Grand Rapids hotellia

Plussat: The staff was excellent! The food was great. Will definitely look into staying here again.

Plussat: Above all else - the staff was exceptional!

Miinukset: Nope. Loved it!

Plussat: Staff were all courteous and went out of their way to help and answer questions. Room was very clean and comfortable. We also liked additional features like free dinner

Miinukset: The swimming pool was the only downfall. It was too small for my liking.

Plussat: The overall cleanliness and the meals.

Plussat: Breakfast was average. Found one bagel piece that had some mold on it. Otherwise standard for free hotel breakfasts. Bed was wonderful, very comfortable. Room quite clean and comfortable.

Miinukset: Would love more variety of tea. Also felt like the desk chair didn't quite go high enough. I'm short, and like a chair that I can raise up significantly so that I can not feel like I'm typing at chin level.

Plussat: Room had more than 20 dead flies on windowsills and live beatles on curtains.

Plussat: Room was very clean and comfortable. Location was great for my event I was attending. Staff was excellent and helpful.

Plussat: Room.

Miinukset: Place was overrun with kids. Could not get into pool or hot tub or breakfast. Very loud. Disappointing.

Plussat: Close the the interstate. Close to many restaurants. Close to shopping.

Miinukset: Nothing. It was all great.

Plussat: Breakfast staff and bartender were very friendly as was the desk clerk

Miinukset: Treadmill quit a mile into my run. Switched to eliptical. Nice equipment but that machine kept shutting down

Plussat: The amenities, location and friendly staff.

Miinukset: No

Plussat: The staff, food, rooms.

Miinukset: No

Plussat: Beautiful hotel, courteous staff, amazing pool, delicious breakfast, and very clean! We loved our stay here!

Miinukset: No

Plussat: The hotel wasnt clean and quiet

Miinukset: None

Plussat: Everyone was so friendly!!!

Plussat: Food was good and staff was good

Miinukset: Loading and unloading no real front entrance .

Plussat: Very nice, clean, contemporary room

Miinukset: No shuttle to downtown venues. 1.5 miles to DeVos & Van Andel arena is not easy walking in winter cold. While we could have taken an Uber, a shuttle bus to the heart of downtown GR and main venues would have been nice and honestly, I kind of assumed the Hampton would have provided.

Plussat: Clean! Very nice and easy to park.

Miinukset: Everything was great

Plussat: Bed was very comfortable and the 24/7 gym had everything I needed during my business trip. I appreciated the tea selection at breakfast, and the various hot/grab-and-go options throughout the week.

Miinukset: Plain yogurt and fruit was usually low at breakfast, not leaving a ton of healthy options.

Plussat: Breakfast was good.

Miinukset: Very noisy place. Walls are paper thin. Other people that stay there are rude drunks who beat on other people’s doors and slam doors. Loud music playing in the middle of the night. Staff did nothing to stop it. I wouldn’t recommend anyone staying there for $200 a night.

Plussat: The staff was friendly, the property was new and clean and the continental breakfast was satisfyingly

Miinukset: Bedding/linens & price

Plussat: Good location. Clean, new. Great breakfast.

Miinukset: Sink would not drain: permanent sinkful of dirty water. Plug control not working. Same type hardware in shower difficult to operate - requiring grown man's strength to turn water on or off. Told staff, but no repairs. Stupid sliding bathroom door.

Plussat: The room was very clean with exceedingly comfortable beds. Loved the breakfast buffet.

Plussat: The staff was very friendly and helpful, and the hotel was very clean. Overall experience was very pleasant.

Miinukset: Parking is not included. Should just add the $12 Parking fee to room cost.

Plussat: Everything is outstanding at this hotel. When we travel to Grand Rapids Michigan we always choose this hotel. Great rooms, pool, and the staff is awesome.

Plussat: Brand new. Very clean. Great room. Great facilities. Staff very helpful and friendly. Very nice breakfast.

Miinukset: No.

Miinukset: Did my tell me about incidental policy until I arrived and had already used all my money off my card to pay for room

Plussat: LOVED the gas fire pit and comfortable seating around it!

