Autonvuokraus Düsseldorf

Rip off - hidden fees

Plussat: Not much.

Miinukset: Very pushy and the end price was almost doubled due to hidden fees.

Overall ok

Miinukset: Did not get the car I ordered, ordered a full size car got a station wagon, staff not friendly at all on return in Dresden.

Plussat: Location was central to downtown and easy to get to and from

Miinukset: At first the price of rental I received from Kayak was much lower then what Hertz was going to charge. This was rectified and I got the rental for the quoted price

Ripped off

Plussat: Car was clean and new. That's the only thing I can say good about the Hertz rental experience. I reserved a station wagon for 1 day with a return at a different airport. The car was reserved for €85.31. When I got to the rental desk I asked to add a GPS (keep in mind I did the same on a rental in Munich with Europcar and was charged €6/day for an in dash GPS upgrade on my compact car). They gave me a new total at Hertz of €120. When I asked about the difference, I was told the GPS was €25/day. So I asked why the charge increase was €35 and suddenly the language barrier was too much and they didn't understand me. Since I need to get my daughter back to her college, I reluctantly bit the bullet and signed for the €120. I agreeded to fill the car with gas myself, however, they neglected to tell me that no gas stations within 15 miles of Weeze airport (and I tried 9 of them) would take an American credit card. This would be fine and I would have been glad to pay cash in Euro, but none had an attendant, only pay at the pump. Therefore, I had to return the car without a full gas tank but it still had over 3/4 of a tank of gas. I had to return the car to an unattended Hertz lot at Weeze airport and drop the keys in a drop box since it was 5:30am. When I got my emailed receipt from Hertz days later, I was charged €191.27 ($210.63) for a 10 hour rental. I have never been ripped off so severely and will NEVER rent another car from Hertz again and I rent cars several times a year. I will pay more to use someone else. I expected more from a supposedly "reputable" car rental company.