Grand Rapids hotellia

Plussat: Beautiful, updated while maintaining historical elements. Love needing a room card to access floors from the elevators.

Miinukset: We went to breakfast. It was Buffett only, we never had any of the 4 servers come to our table while we were there for 45 minutes. Saw them visiting several tables more than once. Had to flag down someone just to pay $15/person other hotels give for free.

Plussat: Very upscale

Miinukset: Noise, road racing at night?!?

Plussat: Great location and very nice. Wish covid didn’t prevent amenities. A lot of money for no room service, cleaning, or pool.

Miinukset: Super small rooms and the tiniest bathroom I have ever seen in a hotel with no fan.

Plussat: The decor

Miinukset: All 5 restaurants on site closed, spa closed, inattentive staff, pool closed, hot tub closed. My room very tiny maybe 16x16 and the bathroom so small. Had I known this property had no amenities or restaurants I could’ve stayed home and sat in my own bedroom

Plussat: Its character, history, great rooms, excellent staff

Miinukset: No

Plussat: every staff member I encountered went above & beyond

Plussat: Everything. Incredible furnishings. Unbelievably helpful staff from the moment you arrive.

Miinukset: No.

Plussat: Great location for downtown events. Sky walk connection very convenient.

Plussat: The view and location.

Miinukset: Nothing I could complain about

Plussat: Great downtown location near everything we were looking for!

Plussat: Location and how clean and comfortable it was.

Miinukset: No

Plussat: The service was good. The view was great

Miinukset: the carpet in the hallway was very dirty Some of the fixture were broken.

Plussat:

Miinukset: We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.

Plussat: The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value.

Miinukset: It has a great bar upstairs but it was nearly empty on a Friday night.

Plussat: The price

Miinukset: Worst stay i have ever had. Loud music, people in the hallways all night long, smells like marijuana, beds hard, tub floods.

Plussat: This hotel is NOT a three star hotel.

Miinukset: This hotel was dirty, in poor repair and did not meet expectations.

Plussat: I like the convienance, as well as comfort

Miinukset: The price

Plussat: The bed and pillows were comfortable

Miinukset: Back doors left ajar even after we mentioned it to the front office staff. Very dirty grounds, halls

Plussat: I didn't like anything

Miinukset: The floor was cracking The wall fell down It's not clean for it to be a 3star I had to move into 3 different rooms and all of the rooms i was in had bed bugs.

Plussat: It was on 28th

Miinukset: Not 3 star Brick propping back door open Key reader busted R1 - Filthy hall, plaster from ceiling on floor in bathroom. R2 - Filthy hall. Ceiling creaked when guest above walked and pipes screeched in my room when they showered Much more.

Plussat: Only the main lobby

Miinukset: The hotel was dirty the door around back was propped open with a rock Dirty pantyliner and pad wrappers by elevator. My room smelled musty and like wet dog, had to spray febreez every hour. Worst hotel experience ever. I

Plussat: no a thing

Miinukset: Dirty room, hallways, trash all over parking lot, trash cans full, tv didn't work, bathroom light no working, no manager on duty,

Plussat: The staff are always pleasant. Only because of COVID and less staffing was it less then normal, but Ive been there enough to know how nice it normally is. Ill be back on my next business trip to the area

Plussat: When I checked out to go home and shower.

Miinukset: The hotel was filthy, rooms still dirty, stench of pot and cigarette smoke throughout the building. Carpet in halls stained, trash in halls. Cigarette burns on furniture in rooms. I tried 4 rooms only to settle for one with someones used soap in it.

Plussat: Nothing

Miinukset: Everything

Plussat: Location

Miinukset: Worst stay ever. Loud people running yelling. Letting their friends in the back door do to laundry. Upstairs room kids w ed re jumping. Was there 4 nights never removed garbage or cleaned bath. Very disappoited

Plussat: Clean staff nice

Miinukset: No services almost on the freeway

Plussat: The free parking

Miinukset: Tv didn't work, room is tiny, sink not in bathroom, common areas are dirty

Plussat: The location was great, the staff was extremely friendly, parking was easy/plentifully available, the pool was ok. There is a bar/restaurant onsite/attached to the hotel, so that is convenient. Good selection of TVs channels.

Miinukset: The lobby area is kind of dark/small/closed off, our room had a very weird/unusual setup. The heater/air conditioner was old/very loud. The towels were small and a little scratchy. The bed was terrible, very uncomfortable and EXTREMELY loud/shaky. Every time you moved it made really loud creaks/noises.

Plussat: I liked the location and how clean the rooms were.

Miinukset: The Hotel had some construction going on and it got a but noisy by 9am. Also the beds were not that comfortable.

Plussat: Wonderful, reasonably priced hotel in the heart of Grand Rapids. Professional, personable staff.

Plussat: Location

Miinukset: No

Plussat: Staff was great

Miinukset: Under construction but they made the best of it

Plussat: Close to the arena

Miinukset: Nope

Plussat: Its a very old hotel not a good relationship between price and facilities

Plussat: Location to everything downtown

Miinukset: No fridge or microwave in room

Plussat: Great location!!

Miinukset: Mattresses were very hard and unforgiving.

Plussat: Location and pet friendly

Miinukset: You can hear the highway nearby.

Plussat: The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .

Plussat: The staff is very friendly and the location is right in downtown.

Plussat: nearrby the center, the river , easy access off the main Hwy's. friendly staff .

Miinukset: N/A

Plussat: Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay.

Miinukset: Would have liked restaurant to open earlier. Left at 7 AM just as it opened

Plussat: Reception staff friendly and helpful.

