Hawthorn Suites by Wyndham El Paso Airport

Staff was friendly

Not recommended. Upon arrival, hotel system had us booked for one night. Thankfully I had email from hotel indicating we had s 4 night stay. 1st room smelled of mold and urine and window view was of the bldg ac unit. 2nd room, we were not advised in advance that the light switch by the door must be on to have electric on one side of the room. Thus, refrigerator was not cooling. Room was small. We had issues with card key entry. Hotel is very old and room, bathroom and facilities were indicative of that. Hot tub was not working — disappointing to many! We would not stay here again.

This is a run down hotel. The elevator was working, rooms werent ready and the carpets were being cleaned with areas blocked off. The entire appearance was dirty and scary.

Location.

It needs a facelift. The carpets were filthy. Needs replaced. Some of the exterior doors could be entered after hours without a key.

The hotel hallways were very dirty. One elevator was out of order. We had to go to the back elevator and the door scrapped against the door jam when closing. Our room was so small we could barely get the cart in the room. The name is Hawthorne Suites and they have spacious suites but if you book through you, you get a very tiny room with lamps that didn’t have a bulb and the other didn’t work. Just very disappointed!