Fraser Suites Edinburgh

Pet friendly

The room we were allocated with a baby and dog despite special request was not at all appropriate or what we'd requested. We agreed to move to special assistance room, the only other available room despite checking in at 3pm which was larger but still open plan which meant my partner and I had to sit in the dark once the baby slept. Again not what we'd booked or requested. We were told we would be moved to one bedroom apartment the next night. Hotels like this seriously underestimate the rigmoural of having to pack up after a nights stay when travelling with a baby. We wasted probably 3 hrs of our short stay in Edinburgh due to not being allocated appropriate room in the first place. The room 209 we were then moved to was noisy and cold. The room also needed TLC - shower screen didn't hang over the bath properly, kitchen cupboards were loose. Both the bedroom room and living room windows were next to "the new steps" - busy thorough through from Edinburgh train station to old Edinburgh and royal mile with people coming and going throughout the early hours. Our baby woke several times in the night as a result. We then had a wake up call at 7am which we hadn't ordered! We were warned filming outside meant breakfast would be plated in the fridge in rooms. Probably the least appetising breakfast I've woken up to in a while. No butter, jams or spread provided or any fresh tea coffee being offered in the main lobby by the hotel. Whilst we were provided a cot, highchair as requested and the accomodation was dog friendly (we brought our 4 year old cockapoo with us) I was extremely upset with the whole experience. Establishments purporting to operate at a 4* level should be doing a lot better than this. It's the worst place I've stayed in with my young family and did not meet expectations whatsoever.