Hotel Villani

The old woman was the only polite person greeting us when we came and serving nice breakfast. You could find better places near the Duomo even if the location of this is good and you can get a good view, but this is not the kind of hotel u wanna stay and support with very very bad hotel service and management and treat customers like rudely and a gangster.

The hotel management. Worst possible I have ever experienced. We made a complain on booking.com how the manager was arguing with us about iron availability, she claimed even 4 star hotels don't provide iron (which we all know it's not true and is the most ridiculous statement ever). The management replied me on booking.com and cursed me with bad language calling us "pigsty" because the bathroom is wet (because obviously there's no proper drainage in the bathroom), and the shower is too small n shower head fixed on the wrong direction. It didn't stop there. On 1st Nov at 5.15pm local time, we were eating inside room, the owner came knocking on our door like a gangster asking to speak to him "if we have any problem". This is so rude and unbecoming for a hotel management to treat customers like this. We were 2 ladies staying and he came to meet us like a gangster because he couldn't accept our complaints made through booking.com. And this was shortly after I received message from him using bad words in his reply to us. Please note there is no symbol or signage of the hotel from the street only when you have gone inside the door. The lift was not stable and very scary. There's no one around at reception from 7pm to 8am.

Greatest Location in Firanze!

Price could always be lower!

The location was great near the Duomo and very central, easily walkable to many sights around the city. The hotel itself and rooms are basic but comfortable. If you want to be central and can get a good price, this would be the hotel for you but if you’re looking for something more upscale you might pick another spot. Felt more like a hostel accommodations. I didn’t have much interaction with the staff but they left keys for me when I arrived late (10pm) since this was after the normal check in time. If you plan to arrive after 7pm you need to make some arrangements with them. The WiFi was good (always a plus) and the terrace had a great view.

It is noisy, both the action outside being close to a main square (understandable) but the hotel itself was extremely noisy. In the middle of the night some type of alarm or doorbell went off multiple times each night of my stay and you can hear everything happening in the hotel, staff and other guests moving around and banging things outside the door. Bathroom was clean but shower had very little water pressure.