Grand Rapids hotellia

Plussat: The staff was excellent! The food was great. Will definitely look into staying here again.

Plussat: The room accommodations allowed for our family of four along with my in-laws to all stay together with still plenty of privacy for all. This allowed for more time for the kids to spend with their grandparents, that’s priceless! We had one bedroom with a bathroom , the in-laws had the other bedroom with a bathroom, while the kids shared the pull out bed. Because we stayed four days, we got tired of eating out, so it was great having the kitchen and buying healthy groceries instead. The free breakfast was nice. They staggered the options daily so you had new options every day. The pool hours are great, kids wanted to swim every day and my in-laws enjoyed the hot tub. Having the tv in both bedrooms and in the living space made it great for everyone who wanted to watch something different which happens when you have an adult/child mix. My in-laws were able to take a shuttle straight from the airport to the hotel while we were still traveling. We didn’t have to worry about them getting there or back! The price is so reasonable if you split the ticket. About the cost of a standard hotel room but with so much more! We loved our stay and would book again.

Miinukset: The pool temperature was too cold for our younger children. They were shivering after about 20 mins. The beds had firm mattresses which is great for those who prefer that, we usually sleep with a topper. The towels are small and scratchy but clean and did the job. There’s a main shut off electrical switch about at two year old level by the entrance door. She switched it at some point while we weren’t looking and it took us a few hours to figure out what happened. Lol!

Plussat: Everything is outstanding at this hotel. When we travel to Grand Rapids Michigan we always choose this hotel. Great rooms, pool, and the staff is awesome.

Plussat: Brand new. Very clean. Great room. Great facilities. Staff very helpful and friendly. Very nice breakfast.

Miinukset: No.

Plussat: Everything was excellent!

Miinukset: It was difficult to find a road to get back to the hotel.

Plussat: Everything was just great

Miinukset: Nothing

Plussat: LOVED the gas fire pit and comfortable seating around it!

Miinukset: The hot tub did not have much water flow coming from the jets. Kind of just a hot pool of water.

Plussat: Ronnie was amazing and went out of his way to help.

Miinukset: Clean, friendly, equipped. I’ve stayed in 4 star hotels that weren’t as nice as this! 5 stars!

Miinukset: It was hard to find, even with gps.

Plussat: The room was great, the pool was clean and the staff was friendly and knowledgeable about things to see and do in the area.

Plussat: Big and spacious room

Miinukset: None

Plussat: Best pool ever clean and very family friendly

Miinukset: Nothing great stay

Miinukset: When I got to the property, they didn’t have my reservation and it took them a while to check me on. I showed them my booking.com confirmation number and they didn’t have any records of it in their system and said that happens often w booking.com I am very disappointed with booking.com and will not be using them in the future.

Plussat: Above all else - the staff was exceptional!

Miinukset: Nope. Loved it!

Plussat: breakfast

Miinukset: pool was too cold

Plussat: The reception desk workers were very welcoming and helpful. The breakfasts and the happy hours were a plus. Location was perfect since it was central to our other destinations and easy access to highway

Miinukset: The clean up of the dining areas after breakfast and happy hour could have been much better. Some days it was actually gross and overflowing with trash.

Plussat: The kids loved the popcorn machine, the happy hour and apps were an amazing perk. Ron was excellent and I appreciated him asking if the room was perfect. The breakfast in the morning was great. Thank you for an excellent stay

Miinukset: The bed was slightly uncomfortable. Coffee ran out during breakfast. But that’s just being very picky

Plussat: Room.

Miinukset: Place was overrun with kids. Could not get into pool or hot tub or breakfast. Very loud. Disappointing.

Plussat: Price, breakfast, kickback

Miinukset: Staff uneducated on what there is to do around here or where things are located.

Plussat: Great customer service. Breakfast bar and evening hospitality was great!

Plussat: Clean room, extremely friendly staff, they had a happy hour with 3 free drinks, which was a nice extra. We had to check out before breakfast and they offered us whatever they already had prepared so we wouldn't leave without breakfast.

Plussat: Check in was fast and easy with very nice staff. The breakfast was excellent with plenty of food. my niece loved the waffle station. The room was clean and comfortable with everything that we needed. I was confused about the in-room "kitchen" area as it was nice to have a microwave, refrigerator and coffee maker under the cabinets but there was no sink there. So if you needed water for the coffee maker you had to go in the bathroom. Everything else was wonderful.

Miinukset: There was no sink in the area where the microwave, refrigerator, and coffee machine were.

Plussat: The amenities, location and friendly staff.

Miinukset: No

Plussat: I loved the kickback! More hotels should do this.

