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We had an issue with rooms. This was acknowledged very professionally by the manager in a way that helped lessen the stress that this had caused. The staff throughout the hotel were generally very helpful. We enjoyed our meal in the restaurant and the location of the hotel is great.

Unfortunately we had a series of issues with rooms. The Junior Suite we booked had a terrace that was at the side of the building and did not access any direct sun. Nor did it have outside furniture. We requested a room change and, whilst this was readily agreed, the subsequent rooms we were offered were, firstly very unpleasant due to an issue with drainage and also very dusty; secondly very small and finally in the room we did accept ( having wasted a lot of our precious New Year holiday time in trying to get this sorted) there was a layer of dust on the shelving; the bathroom towel rail did not work meaning that there was no way of drying towels or heating the bathroom and the balcony glass was also dirty.