El Paso hotellia

Plussat: Check-in & check-out was easy. All rooms were spacious, bedroom was in a seperate room than living area & kitchen & dining area. There were two TVs, one in living room & one in bedroom. Kicken was equipped with glass cups, ceramic mugs, utensils, etc. Dining area was very large. Bathroom was very clean, great lighting, shower was perfect. Bedroom bed was super comfortable! There was two thermostats, one in bedroom & another in dining area, so the a/c was perfect! Large body mirror in bedroom. Two large closets, one in bedroom & one by the entrance. I can go on & on, but overall a great stay! Will book again

Miinukset: Not enough parking, not many entrances to get inside parking lot, constructing was outside parking lot. Had to use room key for every door & to use the elevator.

Plussat: Stayed here for a weekend in El Paso, Tx. Friendly staff. Our room was on the west side. Beautiful view of sunset. Large rooms. All suites. Lobby was bright and clean. Breakfast in lobby was great. Cheery place to eat. Very modern. Equipment at gym was top notch. Shuttle was complimentary and will bring you anywhere you need to go.

Miinukset: Nothing.

Plussat: We were traveling for a football tournament and needed a early check in. The front desk lady was so sweet. The room was clean and everything was great! Thanks again for a great stay

Plussat: Lovely facilities. Close to the airport and really ideal for a quick business trip.

Miinukset: The breakfast didn't have a lot of variety. The bagels and quick meals were microwavable. The juices were not fresh. If you are not a big breakfast person, skip it as it is not really worth it.

Plussat: Everything was great. It made me tear a little when I saw that CLEAN ROOM. They have those all boxes checked : nice staffs, breakfast, TV, gym, laundry service.

Miinukset: The pool was extremely dirty. Messy, a little smelly... I couldn’t believe I saw some children jump to swim and I know they had a good time. It’s not because staff didn’t manage their facilities but human cannot control the mother nature, mostly wind. I hope they find a better way to do it. But I loved the hotel above all.

Plussat: new facilitu

Miinukset: No safe in the room

Plussat: Don’t like to microwave my eggs, more choices would have been nice.

Miinukset: How hard doors were to open

Plussat: Staff was wonderful

Plussat: Place was at great location

Plussat: It was near the hi-way and they were friendly and clean.

Plussat: Everything

Miinukset: Curtains could have been longer to better block out the reflected light off the air conditioner

Plussat: The bed sheets were incredibly soft! Very clean, spacious room.

Plussat: Really clean... customer service excellent

Miinukset: Everything was good

Miinukset: No continental breakfast

Plussat: Proximity to Ft Bliss. Kitchen facilities in room. Appreciate the staff explained they only clean room weekly when we checked in.

Miinukset: We only had a double bed. Next time I will book a room with Queen bed

Plussat: Excellent customer service!

Plussat: Felt safe. Out of town just a bit, which was perfect

Plussat: Great location right off the freeway. Spacious room that was cleaner than I expected. Had modest kitchen and fridge with basic dishes and cookware.

Miinukset: My only complaint was that it was warm and lowering the thermo didn’t help. I just opened the window which made it comfortable. Wasn’t a concern where I felt like it needed immediate attention. Couldn’t get internet to gaming console to play online. No big deal

Plussat: location, clean, helpful staff

Miinukset: no

Plussat: I love this hotel. The suites are big

Miinukset: The bed was hard

Plussat: Very clean and Staff was very nice

Plussat: Great Location and the staff is incredibly friendly and polite.

Miinukset: Pricing in El Paso is high.

Plussat: Very nice, clean and accommodating. Very pleased with our stay there.

Miinukset: the location is somewhat difficult to access the entrance road from George Dieter Street.

Plussat: Everything was great

Miinukset: Nothing

Plussat: Clean, modern decor. Staff is accommodating.

Miinukset: Bed was a little hard for my taste. Didn’t sleep well. I felt the price was high compared to what I’m used to when traveling. Then the next day the hotel showed up on one of your advertisements for half what I paid. Glad someone is getting a deal, but made me feel like I was ripped of.

