New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights but the flight went on anyway.
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Miinukset: "Nothing. Flight was amazing"
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Miinukset: "Crew members in Amsterdam were very rude and disrespectful"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Miinukset: "Everything was very good."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."
Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Miinukset: "The movie selection did not seem extremely varied."
Plussat: "The leg room, was surprisingly roomy"
Miinukset: "The food and that there was no entertainment."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Miinukset: "We did not get two of baggage at the destination."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Plussat: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Miinukset: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Plussat: "Short-hop flight, fit for purpose."
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "No crew was amazing, they were her it attentive to our needs"
Plussat: "crew was fine; Helsinki airport is nice"
Miinukset: "boarding was disorganized and late -- with little communication. They didn't even make a boarding announcement, so there was a lot of unnecessary lining up, waiting, and nervousness -- then they did not help people make their connections after they got in late, again, making much nervous jostling."
Plussat: "No wait time"
Miinukset: "More space"
Plussat: "Crew was great, seats were comfortable, plenty of space"
Plussat: "The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight."
Miinukset: "It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it."
Plussat: "a surprise after not taking that airline for over 54 years, very happy with plane, seating, and bought food. excellent connections to US from Iceland and little layover time."
Miinukset: "It would be nice to have a small hot meal on the longer flights."
Miinukset: "Plane was at full capacity and at least an hour prior to landing flushing of toilets was no longer possible due to tanks being full. It was a 3 hour flight! Not acceptable!"
Plussat: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal. Cabin is ok."
Miinukset: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain."
Plussat: "plane was comfortable, smooth flight"
Miinukset: "could use more up to date movie selection, crew did NOT smile, food was at an extra cost"
Plussat: "Crew was very friendly and helpful."
Miinukset: "We were placed on another flight for whatever reason and were not given seats together. Not too big of a deal, just would have been nice to sit together since we booked 6 months prior to the flight."
Plussat: "The crew was efficient and did a good job. The captain kept us informed. Crew did come through with drinks and water a couple times. Given a bottle of water when we boarded. Check -in and baggage drop automated and very efficient."
Miinukset: "Disabled passengers given preference for boarding, but then elderly passengers who could barely walk were made to stand for 20 minutes even though the bus to the plane was waiting just outside the door to take us to the plane. We were made to wait 2+ hours after we boarded in order to take passengers that were supposed to be on a flight to Seattle with us to Denver because their plane was taken out of service, so our 7 hour flight kept us on the plane for 9 hrs., and people missed their connecting flights. No snacks at all except for the overpriced ones you have to pay for."
Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."
Plussat: "Crew very nice, food delicious and nutritious"
Plussat: "I liked the fought attendants they were very friendly and willing to help."
Miinukset: "The plan was small for a 3 in a half hour flight. On top of that there was not even as much as a snack given and everything on the menu was way over priced. Just think it is in human to have people in the air taped that long and force them to pay extra on top of ticket price to have a snack. Very disappointed if i can help it i will not fly with them again. This is the 3 straight year i have so seems like we are being forced to go with them to get a decent flight price."
Plussat: "We were given water when we boarded the plane, and had extra leg room because of exit row seating"
Miinukset: "Maybe this is the new trend, but for the first time on long-haul flights (Denver to Iceland and back), there was no meal. Onboard meal selections available for purchase were very limited, and some choices weren't stocked/available. This made it difficult to feed my family of four while traveling. My seat didn't lean back, and my head rest also didn't work to bend up on the sides like the other seats. Bathrooms ran out of toilet paper half way through the flight and everyone was unsuccessfully trying to flush hand towels."
Plussat: "The bigger more comfortable seats on this flight were so nice. The complimentary beverage and food was nice also."
Miinukset: "Boarding from the tarmack and having to carry our bags up many stairs to get on the plane! Not so nice when you are an elderly person."
Plussat: "Friendly service in Saga class, good food"
Miinukset: "This is a low cost airline, so don't expect much. Saga class which is sold as business is nowhere close to business class. The seats are the same as first class on domestic US airlines and recline only a little. The airport in Iceland is horrible, completely congested, expect long lines, no priority lanes, missing your flight and nobody cares. I will not be flying this airline again."
Miinukset: "Food offerings for 7.5 hour flight very limited, and not complimentary. This was not communicated when I booked the flight (would have considered using a different airline). Entertainment options were limited compared to other airlines' long-distance offerings. Only two beverage service in 8 hours, no complimentary snacks, and each time I wasn't given the entire can of soda, just poured a small glass. Pretty skimpy. My family members who used different airlines got a much more for their money, with similar ticket price. Flight took off late and we did not make up time in the air so we arrived an hour late."
