but it still did not work.

Plussat: Hotelli sijaitsee loistavalla paikalla, ravintola erittäin hyvä, aamiainen runsas, erittäin mukava henkilökunta!

Miinukset: Huoneemme suihku oli rikki, eikä sitä saatu korjatuksi, vaikka pyysimme sitä useasti.

Plussat: Matkustin tyttäreni kanssa.Erittäin hyvä ja asiantunteva palvelu ja ihana aamiainen. Hyvä sijainti. Voin lämpimästi suositella. Olimme hyvin tyytyväisiä. 10 pistettä.

Plussat: Todella ystävällinen henkilökunta! Aamiaispöytä notkui herkuista. Kaunista ja siistiä. Serkukset Tukholmasta ja Helsingistä suosittelevat!

Miinukset: Ei. Lähetän pelkkiä kehuja ja lämpimiä kiitoksia! Oli ihana loma, kiitos hotellin. Hinta-laatu -suhde tarjoushinnassa oli iloisen yllätyksen aihe. Palaamme Sorrentoon ja nimenomaan tähän hotelliin.

Plussat: very nice property. we were able to walk to many things of interest.

Miinukset:

Plussat: This is a special place offering extremly good value for money although perhaps initially out of some budgets I would recommend spending the extra cash. The room was outstanding with a magnificant view of the Bay of Naples and Vesuvius. They did not over charge for extras drinks etc. The staff are very friendly and curtious may only complaint is that I could not stay longer! I would however not recommend the hotel for young children as it is not really set up to cater for them compared to some.

Miinukset: Nothing

Plussat: location, value for money, views from rooftop terrace

Miinukset:

Plussat: The hotel was ideally located near the Sorrento square. The staff was very friendly and showed us to a very comfortable and clean room. We also loved the complimentary breakfast the next day, which was fabulous and complete with everything from eggs and bacon to pastries.

Miinukset: The room was a little small--it just barely fit the bed and dresser, and the bathroom was around a tight corner next to it. But it was clean and a great deal!

Plussat: Aamiainen oli todella hyvä ja kattava. Huoneet todella siistit. Uima-allasosasto pihalla oli viihtyisä. Voimme suositella hotellia!

Plussat: Close to everything! Rooms are clean & small.

Plussat: Tasty breakfast in a well lit and serviced setting. Beautiful lighting fixtures.

Miinukset: We asked for a 2nd key twice but never received one

Plussat: Excellent location. We highly recommend the Junior Suite

Plussat: Great location, breakfast and staff. Loved the pool. This was the best hotel we stayed at in Italy.

Plussat: Breakfast dining room Great location Helpful staff

Plussat: Excellent breakfast. Helpful staff. Perfect location, quiet but central. We got an upgraded room. I would definitively come back.

Plussat: Nothing I didn't like brilliant staff absolutely outstanding rooms The location was fantastic right in the middle of Sorrento On my last day they packed me a breakfast for the airport and booked my taxi for me explained everything As a person at 20 travelling alone the support was outstanding

Miinukset: Nothing I didn't like brilliant staff absolutely outstanding rooms The location was fantastic right in the middle of Sorrento On my last day they packed me a breakfast for the airport and booked my taxi for me explained everything

Plussat: The location is excellent! Just a few blocks off the main road.

Miinukset: The view from the room wasn’t great.

Plussat: Very nice hotel, Very good location, helpful and friendly staff

Plussat: Very convent location close to main attraction

Miinukset: Room was a little bit smaller than we expected even though we upgraded our room

Plussat: Very pleasant hotel, centrally located, loved the use of local ceramic tiles.

Miinukset: Slight problem with lighting: light at entrance to room malfunctioned and lamp shades were old and actually fell apart.

Plussat: Great, friendly and very helpful staff, beautiful setting right in the town center. Room was very classy though quite small for us. Not much to do with kids in November.

Plussat: The hotel staff were very helpful in recommending places to visit and eat, and arranged for transportation. Their friendly attitude made it feel like home. Breakfast was great.

Miinukset: paying for internet in the lobby - but if you bring your own laptop it's free.

Plussat: great location to visit Sorrento,Capri,Pompei. Shopping and dining in the narrow street of historic just a short walk from hotel. Hotel staff very helpfull.Great experience.

Plussat: Location is excellent, specially in small city as Sorrento , The hotel is very nice with rich breakfast. service in the lobby, parking and breakfast is very good.

