Océan Vagabond

Location is perfect. Receptionsstaff qas very nice.

I stayed here about 12 years ago and was saf to see that the hotel does not keep the same standrard. There is not the same care pf the facilities. Like a place the owners want to suck out money from. Without having interest in keeping it up. The breakfast staff and breakfast experiencs was really bad

The only thing I liked about this hotel was the location. It was just one street besides the ocean and very close to the Médina, about 5mins walk. But that’s it.

Staff: We had a lady in the reception when we checked in, who speaks really good English, friendly and helpful, but didn’t solve any problems we had with the hotel. Apology is not a solution for problems! I would only give credit for her information about the Médina and the city. The other staff speaks poor English, but you will not see anyone in the reception until 9 o’clock in the morning. This is a 4 star hotel, but it is the worst 4 star hotel I have ever stayed in my whole life. I don’t know how it was rated as 4 star! The facilities was fair, some very old, no difference to any other Riad I stayed in Morocco and it wasn’t better than a 3 star hotel I stayed in Casablanca. Hygiene: We booked 6 rooms for 2 nights, but the most expensive and luxurious room had hygienic problems. As soon as we pulled out the blanket and checked the sheet in bed, we found hair and somehow the sheet was not flat, like someone else had sat on it before. I talked to the receptionist and requested to change sheet, the housekeeping lady seemed unwilling to change until the receptionist insisted. Rooms and hospitality: some rooms are very small (Geisha and the ones alike), we couldn’t even open all our luggages otherwise there’s no space to walk. Unfortunately, all rooms are double beds, or double beds with sofa which makes an extra bed with sheets and blankets, but it’s definitely not a proper bed or rooms with two separate beds as appeared on booking.com, it’s just so misleading. So we asked the hotel to give us extra blankets for the rooms with double beds, because we are a group of women with an average age of 57, we drove a long way from Casablanca and we all needed good rest, but the hotel manager just simply refused our requests and said only one blanket for one room. We paid nearly 2000 euro just to have some of our group members to sleep on sofa?! And how difficult was it for you the hotel to give us extra blankets! Excuse me, is that a 4-star hotel’s hospitality?...