Dalian hotellia

Plussat: Location is perfect for the International Conference Centre and near the harbour but a bit away from the rest of the city. a beautiful and well maintained hotel, very clean with excellent facilities, good food and a nice caffe.

Miinukset: Hard to get away from cigarette smoke smell even on a non-smoking floor because other floors allow smoking. Most of the staff are friendly and helpful - particularly front desk and room cleaning - but too many in the restaurant and bar have English that is not even at functional level for their work. Maybe if the target clientele is Chinese, this is not a problem.

Plussat: Nothing.

Miinukset: The room smelled like there was a chain smoker’s party last night. There were red stains on the sofa. The shower so full of lime the shower itself was a torture. The breakfast room was totally overcrowded, there were no plates or glasses available. We had to eat in the dark windowless bar area. Almost all breakfast items were either out or of poor quality. The room phone didn’t work as the instructions said so I had to go downstairs to the reception to order in-room-dining. There were no snacks in the minibar. This hotel clearly fails to meet western standards.

Plussat: Generally good and obliging staff - Hilton standards.

Miinukset: - Sink wasn’t cleaned properly - And although the food amount and quality was fine - the size and finished product changed with each shift.

Plussat: Breakfast was fantastic. The service REALLY excellent. They catered to every need quickly and politely. Highly recommended. Everything was fresh and warm, or chilled as should be expected.

Plussat: We are from India and knew only English. The staff however were very friendly and went out of their way to help with taxis etc.

Miinukset: Our caution deposit could have been returned on time as promised. Since we do not understand Mandarin, it was difficult to understand the procedure. If they had given a hand-out/pamphlet to let us know what is to be done, we would have saved time. Also the bathroom door lock needs changing. It got stuck and we had to call the reception to get it repaired.

Plussat: everything you'd expect from a Hilton, well executed and at a high standard. perfect for business travel

Miinukset: staff's English skills are not up to spec and room service food quality isn't great. The spa is deserted and lacks some attention to detail, but treatments of good quality.

Plussat: Excellent room size. Very nice breakfast. Lots of choices in breakfast. Good Wi-Fi. Great location with nearby shopping centre. Highly recommended

Miinukset: Nothing

Plussat: Very nice and spacious room, lovely to have a separate shower and bath too. Bed was absolutely huge and very very comfy. Overall the hotel is very clean and well maintained. We didn't get to try the food but it looked really good. The desk staff spoke good English which was a relief.

Plussat: Staff and service

Miinukset: The food and hall lighting in the room

Plussat: The location is good, the staff is friendly.

Miinukset: The hotel is quite old, there is unpleasant smell in the room.

Plussat: The facilities and the staff.

Miinukset: The breakfast was the worse during our stay. The kids were all over the place, running and shouting. It was not pleasant.

Plussat: Nice hotel, good breakfast and good location.

Plussat: Breakfast is good. Good variety. The room is comfortable and spacious. Staff is friendly and helpful.

Plussat: Very nice. Very comfortable. Great spa on the property.

Plussat: Excellent hotel way above your average hotel

Miinukset: Pillow and mattress little soft for me

Plussat: Everything. Especially the staff.

Miinukset: Nothing.

Plussat: Service is excellent, rooms was very clean and comfortable, buffet dinner was also excellent with a good variety of fod to choose from. Breakfast is good. View from room over the bridge was very beautiful. Best thing is the staff, excellent.

Miinukset: Breakfast was very busy and staff struggled to meet the huge demand for food and coffee, but they did their best.

Plussat: Location is nice, the view from room is amazing over the Bridge of Dalian near the sea side and Shinghai square. Breakfast is good with variaty for all tastes. Staff team very helpful and take well care of all your needs. Beadroom is very nice, clean and big enough, bead and pellows are very nice, room temp was just at point.

Plussat: The first time to stay this much beautiful and luxury hotel!! The future, lobby, room, the view, everything in this hotel was absolutely amazing!! The staff was also very helpful and friendly. I ordered a breakfast by room service, and the quality was also great! Definitely recommend here!

Miinukset: Nothing

Miinukset: Conrad Dalian hôtel didn’t accept me to pay the deposit with my Chinese bank card, they requested for a Visa one. Ok done. The last day, they cancelled my deposit and asked me to pay the total..with the same card. Ok done. They said that I will be refund immediately (like it used to be in all hotel, at least all international brand), but then, two days later I ve learned that it will takes 10 open working days to be refunded. That is just unacceptable. Because we are not talking about small amount. So Conrad hotel, I m very disappointed. You should have told me this on the first day.

Plussat: Everything. Best hotel I have stayed in

Plussat: Breakfast buffet was extensive with varied choice. The beddings were very clean.

Miinukset: The lobby furniture, the red chairs in particular need updating

Plussat: Many options for Breakfast . Bed very comfortable. Room space is bigger than other hotels.

