The hotel itself and the room were nice
Don’t appreciate staff arguing with me about something that is clearly not in the room. Took over an hour to just get an omelette delivered to the room which after a bite had to be IMMEDIATELY spit out. Absolutely hideous. We will NEVER come back.
Expected there to be a hot tub in the pool area
Room was outstanding. Everything worked. Bed was very comfortable. Shower was superb. There were a lot of outlets for electrical and usb charge stations next to bed.
The bar was comfortable and reasonably priced but could use an update.
Great time with very helpful staff. From the front desk to the valet parking, everyone was very friendly and helpful.
Not what I asked for
Didn't get the room I reserved, didn't get the late check out I requested month in advance.
Excellent staff great location.
Great proximity to everything downtown, great service, ambiance, etc.
The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.
Hotel representatives were extremely friendly and helpful. The room was spotless.
No coffee when we went down for breakfast. Parked across the street cause parking was expensive.
Clogged drain in the shower
I did not like paying $275 for the night and being put in room whose walls adjoin the elevator shafts. Could not sleep at all, elevators whizzing up and down all night long. The room we were in 1606 should not be rented for the same price as other rooms of the same layout. I wanted to take it up with the staff in the morning, but had to leave first thing in the morning due to an unexpected family emergency. Therefore I cannot say if they would have taken $ off our bill or not. I may still try to contact management.
Not on par with other Grand Hyatt stays
Great location. Live music in the lobby was lovely. Bell boy staff was very helpful.
Check-in took nearly 20 minutes because there was one person checking us in and about five people in line. I've never waited so long to get a key to my room. And not a huge deal, but all of the preferences I had indicated in the pre-survey were "no longer available." Door to my room took nearly 30 seconds to close. For safety reasons I would have to stand and watch it close every time I went in and out of my room. Area around the tub wasn't very clean.
Grand Hyatt Denver sijaitsee keskustassa, ja Paramount Theater sijaitsee 3 minuutin kävelymatkan päässä ja Colorado Convention Center 7 minuutin kävelymatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja express-uloskirjautuminen. Tämä hotelli tarjoaa asiakkailleen 4887 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu maksullinen omatoiminen pysäköinti.
Perustuu 1 908 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Grand Hyatt Denver on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.