El Paso hotellia

Plussat: I loved the room! Comfortable bed! Loved the little kitchen! Loved that they provided everything..soap,dish soap, Neutrogena shampoo, Neutrogena body wash.. Pool area/ BBQ area was fun! They even provided a free dinner for the fourth of July. (Hot dogs, potato salad and cupcakes)

Plussat: The location was okay but parking was easy; the breakfast selection was more varied and more interesting than other Home2's I've stayed in. The public spaces were convenient and clean and the room was in great shape. Laundry was convenient and functional and an issue with it was already being fixed the next morning.

Miinukset: The breakfast layout (like all of the Home2's, I'm realizing) is awful if more than 3-4 people need to use it at the same time. There's one coffee pot with all the 'add-ins' right next to it and the cups in a drawer below so only one person can get coffee at once. Same for most elements of breakfast.

Plussat: the location was perfect..great staff.very clean rooms..I always stay here every time I travel to el paso

Miinukset: pool too small very crowded on a hot summer day super hot hallways and elevator

Plussat: Hotel in great condition, clean, and great location.

Miinukset: Our shower drain was clogged

Plussat: The bed, the view, the room very nice and clean

Miinukset: Everything was super good

Plussat: Everything was great. It made me tear a little when I saw that CLEAN ROOM. They have those all boxes checked : nice staffs, breakfast, TV, gym, laundry service.

Miinukset: The pool was extremely dirty. Messy, a little smelly... I couldn’t believe I saw some children jump to swim and I know they had a good time. It’s not because staff didn’t manage their facilities but human cannot control the mother nature, mostly wind. I hope they find a better way to do it. But I loved the hotel above all.

Plussat: Design

Miinukset: I loved my overnight stay at this location

Plussat: new facilitu

Miinukset: No safe in the room

Plussat: The rooms are awesome will defiantly be booking again if the different pricing issue is fixed.

Miinukset: I payed more that what was shown... They gave me a diferent price once I was there

Plussat: Rooms were great. Clean and plenty of space. Loved the kitchen. Beds were very comfortable.

Plussat: They offer a happy hour during the week and breakfast 7 days a week.

Miinukset: The shower had two doors but only one opened. Our bed seemed to be a full size instead of a queen size.

Plussat: Great location for shopping and very friendly staff!

Plussat: The evening supervisor was very pleasant and helpful. She found me an ice bucket as the room had none and she was always smiling.

Miinukset: The facility was a little dated. The elevators were older models with very loud notification tones. I was concerned that would wake the entire floor.

Plussat: Very clean and Staff was very nice

Plussat: Great bed with lovely, soft linens and pillows. Breakfast was outstanding. Fruit/yogurt smoothies were a great new twist to hotel breakfasts. Pomegranate/berry smoothie was so good that I drank two of them. Homemade salsa put the final touch on a great breakfast taco.

Plussat: The “market” was stocked and had a great variety.

Miinukset: Breakfast items were not up to standards I would expect with cost of stay. Were not monitored frequently to restock on various times of morning so some items were not available.

Plussat: Breakfast smoothies were cool!

Miinukset: Wish our room had a bathtub

Plussat: Very nice, clean and accommodating. Very pleased with our stay there.

Miinukset: the location is somewhat difficult to access the entrance road from George Dieter Street.

Plussat: Everythng was really nice and comfortable. The breakfast was above what we expected. My daughter said she had never seen such a good breakfast bar.

Miinukset: N/A

Plussat: Breakfast was really good and cleanliness of the establishment was top notch.

Plussat: Clean rooms quiet

Miinukset: Need to a meat to breakfast

Plussat: I liked the set of the the king suite

Miinukset: Everything was good

Plussat: Good.

Miinukset: Bacon instead of sausage

Plussat: Ground floor location and coffee always available.

Miinukset: Fruit refills at breakfast.