Miinukset: The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.

Plussat: The hotel was very clean and the staff was very welcoming and accomodating.

Miinukset:

Plussat: Rate and location

Miinukset:

Plussat: Bed.very comfortable, room warm (7º F. outside)

Miinukset:

Plussat: The place was easy to find and located in just the right place

Miinukset: No place to smoke inside

Plussat: There isn't just one thing! The staff was amazing! The breakfast was really well stocked and the options were great! The room was spacious and clean! Everything was perfect!

Miinukset: Nothing! We loved our stay!

Plussat: Location. Comfy rooms.

Miinukset: The reservation said we had city view but the room was not.

Plussat: Great staff and very clean

Miinukset: Very noisy

Plussat: Location

Miinukset: Wall paper needed some repair

Plussat: The hotel,breakfast, and room were nice.

Miinukset: Pretty nice hotel especially if you like rude front desk clerks, and EXPENSIVE parking they told you would be free-they lied. The floors are creeky,not much of a problem. I was very upset that the front desk staff were both very rude and argumentative.

Plussat: Room was clean. Staff was exceptional.

Plussat: Appreciated the fact that the lady at the front desk took the time to give us a menu to order out due to COVID 19 and provided us with a map of the area and places to walk and to get some fresh air and enjoy the sun. Also, they were nice enough to offer breakfast bags for the room since the buffet was closed! Awesome time staying with them.

Plussat: Friendly people, awesome room and great location

Miinukset: Elevators were a little crammed/slow but no big deal

Miinukset: No knock on the property it's amazing. But we unfortunately had to leave early due to the riots.

Plussat: Our room was absolutely gorgeous and immaculate. The staff was amazing! So friendly and helpful! We thoroughly enjoyed our stay.

Plussat: Everything was great!

Miinukset: Our first secretary and security guard had an enormous attitude that I didn’t appreciate at all! But our secretary guy this morning was great! Got our breakfast fast with no issue and checkout was quick and easy!

Plussat: Everything was perfect!

Plussat: Location and room cleanliness

Miinukset: Receptionist at the check in was extremely slow. Loud noise in my room #606 like running water in the walls. Traffic but that is not easy to resolve. The tub did not drain water at all.

Miinukset: The room wasn’t clean the kitchen was not clean microwave the refrigerator was not on turn off smelled they wasn’t no running hot water you had to let the water run at least 30 for it to get a warm temperature the sofa bed no sheets

Plussat: The room was very nicely furnished and the bed was comfy and the room had a lot of space.

Plussat: great staff,

Miinukset: The quality of the restaurant food is poor

Plussat: Daily greets from front desk. Happy people

Miinukset: During Covid-19 lack of vaccuming on 6th floor

Plussat: The cleanness

Miinukset: No.

Plussat: The room was clean and comfortable and very friendly staff. Nice bar and restaurant. Loved the freshly made omelet. Really appreciated having the convenience of a shuttle to take us downtown.

Plussat: The staff is super friendly and hard workers. The property is tired and needs updating but they are working hard to keep it going and hold their jobs.

Miinukset: Just need to be updated and made modern so people will stay. Lots of newer hotels in the area and they have lost business

Plussat: Nice large comfortable rooms. Pool area was nice, hot tub is large that can accommodate 6 adult strangers without getting too intimate.

Miinukset: Wifi was useless past the lobby. Could barely hold a connection on my daughter's and mine android phone in room, son's iPhone wouldn't connect at all. We had to talk to each other which may have scared my children for life.

Plussat: Good location - nice to be by the river. Lovely breakfast spot with a river view.

Miinukset: Had a riverside room and our shade was broken. Could not look outside. Elevator outside our room did not work. Breakfast was technically not 'free' - $2.00 charge per person. Which isn't a lot, but was unexpected.

Plussat: We liked the decor

Miinukset: I thought that they should have given a discount since there was no pool or sauna available. Also, they could have done better for breakfast. We stayed at another hotel and they went overboard on breakfast to make us feel welcome and we had fresh coffee.

Plussat: Location. Welcoming lobby and dining areas.

Miinukset: bath towels with huge detergent stain & silver dollar sized hole / breakfast plates ran out / not enough help in breakfast area / bathroom in room so uncomfortably small / staff great except 1 front desk girl who didn’t want to be there or help/ sm

Plussat: We thought the location was easy to get to. Loved the restaurant and bar were great , after a stressful day. We will return ! In fact we stayed an extra night.

Plussat: staff was very friendly and helpful

Plussat: the pool

Miinukset: other than getting $200 stolen....nothing

Plussat: They had comfortable beds and nice breakfast.

Miinukset: The maintenance man walked in on me half dressed becuse the front desk clerk sent him to the wrong room.

Plussat: Proximity to downtown.

Miinukset: surrounding neighborhood

Plussat: It was a reasonable price with all the amenties I needed. Wireless internet use. Smoking optional.close to the place I needed to be for business in the morning.

Miinukset:

Plussat: It was nice and quiet. I could work with internet access in the room. bed was comfortable with the sleep number option.

Miinukset:

Plussat: Very clean and freindly

Miinukset: Nope

Plussat: The room was great

Miinukset: Used the valet service for parking. Took 25 minutes to get my car to go home! Thought about calling back and asking them to refund my money. I could have self-parked and saved myself 20 minutes.

Plussat: Location and experience

Miinukset: Check in area interferes with checking in/out. It’s a cluster of people that gets jammed up.

Plussat: The view.

