Essaouira hotellia

Plussat: Sun lounger

Miinukset: The hotel is very basic and felt ‘soul-less’. Rooms are old and in need of renovation. Disappointed I chose this hotel

Plussat: The property was the nicest in the area. The staff were so helpful and the service was great especially at the front desk from Kanima and Nezha. The private beach was beautiful and also had great staff.

Plussat: The place was very safe, conveniently located adjacent to the beach and the medina. Rooms are very comfortable and well maintained

Miinukset: Check in was terribly slow. Front desk staff not the most friendly. Breakfast buffet could be amazing, however the staff at breakfast is extremely inefficient and ensuring the items are properly maintained, or even serving customers (we had no coffee cups, napkins or silverware for about 20 min, even if we asked multiple times). The staff around the pool area is also very inefficient and the pool is typically left without pool towels for hours. On 2 occasions we asked for pool towels and never got them. Rooms are well serviced, however we had an instance where the maid just simply barged in the room without knocking, and it happened to be a time we were changing into dinner and were not yet appropriately dressed. Overall for the supposed level of this property we were disappointed with the service we got.

Plussat: Location

Miinukset: Staff were slow in restaurants - otherwise efficient and pleasant.

Plussat: The property is definitely passable - but tired. If you are willing to have an OK resort for a discount price - this is for you. The staff is as helpful as can be, and this counts for sure. Also, location cannot be better.

Plussat: Perfect staff , very helpful

Miinukset: Nothing , the pool was a bit cold due to weather and the access to the heated pool is very limited

Plussat: Thé size of the room Thé big terrasse Very close to the center Bed are very confortable Breakfast was good and was served close to the swimming pool

Miinukset: The heated swimming pool Hotel is a little bit old No real place to have a proper drink

Plussat: The personnel is very friendly and they welcome you with a big smile. The pool area is nice although they put a lot of chemicals in the water. Rooms are big and comfortable. Breakfast is really elaborate.

Miinukset: The rooms are a bit outdated as many other guests already mentioned. Prices of the restaurant are high. As well charging 30 dirham for Nescafé instant coffee and tea is just too much in the room is not very 5 star hotelish. Coffee and tea should be included in the room. In the end it’s a nice hotel for a few days but it doesn’t have the quality of a 5 star hotel.

Plussat: The location is great. Probably the best in Essaouira! The staff tried to meet us with roses on the bed. Also the private beach is great!

Miinukset: The fact that is not renovated (the furniture is old) but most important is that it was not so clean. Also the breakfast was poor and did not worth 15 euro\person.

Miinukset: Air conditioning in the room did not work, nor did the computer at check out. Also we were never greeted in the restaurant

Plussat: Good buffet breakfast spread, comfortable bed. The pool is large and has nice sun loungers and beds to relax on.

Miinukset: Because of the high winds in the summer, it is very difficult to sit and enjoy being by the pool, which is why we chose this hotel, and then it is located quite far from anything going on in the town and restaurants. If travelling in July and August, I would recommend staying in Essaouira town instead in a riad. The level of service was not five star, as the rating suggests - staff were pleasant but not particularly accommodating, and our room keys lost their charge every day which was very annoying as we kept being locked out of our room.

Plussat: Very good quality hotel, very clean and well-kept. Good facilities at the hotel. Right on the beach front, fantastic views. Had everything we needed including towels at the pool! Very handy!

Miinukset: Air-con could have been better but wasn't an issue really, it worked enough for the temperatures here.

Plussat: Thé room wasn’t really clean and we find hair all over the flour plus the worst thing is at night was lot off bags and mosquitos who bites us and my 1 year boy and was upset that’s a 5 stars hotel with that price will be like this

Miinukset: Food wasn’t that good and room and spa was pricy without any value I spend around 300$ a night and they didn’t even offer you o bottle of water or even a smile or thanks could stay 5 days same price even In Vegas or Tokyo

Plussat: Nothing!

Miinukset: Poor service, the upgrade only white european people for the sea view rooms! A big scandal in an Arabic/African country like Morocco!

Plussat: The only good memory I left with this hotel was the tall dark guy at the gate with a red hat. Really friendly and service minded. The cleaning was great. The city is absolutely worth visiting.

Miinukset: I actually gave this hotel a great review 2 years ago but something really changed for the worse since then. The room had a broken AC and we told the reception about it from day one. The room was really hot and after 4 nights at the hotel it was still not fixed which was REALLY annoying. The staff did not follow up on the AC until we checked out. The dinner buffe cost around 25€ per person and had ONE dish. You arrive at the gate and there is no one helping you with your bags, opening the door or offering you a welcome drink. It felt like entering a cheap motel. The breakfast is really basic for a five star hotel.

Plussat: Hotel was absolutly beautiful and clean. Bedrooms were completely serviced everyday. Reception staff were extremely helpful in arranging our day trips and drivers. Excellent location on the beach with the water sports, horses and camels being a 5 min walk in one direction and the main medina 5 mins walk in the other direction. Would defiantly recommend.

Miinukset: One of the two hotel restaurants was not open during our stay but staff gave us some amazing recommendations of superb places to eat in the medina. Also coffee was not great.