Plussat: Nice and clean room. Staffs are always helpful. Great location. There are plenty shops and restaurants in walking distance.

Miinukset: Great breakfast buffet. However, some food are a bit dry, especially in winter. Could find a better way to keep them moist.

Plussat: Comfortable stay including room and breakfast. Maintenance staff work very quickly and kind to repair door.

Miinukset: It should be better a more smile for reception staff. Difficult to communicate to floor staff in English.

Plussat: I always stay at Kempinski and never regret. Great breakfast, clean and comfortable rooms

Miinukset: Room 2121 had noisy air conditioner which was switching on and off randomly so I couldn’t sleep. Shower is leaking.

Plussat: best customer service

Miinukset: everything was great

Plussat: Whole thing.

Miinukset: None.

Plussat: Clean rooms, nice spa area with swimming pool, good breakfast

Plussat: Clean

Miinukset: Slow

Plussat: The check in experience was met with a staff who demanded extra payment for wanting a double bed as compared to twin bed in a manner that was not properly put across and turn me off totally. If Furama does not welcome customers from website bookings which could be of lower rate and keep to the service standard they should not offer it at all. Otherwise , a well kept old hotel which is worth every cent spent.

Miinukset: Pls see above ..

Miinukset: The room needs repairing

Plussat: Terrible hotel!! Dont understand how they got 5 star rating. People smoking everywhere, in lobby, lift etc, and staff didnt do anything to stop them.

Miinukset: People smoking in hotel everywhere, the worst is that no staff to stop them. Breakfirst was very crowded, and robbish on floor and tables everywhere. I had to check out 3 days early and moved to grand Hyatte which is much better one for the similar price.

Plussat: breakfast is quite good

Miinukset: everything except the breakfast is terrible

Plussat: Clean and bright

Miinukset: Room was HOT and no one could do anything about it...not even bring me an electric fan. Apparently the heat goes on in October so I am supposed to stay in a room that is 24C (78f).

Miinukset: People is smoking everywhere ans the staff dont tell them anything, and the pool is not only private for the hotel they share with people from outside to swim m that make it crowded and uncomfortable to the guest, and the squash facilities are extra payed, not really a 5 star hotel

Plussat: Comfortable hotel. I was able to check in early. Efficient service.

Plussat: Staffs were very courteous.

Miinukset: Breakfast was very bad. Bad assortment. No flavor. Hygiene was terrible. I will not go back to that hotel because of this bad breakfast.

Plussat: I loved the outdoor terrace where you can bbq, drink beer and eat your breakfast.

Miinukset: No outdoor swimming pool

Plussat: Nice and modern hotel, very conveniently located. Good breakfast.

Miinukset: Room was very hot and difficult to cool down.

Plussat: Central located in Dalian, shopping mall, super market and restaurants close by Comfortable bed

Miinukset: The swimmingpool is a big disappointment. It is very dark in the afternoon without enough light. Additionally the staff there is really not nice. We are basically not allowed to do anything, following his orders - the swimming equipment is there (eg floating foam pads) however we can not use them as they are not Safe. Then why are they there??? - there is no watch ppl on duty though there is one guy giving orders on what to do and not to do - all ppl need to wear swim cap as they do not wanna clean up the hair Water is 1.3meters and a bit small Don't go for this hotel if it is just for the pool

Plussat: Excellent location, super close to Zhongshan square and to lots of malls but also smaller eateries and such. The room was comfortable (much softer bed than the Chinese average!) and the cleaning service excellent and discreet. Good wifi. All the staff I spoke to knew at least some English. The hotel also has an ATM, which is nifty. Nice view, too. Perfect for a business trip.

Miinukset: Not much to say here - I have nothing to complain about. Hotel was just what I needed, and offers a lot of other stuff (24/7 gym, swimming pool etc) that I didn't use. If anything the color scheme of the carpet is a bit aggressive, but that's no reason to go somewhere else really.

Plussat: Good location

Miinukset: Nothing

Plussat: The location and its super clean

Miinukset: Just note that they close the AC during the winter but the thing is the rooms are to humid ! It needs air . So the rooms are hot and the windows are closed you cant open them.

Plussat: No bell boys, we arrived quite late n not easy.

Miinukset: Location

Plussat: Cleaning lady was very nice and friendly. Knew that we have 2 children, and offered us extra bottled water and towels throughout our stay. Beach view was fantastic and we could also see the plaza musical fountain at the lift area from our floor very clearly. The kids were thrilled!