Plussat: Buffet

Miinukset: I was double charged for the room. Pain and time to get it reversed. Also bed was hard, not up to Hampton standards.

Plussat: Bed and pillows were comfortable.

Miinukset: Asked for a quiet room away from people. We had been on reroutes planes all day due to a storm and needed rest. Our room was across from a kid who was very upset, screaming for over an hour. (I finally went over and offered the kid some candy and he stopped.) Then, later that night, there were guys in the hall yelling and cursing. Looked out the peephole and one was trying to get into the room across the hall, then tried our door. Called the hotel (phone in room won’t dial the front desk) and told them. The reply was that they’d come look. Didn’t feel too safe after that. Room wasn’t the cleanest. Pretzels broken up in the floor beside the TV stand. See picture.

Plussat: Great breakfast. Room was very clean and comfortable.

Miinukset: Access road is complicated for travelers.

Plussat: Location right next to the freeway ideal for the purpose, but right in the middle of the oilfield not so great. But the property was new and clean and the staff were excellent.

Miinukset: Breakfast made me ill later in the day. I had eggs, sausage, tortillas, and coffee. 99% chance it was a cleanliness and temperature control issue on the prep and holding for one of those things.

Plussat: I liked the location

Miinukset: My room was facing hey, too much noise could not get any sleep due to nouse

Plussat: Great location

Miinukset: Bed a little hard

Plussat: Very close to airport.

Plussat: That we could get coffee, tea,hot chocolate any time.

Miinukset: The pillows were too soft. No Univision channel.

Plussat: Very centralized for my needs.

Miinukset: Nope

Miinukset: Long hair on the bath tub. Things left in the refrigerator.

Plussat: We enjoyed the variety of hot breakfast every day. Available wine, beer & snacks (some warm) between 5-7pm was excellent. Staff was very helpfull & friendly. We have stayed at Hampton Inn's before. This one is TOP of the list.

Miinukset: Only negative we have is the closet had sliding doors which did not slide very well. Doors did not open all the way. Would suggest removing doors & just provide a curtain.

Plussat: Confort

Miinukset: Price

Plussat: Great breakfast and the complimentary dinners was a nice touch

Miinukset: Access from street was a bit challenging with the uturns

Plussat: Very good location.

Miinukset: Coffee pot inoperative. Desk falling apart.

Plussat: Convenient, close to the Interstate. Top notch all the way around. I'm making this my "go to" hotel when staying in El Paso.

Miinukset: I was a bit disappointed that there wasn't any gravy to go with my morning biscuit. After all, it is in Texas.

Plussat: Friendly staff.

Miinukset: No Kureig coffee machine in suite. Gym facility was lacking and small.

Plussat: Room was clean and equip with everything I needed for my stay staff was friendly and helpful.

Miinukset: No

Plussat: Hospitality was awesome. The room was excellent.

Miinukset: Nope

Plussat: Good service, clean rooms.

Plussat: EXTREMELY friendly staff. Location was great! Close to everything I wanted to access. On average, everything was 5-10 minutes away. Literally 8 minutes from airport.

Miinukset: My only hiccup was a vacuum issue. Won’t get into detail.....the pros made up for it & they apologized with a card and goodies.

Plussat: pillows!! Breakfast!!! The cook in the breakfast area was so sweet, polite and helpful!

Miinukset: We put the 'shhh' sign on our door at 3:30 PM because we had just returned to our room after gotting up at 3:30 AM to partake in the Bataan Death March. The maid service called at 5pm and woke us up to ask if we wanted maid service that day! Really?

Plussat: Spacious, comfortable room.

Miinukset: Advertised as pet friendly, but pet fees were extremely high--nearly doubling the price for a one night stay.

Plussat: Clean and quiet! Very close to airport,shopping,Family.

Miinukset: More pillows in the room. Free water bottle water Snacks in room.

Plussat: Softest towels I have ever felt

Plussat: New hotel

Miinukset: It was great- nothing negative.

Plussat: great location, nice big room

Plussat: We can see our car from our window.

Plussat: very good facilities

Miinukset: the price is a bit expensive I could not pay on all visits

Plussat: The large rooms

Miinukset: Breakfast area was small and lots of people... the food was just ok

Plussat: Great location and great staff.