Miinukset: Had to be moved from our room due Noisy guests next door. Moldy hot tub missing tiles. Steam room closed for repair. Restaurant & bar closed to private event. Masseuse coughed & sniffed through our couples massage. Wallpaper peeling. Excellent staff!

Plussat: Everything was fantastic.

Miinukset: Nothing to complain about.

Plussat: The staff was AMAZING!!!!!!!

Plussat: Beautiful hotel bit pricey. Great location

Miinukset: Loved everything

Plussat: The accommodations were lovely. The staff were professional and courteous.

Miinukset: The hotel key cards were an annoyance. A big issue with us was that you had to swipe the keycard you get to our rooms on different levels. For that reason, I wouldn’t recommend the hotel for a bachelorette party but I would recommend it otherwise.

Plussat: The view.

Miinukset: The price.

Plussat: Wonderful place to stay.

Plussat: Able to walk where I needed to go.

Miinukset: The coffee pot did not work. The TV was on the fritz. There was a chair in the room that was filthy.

Plussat: The JW is a nice hotel and since I was staying to celebrate with my significant other, it was one of the best options for Grand Rapids.

Miinukset: We asked the staff to sweep up glass in our bathroom while we were out, but when we returned the glass was still everywhere. Without apology they also removed and lost our personal celebratory champagne glasses. They never returned emails or calls.

Plussat: Comfy bed , very clean, friendly staff

Plussat: It's quite the staff is great!

Miinukset: The alarm went off out of nowhere scared me out my sleep I thought we had to evacuate but it was a false alarm but it happened three times but I still stayed a extra night

Miinukset: There were several live-in guests milling around drunk, the hotel smelled like pot, all of the entrances had a cloud of smoke around them, there was a room across from us that had several different visitors in and out, I did not feel safe with my children

Plussat: The beds were comfortable and the Manager was friendly.

Miinukset: Was told we couldn't stay after booking because we were not essential workers. Manager (who had just arrived on the property)had to ok the stay since we were in town for medical reasons. After checkin and we were settled in the room we discovered the toilet seat was severely cracked causing EXTREME DISCOMFORT from pinching. The manager could only offer towels since we chose not to change rooms. Big mistake after we discovered more issues such as : 1. Fridge not working 2. Mold or mildew on grout by shower. 3. Small fle type insects on bathroom floor. 4. Light over desk not working 5. One of two electrical outlets on headlamp too loose to use. 6. TV would not come on in the am so we could check weather and news. **** I was also advised long after check in by an extremely reliable source that this location was used to house homeless with COVID-19. This was extremely disturbing since no mention of the fact was advised by the staff and weather or not we were in one of the rooms used by a patient recently. With the condition of the room at checkin this multiplied our concerns. The last issue is rather small however it reflects the general attitude towards guest. Even though the manager was very pleasant and accommodating she found it more important to great a furloughed employee while I stood behind her waiting for the additional towels needed to cover the crack on the toilet seat.I have no issue with her speaking or reassuring the employee that she will hopefully be returning soon however this is a conversation that should have been done after taking care of a guest needs. Now I understand that these are extreme conditions and staff has been reduced to a minimum however there are several obligations that must be met to insure a person's health and safety. Based on my past experience with Sleep Inn I do believe these issues are an exception to the norm unfortunately I will not consider a Sleep Inn during my future travels.

Plussat: I liked clean room and courteous staff.

Plussat: Very clean and adorable! Probably the cleanest indoor pool and spa I've seen in years. They also offer popcorn for the guests during the week, which is a plus.

Miinukset: Other than my bed being slightly uncomfortable, everything else was fine.

Plussat: Not impressed with any of it.

Miinukset: Dirty. Loud. Windows were covered in goo. Furniture looked like it came from goodwill. Internet did not work. Elevator was gross. Staff was unprofessional. Smelled like cigarettes and weed. Terrible experience!

Miinukset: No towels were available in the pool area both days.

Plussat: Location

Miinukset: They did not clean the room after our first nights stay!!! When we returned to the room, nothing had been done!! Full garbage pails, no fresh towels and bed wasn't made!! House keeping had gone home. Unsatisfactory!!!

Plussat: The staff was amazingly helpful at all times!

Miinukset: It was a little dirty but acceptable due to the fact that they've probably been understand due to the Corona virus

Plussat: Very relaxing ambiance. Great value for what you get hot breakfast, complimentary USA Today, good WiFi, HDTV.

Miinukset: For some reason, my first-floor room had sheer fabric curtains which hardly kept out the bright parking lot lights.

Plussat: Moving between jobs . Safe and comfortable.

Plussat: clean and comfortable. Very good price for the services provided.

Plussat: The Staff was nice, and even with renovations being done, it was relatively clean....the Breakfast Buffet was good (with the exception of the eggs, they were not good), but everything else was pleasant.

Miinukset: Just the eggs, they were just not very good.

Plussat: it was very clean and staff was very friendly.

Miinukset: Room was a mess, mattresses very dated and uncomfortable. There was a hole in the window where bugs and hot air came in A fight broke out on the hallway late night that turned into a brawl. It was a hot mess and I felt so unsafe.

Plussat: Location

Miinukset: Open exterior doors, meaning no locks or card access mechanisms. Anyone could and did go thru the doors.... Carpet smelled. Rooms were very old & many poor caulk & paint jobs to cover other bad maintenance repairs.

Plussat: Pet friendly

Miinukset: There was yelling, screaming, fights, moaning, and it was extremely loud. Holes in ceilings in hallways. No pool, spa, or continental breakfast access without being informed prior to check in. One staff informed us we could have late check out until 2 however they told us we needed to be out by 12.