Plussat: Beautiful hotel, courteous staff, amazing pool, delicious breakfast, and very clean! We loved our stay here!

Miinukset: No

Plussat: Staff helpful and friendly

Miinukset: Paying for parking

Plussat: Clean! Very nice and easy to park.

Miinukset: Everything was great

Plussat: Breakfast was good.

Miinukset: Very noisy place. Walls are paper thin. Other people that stay there are rude drunks who beat on other people’s doors and slam doors. Loud music playing in the middle of the night. Staff did nothing to stop it. I wouldn’t recommend anyone staying there for $200 a night.

Plussat: Very good

Miinukset: Everything was excellent

Plussat: Everyone friendly, central location

Miinukset: WiFi wouldn’t stay connected

Plussat: The room was very clean with exceedingly comfortable beds. Loved the breakfast buffet.

Plussat: Parking was easy.

Miinukset: Would like to have been a little closer to downtown.

Plussat: The breakfast area was great and very relaxing. The amenities were nice and the staff was wonderful. The location of the hotel was perfect for us. We were able to walk to almost all the places we had planned and we never used our car.

Miinukset: The entry to the hotel through the garage was a bit confusing.

Plussat: First time staying in a Hamptons and it was an amazing experience. My family and I absolutely loved. Would definitely do it again.

Miinukset: N/A... we enjoyed everything

Plussat: Great pool and hot tub, felt very safe staying there, and the staff was awesome.

Plussat: It was all good. the variety of food offerings met my culinary needs

Miinukset: No whole Vitamin D Milk!

Plussat: Nothing

Miinukset: The staff was rude, the rooms were smelly, the place was not downtown as the name suggests. There a many better options in Downtown Grand Rapids

Plussat: Clean, friendly staff and great location to bars and attractions.

Miinukset: Nothing.

Plussat: Good location, great view, clean and modern rooms. I was there with coworkers for work and it suited our needs.

Miinukset: A bit pricey for the area, but worth the money.

Miinukset: We found left over items in our room behind the big chair. Just made us wonder how clean rooms actually are. Toilet paper holder is to easy to hit your elbow on. I have a few bruises.

Plussat: Had Breakfast at Starbucks

Miinukset: Hapy hour and snacks were excellent

Plussat: Beautiful in its setting by the river, lobby/common areas, hallways, room, bathroom.

Miinukset: Coffee maker was messed up, squirted hot coffee out. Fortunately, no one was hurt.

Plussat: Things are just nice, like you pay for. There is space in the room and great amenities. We also mentioned it was our 10 year wedding anniversary and they sent up a complimentary bottle of prosecco. We originally booked with tou guys at a place in Ludington that turned out to be a huge let down. Even though we didn’t get a full refund there, we were happy to spend extra to stay here.

Plussat: Rooms are beautiful and the beds are very comfortable. The breakfast is a bit pricey, but the food is fantastic. The staff are all very friendly and helpful. The hotel itself is located within a reasonable walking distance to some good restaurants.

Miinukset: I don't have anything negative to say as my stay was wonderful. It is on the pricey side, but that is what you pay for a bit of luxury I guess.

Plussat: The entire experience was amazing! We were in town for the color run and stayed on the river view side on the 16th floor. Loved the area and the space. All the guests and staff were super friendly and we will be making another visit! Overall great time!!

Miinukset: The only complaints I did have was when we asked if they served breakfast they stated yes but didn't make it clear that it was not complimentary. So we sat down to eat and didn't eat a lot because we were racing in an hour. So we paid $85 for maybe $20 in food. There were 5 of us. 3 kids and 2 adults. We also had to ask staff twice to bring up extra blankets. And didn't know about the $32 parking fee for one night.

Plussat: Wonderful place to stay.

Plussat: Beds were nice. Pool was nice.

Miinukset: The hotel was over booked and our room was not ready when we got here. It was very inconvenient.

Plussat: The JW is a nice hotel and since I was staying to celebrate with my significant other, it was one of the best options for Grand Rapids.

Miinukset: We asked the staff to sweep up glass in our bathroom while we were out, but when we returned the glass was still everywhere. Without apology they also removed and lost our personal celebratory champagne glasses. They never returned emails or calls.

Plussat: Very large suites right in the middle of Downtown. Modern, comfortable and clean. Very good.

Plussat: Our stay was amazing. The hotel is clean and pleasant. Nice pool and amazing rooms.

Miinukset: WIFI connection would stop and restart from time to time.

Plussat: The rooms are very spacious and clean, and the front desk was quite helpful. Also, the location was very central to local attractions, bars and restaurants.