Plussat: Great location staff was excellent

Plussat: Breakfast, Bed, Gym, Location, Customer Service, The view

Miinukset: I heard the hotel was opened in 2017, however the furniture already looks used. The windows weren't clean, if you want to go to the swimming pool you need a cap for your hair, otherwise you are not allowed to swim. We were two visitors, unfortunately you are only allowed to lend one swimming cap per room, so we were not able to swim together - although they had many swimming caps left. We had to pay a deposit for the room which was almost twice the price for our stay without communicating in advance. The breakfast is great however it is sometimes a pain if every few seconds a waiter checks your table if he/she can remove some plates and dishes from your table. You feel so hurried as they would let you know to eat fast and leave.

Plussat: Great location at the beach. Room was spacious with a magnificent view. Many restaurants along the promenade and close by. Hotel facilities are top and breakfast selection was very well.

Miinukset: everything was great.

Plussat: Good location, good view

Miinukset: Staff was not helpful at all.

Plussat: The staff is very friendly!Rooms are cool, the view was super. Breakfast was amazing! Swimming pool is great

Plussat: Very nice Hotel! Spectacular view to the Bay Bridge

Miinukset: Hotel Bar Viva, the bar is spectacular and the view from the top is really top but the cocktails are too expensive and not very tasty.

Miinukset: Very bad and un kept property. Old towels with holes. The air conditioning was not working. Had to fight for a fan in the room. Furniture is also old. Pillows had spots on them. Overall very bad experience. Have stayed in ibis before but this was beyond bad.

Plussat: It covered the bases, for comfort and value for money. Convenient location with coffeeshops nrby

Miinukset: Didn't feel the hotel was so secure, partly because the smallish rooms and decorating/cleaning work being carried out on the same floor as my room

Plussat: The tour company in the hotel. It is worth your money. I like the location. It is very nearby Carrefour, many places to eat and it is very near the tram (Sanba Square line). The rooms and bathroom are clean and they provide 2 bottles of water daily.

Miinukset: The views outside the window were not that great

Plussat: The location is good, value for money

Miinukset: nothing

Plussat: The hotel was extremely good value. My superior room was amazing especially for the price - stylish, newly fitted and spotless with a pleasing view. The location is excellent both for getting around and for local shops and restaurants. Carrefour is nearby. The Duty Manager was delightful - in marked contrast to the front office staff

Miinukset: Just don’t expect any of the extras as described. There appears to be no heating or cooling system - ac non operational. Forget the tv, unless a Chinese speaker and can use the controls. (The staff could not or would not.) No wifi either. The hotel lacks the trademark Ibis soundproofing and extra comfy mattressing. However, the bed was comfortable enough and the - often very loud and intrusive - corridor noise finished quite early. There was no bar or ‘24 hour’ restaurant as promoted. It is a shame that smoking is allowed in corridors. The worst thing about the hotel was the appalling reception staff. The rudest and most unfriendly ever encountered. Avoid them at all costs and you will have a pleasant stay

Plussat: The location was really good, just a few minutes walk to the shopping area.

Miinukset: Never lock the door, if it happens that you lock yourself up in the room, the receptionist will blame you for that...she was very rude in telling me that only foreigners lock the door up while Chinese people don't do that because China is safe. I kindly told her that is not a matter of who locks the door or not, the point is that the hotel needs maintenance and they should at least inform guests not to lock the door up. Terrible experience ever.

Plussat: This is an exemplary property with management and staff that really does go out of their way to help guests have a good experience. Upon check-in, we were approached by the manager Frank who offered us his card just to welcome us and let us know he was there if we needed anything. The front desk staff spoke perfect English. When we checked out, another manager also approached us to see if everything was ok--this is a level of service that is unusual at hotels. They do not only cater to business travelers but to tourists like us who came to enjoy what Dalian has to offer--which is a lot. This is a really scenic city that we would have liked to spend more time exploring! The breakfast was amazing--one of the best hotel breakfasts I have ever seen, with an extensive array of tasty foods including two types of congee (millet and rice), fresh hot soya milk, soba, several rows of prepared dishes, dim sum, tea egg, literally dozens of different condiments and pickles, as well as fruit and lighter things including baked goods and fresh vegetable juice. The service was also good with the staff kindly alerting us when the buffet would be closing at 10:30 but not at all making us feeling rushed. Impressive.

Plussat: Very friendly and professional staff. Overall good English language capabilities. Flexibility on check-out time was very helpful.

Miinukset: Can't think of anything!!H

Plussat: I arrived to an extremely friendly and kind staff. I was in the process of getting a new visa so my check in was a bit complicated. That said, they were extremely kind and accommodating and I checked in without a problem. I was so incredibly grateful as I needed a relaxing weekend off and they were more than willing to help.

Plussat: Very spacious room with a good bed. Very nice and modern bathroom. Everything is in great conditions. Breakfast was very good with a wide range of options. Especially the noodles were excellent

Miinukset: Nothing that would come to my mind

Plussat: This is a really lovely hotel. The hotel and rooms are to a very high standard. Great service from the staff too.

Miinukset: Nothing, I wish I could have stayed longer.