Plussat: Location

Miinukset: Terrible acoustic. Had trouble getting to sleep. You could hear practically every step and movement from the room above. Had a long day driving from San Diego with my wife and 3 kids and noise continued until almost 1:30 in the morning. You could hear the ceiling cracking literally on every footstep. Everytime they went to the bathroom l, you could hear the flushing and how the water came down through the pipes. AWFULL

Plussat: Great hotel and awesome breakfast!

Plussat: All of the staff were professional and kind. They went above and beyond to accommodate guests.

Miinukset: Nothing

Miinukset: No wake up call even when requested twice for the whole week

Miinukset: The staff in the breakfast room was rude and we went to swim and relax but the pool room didn't have enough ventilation to were the chlorine would hurt your lungs smelled alot and eyes would burn just by sitting in the the kids swam but we had to get out of that room fast couldn't take the smell

Plussat: we liked everything

Miinukset: At check in we could not pay for room with two different credit cards. Two different families.

Plussat: Friendly and helpful staff great place very comfortable

Miinukset: Nothing

Plussat: Staff was great and rooms were very clean

Plussat: Close to Cabelas and Outlet Mall

Plussat: The proximity of the businesses around the hotel, the restaurants around the hotel, the view is absolutely amazing.

Plussat: My family and I enjoyed everything about this hotel! We will visit again!

Miinukset: ---

Miinukset: Found hair in the bathroom,

Plussat: The bed sheets were incredibly soft! Very clean, spacious room.

Plussat: Everything is awesome!

Miinukset: All was perfect for us.

Plussat: Very clean, kitchen included, friendly helpful staff.

Miinukset: No pool

Plussat: Professional

Miinukset: The checkout time was to early. 11am.

Plussat: Excellent customer service!

Plussat: Nice facility on NW side of El Paso with plenty of parking. Luggage cart was a big help. Room was very spacious that allowed for a nice first time visit with family there. Comfortable bed, very nice bathroom and well equipped suite kitchenette made this one of the best places we stayed at on our long road trip.

Plussat: stayed in El Paso numerous times down on the I-10 Freeway. This was a much better location; very quiet and convenient to resturants and shopping. Also very scenic parkway drive through the mountains accessible.

Miinukset: stop people from smoking at the door all day. improve breakfast

Plussat: Everything was great! I will stay here again and will recommend it! Thank you, my stay here was very than pleasant!

Plussat: Small corner (with grass) for pet. It was excellent :)

Plussat: The eggs were extra fluffy, the pillows felt like a cloud

Miinukset: Everything’s was just great

Plussat: location, clean, helpful staff

Miinukset: no

Plussat: I didn't eat breakfast. I really liked the room amenities ...fridge, microwave. It was quiet which is what we wanted and the room was clean. The bath tub could have been better. Centrally located near restaurants and I-10. Parking great.

Plussat: Only stayed one night en route back to Albuerguerque Great drive back passing Fort Bliss on one side & missle range on other side of road! Well worth getting off Inter State & using local highway to see much more of USA

Miinukset: Local towns - seeing local residents & talking to them

Plussat: Location and shuttle service.

Miinukset: No

Plussat: very good

Plussat: Front desk gave us an accessible queen suite for the same price

Miinukset: Breakfast staff not as cheery as competitors

Plussat: Great location friendly staff spacious room

Plussat: Friends desk staff; excellent maid service

Miinukset: No

Plussat: The price for the quality of the hotel.

Miinukset: Limited parking area

Plussat: I liked the bed. The king bed was very comfy. I enjoyed the pillows.

Plussat: Property was very clean

Miinukset: Property is good but a little construction up the street

Plussat: Everything that keep me coming back when I am in El-Paso. Great and kind staff, starting at the front desk, bar and housekeeping. Always kind and with a smile, always clean and let you have the feeling that this staff pay attention to any detail.

Miinukset: No complaints

Plussat: Room was clean and friendly staff

Miinukset: No garage for vehicle security

Plussat: Staff was awesome! Great location, close to highway, food and shopping! Clean rooms! Great pool! Breakfast was included with stay and was a good assortment of hot and cold items! Stay was fabulous!

Miinukset: Loved everything!