Miinukset: My room was on the second floor facing a street. The traffic and other outdoor noise was easily heard throughout the night, and the wood floors were creaky so that guests above me, in the hall and in adjacent rooms could be heard. I don't think there was much done to soundproof the rooms from ambient noise. The free dinner was a very nice idea, but the selection was so unappealing that I skipped it. A lower room rate would have been a better option.

Miinukset: I think the staff is excellent, location is great, rooms are spacious, and complimentary wine was amazing. My issues is with the food. I know it is included and a convience but quality is not on the same level as rest of hotel.

Plussat: Location

Miinukset: Wall paper needed some repair

Plussat: Good location and easy parking.

Miinukset: My room had no view except of an interior corridor. The parking garage for some reason couldn't recognize my room card so I had to press the help button. I was put in an accessible room which isn't bad but the bathroom was full of equipment.

Plussat: Clean, well maintained facilities, good breakfast and great location.

Miinukset: Need more luggage carts. None available when we checked in or checked out.

Plussat: Friendly people, awesome room and great location

Miinukset: Elevators were a little crammed/slow but no big deal

Plussat: Lovely suite. Prentiss was nice.

Miinukset: Understaffed.

Plussat: Very friendly helpful staff and big spacious modern room

Miinukset: I am not sure the floors were installed properly. They creaked and squeaked very loudly in the room and the hall.

Plussat: We had the most beautiful room that we were not expecting! The rooftop deck was also a stunner!

Miinukset: We had the top floor room with a great view but it was of other buildings. I wish the building could be taller and see more of Grand Rapids!

Plussat: was good and location very good, room large

Plussat: Beds, shower, & the room were amazing! I loved that the hot tub had an option to sit outside or inside. The elevator I was very impressed with you could barely feel yourself moving from floor to floor. Its one of the things I dislike the most at hotels with many floors.

Plussat: Exceptional!

Miinukset: All good

Plussat: Breakfast not included.

Miinukset: Could have had complimentary coffee easily available in lobby but did not. Staff rather indifferent, polite but not overly friendly.

Plussat: Friendly staff .Clean rooms. Nice pool and good food .

Miinukset: My cable was out and the pool closed way to early I was stuck with nothing to do . Pool should close at 11 then have adult time from 11pm -2 .

Plussat: Great Room and pool area. Staff was friendly and breakfast was good.

Plussat: I like decoration outside and cleanliness. Everything is perfect .

Miinukset: The cafe in the room is expired. I wash you attention a bout this thing .

Plussat: The manager Nick was very helpful and went above and beyond to make our stay and dining enjoyable!!

Miinukset: Checking in was not smooth

Plussat: Disappointed no free breakfast!

Plussat: Amazingly relaxing the whole environment

Miinukset: Hot tub not hot enough? But still good

Plussat: Everything

Miinukset: There was nothing I didn’t like

Plussat: The Beds were very comfortable. The Gym is big and is open 24 Hours. There's a laundry facility on st as well as a pool and spa.

Miinukset: No Free Breakfast!

Plussat: Great location. Helpful staff. Lots of amenities.

Miinukset: Beds could have been more comfortable.

Miinukset: bathroom in room wasnt very clean

Plussat: Beautiful, updated while maintaining historical elements. Love needing a room card to access floors from the elevators.

Miinukset: We went to breakfast. It was Buffett only, we never had any of the 4 servers come to our table while we were there for 45 minutes. Saw them visiting several tables more than once. Had to flag down someone just to pay $15/person other hotels give for free.

Plussat: Fayad was amazing, he helped us check in very quickly!!

Miinukset: I booked my stay 2 months ago, 2 rooms for 2 nights, I had a family thing come up so I cancelled the 2nd night. Two days before my visit I checked with the hotel and was informed that not only was the 2nd night cancelled but also the 2nd room. The front desk did find me another room at a different hotel a mile away.

Miinukset: I booked a room with a view of the river but the window was SO dirty that we kept the drapes closed the whole time; a wasted expense and a disappointment.

Plussat: Beds were comfortable and the rooms were clean

Miinukset: The only thing I didn’t like was that the pool and hot tub was closed. They are only open in the evening. Totally bummed out the kids as they woke up early to go swimming before we checked out and couldn’t. Wish it would have been stated on their site.

Plussat: All services were excellent! Had the most wonderful room with a beautiful view!

Miinukset: Only that I had to leave so soon! Wish I could of spent another day or more enjoying the hotel!

Plussat: The atmosphere and location

Miinukset: The parking was not included in with the room And no complementary coffee or continental breakfast offered

Plussat: Location and how clean and comfortable it was.

Miinukset: No

Plussat: The entire staff was friendly, helpful, and personal. Everything was very clean, beds were very comfortable, Wolfgang's outdoor patio at night was priceless. Our tile shower was very nice, the view out our room was great, we could see the city and the river. Couldnt have asked for a nice stay. We will for sure be back.