Miinukset: The hot tub did not have much water flow coming from the jets. Kind of just a hot pool of water.

Miinukset: It was hard to find, even with gps.

Plussat: Was a very nice room, big. I didn't want to leave to go to the concerence.

Miinukset: Didn't want to leave. Very nice

Plussat: Big and spacious room

Miinukset: None

Plussat: Friendly and accommodating staff, clean rooms with plenty of room

Miinukset: My only small complaint is the pillows are too flimsy.

Plussat: Felt like home

Miinukset: No

Plussat: Totally redone so it was immaculate. Studio room + everything was perfect.

Miinukset: Weather was a factor. Got snowed in and had to stay another night with a $30 up charge.

Plussat: Staff was very friendly

Miinukset: Nothing. Had a wonderful visit

Plussat: The staff is amazing!

Miinukset: The pool and hot tub are in questionable shape. The steam room was closed for maintenance

Plussat: Great location and beautiful facility.

Miinukset: Value was reasonable but not great.

Plussat: Friendly staff. Location. Pool/hot tub

Miinukset: Bathroom floor dirty in the corners. Pool closet at 11:00pm. Which should be 12:00am. A bit on the pricey side.

Miinukset: Could not get a hold of front desk on evening of 9/2 - had to walk down to the front lobby to speak with someone and ask to send up water.

Plussat: The view was amazing and the bed was so comfortable I fell asleep quickly and slept in!

Miinukset: No complaints

Plussat: Everything was clean easy to find

Miinukset: I was not well informed about policy and was completely ignored after telling staff not to charge a specific card that was changed anyway

Plussat: Location and experience

Miinukset: Check in area interferes with checking in/out. It’s a cluster of people that gets jammed up.

Plussat: The view on the water was amazing

Miinukset: I loved it

Plussat: I love staying at this hotel. I've stayed here a couple times. Although it is quite expensive the customer service is second to none. The food in their restaurant is outstanding. The hotel is so clean and smells so good throughout the entire facility. I could stay here indefinitely. The pool and steam room were amazing, very relaxing and stimulating at the same time. We originally made our reservation through booking.com and when we arrived they didn't have our reservation but accommodated us and gave us the rate we were supposed to be charged through booking.com.

Plussat: Pleasant staff, clean, comfortable room. Close to convention. Parking included in stay. Easy checkout. Good nternet access.

Miinukset: No usb plugs for chargers. Had to use my computer’s

Plussat: Wonderful place to stay.

Plussat: The JW is a nice hotel and since I was staying to celebrate with my significant other, it was one of the best options for Grand Rapids.

Miinukset: We asked the staff to sweep up glass in our bathroom while we were out, but when we returned the glass was still everywhere. Without apology they also removed and lost our personal celebratory champagne glasses. They never returned emails or calls.

Plussat: The location and breakfast were awesome, and checkout was seemless

Miinukset: Everything was top notch

Plussat: There isn't just one thing! The staff was amazing! The breakfast was really well stocked and the options were great! The room was spacious and clean! Everything was perfect!

Miinukset: Nothing! We loved our stay!

Plussat: Location. Comfy rooms.

Miinukset: The reservation said we had city view but the room was not.

Plussat: Great staff and very clean

Miinukset: Very noisy

Plussat: Great location

Miinukset: Building is old. There are wood floors still throughout and they squeak terribly. They also have nail pops and I ruined a brand new pair of wool socks on a nail head sticking out of the floor in my room.

Plussat: Room was nice and had natural lighting and the location for the venue we were visiting was good.

Miinukset: It was pretty pricey and we had to pay for parking

Plussat: night Bartender during the week was great

Miinukset: Had the hours wrong on the printout for the evening social, we almost missed it

Plussat: facility

Plussat: Location

Miinukset: Wall paper needed some repair

Miinukset: The air condition is very noisy, I had to shut it down as it was impossible to handle

Plussat: Friendly people, awesome room and great location

Miinukset: Elevators were a little crammed/slow but no big deal

Plussat: Super friendly staff, loved the breakfast crew. Pool was clean, warm, and easy to access. The pool towels could be larger

Miinukset: Instructions on how to navigate the elevators and parking garage with the security keys

Plussat: Room was clean and comfy. Good value and location. Staff is always great

Plussat: This location was clean and modern. Check-in was fast. Customer service was great. Absolutely loved the bathroom and the comfort of the beds!

