Home Crest Hotel

Conveniently location in Matina where there isn't too much of choice. The hotel is modern and the rooms are decent in size and amenities.

The place is poorly serviced. The room was dirty, with broken dressing, leaking fridge, stained bathroom, etc... Even after calling housekeeping the situation didn't get much better. Could use more trained personnal. You'd expect more from that price range.

location wise okay. SM City was just across.

A lot! The staff - front desk people & housekeeping were not helpful. The manager, Ms.Camille was helpful and attended to our needs. * sink faucet & bidet were leaking so sick nountertop & floor by the toilet were wet. Bathroom lighting is too dark so you cant see that sink countertop was wet from the leak. Drawers were broken so couldnt open them to place my clothes/things. floor under the bed was dirty & dusty. Bath Towels & bath mat were old & worn out. There were times when they would not replace the towel or if you asked for the replacement it took so long because the reason of the housekeeping was that they did not have enough stocks. * Bathroom did not have hand soap. No room slippers. No hair dryer. When I asked for a hair dryer, front desk said you have to pay P100 per day!! * There was 1 day when the housekeeping staff cleaned the room & fixed the bed but she forgot to clean the shower. I noticed it was still wet so I asked for the staff who cleaned my room to come up & I asked her and she admitted that she forgot. * They always took so long to clean the rooms. There was days when we got back after lunch but room was not yet cleaned. When I asked the front desk why it took their housekeeping so long her reply was they would attend first to the rooms of customers checking-in that day. I was furious so that means the rooms of those checked-in already will be cleaned last!! * Breakfast area - no bread & when we asked for it, they said they did not have any stocks! We didnt expect this poor service and to think we paid P3-4k per day. Terrible!!

Proximity to SM

Bread - they ran out of bread one morning in their buffet Towel - no floor towels at all. No bath towels on the second and third day of our stay you have to request and keep on following up until they give you towels Tp - no toilet paper in the toilet and when you tell the front desk they say it's because they want to ration the toilet paper and it's upon request Shower - shower fixture would come off when you opened it, water would take so long to heat up but the floor would flood if you left the water running so your choice was hot water but a flood or cold water and no flood (remember there are no floor towels) Toilet - water coming out around the toilet, also one day we could not flush as they ran out of water in the tank Answer staff - Dark- bathroom is super dark. It's quite difficult to shave. At 3 plus thousand a night, this place is a ripoff

Room was not cleaned properly; so dusty under the beds. Towels were not changed. We requested for new towels but had to call twice before new ones were sent to the room.