Miinukset: Everything was amazing. Nothing to complain about.

Plussat: Plenty of parking nice and quit great pool and breakfast and amazing cookies and location. I felt safe at this location and everyone is friendly. Everything was convenient and perfect. And not to forget the absolute amazing veterans display on the lower level tht was touching and wonderful! We will be looking forward to be back. .

Miinukset: Their is nothing I didn't like.

Plussat: Proximity to highway, entertainment and restaurants.

Plussat: The breakfast was the best hotel ever had . Loved the cookies, tea and water available also !

Plussat: Very comfortable room and overall a very clean hotel.

Miinukset: No power in the early morning hours. I couldn’t turn on the lights. A bad situation.

Plussat: The cookies were good! Easy to get to from the highway.

Miinukset: There were no comfortable chairs, need better pillows and more blankets.

Plussat: Exceptionally clean nice rooms. Plenty of seating in the eating area .

Miinukset: Can’t believe think of a thing

Plussat: The bed was extremely comfortable in the breakfast was amazing

Miinukset: I enjoyed everything about my stay

Plussat: Great breakfast, friendly helpful staff, convenient location, comfortable and well appointed rooms

Plussat: Excellent breakfast

Miinukset: Had to renew our room key for our second nights stay

Plussat: Location

Miinukset: Air conditioner and refrigerator were way too noisy making a difficult night of sleep

Plussat: Location was great for our needs

Plussat: The rooms were phenomenal as was the staff! The breakfast was also very good! Warm food warm cold food cold, great coffee

Miinukset: I can’t think of anything.

Plussat: The location and skywalk to the arena made all the difference and was the biggest reason we stayed here. We never had to go outside to get to the arena.

Miinukset: It was quite costly but I am sure that had more to do with location than amenities. The sheets were wonderful but the bed was a little hard.

Miinukset: No bath tub, room lacking hair dryer.

Plussat: Very friendly and helpful when needed assistance.

Miinukset: No microwave; There was three of us but was only set up for two when it came to coffee cups, towels, etc.

Plussat: Very friendly staff at check in.

Plussat: Bed was comfortable.

Miinukset: Outside drag racing.

Plussat: The staff was very friendly and hrlpful

Miinukset: The room was small, the bathroom way to small, it was crowded either the 2 of us in there. Extremely expensive for what you get. Location was convenient though

Miinukset: Room rate was much higher than I thought it should be. GVSU graduation was happening but I booked months, nearly a year, in advance. I pay this rate for unique luxury accommodations on Oregon’s Coast. While the hotel was nice, it doesn’t warrant the rate.

Plussat: Conveniently located

Miinukset: Only 1 elevator working. Parking ramp building access was not easily maneuvered

Plussat: The bed was very comfortable.

Miinukset: N/a

Miinukset: The parking garage area is not adequate; after a long day (& early morning to come) the front desk didn't know the actual clearance & had to find a lot for our van; for our car only handicapped sites were left. The most aggravating part of our stay.

Plussat: Hotel was in amazing location, bistro food very good at decent price, staff very friendly.

Miinukset: booking.com says free parking and free breakfast...NOT TRUE

Plussat: Every member of the staff we encountered in ther hotel and restaurant was friendly and helpful. The foods was good, room was comfortable and clean, and the location was perfect for attending a concert at the Van Andel Arena and shopping!

Plussat: Location and the comfortable beds.

Miinukset: We were locked out of room for 3 hours on Friday 8/23. The staff didn't know how to unlock the door and there weren't any other rooms that could accommodate. After many attempts, the front desk gave up. My girlfriend and I had to sleep on the floor in front of our room until someone could let us in the room. Other than that the stay was fine. But the staff really needs to know what to do in this situation. I'm not happy that we were charged the full price for two nights when part of my stay was on the floor in front of my room from being locked out.

Plussat: I love the modern look. Very clean and classy

Miinukset: The room was smaller then I thought and the view of window was facing a wall to the building so no view

Plussat: The location was great at Ciry Flats. Also, the rooms was clean and the bed was super comfortable. Staff was very friendly and helpful.

Miinukset: There is no mini fridge in the room, although one can be requested. Also, parking is in a city garage next door, which is convenient, but can be expensive.

Plussat: The location was perfect.

Miinukset: A little noisy between rooms.

Plussat: The location, very comfortable bed, clean room, and very modern.

Miinukset: No parking, had to drive to a separately owned parking garage and pay them

Plussat: City Flats Hotel located downtown Grand Rapids MI made my birthday weekend so special! The room was so amazing, and clean, the staff were all polite, and had good attitudes! They were also all very helpful, and the food was so delicious! Would rate this a 20 star if i could!