Miinukset: I wish there had been more pillows on the bed. Other than that, everything was amazing!

Plussat: Location was great for me in East GR. The offerings at breakfast was more than expected. The staff helped me with directions to my destination for the next day, They were so helpful and nice.

Miinukset: I wish breakfast could have been at 6:30am instead of 7:00am as I had to leave at 7:15am to go to event.

Plussat: The bartender Keith made our whole night. He was helpful in giving us advice for a night out and made the best margarita and martini.

Miinukset: Everything was perfect. Only wish we could have stayed longer.

Plussat: staff was wonderful - -helped with early check-in - nicest stay ever

Miinukset: having to leave

Plussat: Beautiful & fresh. Extremely clean.

Plussat: The Beds were very comfortable. The Gym is big and is open 24 Hours. There's a laundry facility on st as well as a pool and spa.

Miinukset: No Free Breakfast!

Plussat: Beautiful hotel. Great staff.

Plussat: Beautiful, updated while maintaining historical elements. Love needing a room card to access floors from the elevators.

Miinukset: We went to breakfast. It was Buffett only, we never had any of the 4 servers come to our table while we were there for 45 minutes. Saw them visiting several tables more than once. Had to flag down someone just to pay $15/person other hotels give for free.

Plussat: Location

Miinukset: Bathroom size

Plussat: Wonderful place! Amazing!!

Miinukset: Clean, staff was awesome!!

Plussat: Great location for downtown events. Sky walk connection very convenient.

Plussat: Great location. See if convenient hotel.

Miinukset: The hotel was being renovated and our room was very dirty from construction. Lots of dust and fuzz. We were told that our room was completed recently. They definitely need to double check completed rooms for cleanliness.

Miinukset: Parking lot was full. Check in took over 1 hour - arrived late to event. When staff was informed of experience the next day, they had no reaction.

Plussat: Location and how clean and comfortable it was.

Miinukset: No

Plussat: The room was amazing!! It was a corner room with windows all around.

Miinukset: All the children in the hot tub. They need to have an adult only hot tub. And maybe a designated time for Adults only, like 10-11.

Plussat: Location and convenience. Hotel cleanliness and courteous staff. Well appointed room and comfortable bed.

Miinukset: Bathroom was a bit small but still functional.

Miinukset: Had a nice view, but the windows were really dirty.

Plussat: It was close to the venue for the concert.

Miinukset: For the price, not really worth it. Rooms are small.

Plussat: The location was excellent and the room was very clean and spacious. We stayed four nights and the room was cleaned every day with fresh towels.

Miinukset: Lifts were quite slow.

Plussat: Proximity to highway, entertainment and restaurants.

Plussat: The staff were very friendly and quick at check in.

Plussat: Space and cleanliness

Miinukset: No

Plussat: price and location compared to downtown hotels. we had a wedding downtown, those hotels were 2-3x the price. this hotel was in a great location and not that far at all from downtown

Plussat: Easy to get to

Miinukset: Kind of old fashioned.

Plussat: Nice breakfast selection

Miinukset: The parking lot itself was open, but the entry to parking lot was a bit unlevel and bit crowded.

Plussat: Clean

Miinukset: Daughter didn't like the eggs at breakfast.

Plussat: Great breakfast, friendly helpful staff, convenient location, comfortable and well appointed rooms

Plussat: Narrow it to one? The beds were great and breakfast was awesome everyday.

Miinukset: No room service and far from restaurants. Really inconvenient when late at night.

Plussat: How it is updated.

Miinukset: Noise from the highway. But it wouldn’t keep me from going back.

Plussat: Comfortable bed. Helpful staff. Clean hotel.

Miinukset: One elevator out of service.

Plussat: Location was perfect

Plussat: Very friendly staff at check in.

Plussat: It was close to do many restaurants and pubs!

Plussat: Staff was extremely helpful and went out of their way our entire stay

Plussat: The location was great. Everything was in walking distance of where we wanted to go. Great night Life too!