Plussat: Very comfortable, clean and luxurious. The room was spacious. Situated slightly out of town but taxis to/from cost 70 dirhams or you could walk long the beach into town.

Miinukset: Fridge in room wasn’t cold. Key card stopped working twice.

Plussat: - Nice, clean and big room/hotel - Friendly staff - Very well located (near the beach and medina) - Lots of facilities (nice pool, spa, restaurants,etc)

Miinukset: - Gym times very limited as you have to enter through the spa - Had ordered room service on last day and it never came and they wouldn’t pick up our calls after. Told the reception at check out and their response was : “sorry we had lots of guests this morning” - which is an unacceptable excuse, made us skipped breakfast before a 3 hour bus ride. Furthermore, reception showed no intention of following up on the incident.

Plussat: The Front desk people recommended Imad (MOGAQUAD) for a Quad and Camel tour, it was AMAZING. Imad and his small team were nice, professional and we had a great time. So thank you Atlass for the recommendation.

Miinukset: Once we got there, front desk people were good. But once in the room no towels, we had to call and ask for it. They brought towels some of them were so old.... and the cleaning stuff never replenished towels they just took the used ones without putting back clean ones. It was so annoying especially coming back to your room late at night after a long day.... I'm a person who doesn't like to keep calling or asking for something that supposed to be there..... And the thing who pissed me out the most is the day of checkout trying to get to my car it was another one blocking my way, I asked to move the car blocking me I was choked by their answer, we don't have the key and the owner still in Bed.... and that wasn't them it's the night shift personal who let the car there.... they asked me to drive over the sidewalk to get out .... this was unacceptable. They need to work on their communication and I think hire more employees....

Plussat: Proximity to the beach. Okay cleanesse

Miinukset: Dear Hotel Director : While having my Lunch before my departure on 25/04/2018, I came down to reception and I told them that I would ordered my lunch at the bar, went to room grab my stuff which all was ready and come down to check out. As soon as I set down at a table at the bar a female who checked me out later called the bar to make sure i am at the bar and probably she thought I lied to her ( what an irresponsible disgusting business behavior of hers, shame on her, she made me and other things to never come back to Atlas and i will try Sofitel next time). I heard the female bartender telling her out loud and i quote her: “yes he is here and he requested lunch”. I stood up and told the bartender a man that I will leave to check out and come back to eat while my food is being prepared. I checked out immediately in 5 Mins and came back to the bar. While I was at my table I hear all kinds of rumors, mocking and loud noises from the piano area every now and then, complete disturbance of my lunch by the Le Seven manager and the bar staff. I ate so fast just to leave that bar. I demanded my check from a server who seemed just got in to the bar and he was quick to bring my check and i signed it with my credit card and i put cash tip on the table and left running away from a savage bar environment (sorry that was the feeling that bar gave me by its staff and manager). I am not going to tolerate this and i will not recommencer your hotel if asked only, because of the horrific experience I had at your hotel . It was not the first time I came to your hotel and I had good impression before I came this time. The facts I indicated above made a complete disappointment from some of your staff not all. As we say you have not only one bad apple there but couple. Thank you for your time, A.B

Plussat: Friendly and helpful staff, great spacious and comfortable rooms, huge beds with very good air con. I liked the pool, perfect place to enjoy the morning. Short enough walk to the Médina, about 20 mins

Miinukset: I would definitely avoid the room service food, much better and fresher food in many of the restaurants close by.

Plussat: Staff try their best - friendly & very helpful with local info. Always helpful to find suitable restaurants for lunch & dinner short walking distance to the Medina

Miinukset: Hotel facilities are tired. (Walls are damaged, poo edgesl broken, Entrance area looks sad, rooms smell a bit musty) Located at one of the main streets of Essaouria, traffic noise at pool and rooms towards street all day & night.

Plussat: Appeared much better in the photographs

Miinukset: The facilities for getting soft drinks could be better. They had to go out to get a coke.

Plussat: Mostly the staff especially at the reception.

Miinukset: The breakfast and the main entrance

Plussat: The staff was extremely friendly and welcoming. Breakfast was fantastic. Rooms looked nice. The property was more of a large villa or a boutique hotel, small and intimate. However, our vacation was pretty much ruined due to lack of sleep. The property is infested with all kinds of bugs, ants, roaches in all sizes, flies, mosquitoes... The receptionist leaves at 7 pm, so there is no one to help overnight. We spent our first night fighting off mosquitoes that feasted on our skin, waking up with red marks and swollen faces. The second day, a little fly repellent was installed in our room, which did nothing. We had to keep our windows open since the air conditioning system was not functioning in the entire facility. Second day we discovered an ant colony behind our curtains and hundreds of fruit flies, so we were moved to two other rooms, which looked beautiful, but we came across large and small roaches all over the rooms and bathrooms, in the middle of the night. We had kids with us, which made the experience much more difficult, since they are afraid of bugs. We left Essaouira with swollen faces and limbs due the merciless mosquitoes. The most front desk could offer was an apology and a late checkout saying they would pass along our displeasure to the home office. We didn’t get to enjoy our vacation or relax the entire time we were there. I wouldn’t stay here again. If only the air conditioning was functioning, I would have been able to tolerate my stay better. We felt like we were trapped in a horror movie where we had to keep the windows open to breathe, and fight off night creatures all night. Not my idea of a relaxing stay.