Miinukset: The internet connection is free only in the lobby and the quality is very poor.

Plussat: Tyylikkäät yleiset tilat ja erinomainen sijainti. Yövyimme hotellissa puoleen hintaan, joten hinta-laatu-suhde oli osaltamme myös erinomainen.

Miinukset: Normaalihinnoin hotelli on kallis. WLAN ei toimi ainakaan kaikissa huoneissa. Pohjoismaiseen makuun aamiaistarjonta painottui liiaksi makeisiin pikku leipiin.

Plussat: the location and the pleasant outdoor breakfast area

Miinukset: the colour and pattern of the floor tiles in the room!!!!!!!!

Plussat: The six days we stayed we had excellent service from the management and staff .The location is central.Can not wait to return.

Miinukset:

Plussat: Very relaxing atmosphere. Hotel staff were extremely pleasant and helpful. Ammenities on premesis were fantastic.

Miinukset:

Plussat: location to downtown ,easy walk

Miinukset: large cement beam in the middle of the roomfrom floor to ceiling

Plussat: Very comfortable,easy access,good value for money Staff were extremely helpful and friendly

Miinukset:

Plussat: Location was good, close to the train station and central to sorrento

Miinukset: Place was very run down really need a refurbishment. We had a snack for lunch which was poor really and the service wasn’t great

Plussat: Sijainti loistava. Parvekkeelta upea näköala Napolinlahdelle ja Vesuviukselle, kuten luvattiin. Aamiainen monipuolinen ja runsas. Sain sopivan tyynyn pyydettäessä. Viihdyttiin.

Plussat: They try to cater to Americans with the breakfast since usually Italians eat a pastry or something little for breakfast. We did not care for the scrambled eggs or the bacon so pretty much enjoyed the pastries and coffee.

Miinukset: Include box of kleenex in bathroom.

Plussat: Location was good, near to the train station, bus stop and main square.

Miinukset: The washroom was not clean as expected, the interior of rooms/washroom looks old

Plussat: The Location was perfect!!! So close to the city center you could walk yet far enough for a quiet night sleep. The staff is so friendly and so willing to help

Plussat: The location was good, the staff was friendly. The breakfast and staff serving were excellent.

Miinukset: The room was cold and there was strange smell. The accessories in the bathroom as shampoo and so on were only one for two people - not enough.

Plussat: Location was excellent and friendly and helpful staff.

Miinukset: Shower was very small

Plussat: Hyvä sijainti. Kaunis kaupunki.

Miinukset: Hotelli oli vanhanaikainen ja nuutunut.

Plussat: Very clean, large comfortable bed, friendly staff, free shuttle bus into the centre

Miinukset: I like a very dark room when I sleep and unfortunately the external door to our room had gaps all around the door frame - the inner door was half glass so let all the light in from the outside corridor. The neighbour next door was quite noisy and we could clearly hear his/her TV until after midnight when it was switched off

Plussat: Amazing Staff, Breakfast, Shuttle bus to town and the view

Miinukset: Nothing

Plussat: Simply everything

Miinukset: Nothing to dislike here, top service, location and quality of staff

Plussat: Good location and great roof top bar and infinity pool

Miinukset: Rooms a bit small and dark. Noisy aircon.

Plussat: Very central and hotel was very neat and clean. Staff very friendly. Breakfast amazing.

Miinukset: Nothing

Plussat: Great staff, convenient location in the centre, great bathroom, comfortable bed, the breakfast was excellent with great variety and local products

Miinukset: Minor thing, the air conditioning was not working (well).

Plussat: It was our 4th visit to the hotel over a 10 year period and every visit has been better than the last top class hotel

Miinukset: Leaving

Plussat: good location

Plussat: Breakfast and bar

Miinukset: Uncomfortable beds and room too warm

Plussat: Staff is excellent

Miinukset: only one key

Plussat: Fabulous hotel. Staff could not have been more friendly and helpful - nothing was too much trouble. They organised tours for us and also arranged our NYE dinner at a local restaurant. Breakfast was great - good food and friendly and polite staff. B

Miinukset: Nothing

Plussat: Well located, close to shops & resaurants. See-through elevator. Wide range breakfast choice, well-serviced.

Miinukset: WiFi required re-entry of username and password when session was paused for a short time.

Plussat: The location of the hotel was central to shops and restaurants. We also liked the convenience of a car park and friendly, helpful staff.