Plussat: Great friendly , helpful and very knowledgeable staff we appreciate the whole team here.

Miinukset: We had to ask for new towels on the 3 rd day of our stay we have not been offered any cleaning services from house keeping yet . we love this hotel so we would hate for a small task that's easily fixed to be the reason we decide to stay else where in the future.

Miinukset: Everything was great except for the neighbor's smoking pot all night and morning. If I was one to partake it wouldn't be a big deal, but as they say, the worst non smoker is a ex smoker.

Plussat: There was no tv in the living room area and the toilet seat was not on the toilet. Wtf

Miinukset: See above

Miinukset: Could not get ahold of anyone at the front desk when we needed extra blankets, even going down to the front desk. A room was EXTREMELY loud from 2:30-6:00 AM and we could not get ahold of the front desk to ask them to deal with it, we couldn’t slee

Plussat: Location

Miinukset: The hotel was extremely dirty. The man at the counter informed me there was only one house keeper. The halls and elevator were covered in trash and half eaten food. He walked us to our room to “double check” that it was really clean. The dead bolt on the door had been ripped off. The tv didn’t work. The fridge was not cold and the food we travelled with went bad. Not impressed.

Plussat: Lisa was great and tried to be helpful. however she was filling in and was not familiar with this hotel.

Miinukset: lost electric half hour after check in (blown fuse ?) no one to fix it on site. m0ved to a different room and there was no remote for the tv and no one could be found to supply one. in the morning guy was not at desk, outside in his car, did not know how to call for airport shuttle, so it coast $12 to get to the airport at 5:30 am.

Plussat: The beds were comfortable

Miinukset: The staff was rude, the room was falling apart, and the advertisement offered breakfast and there was none.

Plussat: the room was clean

Miinukset: the room I order was not the room I got. I wanted a suite with jacuzzi they don't have any rooms with that.

Plussat: Nothing

Miinukset: Yes there was a bed bug on the pillow had to ask for new sheets and pillow cases also I got over charged

Plussat: Cleanliness/location/affordability

Miinukset: No

Plussat: Friendly staff, Excellent breakfast and rooms were very nice.

Miinukset: The key did not open the door. Maintence was called to assist, Front desk person was quick to remedy the problem changing to a different room and apologized.

Plussat: Near Wells Fargo. Loved the cookies

Plussat: The breakfast was great. The facility was great.

Miinukset: Children running around the hall first night.

Plussat: The kindness. Cleaness was peaceful

Miinukset: Peaceful

Plussat: Attentiveness of staff. Comfortable spacious suite. Warm breakfast(usual content). Next to excellent restaurant. Accessible location.

Plussat: The room looked updated and clean.

Miinukset: I did not see tables sanitized in the breakfast room after patrons left. Not good during COVID!!

Plussat: Breakfast was not served since we are dealing with COVID issues. They made sure to explain this to me when I checked in. There were grab and go items if I wanted to get something in the morning and coffee was available in my room.

Miinukset: This site I have stayed at multiple times in the last 6 months, they are under construction so it is a bit dusty currently but they seem to be making progress. They have signage up to let you know. The pool is closed currently due to state executive order with COVID but again this is not the hotels issue and they are apologetic about it when explaining the why.

Plussat: Even during their renovation they were able to keep everything clean .

Plussat: In a great location directly off of the expressway. Staff was very kind and accomadating.

Miinukset: No

Miinukset: somw lights were burned out in room. door did not shut properly.

Plussat: Clean, well maintained, good breakfast

Miinukset: Everything was fine

Plussat: Cooking and fridge.

Miinukset: Very run down and felt like I was in a slum. Needs lots of TLC.

Plussat: The price

Miinukset: The room had lots of holes no ice machines. Parking was expensive

Plussat: Cute design, large room...

Miinukset: Toilet doesn't drain!!! No water pressure in the shower, broken countertop, dirty looking room, Used coffee in machine, etc...

Plussat: Close to the airport

Miinukset: There wasn't a blow dryer in the room. Coffee pot handle was broken. And in the Kleenex box was a used tampon applicator. Hair in the bath tub and a used wash cloth hanging in the shower. Office employees were great

Plussat: Ok for basic hotel.

Miinukset: The power went out in half the unit. The bathroom power was out and we had to take showers in the dark. Office power was partially out, as well as breakfast area. No other businesses in the area had an outage, and they didn’t seem to be diligently working on the issue with the power company.

Plussat: location to restaurants, shopping

Miinukset: yes, hotel was rundown.. there was bug spray visible near pool entrance. room had very dirty bathtub and tub light was missing cover, bulb and was very dirty and full of cob webs. several bugs seen in bathroom area of hotel room

Plussat: Staff was very accommodating however read below.

Miinukset: Hotel is in serious need of updating. There were dead bugs in the light fixtures, Ground in dirt on the walls and door, exposed electrical boxes and just out right filthy. It appears there are a number of people who live here long-term.

Plussat: Allowed pets with no restrictions. Decent breakfast.

Miinukset: Our first room we found 2 cockroaches in. We complained to the desk and because we pre-purchased on here we were unable to receive a refund so they moved us across the complex to a different room, which we did not find any bugs in.

Plussat: Clean bed fresh and smell so clean no bugs

Miinukset: No but they maybe need not to charge u. 25 fee if your still staying at the same hotel they should only charge one time

Plussat: The friendly staff, all very helpful. Especially in the mornings.