Plussat: "Very nice staff. Fun movies. Food was fair."
Miinukset: "My wife and I tried to check in the day before but online check in was not working. Next day we were not given seats together, even though our reservations were together. When we complained about this we were given seats that did not have normal foot space. The staff gave us some free drinks to partially make up for this, which made us feel much better."
Plussat: "Crew was courteous and friendly."
Miinukset: "There was about 5 hours between the first beverage cart and the last one. I was pretty parched by the time the second one came around."
Plussat: "Icelandair's seat headrests are very comfortable for sleeping."
Miinukset: "The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!"
Plussat: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones."
Miinukset: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."
Plussat: "Size of the Reykjavik airport."
Miinukset: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."
Plussat: "Using SAS lounges"
Miinukset: "The aircraft was of older vintage as was the business class. The seats were actually uncomfortable with little padding and no lumbar support."
Plussat: "Really love access to movies and tv whilee on the flight."
Miinukset: "The middle seat is the worst, especially when it has the part on the seat in front of you that takes away the ability to stretch your legs a bit."
Plussat: "I love Icelandair's stopover option. Fares and flight staff are great."
Miinukset: "Reykjavik airport gate area is terrible - not enough seats and chaotic boarding process with buses."
Plussat: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Miinukset: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."
Plussat: "Im trying to think of something positive. I was going to say the movies where good but I forgot my headphones for the trip back and couldn't enjoy the options without paying for phones.... couldn't even go by subtitles as only Iceland films have them,...... oh, I got one, the blankets were nice and real live pretty stewardesses..... I haven't seen that in real life ever."
Miinukset: "Too much to list and I don't want to invest that much energy into being negative. Broken bathroom so lines 7 to 8 deep all the time for the one. Bottom of the barrel no frills flight. Think of greyhound with wings. Small, crunched, tight, uncomfortable, hot and dry with little to no relief or aid from the airline itself. Crazy, haphazard boarding process. It's a shame really, I had heard such great things..... I have been led to believe through books and movies and hearsay that people have sex in airport bathrooms like they were hourly hotels. I found it difficult to do my duty in there solo, I just can't believe it is possible for two people to do anything meaningful or pleasurable in there. Please remedy this before I die."
Plussat: "Short connection , easy and friendly boarding process. Chairs do recline a bit."
Miinukset: "Only food for purchase. And they used to have newer movies but no longer! Now there are old movies . Not enough free water rounds"
Plussat: "Flown Icelandair many times and like them."
Miinukset: "Flight attendant told me I couldn't drink my own drinkI had brought with me. Everyone around me also brought their drinks and she didn't say anything to them!"
Plussat: "It eventually got where we needed to go. Flight crew was OK and boarding was fairly efficient."
Miinukset: "USB jack at my seat was broken; my neighbor let me use hers for a bit. Her headphone jack was broken, so I offered to let her use mine, but then she needed to use my TV, so that wasn't ideal either. Many errors using the entertainment system--very laggy and frequent "temporarily unavailable" messages. Also, we were about 40 minutes delayed due to a mechanical issue (discovered once we were all boarded, extending an already lengthy flight)."
Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."
Plussat: "Sat in exit row for the leg room but ended up with a bruised tailbone from the seats cross support. Could barely sit for a week"
Plussat: "Leg room in sardine class is good for someone 5'4"."
Miinukset: "The boarding makes no sense. If you let people board from 2 ends of your plane, you should at least tell rows 1-20 to go to that door and 21- 35 go to the other. Since that's not done, mayhem ensues. The whole no free food thing is ridiculous but I will either fly a different airline (Lufthansa) or bring my own food. Also the entertainment is what you see on TV in the USA, there are no new movies AND the content is the same east and West bound."
Plussat: "liked getting a bottle of water at boarding fairly good movie selection"
Miinukset: "Three planes boarding at the same time from three close together gates made it cramped and confusing for some."
Plussat: "Crew was excellent, courteous and helpful. Check in was excellent, fast and easy."
Miinukset: "Lack of communication at boarding time about the flight being delayed. Gate area is small and gets congested quickly as there are several flights departing at almost the same time."
Plussat: "I had 4 flights with Icelandair recently; this was my first experience with the airline. Flights left on time; one even landed an hour early! Planes were clean; crew was friendly; entertainment was excellent (bring your own ear/head phones)."
Miinukset: "Boarding was late. Head phone Jack didn't work and seat recliner wouldn't stay back"
Plussat: "I liked getting off the plane knowing I would never use Icelandair again"
Miinukset: "There was no sense of urgency to get the plane in the air. Our connecting flight was late and we had to rush to the connection flight. When we got on board we then sat on the tarmac for an hour because the fuel truck ran out of gas on its way to fill our plane. The crew seemed to have never worked on an airplane before and the plane needed updates. Food or snacks should be provided on longer flights like other airlines."
