Residence Inn by Marriott Fort Lauderdale Airport & Cruise Port

Spacious studio room

Obstinate unhelpful staff. Called at 12:30 am for free airport shuttle pick-up, which was advertised as runnimg until 1:00 am. Hotel clerk tried to connect us with shuttle driver who did not answer phone. Texted and called driver again, but no answer. Had to pay $11.00 for taxi and hotel refused to reimburse. Told us to take it up with company that runs the shuttle. Reserved larger room with sofa bed for 3 adults. But arrived late at night after long day of travel to pull out sofa bed and find a bare mattress. Tried to reach front desk on hotel chat. Got reponse "we'll be right with you." But response took EIGHT hours and was wholly unsatisfactory. Hotel policy is to make-up sofa bed only if guest specifically requests it in advance. Wouldn't you think that the front desk staff could be trained that, when they see a reservation for 3 adults in a room with 1 bed and 1 sofa bed, they would arrange to have housekeeping put sheets on the sofa bed? Or at least ASK the guest at check-in if they ned the sofa bed made-up? No apologies provided after I complained at check out. Just reiteration of their policy of bad service.