Dalian hotellia

Plussat: Cleaning lady was very nice and friendly. Knew that we have 2 children, and offered us extra bottled water and towels throughout our stay. Beach view was fantastic and we could also see the plaza musical fountain at the lift area from our floor very clearly. The kids were thrilled!

Plussat: Great location staff was excellent

Plussat: Great location at the beach. Room was spacious with a magnificent view. Many restaurants along the promenade and close by. Hotel facilities are top and breakfast selection was very well.

Miinukset: everything was great.

Plussat: all things very good

Plussat: good location and excellent breakfast

Plussat: The location and the view was very nice. The Staff was very helpful and professional

Miinukset: The bathroom was not so clean. We found hairs stuck on the wall of the bathroom. The breakfast was not on a standard of Hyatt hotel (no/very few cheese), choice of Chinese food very limited. The breakfast service from Hyatt Shenyang is really better.

Plussat: The staff is very friendly!Rooms are cool, the view was super. Breakfast was amazing! Swimming pool is great

Plussat: Very nice Hotel! Spectacular view to the Bay Bridge

Miinukset: Hotel Bar Viva, the bar is spectacular and the view from the top is really top but the cocktails are too expensive and not very tasty.

Plussat: Basic but clean & warm. Staff could speak little English.

Miinukset: English speaking staff and Breakfast!

Plussat: The facilities and the staff.

Miinukset: The breakfast was the worse during our stay. The kids were all over the place, running and shouting. It was not pleasant.

Plussat: Very nice and spacious room, lovely to have a separate shower and bath too. Bed was absolutely huge and very very comfy. Overall the hotel is very clean and well maintained. We didn't get to try the food but it looked really good. The desk staff spoke good English which was a relief.

Plussat: Breakfast is good. Good variety. The room is comfortable and spacious. Staff is friendly and helpful.

Plussat: The room was huge and offered everything I needed for my stay. The location was excelent, a walking distance to Galleria Shopping mall (2 min), the subway at Gangwan Plaza (5 min), Dalian International Convention Center (15 min). There is also a big Carrefour supermarket 10 min away ate Luxun Rd. The bedroom was very clean and they replaced bottled water twice a day, which was great. Breakfast was awesome, with every possible option from american to european and oriental style. A bit expensive though, but it was like an "all you can eat brunch". The staff was great and willing to help, even though just a few spoke english.

Miinukset: I would say the internet connection is not so great, but later I have found out that it was actually because some websites such as google and applications as whatsapp do not work well in China. I would suggest to use Baidu and VPN.

Plussat: Staff and service

Miinukset: The food and hall lighting in the room

Plussat: The location is good, the staff is friendly.

Miinukset: The hotel is quite old, there is unpleasant smell in the room.

Plussat: The ramens are made in demand and was excellent. Plenty of choices for breakfast

Plussat: Location is perfect for the International Conference Centre and near the harbour but a bit away from the rest of the city. a beautiful and well maintained hotel, very clean with excellent facilities, good food and a nice caffe.

Miinukset: Hard to get away from cigarette smoke smell even on a non-smoking floor because other floors allow smoking. Most of the staff are friendly and helpful - particularly front desk and room cleaning - but too many in the restaurant and bar have English that is not even at functional level for their work. Maybe if the target clientele is Chinese, this is not a problem.

Plussat: Nothing.

Miinukset: The room smelled like there was a chain smoker’s party last night. There were red stains on the sofa. The shower so full of lime the shower itself was a torture. The breakfast room was totally overcrowded, there were no plates or glasses available. We had to eat in the dark windowless bar area. Almost all breakfast items were either out or of poor quality. The room phone didn’t work as the instructions said so I had to go downstairs to the reception to order in-room-dining. There were no snacks in the minibar. This hotel clearly fails to meet western standards.

Plussat: Generally good and obliging staff - Hilton standards.

Miinukset: - Sink wasn’t cleaned properly - And although the food amount and quality was fine - the size and finished product changed with each shift.

Plussat: We are from India and knew only English. The staff however were very friendly and went out of their way to help with taxis etc.

Miinukset: Our caution deposit could have been returned on time as promised. Since we do not understand Mandarin, it was difficult to understand the procedure. If they had given a hand-out/pamphlet to let us know what is to be done, we would have saved time. Also the bathroom door lock needs changing. It got stuck and we had to call the reception to get it repaired.

Plussat: everything you'd expect from a Hilton, well executed and at a high standard. perfect for business travel

Miinukset: staff's English skills are not up to spec and room service food quality isn't great. The spa is deserted and lacks some attention to detail, but treatments of good quality.

Miinukset: No connection by wifi

Plussat: Excellent room size. Very nice breakfast. Lots of choices in breakfast. Good Wi-Fi. Great location with nearby shopping centre. Highly recommended

Miinukset: Nothing

Plussat: This is an exemplary property with management and staff that really does go out of their way to help guests have a good experience. Upon check-in, we were approached by the manager Frank who offered us his card just to welcome us and let us know he was there if we needed anything. The front desk staff spoke perfect English. When we checked out, another manager also approached us to see if everything was ok--this is a level of service that is unusual at hotels. They do not only cater to business travelers but to tourists like us who came to enjoy what Dalian has to offer--which is a lot. This is a really scenic city that we would have liked to spend more time exploring! The breakfast was amazing--one of the best hotel breakfasts I have ever seen, with an extensive array of tasty foods including two types of congee (millet and rice), fresh hot soya milk, soba, several rows of prepared dishes, dim sum, tea egg, literally dozens of different condiments and pickles, as well as fruit and lighter things including baked goods and fresh vegetable juice. The service was also good with the staff kindly alerting us when the buffet would be closing at 10:30 but not at all making us feeling rushed. Impressive.