Miinukset: Enjoyed my stay.

Plussat: Clean, comfortable, location was great Bed was amazing.

Plussat: Breakfast was on par with other hotels. I prefer full breakfast options even it it is at an additional cost. The beds were fantastic!! Slept very well.

Miinukset: everything was good.

Plussat: That everything was accessible highway, restaurants and stores

Plussat: This hotel is perfect, reasonable price, great location, the staff was so nice and the bed was super comfortable. Totally recommended!

Plussat: clean room, professional staff

Plussat: Very close to many shops and restaurants

Miinukset: N/A

Plussat: Modern clean cut feel, high quality bedding, good building, nit old or outdated. Clean. Breakfast.

Miinukset: Pool was a little too cold for indoor and they were out of shower caps.

Plussat: i liked everything about the hotel it was very clean and modern and welcoming the staff was great

Miinukset: finding the enterance from the main road was a little confusing at first but than was able to recognize it

Plussat: Location. Easy access to stores, restaurants, pharmacy

Plussat: Nothings!!!!

Miinukset: A bad experience with a counter girl I did not like the room it was dirty and I requested another room which she refused to give me I didn't requested a upgrade and I would pay for the difference and she denied that too I asked to speak with a manager n

Plussat: Recently remodeled and very clean. Helpful staff. Nice breakfast included.

Plussat: Everything was exceptional! Staff included. The pool was very warm and hot tub very relaxing.

Miinukset: Nothing

Plussat: Check in was easy and my room was ready so I could check in early. Staff was wonderful and very helpful. Indoor pool and gym were top notch. Breakfast was excellent. Room was beyond expectations. I would definitely stay here again.

Miinukset: Everything was great!

Plussat: Everything indoor pool and spa great breakfast and comfortable clean bed

Miinukset: No

Plussat: Pretty good warm food for breakfast.

Miinukset: Dirty, hair on the floor, old grime stuck to the corners of the bathroom floor. Simply, dirty.

Plussat: Excelent hotel

Miinukset: Nothing

Plussat: The hotel looked newly renovated. Clean and staff was nice.

Miinukset: I was traveling with my father visiting family for a couple of days. Room was small and worst of all the bathroom vent fan didn’t work. All the bathroom moisture would of stayed in the room an any bathroom orders as well. The receptionist checked another room and stated none of them work. Asked for my money back and went to the Hampton Inn. For a $100 + room I feel everything should be working properly.

Plussat: Nothing stood out. Just like a super 8 hotel with a holiday inn price.

Miinukset: No one was ever at the front desk

Plussat: Great hotel and awesome breakfast!

Plussat: The location and the indoor pool with hot tub.

Miinukset: Didn't like that I requested a room for 5+ people and they had me down for two adults, they then charged me another ---- for a room with two beds and a sofa bed that was harder than the floor. It was a horrible sofa bed for the extra $ I had to pay!

Plussat: Newer property, with a very friendly staff.

Miinukset: For future stays, keep in mind, like many properties, this establishment rest next to a highway. . .yet the facility was built with suitable sound proofing.

Miinukset: No wake up call even when requested twice for the whole week

Plussat: we liked everything

Miinukset: At check in we could not pay for room with two different credit cards. Two different families.

Plussat: It was clean.

Miinukset: We went there because our children wanted a hotel with an indoor swimingpool. The thing we did not like was the tremendous amount of cloroline they had put in the pool. We and also our children went out of there coughing.

Plussat: Staff was great and rooms were very clean

Plussat: Everything

Plussat: Clean rooms, great stafff, located right off the freeway, comfortable beds.

Miinukset: Way too much chlorine in the pool. Lungs and eyes stinging. We couldn't stay in the pool for very long.

Plussat: The staff from check in to room service to breakfast. Are amazing. Very attentive.

Miinukset: The spa was on the green side. Needed a little more chemicals. And unfortunately one of the elevators was down.

Plussat: The proximity of the businesses around the hotel, the restaurants around the hotel, the view is absolutely amazing.

Plussat: Staff was very friendly and helpful.

Plussat: Location and shuttle service.

