Springhill Suites Dallas Downtown / West End

They quickly switched our room when I called them and told them the room they had put us in had no running water. The girls working there were nice.

I called about swimming suit bottoms I had left and have gotten no return call from anyone at the hotel about them. The rooms were kind of gross, the parking garage was "full" even though more than half of the hotel was empty due to the COVID crisis, so we had to park across the street in an open parking lot instead. The pool was tiny and filthy. We were told the entire maintenance staff had been fired. We will not return.

The building that’s bout it the rooms are not up to date.

Nothing especially the toilet not working

Location

Breakfast as advertised was not provided, understand COVID played a part but when we specifically looking for a hotel that had breakfast even continental was important to our plans. Was told a grab and go sac would be out, never saw them but didn’t ask either. Parking is not provided as part of the cost, we could pay the $30.00 a day to valet in any open slot (no valet on duty this weekend) or we could park across the street in public parking, paying every 24 hrs with no in and out without paying again.