Plussat: Breakfast was great. Pool was nice

Miinukset: Dirty room. Uncomfortable bed

Plussat: Breakfast, room and bathroom supplies

Miinukset: Registration process

Plussat: Breakfast and location were very good. Room and parking very convenient.

Miinukset: Room not cleaned first day.

Plussat: Thank for the service provided.

Miinukset: None

Plussat: Very convenient to get to highway and shopping area

Miinukset: N/A

Plussat: I liked the Hot breakfast with keto friendly options and the fitness center. In addition, I enjoyed the courtesy shuttle to Mickey and Carlos restaurant and the suggestion to drink and dine there!

Plussat: The breakfast was great pancakes were fluffy.

Miinukset: Bed was a little stiff

Plussat: I loved the continental breakfast. They had many different breakfast items to chose from. I will definitely stay here again.

Plussat: Very clean, confortable beds, excellent pillows, very quiet, plus the room smell so good!

Miinukset: Only that was enough coffee haha

Plussat: Excellent staff. Wonderful breakfast. Security guard on duty.

Plussat: Everything was great & the bed was super comfortable!

Miinukset: The parking was a tad inconvenient, as was the turn off from the freeway but nothing that made the stay horrible!

Plussat: Car alarms going off at night. Whistling noises coming from the window.

Miinukset: The parking is really bad

Plussat: Great location and super staff. Enjoyed the wonderful breakfast and we would definitely stay here again. So happy we booked at this location, very close to the airport by car ! Also the desk gave us great idea's where to eat !!

Plussat: Best bed I have slept in in a long time

Miinukset: Parking charge

Plussat: Great location, room and staff!

Plussat: Absolute great experience, very clean rooms and restrooms, the bedding was great,spacious, overall great.

Plussat: Clean, well managed

Miinukset: The smell in my room for being fairly new it has a weird smell Room 304

Plussat: We have stayed here before and will stay again, there is just nothing bad to say. Staff was great, room was clean, breakfast was good . I have stayed at higher star ratings in El Paso then this place but keep coming here. Its just a really good place

Plussat: Friendly staff. Clean. Bathroom layout was good.

Plussat: Costumer service was great from arrival and check out time. Thank you.

Miinukset: Friendly staff and very clean place.

Plussat: Customer service was great upon arrival. Thank you.

Miinukset: N/A

Plussat: The room was clean and quiet. The elevators were quick. Breakfast was very good.

Miinukset: It would be nice to have some skin lotion in the bathroom

Plussat: Everything

Plussat: Everything was perfect!! Very clean!! Excellent location!!

Plussat: We had no issues with getting shuttle rides to areas to and from the hotel within a 3 mile radius which was so nice with 2 kids under two!

Plussat: The beds were great, but the best thing was the size of the suite. Plenty of room.

Miinukset: Everything was great.

Plussat: The pool

Miinukset: No complaint

Plussat: Cleanliness and nice staff.

Miinukset: Could use updating as compared to another facility in the same area.

Plussat: Comfortable

Miinukset: Nothing

Plussat: Perfect location very good staff very helpful I highly recommend this hotel

Plussat: Good location off the freeway. Great breakfast with a lot of variety.

Miinukset: After my wife and kids had showers there was no hot water left.

Plussat: Very close to airport.

Plussat: Very centralized for my needs.

Miinukset: Nope

Plussat: We enjoyed the variety of hot breakfast every day. Available wine, beer & snacks (some warm) between 5-7pm was excellent. Staff was very helpfull & friendly. We have stayed at Hampton Inn's before. This one is TOP of the list.

Miinukset: Only negative we have is the closet had sliding doors which did not slide very well. Doors did not open all the way. Would suggest removing doors & just provide a curtain.

Plussat: Great breakfast and the complimentary dinners was a nice touch

Miinukset: Access from street was a bit challenging with the uturns

Plussat: Loved it. Very nice clean rooms. The bed was so comfortable, plenty of my kids to run around and stretch their legs after being in the car for 13 hours. We slept in and had breakfast the next morning and all of the food was delish, hot and fresh. Plenty of options. Will definitely stay again.

Plussat: Very good location.

