B&B Hotel Düsseldorf-City

when i made the reservation to this hotel, i asked them if they could let us check-in early, since our arrival at Dusseldorf was early in the morning. They approved the early check-in and sent a confirmation mail. When we arrived at the hotel,i told the lady at the front desk that we have a confirmed early check-in. She didn’t even listen to me, and told us that the check in is at 14:00, the hotel is full, and it is impossible to let us check-in. I tried to tell her that we have confirmed it earlier with the hotel and if she checks the system she might see our room is prepared for check-in but she didn’t even listen to me. She told us to sit and wait because she has a lot of work to do. My wife is 5 months pregnant an my son is a 3 year old infant, so i had to sort this problem out and i called booking.com customer service.They confirmed that i have an early check-in approved by the hotel and they immediately called the lady at the front desk. We could hear them speaking, and the lady kept mentioning us “these people don’t understand” and told that she is busy. She was the worst and most mean receptionist i have ever met! Belive me, without her the hotel would easily have a better rating point on booking.com. Tourism is all about hospitalty, and if you have such a mean front desk personnel, it doesn’t matter if you have the nicest rooms. On the other hand, we are living in an age of “ratings” and if this hotel keeps employing mean people like this, they could easily go under 7 points. And belive me, nobody wants to stay at a such low rated hotel.