Plussat: Excellent place to stay. Staff were very pleasant and efficient. Room was nice. Breakfast buffet was outstanding. Conveniently located to main town and train. Would stay again..

Plussat: Very nice hotel, wonderful location, Very good breakfast and very clean.

Miinukset: We loved everything

Plussat: Great location in center of town, comfortable modern rooms, and attentive staff make the Hotel Plaza an excellent choice in Sorrento.

Plussat: Runsas aamiainen, vaihtoehtoja myös kevyeen aamiaiseen. Erittäin tyylikäs hotelli ja siisti. Henkilökunta palvelualtista.

Miinukset: Äänieristys olisi saanut olla parempi.

Plussat: The hotel is very clean and modern. The staff were very friendly and accommodated any requests we had, especially car parking facilities. Breakfast buffet was the usual but the staff and the coffee were excellent. The hotel is central to Sorrento making it easy to access all the local facilities.

Miinukset: The only problem i had with this hotel was the pool. It was a roof top pool which meant it was very small. But this would not put me off going back again.

Plussat: The decoration is very modern and new. The staff nice and the breakfast very good.

Miinukset:

Plussat: Arrived in Sorrento for a short break with my boyfriend.Hotel in great location,less than 5 mins walk from main square,beach etc.Hotel extremely clean and fresh,rooftop solarium with great views.Breakfast had great variety and very helpful staff throughout regarding local services and amenities.Will definitely return to Sorrento and would definitely stay at Hotel Plaza again.

Miinukset:

Plussat: Nice style, very nice position. The staff are always been kind and the service is nice.

Miinukset: Walls are so thin you really hear anything is happening not only in the halls but in any other room.

Plussat: The hotel is really new and opened since few days. Is visible that organization must be improved. Anyway the hotel is really in the center of Sorrento.

Miinukset: The hotel has not car parking. Anyway at only few meters there is a public car parking but the price per day is 20 euro.

Plussat: Although on a main road, the hotel was near the highest point above Sorrento, with lovely views to the north and south of the peninsula. It was small, intimate and quite relaxing away from the busy town of Sorrento, but access to the town was easy with a regular free hotel shuttle bus. The young staff were very friendly and helpful.

Miinukset: Some of the fittings in our room were broken, and were not fixed during our 6-day stay. Sunbeds also needed maintenance to tighten up loose sunshades.

Plussat: The staff at this little hotel go over and beyond. They were quick to help with any of our requests and were very friendly. The view from the hotel looking down to Sorrento was lovely and the included breakfast was good. Be aware that the hotel is about a 20 minute drive to Sorrento. There is a free shuttle with great drivers but the shuttle only goes in the morning and evening. I would have given this hotel higher ratings but the bed and pillows were hard and I enjoy a firm bed.

Plussat: The view was great and so was the shuttle option to town.

Miinukset: The water was just luke warm and management said this was the hottest they could make the showers

Plussat: A very nice location in a great location. It has a rooftop terrace which we used every evening to enjoy music below in the Campo di’ Fiori below. The staff was wonderful. Especially, Francisco and Adam at the front desk and Maria in the breakfast room.

Plussat: Hotel staff friendly, views when the clouds eventually cleared. Pool area and outdoor area beautiful. Room was beautiful, but I would expect this if the deluxe and most expensive room in the hotel.

Miinukset: Due to bad weather, we couldn't use the hotel restaurant with the views and instead only option was to use breakfast room, which is perfectly ok for breakfast, but not really what I expect from this type of establishment for evening meal, no views and no windows, did spoil the last evening.

Plussat: The staff was lovely and very accommodating. We were upgraded to the honeymoon suite for our anniversary. Very friendly and extremely helpful.

Miinukset: The location is through the heels of Sorrento not necessarily near the town center. If it was not for the shuttle service into town, would not reccomend the stay.

Plussat: It was away from the tourist spots in Sorrento. Would highly recommend renting a car.

Miinukset: Room was a bit victorian/old looking.

Plussat: the nice welcome of the stuff

Plussat: Hotel has a very nice view over the bay of Sorrento; rooms and services offered are mid standards; staff helpful

Miinukset: Very much out of the city; there is nothing around the hotel; even to buy water you have to go down to city; hotel tried to solve this problem by shuttle services. Shuttle leaves to and from the city center three times in the morning and three times in the evening; it is free of charge and the driver is kind; however it takes 20-30 minutes and the road has a lot of curves as the hotel is up on the hill.