Miinukset: Coffee pot inoperative. Desk falling apart.

Plussat: Lots of room. I felt like I was in an apartment. The staff was very friendly and helpful. I will definitely be staying here again.

Miinukset: Nothing.

Plussat: Convenient, close to the Interstate. Top notch all the way around. I'm making this my "go to" hotel when staying in El Paso.

Miinukset: I was a bit disappointed that there wasn't any gravy to go with my morning biscuit. After all, it is in Texas.

Plussat: Very comfortable bed, channels for TV sufficient, staff very accommodating. I like the soaps and shampoo,nutregena... good choice.

Miinukset: Saturday breakfast was not appealing. Keep it basic w eggs, bacon sausage and potatoes. Put some salsa and condiments out and we will do the rest.

Plussat: The staff was very nice room was great, the fact I could watch tv an my wife could in the bedroom.

Miinukset: I didn't like that the bathroom shower had some mold growing under the soap dish.

Plussat: Good service, clean rooms.

Plussat: EXTREMELY friendly staff. Location was great! Close to everything I wanted to access. On average, everything was 5-10 minutes away. Literally 8 minutes from airport.

Miinukset: My only hiccup was a vacuum issue. Won’t get into detail.....the pros made up for it & they apologized with a card and goodies.

Plussat: Clean and quiet! Very close to airport,shopping,Family.

Miinukset: More pillows in the room. Free water bottle water Snacks in room.

Plussat: Location and staffs

Miinukset: The room allocated to myself wasn’t that cleaned properly and also in the lower ground.

Miinukset: Booking.com was awful and rude.

Plussat: Awesome room, Great Price and extremely clean.

Plussat: Good location

Miinukset: Property is great, pillows too soft for my liking.

Plussat: Excellent place

Plussat: Nice people working there

Miinukset: For the high cost not good and enough toiletries

Plussat: Nothing

Miinukset: Rude staff

Plussat: The staffs are friendly and the bed is super comfortable.

Miinukset: The opened-door shower.

Plussat: Room was spacious and bed comfortable. There’s a lot of good restaurants in the area to eat at, and you’re right next to the freeway.

Plussat: Clean updated hotel

Miinukset: Rooms were super small. Booked a standard room. Pictures showed 2 beds in room. When we arrived we were actually booked in a king bed with a fold out sofa sleeper. With 2 tweens, Only one would fit on sleeper sofa, the other had to sleep on floor!

Miinukset: We were so surprised that breakfast was not included especially for the price we paid for the room. I have come to expect an excellent breakfast at all my Marriott stays. Not sure why this one did not include breakfast and was very expensive

Plussat: The property appears to be newer and well maintained.

Plussat: Very clean

Miinukset: We had asked for extra sheets . While very friendly at the desk, the sheets never were sent up to us. It was hard for this out of town traveler to find

Plussat: Beds were comfy

Miinukset: That the toilet was clogged the water kept coming up when flushing

Plussat: Good breakfast

Miinukset: None

Plussat: We loved Vince st the front d3sk. Very helpful and very courteous.

Plussat: I liked the breakfast

Miinukset: I didn't like that I couldn't close the curtains, those were fixed, the ac unit didn't work properly, we turned on the ac but randomly it blew heat instead of cool.

Plussat: Breakfast was delicious, front desk had excellent service.

Miinukset: The pool wasn’t opened

Miinukset: Took 40 minutes to check in

Plussat: Clean and very accommodating.

Plussat: very friendly staff, gave us directions for places to eat, which were excellent.

Plussat: Very clean. Very friendly and helpful staff. Perfect location.

Miinukset: Everything was excellent!!

Plussat: Clean, friendly, and the call to check on how we were after check in. Breakfast was awesome and the staff too. Thank you for the front desk on calling the room to see if we had found the room to expectations. Thank you all.

Miinukset: Loved the breakfast and the staff. Cleanness of the building and room. The check in and check out ran smoothly. Finding the location was easy believe it or not some hotels are not easy to get to. Staff was very helpful on directing us to the room and checking on us after the check in. Thank you all.