Miinukset: The check-in was at 4 which Itcould have been at 3 and the check out was at 11 instead of noon. That's the only thing I would change.

Miinukset: The parking garage area is not adequate; after a long day (& early morning to come) the front desk didn't know the actual clearance & had to find a lot for our van; for our car only handicapped sites were left. The most aggravating part of our stay.

Plussat: the rooms were great. Very pleased with the location.

Plussat: The hotel was very clean and our room was great!

Miinukset: Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).

Plussat: The hotel was clean & the staff was friendly.

Miinukset: Rooms were kind of outdated.

Plussat: Everything. Friendly staff. Clean room. Comfortable bed. Great location.

Plussat: Close to activities

Plussat: Loved the full breakfast during the week days..

Plussat: cleanliness

Miinukset: breakfast

Plussat: Friendly, helpful staff. Excellent breakfast

Plussat: Immaculate condition, extremely friendly and helpful staff, hotel doesn't look to be over a few months old, but learned it is actually at least 15 years old--modern decor, amenities, and undergoing constant upgrading. Excellent management!

Miinukset: Everything exceeded our expectations!

Plussat: Everything, best place to stay

Plussat: Nice rooms, pool and facility

Miinukset: Rude and mouthy overnight clerk and people smoking marijuana which came into my room with my kids.

Plussat: The friendliness of the staff, and their willingness to assist me.

Miinukset: No

Plussat: The staff was very friendly and the room was spacious.

Miinukset: The bed didn't meet my comfort level and the hallway had a strong smell that irritated my asthma.

Plussat: Staff was very friendly, hotel was clean.

Miinukset: The bed was hard as a rock and the pillows were tiny and flat. That's the only complaint. Change beds eventually and you guys will be a 10 star place

Plussat: The continental breakfast was nice

Miinukset: Many of the lights didn’t work in the room. Stains all over the carpet. Not sure when the bathroom floor was washed. The fold out couch bed was stained and had dead bugs on it. The mini fridge was making noise all night. The swimming pool wasn’t heated. They put the incorrect bill under our door in the morning. Who knows who needed up with ours. Thank goodness out cc number wasn’t on it.

Plussat: Room was spacious. Staff was friendly.

Miinukset: Pool was small.

Plussat: Conveniently located to highway and points of interest. Lots of parking available. Hotel was clean and quiet. Hotel offered free large breakfast. Enjoyed the pool, hot tub and sauna.

Plussat: Convenience to Grand Rapids. Nice bed. Nice to have counter, sink, refrig area. Good vanity lighting in bathroom. Then noon checkout was great.

Miinukset: Bedroom, bathroom, sitting area kind of cramped. Sitting area was too dark.

Plussat: Breakfast was good. Staff very friendly and accomodating.

Miinukset: No cups for coffee in room. Housekeeping did not make beds the second day we were there.

Plussat: Nice and clean

Plussat: The staff was super friendly and dealt with everyone in a kind manner. Well done

Plussat: The location was very convenient to I-96 and Michigan 37 and well enough off of the road to be very quite.

Miinukset: Room layout to achieve "suite" status was poor, with television placed so that it had to be swiveled to be seen from bedroom or to be seen from couch. Complimentary breakfast was mediocre at best.

Plussat: Bed, breakfast, staff & pool

Plussat: hearty

Plussat: Friendly staff

Miinukset: I was unaware and not told it was under construction and the pool I specifically booked the hotel to use was not heated due to boiler issue

Plussat: up to date decor and newness in general

Miinukset: No

Plussat: clean, bright colors, great breakfast, large room

Miinukset: No complaints

Plussat: Room was spacious, very clean, staff was friendly & helpful.

Miinukset: The pool is too small and had entirely too much chlorine in it. No hot tub.

Plussat: Good choices/Selection. The coffee was out when I got there but the staff replaced it as soon as someone told them.

Miinukset: Price was a little high to be for a non-holiday weekend.

Plussat: Clean, comfortable, friendly staff, free breakfast and a large tv...what more can you say about a reasonably priced hotel

Plussat: Very clean, comfortable beds, and great staff!