Plussat: The staff were great and offered us a free upgrade. The hotel was fantastically located just outside Sorrento in the hills in a very quiet location

Miinukset: The breakfast selection was not great unless you got there early

Plussat: The service is excellent

Miinukset: no

Plussat: Kauniit näkymät ja rauhallinen sijainti luovat hotelliin hyvän ilmapiirin. Omalla autolla olevalle hotelli Prestige on oiva tukikohta kiertää niemimaan pikkukyliä ja nauttia niiden tunnelmasta.

Miinukset: Oma huone oli aavistuksen pieni, mutta iso parveke ja mahtavat näkymät korvasivat sen ruhtinaallisesti.

Plussat: beautiful hotel

Miinukset: location, misrepresented services.

Plussat: The staff is great!

Miinukset:

Plussat: The views fom our terace were spectacular, hotel staff were excellant

Miinukset: No restaurent in hotel which would hav been nice for lunch but breakfast was great and when we asked about lunch they did offer to make sandwiches

Plussat: Nice hotel, perfect location, splendid view, excellent and professional staff, breakfast with fresh orange juice, pancakes and spumante. If you want to feel realy comfortable, don´t hesitate to choose this hotel.

Miinukset: Absolutely no.

Plussat: The staff were very nice and kindley and helped us in everyway they could if we asked them for, and the room was lovley and very clean.

Miinukset:

Plussat: This is an amazing hostel. It looks more like a deluxe hotel than a hostel. Everything was tastefully decorated, spotlessly clean and comfortable. The staff were amazing too!

Plussat: excellent location nice accomodation good breakfast

Plussat: Hyvä aamiainen

Miinukset: Huoneessa ei ollut kunnon ikkunaa.

Plussat: nice bed, clean room, nice breakfast. everything was good

Miinukset: nothing

Plussat: It's a great place to stay in Sorrento. The accommodation is clean, comfortable and the staff are very welcoming. I have really enjoyed my stay.

Plussat: Location and accessibility

Plussat: Room slightly run down but comfortable and clean. We had an issue with a bath tub that was resolved quickly. Staff at reception friendly and helpful.

Miinukset: Breakfast for €10 was too expensive considering there was no hot food apart from gloopy eggs. Spa was lovely but extremely difficult to get to through cold staircase. Don’t expect to get a towel, we were told to use our dressing gown that we wore to walk from our room and then walk all wet and cold back to the room. Also-different opening times every day. Overall- too expensive for out of season stay.

Plussat: Bed was comfy

Miinukset: No windows

Plussat: Sijainti, henkilökunta.

Miinukset: Siivooja ei tullut enää, jos nukkui myöhempäänp

Plussat: this hotel is very very elegant and quiet. the suite are very comfortable and nice. good

Plussat: Location great and staff excellent. After my sister had a fall at Ercolano they went out of their way to help.

Miinukset: No complaints at all.

Plussat: I liked everything about this hotel. The name says its a hostel but its more than a hostel. The staff are extremely helpful, the rooms were very clean and its location is excellent.

Miinukset: I had no complaints to be honest

Plussat: Excellent staff. Very helpful with tours to Amalfi and Capri and orientation to the city. Good access to hotel from train station via bus. Be sure to avoid the taxis. When we arrived they charged us 20E for a 5 minute ride. Just catch the local bus to the Marina Grande. On the way back up from the Marina, it stops 50 m from the hotel.

Miinukset: No WIFI in rooms. Have to go out to lobby.

Plussat: All of the staff that I dealt with were friendly, helpful and informative and I noticed that they were the same with every client every time. The breakfast is excellent and plentiful and even the machine coffee is good. I had a huge room with a spacious bathroom and would definately return.

Miinukset: The shower screen was a little unstable but it was not a problem once I was aware of it.

Miinukset: Tiedustelimme henkilökunnalta mistä Sorrentossa voi vuokrata veneen ja kuljettajan 1-2 tunnin retkelle. He eivät osanneet vasta/tienneet asiaa, vaikka ammattimainen palvelu oli saatavilla 400 metrin päässä lähimmässä rannassa.

Plussat: Hinta/laatu-suhde kohdallaan

Miinukset: Huonot opasteet hotellin löytämisen kannalta

Plussat: Clean, location

Miinukset: what you can see through the window, is just other window. no sunshine. very noisy from everywhere, extra 5€ for air-con. no breakfast. not so cheap totally.