Miinukset: No nice restaurants nearby.

Plussat: Location

Miinukset: Noise neighbors

Miinukset: The hotel did a "bate and switch" with the rooms. We booked and paid for a suit but they gave us one of there smallest rooms. The reason for switch kept changing between talking with my wife and myself.

Plussat: So much room for a family of 5! 3 teenagers!

Plussat: New hotel

Miinukset: It was great- nothing negative.

Plussat: great breakfast and friendly staff. the options were also good. some of the fruit was not as good as it looked, like the peaches.

Miinukset: the key cards kept erasing due to my phone or credit cards with a chip I was told, and had to go back to my room to get a towel for the pool area. but other then that great..

Plussat: Air conditioning was nice bed was comfortable. The staff was very friendly and helpful.

Miinukset: Everything was fine. I have no complaints.

Plussat: Front desk staff was helpful and very kind location was good

Miinukset: Room was not as clean as it should have been, at last minute room accommodations were changed

Plussat: The hotel room as usual for springhill was clean and very roomy. More than one sink is always good for us. We were offered and ended up with an accessible king room as the hotel was very full. We do have a person with mobility issues, but we don't request an accessible room as we hate to take one from someone with more mobility needs than us. I am also a physical therapist, and from both our perspectives, Springhill does a good job on accessibility; dual lock and towel rack heights, large room area for mobility, extra wide doorways, and a shower chair available in the bathroom. Very doable for mobility needs.

Miinukset: In the accessibility area, having that much attention to lowering locks and towel hooks, and multiple hand grabs in the shower, it doesn't make sense to have a regular height tub that must be stepped over-not accessible really. On a more general note for the hotel-an outside pool and spa in an area that has thunderstorms doesn't make sense. We were unable to use it very much due to storms.

Plussat: Bed was very comfortable! Beautiful cozy room

Miinukset: Nothing

Plussat: clean room, professional staff

Miinukset: the suite was way to small for price

Plussat: Breakfast was good. Hours are short.

Miinukset: Price

Plussat: We were very satisfied with the breakfast. We loved waffle maker. They staff was amazing. Keep up the good work.

Plussat: Breakfast was awesome.

Plussat: Modern clean cut feel, high quality bedding, good building, nit old or outdated. Clean. Breakfast.

Miinukset: Pool was a little too cold for indoor and they were out of shower caps.

Plussat: i liked everything about the hotel it was very clean and modern and welcoming the staff was great

Miinukset: finding the enterance from the main road was a little confusing at first but than was able to recognize it

Plussat: We loved our stay! Every thing was great!

Miinukset: NA

Plussat: IT as a great room

Miinukset: Nothing

Plussat: Location. Easy access to stores, restaurants, pharmacy

Plussat: clean rooms

Miinukset: booked a 2 bed room but hotel did not give one

Plussat: Room was nice

Miinukset: Breakfast is bad quality. You can improve the cinnamon rolls to better quality and the egg omelettes. Everything else was pretty good.

Plussat: Everything was clean and comfortable.Staff was friendly.Breakfast area very clean and kitchen lady very friendly.Laundry room was nice to gota get change from front desk.Room was very cold when entering which was nice.Will stay again when in area.Located close to food locations and stores.

Plussat: The modern decor.

Miinukset: Bed comforter had red stain spots on it.

Plussat: Check in was easy and my room was ready so I could check in early. Staff was wonderful and very helpful. Indoor pool and gym were top notch. Breakfast was excellent. Room was beyond expectations. I would definitely stay here again.

Miinukset: Everything was great!

Plussat: Need thicker walls. Neighbors banged on the wall at 3am.

Plussat: The staff was very friendly. Breakfast was delicious and convenient. Room size was perfect and comfortable. The comfort of the bed was just the best one. Overall the experience was great. Thank you for your service. Will definitely book with Holiday again.

Miinukset: Nothing to say.

Plussat: Rooms had a kitchen

Miinukset: No

Plussat: This is a great airport quality hotel. Free breakfast at hotels like this seem to be disappearing, which is disappointing, but this one still offers it! The rooms have kitchenettes which is fantastic as well! I rebooked this hotel already!