Plussat: It was clean and simple. Great location

Miinukset: In the attempts to be contemporary and green, there was a loss of comfort and pleasure

Plussat: The location was perfect with the added bonus of the view of the city with large windows! The bed was so comfortable (like the most comfortable bed I've ever slept in) and everything was perfectly clean. The modern style of everything was visually pleasing and we loved the lights under the bed! Added a real nice touch. I really like the tile floor and not having carpeting. I really hate walking barefoot in hotels with carpet because they get very dirty. I also really love that they are environmentally conscious!

Miinukset: The room was pretty small. It is a little oddly shaped. There is no mini fridge to put leftovers in after going out and for people staying more than a night that should really be something they provide. Parking wasn't very clear by the staff, we were told a few different prices and that should be something they should know for sure.

Miinukset: Pool, better gym floor, parking

Plussat: We loved Grand Rapids, very nice hotel, clean, quiet & comfortable.

Plussat: We loved everything about the hotel; from the unique, modern, eco-friendly room to the location to the wonderful, helpful staff to the most amazingly, comfortable bed ever!!! We also loved that the hotel used text to answer questions at all hours, it made it very convenient.

Miinukset: A mini fridge in the room would have been nice but we also understand they are very eco-friendly.

Plussat: Clean, modern, bright, comfortable bed, nice shower, great location

Miinukset: Nothing, have no complaints

Plussat: i injured by back on the job and their help in getting me an ambulance and later in helping me load my vehicle for the return trip was going beyong the normal duties and they di that so well.

Miinukset: i really cannot say

Plussat: Well maintained, nice breakfast

Miinukset: Hot tub not to hot and not much jetting

Plussat: Breakfast was good. Nicely stocked.

Plussat: Good location with access to the highway. Even though more of an industrial area, there was plenty of green space to walk the dog. Good breakfast.

Miinukset: Floor of the room was dirty; needed a good vacuuming. I found a previous guest's medication in a corner of the room. Fortunately, I found it before the dog.

Plussat: Everything was wonderful.

Miinukset: Everything was great.

Plussat: Bed was very comfortable and room was big

Miinukset: I have not traveled with my dog in a long time and I did not realize that it’s one of the rules that you cannot leave your dog in the room unless you are in there so it’s sort of defeated the purpose of traveling with my dog

Plussat: The friendliness of the staff, and their willingness to assist me.

Miinukset: No

Miinukset: My husband and I stayed two nights here. When we went to bed, we noticed that there was dry blood and pubic hair on the sheet. Very unpleasant experience. We got another room, changed our own sheet, however we didn’t realize that the second room was in pet friendly area. My husband has serious allergy problem. We asked for non-pet room. We ended up packing in a hurry and left the hotel with a very unpleasant experience.

Plussat: It was a nice property and very clean which is most important to me. They were under staffed, but were so friendly and kind th at it didnt bother me.

Miinukset: They were under staffed. But they did everything they could with the pwople they had.

Plussat: Updated hotel

Miinukset: Room too dusty with dust accumulating on desk and elsewhere in room

Plussat: Conveniently located to highway and points of interest. Lots of parking available. Hotel was clean and quiet. Hotel offered free large breakfast. Enjoyed the pool, hot tub and sauna.

Plussat: Relatively good breakfast. Great pool and hot tub. Friendly and efficient staff. Lots of families and kids around. Hotel seems very safe. Nice location if you are going to Allegan antique show. Pillows seemed A little musty and no ventilator fan in bathroom. Overall this hotel is A good value for the money.

Miinukset: No ventilator fan in bathroom.

Plussat: Very clean, comfortable beds, and great staff!

Miinukset: NO THIRD BED OPTION.

Plussat: Breakfast great, location great. Thank god you had a safety pin at the front desk!

Miinukset: Touch up scuff marks by elevator, hand sanitizer in room.

Plussat: The property was updated. The staff was very friendly and accommodating. And the breakfast was also very good. The room was very clean. Will definitely stay there again

Plussat: Location and staff

Miinukset: Could be cleaner. Carpets were stained in many places in the hallways

Plussat: Very nice hotel

Plussat: The bed was amazing. Breakfast was good.

Miinukset: Check in took forever.

Plussat: Staff was very attentive, clean, good value.

Plussat: The breakfast is a standard breakfast for all Comfort Inn in the USA. The breakfast starts at 4:30am till 9:00am to allow the guests take the transfer to airport, to early flights. This is fine

Miinukset: The hotel is large, with lots of guests, but the area for breakfast is not big enough to have all guests at main time to have breakfast, to go to the airport. But it works in a regular way

Plussat: The staff was great but I did not quite get the vibe !