Plussat: Sijainti on hyvä, respan henkilökunta ystävällistä

Miinukset: kaikki palvelut ovat lisämaksullisia: ilmastointi, minibar, pyyhkeet yms. --jää vähän huono fiilis

Plussat: The Staff, Facilities, and the location are all excellent for the price. The hotel is opulent and well appointed, the staff are friendly, knowledgable and very helpful, and from the front door it's 10 minutes to the Marina Grande or 10 minutes to the heart of Sorrento.

Miinukset: Nothing particularly, but be aware that you will be charged extra for air conditioning, the use of the fridge and safe, and will also be charged for towel/linen changes - you get nought for nought! That said though the charges are reasonable and the Hostel is very competitively priced.

Plussat: hienot,isot tilat ja deluxemainen atmosfär..kiva henkilökunta

Miinukset: isoon huoneeseen sopii pieni pyöreä pöytä ja 2 tuolia ympärille.

Plussat: The Hostel is more like a 5 star hotel. It is impeccably clean and excellently decorated. It was a little difficult to find at first but was in reality convienently located to everything you needed and wanted to see. The spa facilities were awesome but I would advise non- Italian speakers to make sure all is understood about the services being puchased. I highly recommend this hotel to anyone planning a stay in Sorrento and will stay here again when we hopefully return in the future.

Miinukset:

Plussat: Impeccable service with classic European style.

Plussat: It is in excellent condition and fantastic location

Miinukset: Nothing

Plussat: Michelin restaurant experience was fantastic. Bathroom was spicy and new. Excellent view to Vesuvius volcano. Hotel has own park. Town is overcrowded. And green territory is really a luxury. Staff is well trained. You feel like a special guest

Miinukset: Breakfast was absolutely poor. Maybe because of the last days of the season. But the hotel gave me a good discount when I told about the limited food choice.

Plussat: It was an amazing experience, we had a minor issue in the room we were upgraded to an exceptional suite. The staff and management were amazing. The location is excellent as well. You feel like not leaving the hotel. It was exceptional.

Plussat: The best possible combination of luxury accommodation, excellent culinary experience and most of all the warmth of the people of the Excelsior team. Not just staff but more of a family. Couldn’t ask for more!!!

Plussat: Service was good and the hotel has a special quality about it due to its history.

Plussat: Excellent location, very good facilities

Plussat: This hotel has the reputation of one of the best hotels in the world. And it delivers on that promise. An extraordinary hotel that defines the word 'Comfort'.

Miinukset: Rather more Americans there than I expected. Not a massive problem but you can sometimes get too much of a good thing!

Plussat: the view, food, history, staff, Full breakfast, Great location

Miinukset: bed was a little soft for me

Plussat: Beautiful hotel with magnificent views of Gulf of Naples

Plussat: We liked the de luxe room we had overlooking the Bay of Naples.It was very comfortable and we had wonderful views of the bay.Breakfasts in the beautiful restaurant were excellent.

Miinukset: No complaints.

Plussat: Excellent staff at the front desk, very helpful. Amazing views from balcony and restaurant with excellent food as well.

Miinukset: Bed could be more comfortable.

Plussat: This hotel was the highlight of our trip. Our deluxe room with sea view was unbelievable. It was a good location to take the boat to Capri, Naples, etc. Beautiful gardens, fantastic staff, would stay there again and only there.

Miinukset: We have no complains as it was fantastic

Plussat: Wonderful Views, great location, beautiful grounds/gardens.

Miinukset: Expensive, Bedding and towels were average quality, Although nice with a great view, the room was not has luxurious as some other hotels we stayed at in the price range.

Plussat: Courtesy of the staff - particularly concierge. No language problems and internet access to room good

Miinukset: Bathroom in room looked a bit tired and sliding door not a good idea.

Plussat: Service and friendy staff

Miinukset: Initial room was lacking a balcony but we were moved the next day to a suitable room as reserved.

Plussat: location, views from hotel. dining room

Miinukset:

Plussat: Hotel very central, lovely pool, food average

Miinukset:

Plussat: Puutarhan puoleiset huoneet ovat hyvät. Älä mene tien puolelle.

Plussat: Pool & beach. Staff very helpful.

Miinukset: Breakfast - more fresh fruit choices needed. Beds very hard. Had to pay €20 per person for beach!

