Marriott's Playa Andaluza

It is a beautiful resort and we have stayed before.

We paid a lot of money which was our honeymoon with our son. We were upset to find that there was no restaurant open or pool bar as we were there in January. We were told it was due to renovation and was clearly stated on their website. We were told later that it is because it is a franchise and they do not open in Winter. We could only get food and terrible coffee from the market place, their shop. My parents have a timeshare here and commented it used to be a good shop but really downhill now. With nothing open you have to leave the resort. One night I ordered a take away for our son after waiting two hours as he wanted it at 4pm but the menu said opens at 6pm. I called and was told that it was only a shop so you couldn't get any food. We had to go out when we didn't want to and when we took it up with reception, they offered no customer service but just said things like we can not do food and the menu should not have been in your apartment! We were offered nothing at all in terms of customer service or satisfaction. In the market place if you wanted a coffee you would sit inside, where it was hot or outside with taxis and traffic. One day my father took my son for an ice cream there and a worker came to fix a light whilst they were sitting there, so they had to just move. To top it all they called from reception near the end to say we owe 60 euro as they had miscalculated our bill. We thought they were calling to do something for us but we were told that we have to pay and everything was always a different department if we wanted something. I was unwell the day before leaving and the phone in the apartment rang but my husband and son were out and I was laying down. The phone rang again so I tried to reach over but then the doorbell rang and then again. I got up to go across and open the door but the phone kept ringing. I answered it groggily and it was the Rep. why keep ringing just to pop a leaflet under the door?!

What's not to like excellent in always