Miinukset: Staff

Plussat: Bed very comfortable

Miinukset: Bathroom very small

Plussat: Staff was so friendly! Every staff person we encountered spoke to us and smiled — very positive vibe! Check in easy. Breakfast was awesome! Quiet room with cold AC!

Miinukset: King bed, but one side did not have a table or wall outlet. Borrowed an extension chord from front desk and moved chair to hold my sleep machine, glasses and phone. Both of us use sleep machines. It never occurred to me that there would not be a bedside table on both sides. We made it work

Plussat: location to airport

Miinukset: hard to find

Plussat: Good Breakfast

Miinukset: Chairs in the room. Not comfortable at all.

Plussat: It was a nice place to stay overall.

Miinukset: We stayed on the 1st floor. I think window blinds would be nice for privacy. The rooms were a little pricey.

Miinukset: Was not a quality breakfast. One elevator. and staircases on either ends of the building; no convenient way to go between floors especially near the middle.

Plussat: Location

Miinukset: To long waiting for a waffle n toast

Plussat: Breakfast was bad, ran out of food. The lights did not work in the bathroom.

Miinukset: It was available at 9.00 pm

Plussat: The location is very private

Miinukset: Snacks were available anytime

Plussat: Average rooms and facility.

Miinukset: Very poor attitude of the staff when asked to provide receipt after charging the credit card, and could not help me out at all. Referred to the manager and asked me to direct all my questions to the manager, which basically did not help me out at all at that time.

Plussat: It was a great location close to the basketball facility.

Miinukset: The cost was a little high.

Plussat: The night manager and all of the staff were incredibly friendly and proficient at their jobs.

Miinukset: N/a

Plussat: Clean rooms

Miinukset: Not really i could figure out in one night stay

Miinukset: Being so close to the expressway and across the street from the outlet mall - very busy and hard to exit property.

Plussat: It was clean and great location for our shopping/college visit.

Miinukset: The beds were not very comfortable, but room were very clean.

Miinukset: The bathroom sink did not drain. The people who clean should know this if in fact they use water to clean and then report it to the people who fix the problem.

Plussat: Bed was soooo comfortable!! Nice and quiet atmosphere. Wonderful facility!

Miinukset: Absolutely nothing!

Plussat: The Baymont in Byron Center is a best-kept secret for lodging, in my opinion. It is exceptionally managed with friendly and kind staff and impeccably clean. I have stayed at other places in the area and in downtown Grand Rapids. This particular Baymont takes the cake.

Miinukset: Nothing.

Plussat: It was right off the freeway. Rooms were nice. Staff was accomidating

Plussat: Room was decent, relatively clean. There was a mini fridge that was nice. Bed was comfy. Ample parking and complimentary breakfast.

Miinukset: Incidental charge is much higher than other hotels with higher star levels. Breakfast was limited in options and very crowded. Drain in bathtub was very slow to empty and partially clogged.

Plussat: The staff were friendly and professional.

Miinukset: Beds were too firm and pillows were not big enough.

Plussat: I liked the breakfast and how close it was to where I needed to be for those few days. I had stayed at this hotel before and it's easy on and off to the highway.

Plussat: It seemed that the room was a bit larger than some,, making it easier to get around. The room was well furnished and clean, had a good shower with plenty of linens, and comfortable.

Miinukset: We have grown accustomed to Keurig k-cups, and like to bring our own k-cups on trips so we have the coffees we like and are used to. There was a coffee maker in the room, but it was not a Keurig. We found out about it in advance, so we brought our little single cup Keurig with us on the trip. Everything else fit our needs well.

Miinukset: Creaking noise that sounded like someone was walking on a squeaky floor

Plussat: The shower had some serious water pressure!

Miinukset: Breakfast ended too early, paid for it and couldn’t eat it. Extend the time past 9am please....Or have an opt out rate.

Plussat: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.

Miinukset: All was well.

Miinukset: Broken light. air conditioning

Plussat: The location is near the airport and shopping etc.

Miinukset: This time we were on the ground level and the vinyl floors were very dirty. Even though we were out of our room by 11:00 and had removed our privacy sign, our room was not cleaned and refreshed for our second night :-(

Plussat: Good value for clean comfortable hotel. Fifteen minute drive to downtown Grand Rapids.

Miinukset: Heavier duvet/extra blankets would have been nice.

Plussat: value for the cost

Plussat: The superior cleanliness.

Miinukset: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.

Plussat: The place is clean and peaceful. People there a very nice and helpful. Since I found this place I don't stay anywhere else in Grand Rapids when I am there.