Plussat: It is convenient to the airport and we like having a refrigerator and microwave in addition to a coffee pot. Breakfast was good too.

Miinukset: No

Plussat: Location and size.

Miinukset: My room was supposed to have a couch bed but only had a pull out chair with a child sized bed!!! There were no roll-away beds available so there was not enough sleeping space!!!

Plussat: The staff and hotel were by far 5 Star level.

Plussat: The room is clean and amenities inside were excellent. We felt like we were home away from home.

Miinukset: None. Everything was perfect during our stay.

Plussat: Good location near--but not too close to--the airport and several restaurants. It's not too far from the interstate, but not close enough to hear it, so just right. Friendly, helpful staff and shuttle driver. I would definitely stay there again!

Plussat: Great evening and morning meals provided

Miinukset: Zip

Plussat: We could pick a doublé room.

Plussat: We were pleasantly surprised by the complimentary lasagna, salad, breadsticks, wine and desserts supper on our evening arrival (apparently available on some nights). It was nice to eat and relax in the hotel after a day of driving.

Plussat: Breakfast was decent and fresh. There is a resident black and white cat that made the stay the perfect. Outside space was beautiful in courtyard/pool area.

Miinukset: Despite feeling like you're walking into a blast furnace every time you step outside in El Paso, the pool was FREEZING. I guess I've gotten used to slightly heated pools over the years. Housekeeping was subpar.

Plussat: Convenient location and very clean

Plussat: Convenient

Miinukset: Nothing

Plussat: The room was great

Miinukset: The beds were very firm, the quality of the breakfast was poor

Plussat: Better room than I expected.

Plussat: The room was clean but maybe the carpets should be cleaned once in awhile.

Miinukset: The breakfast was not appetizing at all.

Plussat: And oasis conveniently located just off Highway 10

Miinukset: Pool furniture needs to be replaced

Plussat: Everything

Miinukset: The door latch doesn't work good. It can't open quickly!

Plussat: We’ve stayed here several times. It’s always our first choice unless completely booked. Besides the beds, the location is what we enjoy.

Miinukset: Not enough parking space. We had to park on the opposite side of the hotel next to us. That was quite a distance, especially after a long day of exploring and shopping.

Plussat: The shuttle was convenient and the drivers courteous and friendly. The hotel staff was wonderful! The room was very clean (and I’m picky!). The beds were comfortable and the bathroom was immaculate. The breakfast had lost of choices and the food was delicious. They even had a complimentary light dinner and wine available. It was honestly one of the best hotel experiences I’ve ever had. I highly recommend Staybridge!

Miinukset: Nothing.

Plussat: Great and friendly staff. Room was clean and comfortable. Had an amazing stay!

Plussat: Friendly staff clean rooms

Miinukset: Little 2 high price.

Miinukset: You have the put a new body lotion don’t leave the old one

Plussat: We always enjoy visiting with all the staff! They are always so helpful and friendly, it makes you feel welcomed!

Miinukset: NA

Plussat: It was clean, had no problems at all. The kids loved the pool. And breakfast was good, eggs and sausage.

Miinukset: There was nothing bad about my stay.

Miinukset: One candle light won´t light

Plussat: Room is very clean, and staff very friendly.

Miinukset: Nothing.

Plussat: Vbreakfast

Miinukset: Very uncomfortable they were judgmental

Plussat: Thank you for bening clean and welcoming!

Plussat: Beds were comfortable and breakfast was good and i can say it was decent clean but wish the bathroom would of been better.

Miinukset: Bathrooms were not as clean and the sheets didn't look like they were switched, also the gym was filthy. My Dads truck got broken into outside which was the worst of all.

Plussat: I loved the indoor pool, hot tub, quiet room with comfortable bed, and breakfast was good. Location was great. Couldn't ask for much more.

Miinukset: There could be a few more hangers in the room closet and liquid hand soap.