Miinukset: Air conditioning was chut down in the entire facility. Bug infestation

Plussat: The room is specious with a terrasse and nicely decorated ...

Miinukset: No room service

Plussat: Location is great, the staff were great. breakfast was good. We had to come up with quick alternative transportation and the night clerk stayed late to make sure we got a fair, dependable driver.

Miinukset: The place is in need of a makeover. The building is nice, but it's time to refresh the rooms.

Plussat: Great location, excellent/friendly staff... they went out of their way to accommodate us (we had to leave very early in the morning and the front desk person very kindly offered that she will have some food excellent ready for us to take on the bus next morning. The gentleman (front desk on the morning duty) said that he will walk with us to the bus station and helped with our luggage. That made us feel very safe. I highly recommend this place....

Plussat: The receptionist was great, garden is nice, waiters is kind also.

Miinukset: Cockroach in bathroom, rust on shower, bad smell in room, system of booking out of service so the room wasn't ready on arrival... Pool damaged, no buffet for breakfast...

Plussat: Staff helpful and very friendly; almost ott I think to make up for the horrible state of this property. Breakfast good.

Miinukset: Where do I start - it is horribly run down ; door onto our balcony was hanging out of hinges and couldn’t be locked or closed.People could get onto balcony by climbing from either side easily as abutted each other. Curtains hanging off hooks and faded. No towels when asked they were being washed and dried from previous day. When delivered the most disgraceful towels I have seen.No lift though they helped us with luggage up steep steps. Air conditioning didn’t work was told to leave windows open : we were 2 females who are security conscious . As it turned out we couldn’t close door onto balcony anyway. Great location but dog barking all night ; cars tooting no sound proofing. This place is like faulty towers it needs a complete makeover or pulling down. This was an expensive hotel for this area( Essouira is fabulous) when we walked down sea front promanade and saw what we could have been in for the same price we nearly cried. If we had been staying another night we would have moved.

Plussat: The building has a lot of potential but for us it seems like the management and the sense for proper service has left the building. For this price we expected a lot more. The towels and sheets are old and have permanent stains. At breakfast, the plates were chipped and not washed properly, and the tablecloths were dirty. The location is also very noisy and the windows doesn’t shut properly. However, the staff were kind enough to let us change rooms to one with a bit less noise.

Miinukset: The building has a lot of potential but for us it seems like the management and the sense for proper service has left the building. For this price we expected a lot more. The towels and sheets are old and have permanent stains. At breakfast, the plates were chipped and not washed properly, and the tablecloths were dirty. The location is also very noisy and the windows doesn’t shut properly. However, the staff were kind enough to let us change rooms to one with a bit less noise.

Plussat: Amazing staff Amazing location Amazing hotel design

Plussat: The staff were the most kind staff i meet until now in morocco.

Miinukset: Too many mosquitos and seegull we couldnt sleep well.

Plussat: Staff Size of suite Location

Miinukset: Hotel a little run down Expensive All inclusive not good- no options given for some dinners Meals purchased in hotel very expensive Seagulls soooo noisy Very near mosque so very early morning 4am call to prayer to wake up to Street noise very loud also However location excellent for accessing Medina/markets/fish port/beach

Plussat: Customer service was great especially the guy at breakfast!! So helpful.

Miinukset: Was not informed the pool was under construction when booking and I asked for a bungalow which I did not get!

Plussat: This institution has taken some age. Still it is a milestone in this magic town. The rooms are simple but carry a great character. The rooms facing the port and the island are very inspiring. The staff is very friendly. Hassan will make sure you get the easiest check in. Abdellah will insist on delivering your pm coffee right to your room.

Plussat: The hotel was very spacious with a large outdoor area at the back with a large (currently empty) swimming pool. The hotel overlooks the beach and bay which is beautiful. The staff were very friendly and it was not a problem to get free parking. The room was also very spacious with a view over the ocean.

Miinukset: The only problem was that the pool was being renovated as I like to swim every day. Otherwise everything was excellent.

Miinukset: The first room the water was leaking the second room to hot shower not working

Plussat: The location was great. Very central. The bed was clean.

Miinukset: We booked a banglow but we were given a room because they claimed that there was some work in there. However, the following day we saw some guests staying in the banglow section. There was a rude porter and a parking attendant who refused to open gate for us and keep questioning us if we are staying in the hotel. The food was extremely expensive which didn't encourage me to order it. It was an empty hotel, a bit creepy at times. TV not working. It is not value for money.

Plussat: Breakfast was good. Especially the pancakes with chocolate and the omelette made by a very friendly man. View and location are great. Essaouira is nice and relaxed. The room was big... We had an inner door to the room of our 2 daughters which was great.

Miinukset: Our bathroom smelled, that was a bit disappointing. A lot of food for lunch was not available. They made an effort to get it out of the hotel though, which was nice.