Plussat: Thanks to the attendant at the front desk on that morning who gave us a lift to the airport after our wake up call for 3.30am did not happen!!! The attendant on check in in the evening before failed to register our request. So please double check with the front desk a second time to make sure this does not happen again. Room and bed were very comfortable. Because of the early hour we could not avail ourselves of the breakfast.

Miinukset: Please refer to the above

Miinukset: NO THIRD BED OPTION.

Plussat: Friendly staff, quick checkin, spotless room, comfortable bed and pillows, quiet, convenient to airport. I left too early to have the breakfast but coffee was there. I would stay here again.

Plussat: Breakfast

Miinukset: temp of pool

Plussat: Did not have the breakfast. Was here to visit my granddaughter. took her to breakfast at Wolfgang's

Miinukset: Room was fine, but a king size bed with 5 tiny pillows???? The bed needs the correct size pillows. These were terrible.

Plussat: The staff was friendly and the room was very clean.

Miinukset: The bed wasn't the most comfortable.

Plussat: Clean and comfortable. Friendly staff. Well tended breakfast and warm friendly with fireplace in lobby. Coffee and water in lobby.

Miinukset: No. I was satisfied.

Plussat: Staff was very helpful and the smell of cookies as you walked in the door

Miinukset: The pillows suck

Plussat: breakfast was okay...typical hotel breakfast selection

Plussat: We were upgraded and also received complimentary champagne because we were celebrating a birthday - our stay was perfect and the staff made sure to treat us very well!! It was so great, we changed our plan for another birthday and are staying again this weekend!

Miinukset: Wish there was a pool and valet parking

Plussat: The room was so nicely decorated, the bed absolutely the most comfortable bed and the shower amazing! I felt well rested here, which was very important for my business travel. Also, the staff was very friendly and helpful. All in all a very nice experience staying here!

Plussat: Trendy clean rooms with friendly staff

Miinukset: Parking was confusing

Plussat: The room was very clean and the bed was comfortable. It is located within walking distance of most places.

Miinukset: The room we stayed in was Not well represented by the City Flats Photo. I won't go further. But like I said the bed was comfortable and the room was clean. But I'm going to be wary of "boutique hotels" in the future. I would recommend for a business stay though.

Plussat: Great location and easy

Miinukset: Parking across street but not big deal. Maybe they could greet you as you arrive to take bags. Other than that- simple, great design and easy. We were traveling as a family with three small children. Walking distance to madcap coffee.

Miinukset: Pool, better gym floor, parking

Plussat: Great location to 20 Monroe Live and Van Andel arena. Easy to get from room to the street.

Miinukset: Small room without carpeting. No overhead light. No fridge and inconvenient parking.

Plussat: Didn't have breakfast at the hotel but great coffee place across the street and excellent brunch spot two doors down. Clean, cozy rooms and nice big bathroom. Not a bad hotel bar for a night cap either.

Miinukset: The odd shape of the room we stayed in allowed very little natural light. Also I was under the impression there was onsite parking but couldn't find it. Public ramp was less than a block away though, so no big deal.

Plussat: Loved the super soft bed and unique design of the room. The lobby/bar was very inviting and the staff was friendly.

Miinukset: The dumpster emptying at approximately 3 a.m.. Instead of just one dumpster, there were four which took a very long and loud time to empty. This was following by a loud air-conditioning unit buzzing outside our window. What should have been a blissful night's sleep in an amazingly comfortable bed was actually a very short night of sleep. Would stay again, but only with the "city view" room away from the dumpster ally.

Plussat: The beds were extremely comfortable, though felt a little short. The feel of the room was very modern and classy. Really enjoyed the complimentary coffee delivered to our door the next morning. Staff was very friendly and accommodating. Room was very quiet.

Miinukset: Found some dust bunnies under the bed/nightstand. Didn't have any shampoo in our bathroom.

Plussat: It's located near the city center and the staff is very friendly. The rooms also have an interesting style.

Miinukset: We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.

Plussat: The layout of the rooms are different and cool. The staff was awesome. I had a different hotel booked for a few weeks out in the same town that I cancelled and switched to this one, because I enjoyed it so much.