Miinukset: No

Plussat: The location. The size of the roomm the fireplace. The huge kitchen

Miinukset: I found hair on my bed sheets.hair in the bathtub.a huge bug on the fireplace mantel dusty night stands cigarette burns on comforter. And in a non smoking room.and and corners of room was dirty.. Breakfast was horrible

Miinukset: I didn’t like how I was able to book and get a confirmation number but when I went in the front desk lady didn’t tell me they took cash so I went to transfer my money to a credit card and went all the way back to 28th just for her to tell me a needed a paper work for essential workers. The place was horrible and I will most likely never attempt to boo. They them again

Plussat: Good rooms, but AC was broken and couldn't be fixed.

Plussat: Staff was extremely courteous and helpful. Liked the call 15 minutes after check-in to ensure everything in the room was fine. Room had a full kitchen and wood fireplace. Breakfast was good, with scrambled eggs and corned beef hash in addition to the regular fare. Liked the little half-basketball / volleyball court. Fitness area had two treadmills, bike, stair climber, curl bar and some dumbbells, and universal machine.

Plussat: Everything was clean and fresh. Breakfast was wonderful as always. Bathroom had adequate number of towels.

Miinukset: Not enough elevators! Traveling by elevator was VERY slow.

Plussat: The staff was so friendly! Hotel was clean and we loved the kick back food and drinks! Breakfast was great too! What a deal! Went for my daughters birthday and had a wonderful time.

Plussat: Room clean the 3 drinks they give you we're great.

Miinukset: The pool was closed. Breakfast was ok. Coffee was cold.

Plussat: I love the location the cleanliness and the modernized style of the hotel

Miinukset: I wanted to use a different credit card other than the card I had on file the representative was very rude and nasty stating my credit card had a different name which was my maiden name I

Plussat: Great value. Clean and well appointed. Nice indoor/outdoor poos. Happy hour drinks and food included. Breakfast included.

Miinukset: No

Plussat: Thought this hotel did the best they could do considering the times we are in... The staff was awesome and did anything to make our stay as good as it good be.

Miinukset: No Because of the times they did the best they could do. Hats off to the crew.

Plussat: The staff was very friendly and the hotel manager personally introduced himself to us during breakfast

Miinukset: Not really

Plussat: The friendliness of the staff, they truly cared about our comfort and satisfaction of the facility.

Miinukset: No

Plussat: Nice comfortable newer hotel. Please get cream for coffee not powder!

Miinukset: Realize only continental breakfast can be served but muffins and danishes from a place like Starbucks would be much better. No beer on tap. Forced to drink potent heavy beverages like liquor and wine. Might as well start staying at IHG hotels,

Plussat: Everything including the staff. Everyone is amazing. Only place I would recommend in Grand Rapid Michigan.

Miinukset: We loved everything about the Drury.

Plussat: The staff was awesome. There were a few groups of teenage kids with parents there for a competition they were going to. They were everywhere, drunk, and rude. However, the staff handled them very professionally and it never interrupted our stay!

Miinukset: No complaints. We were happy with everything!

Plussat: Everything was excellent, breakfast, dinner, room, workers. Great place to stay.

Miinukset: That my stay was too short!

Plussat: The hotel wasnt clean and quiet

Miinukset: None

Plussat: Everything

Miinukset: There ws no tub

Plussat: Bed was comfy

Miinukset: The breakfast was horrible didn’t get what I asked for I understand everything is closed but for 126$ Full price we should at least have a nice breakfast And my first room was dirty

Plussat: Clean! Very nice and easy to park.

Miinukset: Everything was great

Plussat: Clean room

Plussat: Breakfast was good.

Miinukset: Very noisy place. Walls are paper thin. Other people that stay there are rude drunks who beat on other people’s doors and slam doors. Loud music playing in the middle of the night. Staff did nothing to stop it. I wouldn’t recommend anyone staying there for $200 a night.

Plussat: Good location. Clean, new. Great breakfast.

Miinukset: Sink would not drain: permanent sinkful of dirty water. Plug control not working. Same type hardware in shower difficult to operate - requiring grown man's strength to turn water on or off. Told staff, but no repairs. Stupid sliding bathroom door.

Plussat: The room was very clean with exceedingly comfortable beds. Loved the breakfast buffet.

Plussat: Staff was amazing and very helpful.

Plussat: Loved the room and the view! The shower was amazing also!

Miinukset: When we got there even though it was way past check in time, our room was not ready.

Plussat: The staff was very friendly and helpful, and the hotel was very clean. Overall experience was very pleasant.

Miinukset: Parking is not included. Should just add the $12 Parking fee to room cost.

Plussat: Location

Miinukset: To much airfreshner in room

Plussat: Very friendly staff at check in.

Plussat: The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!

Miinukset: The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.

Miinukset: The parking garage area is not adequate; after a long day (& early morning to come) the front desk didn't know the actual clearance & had to find a lot for our van; for our car only handicapped sites were left. The most aggravating part of our stay.

Plussat: the rooms were great. Very pleased with the location.

Plussat: Location and staff

Miinukset: Valet was over priced Facilities somewhat dated

Plussat: The hotel was very clean and our room was great!

Miinukset: Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).

Plussat: The hotel was clean & the staff was friendly.

Miinukset: Rooms were kind of outdated.

Plussat: good location, free parking, most things are as expected

Miinukset: Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.

Plussat: Great location!

Miinukset: No water pressure when taking a shower!

Plussat: Loved the sky walk to the event we went to.

Miinukset: Price felt like we got gouged due to an event that night at the arena.

Plussat: Staff was friendly, but unsophisticated.