Plussat: Everything's

Plussat: Great area, clean, team members are all awesome This turned into a hurry let’s find a place to stay after driving for two hours to find out my room was given away at the first property I choose. I will stay here again

Miinukset: I have not found anything I don’t like about this property

Plussat: Overall are goods

Miinukset: Overall are goods

Plussat: Super staff, modern room with great movie channel choice. The hotel has a bar with a good craft beer selection.

Miinukset: Nothing, all great.

Plussat: Location was great. Views were awesome.

Miinukset: Rooms were a bit small and no microwave was disappointing.

Plussat: I LOVED being in a historic building. I LOVE that El Paso converted the old Bassett Tower into a hotel. It was beautiful.

Miinukset: The noise. I acknowledge that I stayed Downtown, but it was beyond noisy. I could have done without the sirens, screaming, honking, etc at 3AM.

Plussat: It was modern and clean staff kind and friendly, had on site bar with pool table and nice out door sitting area very relaxing. Our room was right next to the elevator we heard no noise from other people. rooms are very sound proof. We enjoyed the staff person Hans the bar tender he made our evening fun after the concert.

Miinukset: No free breakfast you had to purchase items. So we went out to eat elsewhere.

Plussat: The location was walking distance to many restaurants and even the park!

Miinukset: No parking options

Plussat: Bed and 4 pillows very comfortable

Miinukset: Loved antique elevator and brass, but it was a little scarey as it was very slow with a delay in door opening.

Plussat: Everything

Plussat: very modern and clean hotel. rooms are reasonable size and very comfortable. staff very welcoming. close to restaurants and cafes.

Plussat: On arrival, the hotel staff took another person who came later than me. I mentioned I came earlier than the person, the staff didn't say anything. On check-in, a staff confirmed breakfast included, next day on breakfast another staff it was not included. I had to go through all my reservations to claim it when I was fighting for seconds.

Miinukset: The toiled was not fully flushed on checking in to the room. Water from the shower booth was leaking and made the floor puddled. Buttons on the phone for 'front desk' or 'house keeping' were not working. Breakfast was not worth of money value.

Plussat: Room layout

Miinukset: N/A

Plussat: Great location, staff, comfort!

Plussat: The rooms lay out and the many Windows.. elevator was in different languages

Plussat: Nice sized room w/ pretty comfortable King for a reasonable price.

Plussat: proximity to the airport

Plussat: Great atmosphere and internet worked great

Miinukset: The A/C was very noisy. The grate in the ceiling rattled terribly.

Plussat: It looks nice from the pictures but it's as creepy as you would imagine a cheap motel to be. The lobby is nice and the bar is nice but the rooms are dumpy. Definitely not worth the money. The gentleman who drove us to the airport was the best part.

Miinukset: The rooms are creepy. The carpet is dirty. The bathroom was not up to a ---$/night hotel. The shuttle driver who drove us to the airport at 430am was an extremely nice guy. Staff overall was nice and the beers at the bar are cheap.

Plussat: I loved the customer service. Iris made sure I was taking care of when I went to dine in. My room was cozy and comfortable.

Miinukset: A bartender told me that the bar closes at ten and I found out that this was not true.

Plussat: So nice to have a handicap accessible room that is ACTUALLY handicap accessible. So much room to move around and great shower. Amazingly clean.

Plussat: The room was very clean and comfy.

Miinukset: The food, breakfast was super slow, the ladies in the kitchen need help there is only two of them. It takes them forever to take your order and get the food out. I was not impressed with the food either. We were waiting for the staff to take my kids order but they never came back, so we left and my kids didn’t get breakfast.

Plussat: Did great thanks!!!

Plussat: Very clean

Miinukset: Not enough parking

Plussat: Beautiful clean room very large too Very close to great restaurant s and a higher end shopping mall

Miinukset: Room above had an elephant moving about Garbage truck came at 4:30 a.m.

Plussat: Location

Miinukset: You can hear the steps of other guests rooms from top floor

Plussat: Great location. Staff are great.