Plussat: Very friendly and professional staff. Overall good English language capabilities. Flexibility on check-out time was very helpful.

Miinukset: Can't think of anything!!H

Plussat: I arrived to an extremely friendly and kind staff. I was in the process of getting a new visa so my check in was a bit complicated. That said, they were extremely kind and accommodating and I checked in without a problem. I was so incredibly grateful as I needed a relaxing weekend off and they were more than willing to help.

Plussat: Very spacious room with a good bed. Very nice and modern bathroom. Everything is in great conditions. Breakfast was very good with a wide range of options. Especially the noodles were excellent

Miinukset: Nothing that would come to my mind

Plussat: The gym was good and the staff at the gym was very friendly and helping. Building itself is nice and for example the main lobby is like in every good fancy hotel.

Miinukset: Staying at the hotel was a full of small disappointments one after one. There was a strong unpleasant smell in our room during our stay. We tried to change our room when we arrived late in the evening. After four calls to reception we gave up to go to sleep and switch the"do not disturb button". In the morning we woke up when the room service was knocking the door until we did gave up and opened the door. After that we went to residence club to see if there is something to eat while we are awake. The staff at the residence club said that sorry, breakfast ended 5 minutes ago so there is nothing available - not like even a toast or banana. When the the laundry forget to wash part of the clothes sent to laundry etc. Not one major mistake but a long list of small disappointments leading to the frustration.

Plussat: Great location and extraordinary facilities.

Miinukset: the staff from reception desk should be well trained to treat client with a welcome attitude.

Plussat: From the moment we checked in, we felt welcome. The desk staff were all friendly and spoke great English. One of the managers approached us during check-in just to say hello and to give us his card in case we needed anything. When we checked out, the service was similarly friendly with a different manager coming over to see if everything was ok. Really amazing service. Breakfast was incredible! One of the best hotel breakfasts we had with an extensive array of tasty things. Location is central. Large, updated, comfortable rooms with fabulous bidet toilet!!

Plussat: Very pretty hotel. Comfortable room. Good location. Good breakfast buffet. I needed to rent a small conference room for a two hour meeting on the 22nd floor. The manager there was excellent, very friendly and helpful. Front desk manager on check out was very pleasant.

Miinukset: Front desk check in was unfriendly and impersonal. No hospitality (not even a smile) and no bell man offered to assist with luggage. They have a China "Five Star" rating which would be less using international standards. The door to our room would not open all the way... it got stuck hitting the floor. This should have been fixed....there is no way they could not have known about it. Hotel signage (where facilities are located could / should) be improved. Not bad, but will probably look for another hotel next time in Dalian.

Plussat: Nice housekeepers, neat washroom, alternative pillows to choose from.

Miinukset: when I turn on the "Do not disturb" light, the housekeeping staff was still knocking on my door asking if I need to clean my room.

Plussat: Did not have my reservation when I arrived. No more rooms as I reserved but gave me an upgrade after prolonged discussion.

Miinukset: Conrad Dalian hôtel didn’t accept me to pay the deposit with my Chinese bank card, they requested for a Visa one. Ok done. The last day, they cancelled my deposit and asked me to pay the total..with the same card. Ok done. They said that I will be refund immediately (like it used to be in all hotel, at least all international brand), but then, two days later I ve learned that it will takes 10 open working days to be refunded. That is just unacceptable. Because we are not talking about small amount. So Conrad hotel, I m very disappointed. You should have told me this on the first day.

Plussat: Everything. Best hotel I have stayed in

Plussat: Location is very good, several shopping malls nearby. Rooms and bed very comfortable. Offers separate toilet and shower rooms.

Miinukset: Staff does not speak a word of English, very difficult communicating even the simplest request for check in check out invoicing. Not even a simple channel on TV with international news, all local Chinese channels. Not recommended for international business travels.

Plussat: Property was nicely kept staff were very helpful in answering questions. Room size very spacious. Easy access to metro station. Lots of places to choose from as far as eating is concerned.

Miinukset: None that I can think of

Plussat: Very polite staff.

Miinukset: The bed is a bit too small.

Plussat: Great location. It is less than 5 mins walk from the MRT. It has lots of good eateries around. It is 10 mins away from a big Carrefour

Miinukset: Room is compact. Could have been bigger.

Plussat: Clean room. Nice location. Polite staff. Clean bathroom. Free gym on the 26th floor.

Miinukset: My boyfriend and I bought a massage at this hotel and it was the worst massage we've ever had: 1) the masseuses were unprofessional. They were talking to each other during the massage, not concentrating on their job. 2) the chairs were not massage chairs. So when you turn around, you can't breathe. 3) it's in a dark and open area next to a bar, so there were random people watching us, including Chinese men walking by and standing right next to us, watching us. 4) random people would come and go during the massage, making lots of noise. 5) my boyfriend's masseuse stopped in the middle of the massage and went to talk to someone in another room. It was so bad and she took so long that my boyfriend sat up and was ready to leave before my masseuse called her. 6) the massage was soulless, heartless, without any kind of skill or love for their job. 7) they were trying to massage us with our shirts on. They don't even offer to give us any special clothing or privacy AT ALL since there are so many Chinese people staring at us. 8) we felt worse after the massage. Completely cheated. 9) they charged us 396RMB for this immense ripoff. 198RMB each. These people don't have the slightest clue of what a massage is. They shouldn't offer this service if they don't know how to do it.

Plussat: Cleanliness is superb

Miinukset: Business center is very expensive when we use the printer

Plussat: Nothing unusual

Miinukset: Location near to the mass transit

Plussat: The attitude of the service is very nice

Miinukset: Everything is very good