Miinukset: I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time

Miinukset: WiFi goes out every night at 11. People smoke pot all afternoon and evening. Staff does not care.

Plussat: The location was good and they offered airport shuttle service.

Miinukset: If I had arrived earlier in the day, I would not have taken the room. The room wasn’t updated. The deadbolt lock on the entry door didn’t turn. The tile floor in the bathroom popped when you walked on it. The bathroom mirrors were old and losing their finish. There was an empty Doritos bag and an empty makeup bottle on the floor under the bed skirt beside the bed base. When I was checking out the next morning, I asked the lady at the front desk for a phone number or recommendation for a cab/taxi since I needed to travel to Coopersville, 28 miles away. She said she didn’t have any information to give me. What? You live in the city and should be able to at least offer a name to your guests!!! So I had to sit in the lobby and make several phone calls trying to find a cab/taxi. The furniture in the lobby was old and scratched up (looked like cats had scratched it). Definitely will not return to this hotel!!! Not worth the $98 I had to pay!!!

Plussat: Half of the things in the room were broken. You could not only smell the mold you could VISUALLY see it! The water pressure for cold was okay but once you turned on warm water, there was no pressure what so ever.

Miinukset: EVERYTHING

Plussat: It was quiet.

Miinukset: The grounds were filthy, there was trash everywhere, the room smelled moldy, the shower worked but was aimed at the wall and couldn't move it. There was mold on the ceiling in the room.

Plussat: Location and the admittance of pets

Miinukset: Staff is uninformed and not all on the same page. The pool was sparkling clean but closed the entire time. The pool we couldnt use was well kept but every garbage save for the ones at the entrance were overflowing with trash on the ground all around them. They were not emptied once my whole stay. After passing a used diaper in the hall 3 times, i picked it up myself and placed it in an overflowing bin. Disgusting! I called before booking and Lilly told me pets were fine and just bring my dog. I asked a lot of questions but was assured i needed nothing jus bring my dog. On arrival i was informed only dogs under 40lbs are allowed. I travelled a long way for the staff to not lnow what the policies are. The room that i booked, non smoking king suite said that one of the features was a kitchenette and kitchen utensils. When i called and asked about a jacuzzi tub, i was told its either the tub or kitchen. I wanted the kitchen and chose that option online. I was given room 131, with the broken bathroom light switch and NO KITCHEN! Really unimpressed, there are so many competing hotels in the area, i dont see how the Clarion is surviving.

Miinukset: They let someone into my other room. They had a key in all.

Plussat: Clean and all amenities available were good.

Miinukset: 2nd floor hallway was very warm. No biggie because I stayed in my room of course.

Miinukset: Stayed there 4 days before I found myself begging - at 8 in the evening - in the lobby for sheets and towels to be replaced with the ones I was holding in my arms. Staff lied and said they didn't know where the keys were for clean sheets and towels. Staff finally got clean sheets and towels after I requested a conversation with the manager. Overall: "Kind of humiliating" Left the hotel the next morning.

Miinukset: Underneath and behind toilet was extremely dirty. Stairs to get to second floor are nasty and have cigarettes everywhere.

Miinukset: This hotel is not rated correctly - 2 star at best . I have stayed here multiple times snd it has really gone down hill - it is just not clean - loud partiers in rooms (not family friendly) - rating needs to change -

Miinukset: COVID - 19...NO BREAKFAST...BUT THAT WAS EXPECTED....NOT A LOT OF TENANTS THAT DAY....AS TO BE EXPECTED....BUT I FELT SAFE...AND ROOM WAS SANITIZED AND CLEAN.....

Plussat: Price and location. Bed was comfortable. Good WiFi.

Miinukset: Initial room smelled like smoke. Hallway smelled like smoke in a 100% smoke free building. Not enough bath towels. Staff gave us bath mats in lieu of bath towels. No breakfast served. Staff did not remove dirty towels and trash from hall for over 2 days.

Miinukset: Dirty, walls falling apart

Plussat: Checked in late and was checked in by a very friendly and helpful member of the staff.

Miinukset: Nothing

Plussat: Location

Miinukset: There were a lot of people puking outside. It was not a great first impression. The bathroom faucet broke off in my hand and the bathtubs had not been replaced as part of their revamp. I have a very hard time believing this was a 3 star. Disappointed.

Plussat: Everything about it

Miinukset: Nothing

Miinukset: The WiFi Signal was so bad couldn’t get it to connect to my phone, mini fridge wasn’t working, the handle of the sink comes off....

Miinukset: stains on the curtains. could see under the hotel door two or three inches. nothing like the photos. toilet wouldn't flush nor would the sink drain

Plussat: Location to Grand Rapids and staff

Miinukset: The door to hallway was very hard to shut and open. The shower was horrible condition with cold water.

Plussat: I asked for a quiet room and they found one that was perfect for me

Miinukset: I loved it all

Plussat: Everything

Miinukset: Nothing

Plussat: The bed was soooo comfortable!!

Miinukset: The front desk person was so nice and the bed was very comfortable but that's where the niceness ended. The hall smelled very strong of marijuana, the stairwell smelled like pee, and young adults were sitting in the picture lot in their cars selling drugs. I would definitely not recommend this location to anyone. The only reason I stayed was because I exercise my 2nd amendment right to carry and knew I had protection for myself.

Plussat: Even though the outside was pretty sketch and sometimes there were people talking outside my room late at night, the room itself was very nice and clean for the most part. The water pressure in the shower was pretty good as well.

Miinukset: I wish I could've used the pool. But, with the COVID stuff it wasn't allowed. I also had to change the sheets and ask for new ones because the ones they made the bed with made me itchy.

