Sorrento hotellia

Plussat: The location was great.. The buffet breakfast was good and the staff was friendly.

Miinukset: No one welcomed us on our arrival.. Although it is a five star hotel, no one was their to assist us with the luggage.

Plussat: The staff was friendly, knowledgeable, and accommodating. The excursion and transportation operators that the hotel recommended were very good and the hotel took care of bookings for us. The hotel is beautifully appointed and the view from the rooftop pool and bar is extraordinary. The location of the property is perfect - very close to the main square and many restaurants and shops, yet a few steps away from the hustle and bustle.

Plussat: The hotel decorations were wonderful. It is in a perfect location and a great staff.

Miinukset: We wanted the air conditioning to go lower.

Plussat: This hotel is incredible. The location is perfect in Sorrento. You are close enough to everything in town including beautiful ocean views but far enough from the noise and crowds. The staff at this hotel is amazing. I have never felt so cared for by a hotel staff. They went out of our w this hotel is incredible. The location is perfect in Sorrento. You are close enough to everything in town including beautiful ocean views but far enough from the noise and crowds. The staff at this hotel is amazing. I have never felt so cared for by a hotel staff. They went out of Their way to make everything perfect. The breakfast is an experience in it of itself. The rooms were very large, well decorated, impeccably clean, and exceeded all of our expectations. I would stay here again without any hesitation and highly recommend this for anyone looking to stay in Sorrento.

Plussat: This place was beautiful and the staff were very accommodating.

Miinukset: Liked everything about the place.

Plussat: The property is beautiful and the location is perfect, just steps from the elevator to the pier and near the main square. We had a deluxe room, room 319, with a huge bathroom and ample storage, and a big balcony with a partial view over the sea. The breakfast buffet was terrific and had an omelet station, which was excellent.

Miinukset: We discovered small black ants in our bathroom right after we checked in. The maid came up and sprayed. They died, then a few more came in. They died too, and that was it. The word must have gone out to the ant community to stay away!

Plussat: We loved absolutely everything. Before arrival, the hotel arranged a private transfer for us from Naples airport till the hotel: very professional, on time and very welcoming, a great start to our stay. Then, once we arrived to the hotel, we were speechless: beautiful hotel, very tasteful design, only positive vibes. The reception staff was AMAZING especially Roberto who took care of every little single detail during our stay, from restaurant bookings to arranging transport for us, really outstanding service which was obviously memorable for us. In our room we were greeted with little sweets and complimentary water. The breakfast was delicious, and a special thank you to Luigi and Dario who really made us look forward to eating breakfast every day with their amazing service. Dario provided us with excellent service at breakfast, he brought us coffee four times to make sure it was hot enough: this kind of attention is incredible and your hotel deserves more than 5 stars must I say. The rooftop offers incredible views of the Marina and the sunset, we were lucky enough to be able to catch the fireworks of Ferragosto which was amazing. It was an unforgettable experience, we really look forward to coming back to Sorrento !

Miinukset: Everything was perfect !

Plussat: Everything was just perfect!!! Recommend!

Plussat: Very luxurious large hotel that was full. But we only knew this as we asked,,, it felt like it was ours, pool not crowded, bars empty etc. At the excellent buffet breakfast we saw the other guests and were pleasantly surprised by the piano player who performed nonstop! Close to everything, next to all the shops and restaurants.

Miinukset: Only the hairdryer was the type that you had to always hold the button...not easy

Plussat: The history of the hotel and decor provided are real Italian experience, great location, great breakfast provided. Staff could not help so much

Miinukset: Having to pack up and leave

Plussat: Loved the location, staff were so inviting and the breakfast was amazing. A touch of class! We were delighted with our stay.

Miinukset: Nothing!

Plussat: Location to beach & Shopping

Miinukset: Rooms very small

Plussat: Beautiful building in a great location. Rooms large and breakfast very good.

Miinukset: Reception staff spoke excellent italian but not great english

Plussat: Good location, great breakfast. Super helpful staff: thank you Simona for assisting to book tickets for attractions, taxis and restaurant recommendations.

Plussat: Beautiful location and view. Breakfast was WONDERFUL.

Plussat: The breakfast buffet was extensive with excellent wait staff. They also have an elevator which will take you down to the beach or harbor instead of walking up hills or steps. The main town was only a block away.

Miinukset: Nothing

Plussat: Staff at breakfast were very polite and friendly.