Miinukset: Nothing

Plussat: MS. A was HILARIOUS!!! She had us cracking up! She made our stay a great one!!

Plussat: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.

Miinukset: All was well.

Plussat: Very good value. It was clean, and the staff was friendly.

Miinukset: It was a little dated in decor.

Plussat: The superior cleanliness.

Miinukset: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.

Plussat: Nice room amenities. We had a microwave, fridge, safe, couch with a pull-out mattress and 2 tvs.

Miinukset: You could definitely tell the hotel needed to make some minor repairs. The grout in the bathroom tiles was almost completely gone. That could be unsafe for guests. The free breakfast doesn't include hot items like eggs or bacon.

Plussat: Location and pricing

Miinukset: Little too noisy

Plussat: very clean rooms, pleasant staff

Miinukset: dated facility - little things like update light switches, bathtub, etc.

Plussat: Big rooms, great location. Didn't get murdered in my sleep (this time).

Miinukset: Super creepy vibes. Felt like I was going to be murdered. Not like a "dangerous area" sort of way, more like a "Bates Motel" sort of way. Poorly lit. Big rooms and dirt cheap, relatively clean. Probably won't stay again, very cheap though.

Plussat: Good location for shopping, restaurants. Helpful staff.

Miinukset: Our room lock was strange. There was an unreadable note on our door that gave instructions on how to open the door. We could not figure it our. We were given anther room.

Plussat: My guess is that this hotel has been recently remodeled. The rooms we stayed in were more than standard hotel rooms, they were suites. The homey atmosphere of the lobby and the breakfast room was very pleasant. It was settling and comforting.

Miinukset: No complaints.

Plussat: Bed was great slept wonderful. Would stay here again.

Miinukset: We liked everything

Plussat: The room was spacious, the front desk lady was nice.

Miinukset: Beds were hard and their was a stain on the sheet

Plussat: Fantastic location! Across the street from Tanger Outlets AND attached to a restaurant/bat that has great food.

Miinukset: Need carts to move clothes/packages.

Plussat: Check-in was quick and simple. My reservation came right up. The desk clerk was friendly and efficient. The room was clean and comfortable. Breakfast was fine.

Miinukset: No comment.

Plussat: Close to DTW.

Miinukset: Shower had some type of filth on the shower wall. Could not get shower to work just two hours before flight. Had to change rooms. Thankfully, hotel was not full. Desk person was very helpful and polite.

Plussat: Breakfast was very good. Nice variety. Location was perfect for shopping at Tanger and close to downtown too!

Miinukset: the only thing I can think of is we weren't told where the pillows and blankets were for the pull out couch. Didn't find them till morning!

Plussat: Great location to outlet mall.84th Street Pub and Grill connected to hotel.Great food,great service.

Miinukset: Nothing

Miinukset: The bathroom sink did not drain. The people who clean should know this if in fact they use water to clean and then report it to the people who fix the problem.

Plussat: Room was decent, relatively clean. There was a mini fridge that was nice. Bed was comfy. Ample parking and complimentary breakfast.

Miinukset: Incidental charge is much higher than other hotels with higher star levels. Breakfast was limited in options and very crowded. Drain in bathtub was very slow to empty and partially clogged.

Plussat: Room was good

Miinukset: The breakfast every day was horrible. There were several of us in numerous rooms and all agreed about breakfast. You need to fix this

Plussat: The staff were friendly and professional.

Miinukset: Beds were too firm and pillows were not big enough.

Plussat: Staff and cleanliness

Miinukset: I wasn't able to use my AAA discount

Plussat: Front desk staff was very friendly. Rooms were amazing. Beds were comfortable. Carpet was plush and not dingy. Very close to outlet mall. Love that the 84th St Grill is attached. Loved it!

Miinukset: Nothing, it was amazing!

Plussat: The location is great. It is right off the highway. The breakfast was good but basic. Just cold stuff and waffles.

Miinukset: The bed was kinda stiff. Not comfy to sleep on for me. Although I prefer a softer bed. If you prefer firm it would be just fine.