Miinukset: No

Plussat: Excellent location, pool area has improved since last stay

Miinukset: N/A

Plussat: Staff was helpful and friendly in recommending local eats

Plussat: Breakfast was the best at any hotel we’ve ever stayed at!!!

Miinukset: At times the only water coming out of the tap was scalding hot

Plussat: Nice comfortable and good location

Miinukset: Just the style of the design

Plussat: Staff accommodated change in date with same rate. Staff at check in warm and friendly and informative. Parking was covered, in a dedicated space. Room was clean, with a comfy bed, nice shower. Breakfast was excellent! There were patio lounging areas. Hotel had curbside appeal, with very nice landscaping, elegant look to lobby and dining room. It's at the entrance of UTEP. I liked the quiet university surrounding.

Miinukset: My coffee maker in the room did not work. It was hard to find: could not see the hotel sign from the main street. There was road construction around.

Plussat: Friends desk staff; excellent maid service

Miinukset: No

Plussat: The hotel staff was very friendly! Great location.

Plussat: Loved everything. Staff was pleasant and helpful. Rooms were large, well decorated, and comfortable. Prime location too.

Plussat: Location to venue event.

Miinukset: We had the people upstairs stomping all night, then water come from the ceiling all over the floor. Horrible experience...

Plussat: The staff was nice.

Miinukset: The room was small, there was hair in the bathroom and poop stains on the toilet. I expected alot more for the price.

Plussat: The location was perfect for us, and I love that the design of the hotel matches the university.

Miinukset: Nothing! It was great!!

Plussat: Staff was awesome! Great location, close to highway, food and shopping! Clean rooms! Great pool! Breakfast was included with stay and was a good assortment of hot and cold items! Stay was fabulous!

Miinukset: Loved everything!

Plussat: Very nice complementary breakfast. Hotel is clean and doesn't have to much noise from I-10. Very close to shopping area and airport.

Miinukset: Breakfast should have few more tables.

Plussat: The staff was amazing!! They let us check out late (2 pm) took us to the mall after we checked out, kept our luggage for us and took us to the airport. This is all after we checked out! The room was wonderful and quiet. We would definitely stay again!

Plussat: Ok

Miinukset: Ok

Plussat: Nice environment to relax Staff very welcoming and helpful. Breakfast was dynamite!

Miinukset: Not to happy with cable. It really needed an upgrade. The hotel was quite a ways from my destination.

Plussat: U did enjoy staying there costumers service was nice i recommend this hotel to family and friends

Miinukset: Excellent hotel

Plussat: I love the breakfast

Plussat: Thank for the service provided.

Miinukset: None

Plussat: Breakfast was excellent. Eggs, bacon, sausages. Great coffee and pastries. Room size and cable choices better than normal.

Miinukset: We had problems with the bathroom faculties. Poor toilet operation. Leaking/ dripping sink

Plussat: Fast check in and easy to find

Miinukset: The water was shouting off between 9pm -6am... when the water came back on, it was brown! Staff failed to inform of this until after I checked in! Boo hiss!

Plussat: Double rooms

Plussat: Car alarms going off at night. Whistling noises coming from the window.

Miinukset: The parking is really bad

Plussat: Room was great. Bed awesome

Miinukset: Terrible access to facility. Directions weren't clear. Had to pull in through 2 other buildings. No breakfast till 7 AM our flight was at 8! Was told there was no shuttle to airport...that wed have to use Uber or cab. ??? Coffee in room only in AM And clock not right time!!

Miinukset: Parking charge

Plussat: Location cleanliness and the breakfast

Miinukset: No

Plussat: Great location, room and staff!

Plussat: Nothing, very dissatisfied....

Miinukset: Need to up date there web site I picked this hotel because of the indoor pool & spa I stay two nights the last night my family & I wanted to swim in the indoor pool we looked for it & couldn't find it we asked the front desk & they told us they don't have a indoor pool, they told us the website needs to up date there page cuz he didn't know why it had the pictures of an indoor pool, so I am very dissatisfied, with the stay I got this room just for the indoor pool & spa if I wanted to just sleep in a hotel I would of got a way cheaper one I will not be staying in this hotel again or going through booking....