Plussat: The bed was big and room was nice.

Miinukset: The lack of flexibility with check out.

Plussat: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.

Miinukset: All was well.

Plussat: Very good value. It was clean, and the staff was friendly.

Miinukset: It was a little dated in decor.

Plussat: The superior cleanliness.

Miinukset: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.

Plussat: Check-in was quite pleasant outside of the goofiness we have to do because of covid-19, room was incredibly clean, the bed was very comfortable oh, the AC work very well oh, it was a large room for the amount of money I had to pay. I was very pleased and would definitely stay here again and recommend this hotel.

Miinukset: My only objection to this hotel was that they did not serve breakfast because of covid-19. Which was not told to me or made known until this morning when I went to eat breakfast.

Plussat: Nice room amenities. We had a microwave, fridge, safe, couch with a pull-out mattress and 2 tvs.

Miinukset: You could definitely tell the hotel needed to make some minor repairs. The grout in the bathroom tiles was almost completely gone. That could be unsafe for guests. The free breakfast doesn't include hot items like eggs or bacon.

Plussat: Good location for shopping, restaurants. Helpful staff.

Miinukset: Our room lock was strange. There was an unreadable note on our door that gave instructions on how to open the door. We could not figure it our. We were given anther room.

Plussat: NA

Miinukset: Nothing

Plussat: My guess is that this hotel has been recently remodeled. The rooms we stayed in were more than standard hotel rooms, they were suites. The homey atmosphere of the lobby and the breakfast room was very pleasant. It was settling and comforting.

Miinukset: No complaints.

Plussat: My boyfriend and I like to come here for a "getaway" on occasion, even though we live in town. Property is always clean and comfortable and a great value.

Plussat: Nothing

Miinukset: Not clean . Staff not friendly

Plussat: The size of the rooms and the beds are very comfy

Miinukset: Nothin

Plussat: The location was great

Miinukset: The airport shuttle should not cost if you are paying for your stay

Plussat: Rooms are nice. I like the suite format.

Miinukset: Pool area was trashed. Food on the floor, towels laying everywhere. Whirlpool did not work. Filthy...for two days! Even first thing in the morning.

Plussat: The staff was friendly.

Miinukset: There were stains on the carpet and the sofa. The other thing is that online it advertises Continental Breakfast and the sign is also posted on the hallway but there is no breakfast offered. I do completely understand the reason why, but then you should be clear that it is not available.

Plussat: The bed was very comfortable, the. Building was set back from traffic so no annoying outside noise, over all we had a very good stay and would stay again

Miinukset: The room was very comfortable, clean and spacious.

Plussat: How quiet it was there.

Miinukset: The fact that i payed full price which included breakfast use of a swimming pool hot tub. But they all were close. You would think that if i could not use them my price should have been reduced .

Plussat: Price and cleanliness.

Miinukset: None.

Plussat: I love the suites. They were beautiful, spacious, accommodating, clean, and great stay.

Miinukset: They need somebody in the early morning at the desk.

Plussat: Our go to place everytime we visit Grand Rapids. Clean, spacious, great staff, nice breakfast.

Miinukset: They could lower the price of what they charge for the items in their pantry.

Plussat: Great location near GRR

Miinukset: No breakfast. Did you charge less?

Plussat: Location distance from the airport was great.

Miinukset: Bathroom wasn't clean and floor looked as if they haven't been vacuumed.

Plussat: Staff was friendly and the location was fine.

Miinukset: I made the booking because the hotel offered a free shuttle. This was confirmed before I arrived, however, upon arriving I called and they said they couldn't get me. So I had to pay $20 for a taxi.

Plussat: The hotel and rooms were very clean, with updated decor and extremely comfortable bed and pillows. The small fridge and coffee maker was perfect as the restaurant was still closed due to Covid. However, coffee was available in the lobby.

Miinukset: Front desk staff less than personable. Not bad, just felt like we were something to handle so she could get back to checking her phone.

Plussat: The bed was very comfortable, the foldout couch was also comfortable. The kitchenette Was very convenient because there was no breakfast served because of the coronavirus.

Miinukset: due to the coronavirus it just looks like the up keep on the motel was not being taken care of the outside lot of trash and leaves collected around the building. Due to the situation there was no pool open, no breakfast served and the gym room was closed. I do realize the situation but I thought There would be some type of discount. Maybe a discount to a local restaurant would it have possibly help. I was not very impressed with the bathroom it look like the tub not been cleaned or it was stain totally on the bottom of the tub and unfortunately my granddaughter wanted to take a bath but because I didn’t know the situation of the bathtub I didn’t let her take one. The hot water was way too hot I burnt my hand I must say your staff Could have been a lot friendlier. My daughter also smelled marijuana when she was entering our room from the hall. There should be a quiet time at your Hotel because all we heard was people running around on the top floor and the people slamming their doors on the bottom floor. I’m just grateful this was just a one night stay,Because I think I would probably try to find a nicer hotel. I don’t normally score hotels this low but unfortunately it wasn’t very pleasing.

Plussat: The cleaniness and the eye appeal/design of the room.

Plussat: Very clean, very nice staff, Breakfast was excellent

Plussat: The room was very clean and the bed was comfortable. It is located within walking distance of most places.

Miinukset: The room we stayed in was Not well represented by the City Flats Photo. I won't go further. But like I said the bed was comfortable and the room was clean. But I'm going to be wary of "boutique hotels" in the future. I would recommend for a business stay though.