Plussat: Great view over the sea at the back of hotel. Area is idiliac and romantic.

Miinukset: Bar in sister resteraunt on the grounds is way over priced. Charges for parking seem excessive. Noisy corridors wake you up while sleeping. Taxis coming from the town to hotel will try charge you extortionate rates. Best to walk if possible.

Plussat: It was clean and well maintained

Miinukset: Dated furniture

Plussat: That it had views if the garden/ Parc and i was able to use the other connecting hotels facilities !

Miinukset: When I arrived just after midday from Carpri ... I was told I’d have to wait to check in - which I wanted to do even though I said I didn’t care I about accessing my room - I just wanted to do the prelimary stuff no! I was told to wait ! I asked if I could use the pool or beach club ( which was extra and I was will to pay right then .., No ! Not till I checked in - at 3 pm ! The Hotel is a good walk to Sorrento and at that point I didn’t know my way ... I was told I could go have a drink at the 5 star sister hotel Princepessa ... once there staff were very helpful especially when I mentioned all I really wanted to do was go to the beach club for a swim ... they contacted la residenza who then could check me in and give me my keys !!!

Plussat: Great property and the view is stunning and super close to center of sorrento and property offers shuttle! Also staff gave great information on how to go say trip to Capri! Came with my best friend and her daughter and was very good!

Plussat: Nice view, beautiful park

Miinukset: On the website it says private beach but then after you have made the booking they tell you that you have to pay 35 euros per person to go to the beach and 50 euros per person in the weekend. MISLEADING!

Plussat: Good breakfast, nice location

Plussat: Pool and breakfast

Miinukset: Noisey

Plussat: Food choice at breakfast a bit limited. Gluten free poor.

Plussat: The gardens and pool were just beautiful and the staff were friendly and helpful. Rooms were very clean and spacious.

Miinukset: Having to pay €20 per person for the beech facilities and €5 per person for the shuttle bus was over the top. Also pool bar was too expensive. If prices were a little less one would use it more.

Plussat: La Risendenza is on a prperty which is also shard by 5star hotel parco dei principe. We were allowed access to this hotel which was postioned on a cliff on the water. We used the restaurant, bar, wellness spa&pool. View of the sorrento coast as we were served drinks on the terrazzo where magnificent!!!

Miinukset: This hotel is rated 4 star but was very basic&noisey at 5am each day due to bus tours. To use the beach there was a charge of 20euro each which is ridiculousally high, considering the most we had to pay elsewhere was half that. Sister hotel on property had free access to beach. When i booked i did not expect to pay for using the beach. Also the shower was mouldy

Plussat: the pool

Miinukset: not good value for the money

Plussat: fantastic friendly staff . great comfy clean rooms , great breaky

Miinukset: parking services was poor , once they couldnt locate our car and once we actually had to walk a fair way to get our own car

Plussat: Stayed at 'Parco Dei Principi' due to the offer. Liked view!

Miinukset: Was a nightmare: door bangs, people above noisy, started a 5.30 in the morning (one hears everything!)- another room was offert without balcony!, Mold in bathroom, tomatoes were black inside ...needs urgend refurbishment!

Plussat: swimming pool was great. Also the breakfast was good.The goods of the hotel were superb.

Plussat: Just the room, some staff were extremely friendly and nice, a few in particulay were horrible. My experience and the group, (which we all stayed in hotel) was not a memorable one for any good reason

Miinukset: a lot of the facilities were not available to us, pool was closed, we used neighbouring hotel's pool for one day. and when they eventually did open the pool, there was a machine in it cleaning it constantly, baby pool was not cleaned at all, bottom of pool was black, we had 3 children in our group who needed the small pool because of age and being non-swimmers

Plussat: I loved the gardens and the pool. I thought that the rooms although a little basic were very clean. It would have been nice to have had a bath rather than just a shower in the en suite.

Miinukset: I thought that the staff were the only thing that let the hotel down.

Plussat: The breakfast terrace and swimming pool were nice.

Miinukset: Towels and sheets were not changed every day.

Plussat: Everything - the hotel was lovely, the pool was fantastic and the staff were very helpful and friendly. A nice walk into Sorrento each evening and not far from the port either

Miinukset: No lunchtime or snack facility within the hotel

Plussat: Great value.