Plussat: Clean, well managed

Miinukset: The smell in my room for being fairly new it has a weird smell Room 304

Plussat: We have stayed here before and will stay again, there is just nothing bad to say. Staff was great, room was clean, breakfast was good . I have stayed at higher star ratings in El Paso then this place but keep coming here. Its just a really good place

Plussat: Friendly staff. Clean. Bathroom layout was good.

Plussat: First time to stay at this location and was quite surprised with my two night stay. The room was a perfect king bed, very clean, TV had multiple channels, the bed/pillows were extremely comfortable. The bathroom was clean and had a huge glass walk-in shower. Breakfast was very good with a nice selection from eggs to cereal. Internet was fast and the employees were extremely friendly. The view rating of less than good was only because my view consisted mostly of the parking lot, as would most rooms on that side of the hotel. (It certainly would not prevent me from staying there again). The location was perfect and close to the airport and centrally located to the events I was in El Paso to attend. Highly recommend and will stay there the next time I travel to that area.

Miinukset: There was nothing I did not like

Plussat: Customer service was great upon arrival. Thank you.

Miinukset: N/A

Plussat: The room was clean and quiet. The elevators were quick. Breakfast was very good.

Miinukset: It would be nice to have some skin lotion in the bathroom

Plussat: Awesome room, Great Price and extremely clean.

Plussat: Everything; just a little far from the airport but it’s great they have shuttle service.

Plussat: Tesla destination charger

Plussat: Our family had 10 rooms booked and your staff was able to have most of us on the same floor. Your staff and front desk was so helpful. Patricia our hotel shuttle driver was very nice and fun. The girls at the front desk , Victoria and Nallely were very helpful and kind to our family. Thank you for our great stay!!! P.S. The feather pillows were fabulous. I just need to order 2 of then!!! I have neck issues and slept so well!!! I'll be back.

Plussat: This is a very nice hotel. Very clean and well kept. Will definitely stay here again.

Miinukset: They have breakfast or an indoor pool, which would have been nice.

Plussat: Service was great!! Everyone was very friendly and helpful.

Plussat: W loved Lupe!!!

Miinukset: Found long dark hair in bed and in food.

Plussat: Clean updated hotel

Miinukset: Rooms were super small. Booked a standard room. Pictures showed 2 beds in room. When we arrived we were actually booked in a king bed with a fold out sofa sleeper. With 2 tweens, Only one would fit on sleeper sofa, the other had to sleep on floor!

Plussat: Excellent hotel!

Miinukset: I have always loved this place!

Plussat: The property appears to be newer and well maintained.

Plussat: Super clean and comfortable

Miinukset: One elevator out of service.

Plussat: Best room assigned

Plussat: Disappointing that we had to pay for internet.

Plussat: Love the made-to-order breakfast!

Miinukset: Sound from lobby really carries up to the rooms. Hard to fall askeep w all that noise

Plussat: Amazing atmosphere beautiful room and the pool yes mama

Miinukset: A little difficult to find but we got it and first room had some diffficulties but they sorted everything out.

Plussat: Breakfast

Miinukset: Wi-Fi didn't work. Only 1 out of 3 nights functioning. Shocked for hotel like this. Temporary would have been acceptable but last 2 days

Plussat: The best

Miinukset: All

Plussat: They were ready to help with whatever you needed.

Miinukset: Can't think of anything.

Plussat: Fast check in and out. Loved happy hour and the morning breakfast was amazing.

Miinukset: We had a double room with a pull out coach. I had called several times to get the sheets and a extra pillow and blanket. No one answered. Finally someone answered and put me on hold for over 10mins but never came back to the line. I ended the call.

Plussat: I had to wait till 5pm cause the rooms were not cleaned

Plussat: Very clean & modern. The made to order breakfast was outstanding. Helpful & courteous staff in all areas of the hotel operation. It is next to I-10 but you don't hear any traffic noise. Very easy access to gas stations and restaurants.

Plussat: Breakfast was amazing and the staff bend over backwards for their guests at this location.