Plussat: Location, clean room

Miinukset: My mattress moaned and groaned. Every time I moved I woke up my wife

Plussat: Everyone was very friendly. The hotel was clean and very nice. It was close to everything from stores, places to eat and many things to do. It was very quiet and every guest was friendly to each other. Will stay again..

Miinukset: Every thing was great.

Plussat: Super clean and updated rooms. Looked really nice.

Miinukset: We had a guest in the room above us and we had a hard time sleeping at night. Sounded like an elephant was walking around up there. Stomping his /her feet constantly until they finally went to bed.

Plussat: shuttle service

Miinukset: breakfast

Plussat: This is not the Taj Mahal by any stretch, but it was a damn good value for the price. Room was clean and spacious, and I didn't have any problems with noise from other rooms.

Miinukset: The hotel was being remodeled while I was there, so the lobby was looking a bit shabby. I have to assume it will be better once construction is complete.

Plussat: The front desk staff.

Miinukset: I didn''t get my room cleaned for two days, even when asked.

Plussat: Quiet Rooms

Miinukset: No

Plussat: Breakfast was great and the location was quite at night for sleeping

Miinukset: The jucuzzi/hot tub in the pool area was a little grimy and could use a cleaning.

Plussat: Clean place hats off to the cleaning staff!!! They should be a model for other hotels!!! The staff was friendly and did I mention the whole place was clean!!!!!

Plussat: Breakfast was pretty good. The location was really close to where we needed to be for the weekend.

Miinukset: The room had not been vacuumed. The room was dark and in general felt unclean. The furniture in the lobby was dirty and ripped. Both my husband and I had trouble with our keys. We had them re-keyed and they still didn't work without 10 or so swipes.

Plussat: Great location; close to airport and hospital as well as walking distance to restaurants. Nice breakfast.

Miinukset: I left a tip and then the next day there was an envelope requesting a tip, but indicated not necessary. The cleaning staff did not empty the ice bucket or replenish coffee and cups. I didn't leave a second tip. Hot tub wasn't hot enough.

Plussat: The indoor pool was salt water, which we really liked. The free breakfast was great. The beds and pillows were very comfortable. Very nice treadmills in exercise room.

Miinukset: I wish they would have had more delivery options for food . Like a info guide about the area in the room.

Plussat: Gives me faith that there are good hotels in the world that you don’t have to sell your soul for.

Miinukset: My room was separated from another room by a thin door and I could here a mans deep voice yelling all night.

Plussat: Price, comfort. Cleanliness

Miinukset: Ring in registration person’s nose

Plussat: I liked the hotel location.

Miinukset: I did not like check In process. Not being able to pay for my room up front with cash instead of charge. Beds weren't really comfortable. Spent 4 days and never had my room refreshed with new towels daily or trash was never picked up even if I left it outside the room. Very limited amount of channels on TV. Comforter was stained and didn't look clean. Checking out was long because I wanted to pay cash instead of charge. I checked out 5 days ago and I have yet to receive my money back on my credit card. My money should not have been taken off my card for so many days and I paid it in cash when I left.

Plussat: I thought the complimentary breakfast was really good. Good selection and spread.

Miinukset: I was extremely unhappy with the pull out couch. There were 3 in the room including myself, and I let the other two enjoy the King bed because I wanted them to be comfortable. But I wasn’t expecting the couch to be so terrible. It was mentioned that the room could fit three people having one person sleep on the pull out couch. I don’t think anyone should purchase that room if they have three people. I didn’t get any rest the entire weekend, and I ended my stay just really exhausted and not refreshed due to lack of sleep. I was told I could have asked for a different kind of accommodation for me to have something to sleep on, but I didn’t know that was available.

Plussat: The room was very clean. Staff were very nice and helpful.

Miinukset: Rooms weren't placed next to each other after requesting and confirming that they would be. Pool was only open until 11.

Plussat: It had the feel of a better than average hotel. The shower was well above average. The room felt cozy but not crowded. Excellent price. I’ve had average or below average for the same price.

Miinukset: Seemed like in the middle of the night the room got hot; thermostat up to 78, but when I went to sleep it was fine.

Plussat: The bed was so comfortable and clean.

Miinukset: That the staff lied to me about the extra charge and that the booking is the one that charged me.

Plussat: The pool area is really nice. Suites are clean and spacious. Breakfast is good.

Plussat: Studio suite was good sized with everything we needed. Even has small kitchenette, satisfying breakfast.

Plussat: Excellent Room for the price

Plussat: Not enough towels

Miinukset: Hallways smelled terribly of cigarette smoke.

Plussat: Really like the layout of the room and it was immaculate.

Plussat: The room.

