Homewood Suites Denver Downtown-Convention Center CO

It was bigger than expected.. the staff was very helpful and happy..the hotel is beautiful. The fireplace going in the lobby was very welcoming.

The bar seemed short staffed Felt bad for the one lady working.. she was running like crazy but very professional.

Very large and nice room, excellent location, friendly staff, very clean rooms.

There were several issues with my bill. First someone blocked the wrong amount on my card, then the total amount on the bill was ~300 $ higher than what I had booked. It took three visits to the front desk and five (!) different employees to fix this. One of the accountants (at least that's what he introduced himself as) recalculated the whole bill by hand and came to two completely wrong results before finally getting it right on the third try. I had to look over his shoulder and correct some of his intermediate steps, otherwise it might have taken even longer. At the end he apparently didn't correct the bill in the system and the incorrect amount remained. At checkout all of this was fixed in ten minutes by a very capable lady and I ended up paying less than expected. They basically didn't charge me for one of the nights to make up for the trouble. That was definitely very nice of them and everybody always remained friendly during the process, but maybe the employees should be trained a bit better so the guests and the hotel don't loose time and money on issues like this one. Breakfast could maybe have a few more options for lactose intolerance and other allergies/intolerances. They have soy milk in the kitchen, I felt a bit uncomfortable with having to bother the staff every morning though.

Location was great, very clean, great room and I had a pretty neat view. The hot water for the whole building went out for a few hours, which sucked. But the staff handled it best they could, and they comped valet services and all that because of that.

The bed itself sucked. Let me preface, I sleep on a hard bed at home. This bed was not hard, it was a slab of concrete. Everything else was great though!

We liked the staff-- who checked us in, was friendly and helpful. The breakfast staff were all great and kept everything stocked.

It would be nice if they offered room options with more than one real bed (all rooms are King and fold-out couch), but I understand that is the style of the hotel. For our purposes, one king isn't ideal.

Location was great, very nice hotel, kitchenette was nice to have though I didn't actually cook in it. Very nice hotel and lobby/bar area.

I have no complaints, especially for a supposedly 3 1/2 star hotel, I would say it was a 4+ star for sure.