Miinukset:

Plussat: Perfect hotel for our stay in Sorrento! Excellent location, gorgeous view, excellent staff, very clean and just an all around nice hotel. The entire staff was beyond friendly and helpful. Highly recommended if you are looking for a smaller boutique style hotel.

Plussat: Brilliant view with totally Italian style breakfast (also have fried eggs and special sausage bean(definitely have to try You could see volcano while having breakfast Fantastic room with two balconies makes me love sorrento more and more

Plussat: Staff are superb... smashing breakfast available until late morning...no hassles organisation of day trips and transfers (we were getting lazy at the tail end of our trip, was nice to have someone else do the leg work).... nice stay in a great and very romantic little town

Miinukset: No in room coffee making facilities.... was a tad expensive (relatively speaking) but it was a sea view in Sorrento... other than that no real qualms

Plussat: Great location excellent staff- beautiful comfortable room with balcony sea view & garden- Delicious Sunday breakfast was served on the top terrace with beautiful sea view!

Miinukset: Nothing!!!

Plussat: The stay were friendly and very helpful, couldn't do enough to help, fantastic. The hotel was clean and stylish. We booked a room with a sea view and it didn't disappoint with a great view over the Gulf of Naples and Vesuvius.

Miinukset: Unfortunately we stayed off season so the roof terrace was closed.

Plussat: The staff were very friendly and informative and the position was easy walking distance to the main centre.

Miinukset: The fact that we were unable to access the advertised roof top lookout.

Plussat: Todella ystävällinen henkilökunta. He suosittelivat muutamaa ravintolaa ja retkikohdetta joissa vierailimmekin.

Miinukset: Melko hintava.

Plussat: Staff were fantastic, spoke fluent english and were very helpful. Location is perfect, short stroll into the main square and same distance the other way to the beach.

Plussat: sijainti

Miinukset: huono äänieristys

Plussat: Well located hotel close to town with a wonderful view of the sea. Comfortable spacious rooms, even the breakfast room had a brilliant view. The garden was the perfect place for pre-dinner drinks.

Miinukset: The location of the hotel is very difficult street to navigate but once we were there the staff parked our car in the hotel carpark where it stayed for the duration of our stay. The drivers in Sorrento are slightly lunatic.

Plussat: Tosi mukava henkilökunta, odottivat ja olivat huolissaankin meistä, kun vähän viivyttiin tulomatkalla. Järjestivät meille venematkan Caprille, joka onkin ihan käymisen arvoinen paikka. Ihan hyvä aamupala, aamiasihuoneesat upea näköala Napolin lahdelle. Huone ihan hyvä, pieni parveke oli kiva, siinä oli mukava istuskella illalla ja nauttia hyvästä viinistä. Hotellin sijainti on tosi hyvä keskustan kauppojen ja ruokapaikkojen tuntumass.

Miinukset: Ei tosiaan

Plussat: The lady who checked us in was quite night but she was the only one.

Miinukset: It was really dated. Apprently we booked a room with only a bath there is no option for this but even so the bath was so hideous with the covering wearing away & green cleaning product left in the sink hole, you would never use the bath. We complained to the front desk who were not pleased & said we had already been upgraded free of charge & if we wanted a better room we would have to pay, we asked if we could please leave after one night and they refused saying we would be charged even though we were extremely unhappy. The breakfast staff were unhappy in the mornings and you felt like you were an inconvenience to them, we asked to take our car out of the garage the next day and the man removing had a tantrum as it was parked in. very bad.

Plussat: Great location - easy walk to the town center. Nice sized European room

Miinukset: very stingy with ice - unlike the 5 other European hotels we stayed at

Plussat: Pieni siisti hotelli hyvällä paikalla lähellä keskustaa.

Miinukset: Äänieristys olematon. Normaali puhekin kuuluu naapurihuoneesta ja käytävältä.

Plussat: Very good situation! Near to all. Breakfast with sea view is very nice!

Miinukset: Some towels are not clean. The man in reception is not very nice. But Fatima is very professinal, thanks for your info.

Plussat: Hotelli oli siistin yksinkertainen. Näkymä aamiaistiloista on upea.

Miinukset: Hotelli oli varsin meluisa. Huoneet olivat varsin pienet ja yksinkertaistetut.