Miinukset: The noise from teenage kids running around at night and smell of marijuana in the hall of where my room was. Other than that, the noise did stop and I enjoyed the rest of my stay.

Plussat: The room was extremely large and well kept. The staff was very helpful....

Plussat: The room was fantastic, the breakfast was good.

Miinukset: The hallway on the floor we stayed in was very hot, with hot air blowing out of the HVAC duct. The main area in the lobby was also hot.

Plussat: Very nice property. Super clean and well-maintained. Food was excellent. I will look for Staybridge Suites next time I need a pet-friendly hotel!

Plussat: Great quality for the price.

Miinukset: The building was so hot. Heater was stuck on.

Plussat: Convenience to Grand Rapids. Nice bed. Nice to have counter, sink, refrig area. Good vanity lighting in bathroom. Then noon checkout was great.

Miinukset: Bedroom, bathroom, sitting area kind of cramped. Sitting area was too dark.

Plussat: Hotel staff very friendly, hotel very clean

Plussat: Everything! The staff was beyond amazing. The hotel was extremely clean.

Plussat: There were bugs crawling up the hallway

Miinukset: The bus that we’re outside of our room

Plussat: The location was very convenient to I-96 and Michigan 37 and well enough off of the road to be very quite.

Miinukset: Room layout to achieve "suite" status was poor, with television placed so that it had to be swiveled to be seen from bedroom or to be seen from couch. Complimentary breakfast was mediocre at best.

Plussat: Everything

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: I was unaware and not told it was under construction and the pool I specifically booked the hotel to use was not heated due to boiler issue

Plussat: up to date decor and newness in general

Miinukset: No

Plussat: Room was spacious, very clean, staff was friendly & helpful.

Miinukset: The pool is too small and had entirely too much chlorine in it. No hot tub.

Plussat: The staff were very helpful and courteous. The rooms were spacious and clean. My son thought it was cool that the couch was a trundle bed. I really appreciated the fact that coffee was hot and readily available in the lobby as well.

Plussat: Fresh & updated

Miinukset: Toilet in our room wasn’t clean. Nasty ring viewable when walking into the bathroom. The top blanket (not the sheet covering was looking brown and in need of washing.

Plussat: Nice and clean. Pool was clean and room was nice.

Plussat: I really loved that the room was very clean and it did not have that hotel smell in the room.

Miinukset: Nothing!

Plussat: Everything

Miinukset: Nothing

Miinukset: Property didn't have a double room available upon arrival which was what we had arranged. Mgr immediately threw booking.com under the bus. Said not her fault or responsibility. Said the 2 males (1 @ 6'8" and 300 lbs & 1 @ 6'5 and 275 lbs) could share a king handicap room was all she could do. After a heated debate I ended up sleeping on a roll-a-way bed that with my feet hanging off 6" over the end. After having to make up the bed. The facility was very nice, but the front desk staff was rude and obviously the on-line booking process was horribly inadaquate.

Plussat: Location was very easy to find, the front desk was very friendly and fast. Also, we had an issue where we made a mess, and despite doing our best to clean it up ourselves, it was clearly going to take some extra care from the cleaning crew. After telling the front desk about it, they were understanding, and it has not resulted in an extra cleaning charge, which is pretty forgiving.

Miinukset: The pillows on the bed were excessively soft to the point of being unsupportive, and the toilet was in an uncomfortable location for someone with limited flexibility, but everything else was comfortable.

Plussat: I liked the stylish fashion decor of the room.

Miinukset: The room was ok clean but, we had leftover pizza in our fridge from the previous guests. We wished we could have had access to a jacuzzi in the pool area would have been nice.

Plussat: We took some breakfast on the road early in the morning. No complaints

Plussat: It was clean and quiet.

Miinukset: Everything was good.

Plussat: Bed was like a cloud

Miinukset: Fix the pool

Plussat: The property location was in an excellent location for our stay. It was decently clean.

Miinukset: We had an incident in the room with the shower door falling off the tracks and almost hitting my son. The staff said they would have a the general manager call. He didn’t. I called and he seemed arrogant and uncaring. Didn’t even ask if he was ok - just basically wanted to know “ what did I want?” (meaning how did I want to be compensated). So the professionalism was very much lacking and not the standard of what I expect when staying at a Hilton property.

Plussat: Comfortable room and bed, handy frig and microwave.

Plussat: They were very accommodating. I had my 86 year old mother with me and they were able to put us in a first floor room next to the lobby. Staff very friendly and helpful and the bathroom was good sized.

Miinukset: Would have liked a meat option for breakfast. With it being a free breakfast though the scrambled eggs with ham diced in was good.

Plussat: Location is nice, food and grocery are nearby. Room is very comfortable. We have a good stay there.