Miinukset: Ice machines are hard to find and the fitness area could use a few new updates. The machines clearly needed some T.L.C.

Plussat: Pillows and bed were really comfortable. The whole room was spotless!

Plussat: Nice location

Plussat: Super staff, modern room with great movie channel choice. The hotel has a bar with a good craft beer selection.

Miinukset: Nothing, all great.

Plussat: I LOVED being in a historic building. I LOVE that El Paso converted the old Bassett Tower into a hotel. It was beautiful.

Miinukset: The noise. I acknowledge that I stayed Downtown, but it was beyond noisy. I could have done without the sirens, screaming, honking, etc at 3AM.

Plussat: The location was walking distance to many restaurants and even the park!

Miinukset: No parking options

Plussat: Location

Miinukset: The breakfast or non-breakfast

Plussat: Modern nice staff

Miinukset: Didn’t get the room I paid for that I booked through 3rd party.... had to make a few complaints. In the end issue was resolved and I was credited the difference.

Plussat: The staff is outstanding--very helpful and responsive. The breakfasts are also terrific.

Miinukset: Breakfast. You need to revamp. Hotel is loud unless you request a room away from the ongoing construction.

Miinukset: Parking is a bit pricey, but you can park by the meters at night or a public garage nearby.

Plussat: Room layout

Miinukset: N/A

Miinukset: The staff is totally incompetent

Plussat: Helpful concierge, comfortable bed, good coffee, pet friendly.

Miinukset: No dedicated parking unless you opt to valet. There’s no dedicated pet area... just walk a few blocks to the nearby park. But they do offer pet bags which is nice. (That should actually be noted as a positive.)

Plussat: Great location, staff, comfort!

Plussat: Staff is sweet. Room was good.

Miinukset: Parking

Plussat: Folks working here are so nice. Great rates.

Miinukset: Only think I did not like is there was a dead roach in my room.

Plussat: Kitchen, sofa bed, tv, fireplace, and the spaciousness of the room was great.

Miinukset: Bed mattress was a little uncomfortable. Pillows were a little thin..

Plussat: The staff was very helpfull

Plussat: room was excellent. very nice cozy place. breakfast was very good, nice fruit sales and yogurt

Plussat: Syaff

Miinukset: Overall face lift

Plussat: Clean. Well laid out. Lots of extras. Great breakfast.

Plussat: Quiet and the people are nice

Plussat: Everything the cleanliness and good smell of room. Staff is exceptional! Breakfast was very good clean and fresh! Love that it is family friendly!

Miinukset: No complaints my favorite hotel

Plussat: The room was nice enough and the breakfast was good.

Miinukset: I was charged a $75 pet fee for a single night stay. Doubled the price of the room! Total ripoff!

Plussat: The rooms

Miinukset: Double charge for my room not please with not telling me what the charge was for

Plussat: It was very nice and clean ever since you walk in the front we liked it a lot.

Miinukset: I liked everything about it nothing I disliked.

Plussat: Bed was soft and kingsize

Miinukset: Need out for customers electronic laptop phone that are in reach of bed.

Plussat: Everything

Plussat: The location and facility are great, well maintained

Miinukset: The beds were not as comfortable as I have experienced at other Hilton properties.

Plussat: Friendly staff Beautiful decor Most comfortable bed I think I've been in Spacy rooms

Miinukset: The smell of the industrial plant/factory next door, but you can't smell it inside Room service food was mediocre

Plussat: Everything was excellent Except room service because don’t serve coffee and lemonade

Miinukset: Short menu for service room

Plussat: Everything was fine. Clean and comfortable. The food was very good and the staff as well. The location, not so much.. hard to find and away from airport, but close to main roads.

Miinukset: The location was a bummer... isolated and out of the way.. interesting choice of locations for a Hilton.

Plussat: It was nice and clean very pretty entrance

Miinukset: There’s no complimentary breakfast, and the A/C was not cold. It was cool but not cold our room temperature stayed at 78 degrees

Miinukset: Party goers were way too loud but I would rather have had them yelling in the hallways instead of drunk driving on the roads

Plussat: Very contemporary, clean and modern. Front desk, was professional, polite and helpful