Plussat: This is the second year running that I have stayed here at this hotel and look forward to returning next year. The staff are very pleasant and the hotel has an ideal location,10 minute stroll to the main Piazzo Tasso and 5mins to Marina Grande. The breakfast was pretty basic last year, but acceptable, this year there was a bigger selection which was a great improvement. I would not hesitate in recommending this hotel as a clean welcoming place to stay in Sorrento.

Miinukset:

Plussat: It had a large balcony with huge doors. The room was massive. Beautiful view of Bay of Naples.

Miinukset: Dinner was not included with our stay but it said it was on the website. Solarium was not open. The pool would have cost $9 euro to use.

Plussat: Standart 3* hotel not more

Miinukset: Water costs 3 EUR :))

Plussat: The shuttle to and from town was perfect. The location was great. Staff very helpful. Rooms were big and a great view from balcony.

Miinukset: The only thing I didn’t like was I couldn’t get a proper coffee for breakfast, they only had a self serve machine (not what I expected in Italy)

Plussat: Supervisory staff - brilliant, ordinary staff - surly and de-motivated.

Miinukset: There were no tea/coffee making facilities in the room. The food was at best mediocre. We had sea bass on the first night - it was well undercooked so we sent it back. The fresh plates came and were undercooked exactly the same. Breakfast scrambled eggs - undercooked and slimy, etc. We didn't eat at the hotel again, except for a pair of lunch time pizza's by the pool. One was a Margherita - simple and easy, the other was supposed to be a ham and mushroom. It was another Margherita with ham on it - no mushrooms. The drinks with the food were not the ones we ordered so we sent them back and had the correct ones sent. Needless to say both lots were charged to us. To be fair, the check out manager was extremely helpful and deducted the over charge and reduced our bill by 90 euro's. I very rarely complain, but for 280 euros a night with food extra, I expect a bit better service.

Miinukset: I felt the Vesuvio was busy catering to the tour group crowd. Most of which where older people. They were so busy catering to these groups of people that I think the individual hotel stayer got a little ignored. WiFi was really only accessible in the lobby but it was a 5.00 euro one time charge. The had good shuttle service down the hill to town. If you miss the bus it is at least 25 euro cab ride back.The staff was not memorable but the breakfast was okay. They serve buffet style. If you are a coffee drinker it takes a long time to get a second cup as they are busy with the guest who came with a tour group.

Plussat: The room was good size with balcony and fantastic view of the sea. The front desk staff very helpful. The hotel shuttle to town and back was convenient and very much on time.

Miinukset: The dinning room staff (we only had breakfasts there) were rude and not attentive. Every guest had the same complain.

Plussat: The hotel staff was extremly attentive & helpful , the shuttle service to d/t Sorrento was punctual.

Miinukset: The walls are quite thin & you can hear you your neighbours taking a bathq/shower

Plussat: The views and the pool facility was very good.

Miinukset: Poor information on the excursions, local exhibitions etc..Were misdirected to pick up point for the hotel bus so got a lift on another hotel's bus-presidente. Needs to be more bus contact with the centre of Sorrento in the late afternoon-many of us walked and the last section is dangerous-no pavement. Because of this would book again with a hotel within Sorrento.

Plussat: Excellent pool, good size rooms, helpful staff.

Miinukset: Breakfast was poor and exactly the same each day.

Plussat: Rauhallinen mukava hotelli, hyvä allasalue, loistavat mahdollisuudet ulkoiluun ja erilaiseen "lenkkeilyyn, aivan hotellin vierestä pääsee alueen hikingreiteille ja eri reitejä on useita.

Miinukset: Hotellin bussikuljetus voisi kulkea tiheämmin.

Plussat: great location, rooms not so good, very old fashion but staff very friendly.the pool was great.

Miinukset: the rooms were old and just very quite .not much to do apart from pool. restaurant not that great .

Plussat: Fantastic room and views from the hotel terrace. Good location away from the town and excellent free bus service. Lovely clean hotel

Miinukset: Entertainment only geared towards the older generation. Livelier music and bar around the pool area would have seriously improved our stay and for the other thirty somethings staying in the hotel. A less formal evening meal option by the pool restaurant would have tempted us to eat there. Lunchime options were excellent.

Plussat: The sea view is good, though it is a fair distance from the coast.

Miinukset: The food in the hotel is not at all good.

Plussat: pool , bus to town , staff

Miinukset: breakfast limited in choice

Plussat: Nice room, fantastic view, pleasant staff and very very relaxing.

Miinukset: Breakfast selection a bit limited for a hotel of this general high standard