Plussat: Amazing hotel, lovely room and facilities, superb service from staff.

Miinukset: Nothing, all good.

Plussat: The gym was good and the staff at the gym was very friendly and helping. Building itself is nice and for example the main lobby is like in every good fancy hotel.

Miinukset: Staying at the hotel was a full of small disappointments one after one. There was a strong unpleasant smell in our room during our stay. We tried to change our room when we arrived late in the evening. After four calls to reception we gave up to go to sleep and switch the"do not disturb button". In the morning we woke up when the room service was knocking the door until we did gave up and opened the door. After that we went to residence club to see if there is something to eat while we are awake. The staff at the residence club said that sorry, breakfast ended 5 minutes ago so there is nothing available - not like even a toast or banana. When the the laundry forget to wash part of the clothes sent to laundry etc. Not one major mistake but a long list of small disappointments leading to the frustration.

Plussat: Great location and extraordinary facilities.

Miinukset: the staff from reception desk should be well trained to treat client with a welcome attitude.

Plussat: From the moment we checked in, we felt welcome. The desk staff were all friendly and spoke great English. One of the managers approached us during check-in just to say hello and to give us his card in case we needed anything. When we checked out, the service was similarly friendly with a different manager coming over to see if everything was ok. Really amazing service. Breakfast was incredible! One of the best hotel breakfasts we had with an extensive array of tasty things. Location is central. Large, updated, comfortable rooms with fabulous bidet toilet!!

Plussat: Very pretty hotel. Comfortable room. Good location. Good breakfast buffet. I needed to rent a small conference room for a two hour meeting on the 22nd floor. The manager there was excellent, very friendly and helpful. Front desk manager on check out was very pleasant.

Miinukset: Front desk check in was unfriendly and impersonal. No hospitality (not even a smile) and no bell man offered to assist with luggage. They have a China "Five Star" rating which would be less using international standards. The door to our room would not open all the way... it got stuck hitting the floor. This should have been fixed....there is no way they could not have known about it. Hotel signage (where facilities are located could / should) be improved. Not bad, but will probably look for another hotel next time in Dalian.

Plussat: Did not have my reservation when I arrived. No more rooms as I reserved but gave me an upgrade after prolonged discussion.

Miinukset: hotel authority didn't allow airport to hotel convenience

Plussat: Amazing staff!

Miinukset: Breakfast

Plussat: It is adequate.

Miinukset: The room was too hot and there was no air-condition.

Plussat: the location is good.

Miinukset: it is quite old.

Plussat: Near metro and within walking distance of major hub, good selection of international tv channels

Miinukset: Room was real hot , thermostat on wall was not able to control non stop heat . Breakfast is very chinese it’s not bad but caters to its people

Plussat: The staff were amazing and the hotel room is spotless.

Plussat: The staff in the reception team are very helpful, especially Loura (张月) who helped us with our bookings and changes. Well done to the restaurant to have such wonderful staff. The location is excellent to access all the facilities, such as public (tube) transport and food. The room was extremely clean as we asked for a no-smoking room.

Miinukset: No

Plussat: The staff when I checked in were fantastic!!! I accidentally left my suitcase in a taxi prior to checking in. Crystal, Mark, and Danny worked overtime to track down my bag and have it returned to me within 1.5 hours. Phenomenal service!! I don't think I would have recovered my bag if I had stayed at another place. In terms of location, this apartment was convenient to the airport (about 20 minutes away depending on traffic) and other attractions.

Miinukset: This is nit-picking, but the shower is smaller than usual. But no problems at all.

Plussat: The front office staff Ms Linda and Ms Alice were extremely helpful, help us to check in our flight online recommended place of interest and Restaurant for us to visit and attended to all our needs during our stayed, Thank you both very much!

Miinukset: The housekeeping department staff need to be more attentive to the room facilities.

Plussat: The room was super big and the bed was very comfy. Apart from that, everyting was very clean and the accomodation provided some fresh water which was really nice. Long check out time!

Miinukset: The receptionist was not able to provide any city map in English, additionally he was not able to give any recommendations for lunch or dinner which was not helpful at all. The breakfast was okay but not exceptional, I expected some more fresh (!) fruits and maybe some juice.

Plussat: It was just perfect.

Plussat: As always, the staff are amazingly helpful and friendly.

Plussat: Very spacious room. Friendly staff who spoke good English. Goo location. Close to bus stop, subway, and theater.

Miinukset: Lighting was a little dark.

Plussat: about 10 mins walk to the subway station. 30 mins taxi ride to the hotel, they do luggage storage for free. all units has washer but take forever to dry the cloth.

Miinukset: the room only include one bk, and the food selection is not very interesting. we decided to eat outside by ourselves.

Plussat: Superb location, very spacious, the kitchenette and the washer make things so much easier. The staff are always helpful and friendly