Miinukset: House keeping will knock every 10-15 mins to try to clean your room. Sucks for being hungover trying to sleep

Plussat: The room was immaculate

Miinukset: Shuttle to the airport and free shuttle anywhere within three miles. Rudy was very helpful getting us places.

Plussat: The location was good. Staff was friendly. Rooms were clean and comfortable.

Miinukset: Currently undergoing renovations. So the front desk operations was set up on the first floor by the elevators. Breakfast was tables set up on second floor by the elevators. There was no sitting area. Renovations are supposed to be completed in December, according to front desk clerk.

Plussat: clean room kudos to the ladies in housekeeping they did an excellent job.

Miinukset: No HBO to watch movies had to go out to local theaters. Called to ask and was just told listing in tv on channel 12. Nothing else, more like sorry Charlie your lost it sure felt like it.

Plussat: Beautiful new facility....

Miinukset: Overall everything was very nice.... perhaps breakfast could have been a bit more robust

Miinukset: The room smelled like cigarettes, one of the cabinet was broken, the bathroom door was locked and we couldn’t use it.

Plussat: The rooms are clean, very comfortable and spacious

Miinukset: The breakfast can be way better!!!

Plussat: Breakfast was amazing, room was clean

Miinukset: The air conditioner panel inside the room did not work, I was cold and tried to change the temperature and shut it off completely but to no avail. I informed the front desk staff and was told to just put a towel over it, which also, did not work.

Plussat: The location was great and the staff very accomodating. Loved the Texas shaped waffles!

Miinukset: Did not need handicap shower, but we had one. The likeliness of someone slipping in water that went across floor is high. Had to put towels across whole floor to walk on.

Plussat: Breakfast variety was great. Layout with couch and desk was great. and cleanliness of room. Bed was comfortable and clean. Temperature control was great. Tv options.

Miinukset: The lady that called our room at 2am and woke us asking if we were being loud. Another guest I presume, taking it upon herself to call random rooms in the middle of the night. Not the hotels fault, but frustrating. The “fried” eggs were not that great but the cheeses scrambled were good!

Plussat: The room is very spacious, the bed is very comfortable. I like that the tv moves so that you can see it from the bed or the couch.

Miinukset: Do NOT accept room 111. This is at the end of the hallway and TOO close to the exit door to the parking lot. The door is used constantly opens and slams shut really loudly...especially early in the morning when trying to sleep. Also, there is a storage room above and you can hear staff moving around all through the night.

Miinukset: Original reservation was for two nights. Business wrapped up early , so I was able to change flight plans and get back to hotel. I was able to gather belongings by 2pm and requested an ajustment to being charged for the next full night. No effort was made for any adjustment. Will not use Comfort Suites again for business travel

Plussat: Comfortable room plenty of space.

Miinukset: Did not service room although we asked. No water bottles available in the hotel which was inconvenient as we had to fill plastic cups with water and ferry them to our room on the 4th floor.

Plussat: nice hotel. clean,comfortable. enjoy the stay. will stay again.

Plussat: The location. The cleanliness. The bedroom itself was wonderful with the fireplace. The bar and bartender were excellent!!!

Plussat: Outstanding accommodations; very friendly staff

Miinukset: Nothing could have been better.

Plussat: Friendly staff and location was good everything was pretty much close to us.

Miinukset: There was really not much that I did not like was happy with room.

Plussat: This place was fantastic

Plussat: Location

Miinukset: No free breakfast. Duvets were too hot for El Paso in the summer. No linens for pull out bed...had to ask. Shower head too low for average height people.

Plussat: I liked everything, seriously

Plussat: I did not have breakfast but i think that anyone that stays in the room should have free breakfast

Miinukset: The price is pretty high especially you guys are not up-grated hotel

Miinukset: The AC in my room was broken. I let them know on my second night and never got fixed. Other than that it was a great stay.

Plussat: Nice people. Shuttle great. Clean

Plussat: The location

Miinukset: The staff was rude. Unwilling to help

Plussat: It's beside the airport and the restaurant is great.

Miinukset: Our bathroom door would not shut and our view was the parking lot so we had to keep the curtains shut.