Miinukset: "When we arrived in Reykjavik from Munich we had 45 min to make our next flight. We were able to make it to our gate in time but once we got to our gate it was a mad house. The airport is fairly small and Icelandair was trying to board 4 other flights to the states at the same time as ours. We had to push and shove to get to our gate to board. Not sure why they didn't spread out the gates of the boarding planes."
Plussat: "The entertainment system."
Miinukset: "They need tobhave some sort of food option for an 8 hour flight."
Miinukset: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Plussat: "Nothing to like except that we finally got here."
Miinukset: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."
Miinukset: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."
Plussat: "Crew was pleasant. Leg room was better then on airlines in the U.S., and it was much easier to get out of the seat with the armrest lifting mon the aisle seat."
Miinukset: "The boarding process was difficult, as four flights to the U.S. were leaving at the same time and it was almost impossible to get to the gate because of the thick wall of people and no aisles. We were then put on a bus to the plane, but the bus didn't leave for over 30 minutes, well after the takeoff time, and no explanation was given. The temperature on the plane was extremely uncomfortable. Most of the time, it was very hot, and I am accustomed to flights being on the cool side and requesting a blanket. But someone must have been adjusting the temperature, because it would get cold for a short period of time, and then very hot again. It was difficult to sleep because of the temperature. It would have been nice to have some small snacks like pretzels offered with the drinks, and a larger selection of food available."
Miinukset: "Absolutely no food for free"
Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."
Miinukset: "Flight was delayed leaving Reykjavik. I watched our baggage be removed from the plane and head to the opposite side of the airport. It was over 30 minutes later that they announced that there was a mechanical issue with our plane and we had to switch planes. The passengers deplaned, boarded buses and were transported to the new plane. We finally took off over 2 hours late. The other major issue we had is that we were located near the back of the plane and the smell of urine and toilet chemicals was overwhelming. Every time the restroom was used, the stench permeated the back of the plane."
Plussat: "I think the planes are clean and a little nicer than what I've recently experienced on US carriers in the past few years. The airport in Iceland was terribly crowded without much seating and the food was terribly expensive. Loved the free entertainment-music and choice of movies. The crew was very professional and love their uniforms."
Miinukset: "The fact we got no food whatsoever unless we purchased it on a 7 hour flight. So glad we ate something at the airport before the flight as we were expecting something-even just a bag of peanuts. For comparison -on the Lufhansa flight from Frankfort to Brussels, which was a very short flight, they handed out snacks."
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
I made it to gate right before they closed the gates and still got put on the next available flight BUT let two other people go in who were behind me on the line. So disappointed.
Miinukset: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Miinukset: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Plussat: "Really enjoy flying first class."
Plussat: "Good entertainment choices."
Miinukset: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Miinukset: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Plussat: "It was standard AA service"
Miinukset: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Plussat: "Crew was tight, friendly, flight comfortable & painless."
Miinukset: "Sat waiting for gate for 30 min"
Miinukset: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Miinukset: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Plussat: "The crew was polite and professional"
Miinukset: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Plussat: "On time flight. We were even a little early."
Miinukset: "Those seats are just crammed in there aren’t they?"
Plussat: "The notifications regarding my connection and baggage claim."
Plussat: "Crew was great"
Miinukset: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Plussat: "The flight itself was fine."
Miinukset: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Plussat: "Crew was good, flight was on time"
Miinukset: "Old plane, no TVs"
Plussat: "Crew was nice"
Miinukset: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Miinukset: "Flight was delayed so had to drive to connecting city just to make it home."
Miinukset: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Plussat: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Miinukset: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Miinukset: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Plussat: "Friendly crew"
Miinukset: "Tight seating leg room non existent."
Plussat: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Miinukset: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Plussat: "Landing and deplaning"
Miinukset: "Literally everything else"
Plussat: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Miinukset: "Gate lady was funny about being pissed about the delay."
Plussat: "Great service in first class"
Plussat: "Seats were too tight and too close together."
Plussat: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Miinukset: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Plussat: "Nothing in particular"
Miinukset: "Outlet did not work"
Miinukset: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Miinukset: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Miinukset: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Miinukset: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Plussat: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Plussat: "Staff was great!"
Miinukset: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Plussat: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Miinukset: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Miinukset: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Plussat: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Miinukset: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Miinukset: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Plussat: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Miinukset: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Miinukset: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Miinukset: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Miinukset: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Miinukset: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Miinukset: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."