Miinukset: I have used booking.com for many trips, this was a big disappointment this time. We went to celebrate my 60h birthday. The staff upset me when I asked for a towel to use the pool, a member of staff asked me how many, I replied that I needed , he passed me a towel, then as I was walking away commented to two of his colleagues, how many, surely she needs 2, all three laughed. I have suffered with panic attacks, lack of confidence and stress for many years,, also recovered from bulimia. This remark left me upset, I reported the incident to the staff on duty, who said that he was sure I had misunderstood what had been said. We went back to speak to the staff who denied saying anything. I would not use the pool for the rest of my holiday, which is a big part for me as I swim most days. The breakfast was repetitive, and not aimed at British people at all, and the cost of anything purchased at the hotel was absolutely disgusting, we ordered two small beers, which cost us 14euros. Dogs were barking near the hotel constantly, which made a relaxing holiday impossible. I hope you take my comments seriously, if only to save other holiday makers the stress and disappointment I feel. Mandy Wills

Plussat: The location was fantastic and slightly away from the busy centre. The dining room for breakfast was very charming as were the staff

Plussat: The hotel is great. Public rooms are spacious and well appointed and my room was large and clean. Staff were friendly and helpful. The best thing is the breakfast - Fantastic! One of the best buffets I've seen.

Miinukset: Only thing I can say is I was under the impression the hotel was right on the clifftop. It is on the clifftop but not on the front so no panoramic sea views.

Plussat: Everything is just so: service is faultless and the facilities ooze style.

Plussat: The staff was extremely nice and welcoming and the rooftop restaurant was amazing!

Miinukset: The beds and rooms could be updated a bit. Also adding more irons for people to use would be helpful.

Plussat: location good for town centre and beach/port areas (using hotel lift)

Miinukset: Room was small, considering the price

Plussat: The garden and the view from the restaurant was perfect

Miinukset: The lighting of the bathroom wasn't enough (or I didn't find another switch ?)

Plussat: After staying in Florence and Rome, we were ready for a nicer hotel, and this place did not disappoint! The hotel is beautiful in every way and the clifftop views are beyond stunning! Our room didn't have a water view, but we were able to enjoy every breakfast and evening drink on their terraces soaking in the views of Mt. Vesuvius and the colorful harbor. We loved lounging by the pool and having food and drink service available there also. The service was excellent and our room was exceptional, with a comfortable mattress, robes/slippers, and air-conditioning. The location can't be beat--so close to the town center and a fun walk down to Marina Grande. Use the hotel lift to get down to the beach and the port. Our stay here was the perfect place to celebrate our 30th anniversary--it felt like a splurge but was within our budget and it has a romantic vibe. We would definitely stay here again.

Plussat: Location and condition of the hotel. It is old but superbly maintained.

Miinukset: Nothing

Plussat: Very friendly staff

Miinukset: Flies at the pool

Plussat: Kaunis, arvokkaan näköinen sisustus. Ulkouima-allas kiva.

Miinukset: Jos tarvitsee pehmeää patjaa, sänky on silloin kova. Erilaisia tyynyjä on kyllä valittavana. Ilmastointi ei ollut päällä huhtikuussa, joten huoneessa oli yöllä turhan lämmin. Aamupala on monipuolinen, tosin hotellin hintatasoon nähden olisi voinut olla runsaampikin.

Plussat: Location is perfect. The staff were friendly and extremely helpful. Breakfast was great. Our room was on the top floor with a beautiful of the bay and great terrace. Big bathroom too. Pool was a wonderful place to relax. We loved everything! Will stay here again.

Miinukset: Loved everything!

Plussat: Everything

Miinukset: Nothing

Plussat: This Hotel combines the classical look of Italian villas of previous centuries with all modern facilities and the location is just perfect with the city centre and all main attractions and restaurants and shops etc. within very easy walking distance. The garden and outside seating areas were numerous and exquisite The Hotel staff were all very efficient and mostly very warm and helpful. In addition to the large main lobby area, there are an unusual number of rooms and areas all exquisitely decorated and furnished in which to just sit and relax and take in the atmosphere of the furnishings and paintings etc. and the balcony overlooking the sea is perfect for sipping that before dinner sherry overlooking the sea as the sun goes down and in the convivial atmosphere sharing tips with fellow guests about recently discovered places to visit/restaurants recommended to dine in......