Plussat: Great location and easy

Miinukset: Parking across street but not big deal. Maybe they could greet you as you arrive to take bags. Other than that- simple, great design and easy. We were traveling as a family with three small children. Walking distance to madcap coffee.

Miinukset: Pool, better gym floor, parking

Plussat: Beds, pillows, and sheets are amazing. I slept well. Staff was friendly and lounge food was delicious.

Miinukset: Though they have quick and friendly room service, there is no table to eat my food on. I used the ironing board.

Plussat: Loved the super soft bed and unique design of the room. The lobby/bar was very inviting and the staff was friendly.

Miinukset: The dumpster emptying at approximately 3 a.m.. Instead of just one dumpster, there were four which took a very long and loud time to empty. This was following by a loud air-conditioning unit buzzing outside our window. What should have been a blissful night's sleep in an amazingly comfortable bed was actually a very short night of sleep. Would stay again, but only with the "city view" room away from the dumpster ally.

Plussat: The beds were extremely comfortable, though felt a little short. The feel of the room was very modern and classy. Really enjoyed the complimentary coffee delivered to our door the next morning. Staff was very friendly and accommodating. Room was very quiet.

Miinukset: Found some dust bunnies under the bed/nightstand. Didn't have any shampoo in our bathroom.

Plussat: It's located near the city center and the staff is very friendly. The rooms also have an interesting style.

Miinukset: We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.

Plussat: I love this hotel! The staff is amazing the restaurant has delicious food and cocktails! I would stay here again!

Plussat: Location to airport and having a shuttle was great

Miinukset: Our tv did not work and someone was not able to come fix it for over a hour after we got back from dinner. Children looked forward to a show The water temp was scolding hot and we had to turn on the sink to regulate temp to be able to take a shower

Plussat: Everything. Half the price of other hotels in grand rapids but very comfortable and clean. Near the airport, shops, and food.

Miinukset: We liked everything

Plussat: The room and hotel were clean. The desk staff was helpful, kind and professional

Miinukset: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

Plussat: Very close to the airport.

Plussat: Location is very good

Miinukset: Floor in room was not vacuumed.

Plussat: Positioned close to the airport. The staff was helpful and accommodating.

Miinukset: Fixtures are becoming run down.

Plussat: Breakfast was bad, ran out of food. The lights did not work in the bathroom.

Miinukset: It was available at 9.00 pm

Plussat: Clean hotel, nice location

Miinukset: Rude staff. Don't let me do a late check-out and the hotel was empty.

Plussat: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.

Miinukset: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.

Plussat: The air conditioning was not functioning so the hotel walked us over to a different hotel with an up graded room...they were very nice and quick to fix the problem.

Miinukset: We didn't actually stay at this hotel.

Plussat: The bed was good and we had an adequate breakfast. There were some special amenities.

Miinukset: The room was not cleaned a couple of days and never well cleaned.

Plussat: Clean rooms

Miinukset: Not really i could figure out in one night stay

Plussat: The hotel was extremely clean and comfortable. The staff went above and beyond to make sure that guests were taken care of.

Plussat: Great, free continental breakfast, comfortable beds, clean, and relatively new property.

Miinukset: Hard to find unless you know that it is directly behind the Target store on 28th St.

Plussat: Very nice hotel, excellent value.

Plussat: I liked the bed.....very comfortable, and the continental breakfast.

Plussat: Room was nice and clean.

Miinukset: Breakfast can always be improved, but average for Hamptons

Plussat: location

Miinukset: 1 of the beds was worn out. We got no room cleaning. Had to go to desk to get clean towels 2nd morning & attitude was poor. Breakfast was woefully little choice, 2 cold cereals or toast. Had bagels 1st morning.

Plussat: location to bmx race in Rockford Michigan

Miinukset: some furnishings and linens were worn

Plussat: Nothing

Miinukset: The room wasn't clean when I got there to check in I had to wait an hour for a clean room .. The room had a bad odor to it and had no soap or towels I was very unsatisfied with it all i ended up not staying the night and wasted my money

Plussat: Location

Miinukset: Room was hot air conditioning not good

Plussat: Location

Miinukset: The room had so much dust in the vents I am still having problems breathing. It was very noisy all night I might have gotten 2 hours of sleep== NEVER again

Plussat: The price

Plussat: The location

Miinukset: Everything else sucked. The first night I booked I only got to stay about six hours and last night I tried to book and succeeded only to show up to the hotel and there were no rooms. I am a nurse and this took time out of my day for nothing

Plussat: I enjoyed my corner room. I was able to see everything from my window.

Miinukset: In the middle of the night someone broke the muffler off my car.

Plussat: Not a thing

Miinukset: Horrible horrid place nasty dirty went from a two day a week day to a none

Plussat: Comfortable, great hospitality.

Miinukset: Pot smoking because they thought it was coming from our room.

Plussat: I liked where it was located.

Miinukset: For my whole stay, I had no A.C. And it was hot, humid and nasty, super noisy at night. My window leaked when it rained out side. The bed was half ruined, one side was suncked and the other half was flourished with padding. It’s okay for a one night stay or two, but not a week... and the worst of my stay would be how i has no A.C the entire hot summer I was their for, just disgusted.

Plussat: location was very good. Cleanliness was acceptable. Price was competitive. It had a decent pool, although we were not able to use it. Included a very basic breakfast.

Miinukset: Breakfast could have included more variety. Pool was not open when we wanted to use it. It was being cleaned/serviced or just not open. Parking lot was being sealed, so parking was difficult. No warning of this. Staff also did not know in advance.