Miinukset: The information about the lift down to the "off the wall" public piers, with small restaurant and with deck chairs and seating above the sea - no beach to speak of - was not publicized enough. Not knowing about it we walked down a very long and eerie tunnel to get there but thankfully saw a notice about a lift for hotel guests only to get back up.

Plussat: Perfect location. Spacious double room with spectacular views. Comfortable bed. Very clean hotel. Accommodating staff.

Miinukset: Breakfast was fair. Milk, bowls, and spoons were warm. The food was just ok. Selection was limited. Chose to eat breakfast off resort.

Plussat: The grounds were beautiful, our suite and balcony were lovely and the view from our room and balcony were spectacular!

Miinukset: We were disappointed with our dinner. It was good, but not what we would expect from a hotel of this caliber.

Plussat: Sijainti aivan helmi, siis joka paikkaan, satamaan, rannalle( hotellista oma hissi rannalle) ja keskustaan todella lyhyt matka.

Plussat: Hotel’s location is great - near the city center, Marina and the beach/docks. Bus/train station 10mins walking distance. Overall the hotel area is great and well kept. Breakfast hall has great views on the Bay of Naples and the terrace as well. Staff was helpful. Rooms are ok, quite sparse but plenty of space, bathroom and shower were good.

Miinukset: The beds and pillows were really uncomfortably hard, some of the worst beds we’ve ever had in a hotel. Breakfast is very poor for anything else but sweets and the quality for e.g. eggs is quite bad. Breakfast coffee is bad, not strong and tasty as you expect in Italy. Pool area (sun beds and pool bar) had quite a lot of odd flies in October from the banana trees around the pool area which made it a bit less attractive.

Plussat: swimming pool, lounge and location

Miinukset: Shower was abysmal. leaked all over floor and useless shower head. Side of bed was stained Toiletries not topped up No instructions for phone, few english speaking tv channels Would not recommend

Plussat: Execellent view of ocean and Mt. Vesuvio. Very good breakfast.

Plussat: The location, even though it’s about a 25 minute walk to station. The pool area

Miinukset: Musty, old and an awful feeling about the rooms. Felt like a camp site. Maybe because they slapped a few bits of ugly old cane furniture in a room and charged us the earth. Staff were obnoxious and couldn’t care that the 1st night we had bed bugs. 2nd room was just as old. Door of the old shower was broken and shower full of mould. By the 3rd night (yes moved into 3 different rooms) it was better, but very dusty. This is not a 4 star hotel!

Plussat: The view from our room was perfect. The pool was a great temperature and very inviting. Breakfast was really good.

Miinukset: The towels and bedspreads need updating.

Plussat: Breakfast was good. Plenty of choice. Room had a balcony which was very big and great views over bay of Maples.

Miinukset: Room decor could do with being refreshed.

Plussat: Great location and nice facilities, very very uncomfortable bed and pillows, as well as excessive street noise and early morning hotel staff activity (I think kitchen was directly below our room, 212) meant we never had a decent night of sleep. Pool area and bar was great but doesn’t have the epic view depicted in website photos.

Plussat: Location, pool, pool bar attendant and breakfast maître d.

Miinukset: Staff at main desk are helpful but grumpy. To be a winner you need to smile to the customers and go that extra mile even though many are pains in the proverbial. Desk needs to lift its game.

Plussat: location, breakfast, and our room with a porthole window with seaside view. pool hours were 9-7. i wish they had been 7-9. i couldn’t dip in pool before we left for day and we returned too late to enjoy at other end. i did hike from hotel one evening. i had discovered these paths while reading. concierge helped me find them- but a write up in hotel book would be a plus.

Plussat: The breakfast was lovely - eggs and tomatoes and baked goods were delicious. Bed was very comfortable. The staff were very friendly. The room was very clean as were the communal areas and pool. The pool and jacuzzi areas were relaxing and quiet. There were plenty fresh towels left every day.

Miinukset: The jacuzzi does not heat up fast enough The restaurant should be positioned on the 6th floor to make best use of the great views There was a screw protruding from the floor in the area between the balcony and our bedroom There was no toilet paper left in the room after it was cleaned on the second last day of the trip.

Plussat: Great location. The staff was amazing. Valentina Guarracino was so sweet and helpful. Breakfast was tremendous and easy walk to everything

Miinukset: N/a