Frisco hotellia

Plussat: The room was a great size. Breakfast in the morning was delicious! When we arrived out tv wasn't working. The staff fixed the problem right away. Very nice people!

Plussat: The rooms were very clean and we loved the kitchen so we could prepare our own meals. They took great care of us. Thank you for letting me share.God bless! John3:16

Plussat: Evening social had Thanksgiving dinner which was so nice!!!

Miinukset: The water/ice needs a filter.

Plussat: The staff was very attentive to our particular needs: Upon arriving we mentioned that my husband needed clean sheets the next night, before his surgery the following day. That day we didn't take our privacy tag off until we left the room, later in the afternoon. We thought for sure we had missed the opportunity to get them changed! When we got back, our room had been cleaned and the sheets changed! When we returned home, we even had a message asking us if we still wanted clean sheets for the night! They didn't have our cell number to reach us at the time, only a home phone, but they remembered our request! Also, we had requested extra pillows; they were in our room when we arrived!

Miinukset: More cream and coffee ;-)

Plussat: The breakfast was super good, and when we left room service came and the cleaned up our room and changed out the bedding and towels. We also had a great view of the pool from our room.

Plussat: The Hotel staff was super friendly.

Miinukset: N/N

Plussat: Great service and cleanliness!

Plussat: Very clean

Plussat: Staff was very friendly. Breakfast was great. Free upgrade on the room was a bonus.

Miinukset: Workout facility is very small

Plussat: The front staff was awesome. They took care of me and were very helpful.

Plussat: i loved this hotel. the room was amazing, and exceeded my expectations.

Miinukset: i didnt like the fact that i had to take a toll road to get to the location, but other than that, it was wonderful staying here.

Plussat: Close to many outlets I wanted to venture to.

Plussat: Loved everything about the Westin Stonebriar. The location is great and the staff were very friendly! Looking forward to returning soon!

Miinukset: No

Plussat: This is our home away from home in San Antonio, Texas. We just love it here!! 5 Stars and then more!! Super beautiful, clean, staff are ALWAYS AMAZING!!

Plussat: The location.

Miinukset: We did not see the valet for the 2 days we we there.

Plussat: It was a great hotel super clean and central

Miinukset: Nothing it was perfect

Plussat: Pool was FUN! Very clean rooms, first class staff and perfect location!! Thank you for taking great care of us!!

Plussat: Outstanding property.

Miinukset: Would prefer more lighting in the room. Carrying suitcase up the steps upon arrival was a bit of a hassle, but not a deal breaker.

Plussat: Excellent location & very dog friendly!

Plussat: Bacon was a bit bland

Plussat: Great place

Plussat: Great place for a relaxing weekend

Plussat: Awesome hotel.

Miinukset: Nothing

Plussat: Was quiet and uncrowded

Miinukset: First hotel I have been to that did not have newspapers

Plussat: Room layout, large bathroom, walk in shower

Miinukset: Crib provided was dirty and did not work- the sides would not lock, so we finally just tossed it in the corner and had our 8 month old sleep with us

Plussat: Great bed.

Miinukset: False advertising. No spa bath, swimming pool in middle of a parking lot.

Plussat: Everything

Miinukset: Not a thing

Plussat: The food was good. The food servers were friendly, accommodating, and congenial. The beds were comfy and the persons responding to help requests were great!

Miinukset: Everything was wonderful. We enjoyed our stay and went back for more!

Plussat: Room layout was nice.

Miinukset: The bed and pillows are super uncomfortable. Mattress tooooo form. Pillows left a kink in my neck. Some too sore and some too fluffy. Thermostat didn’t work correctly and couldn’t get the temp in the room right. I requested water to be brought to my room and it was not, even though they said it would.

Miinukset: Bathroom was not properly clean. TV service is behind the times. View of the A/C units and parking garage from our windows is unacceptable. Will not return.

Plussat: Beautiful property with great amenities.

Miinukset: That I was not told about I would be charged 15 dollars to park they after I paid over --- dollars to spend one night a this property. I had just stayed in this hotel a week prior and I was not charged to park during this stay. Very confusing.

Plussat: I love this property! And Ricardo, the Bell Captain, was the absolute HERO! Thank you!

Plussat: It was a good stay

Miinukset: Air conditioner did not work in our room and shower wasn’t hot

Miinukset: Pillow case was dirty, room wasnt cleaned when arrived and front desk staff wast very friendly.

Plussat: Roominess , cleanliness , location

Miinukset: Parking fee

Plussat: The beds and pillows were amazing. The breakfast was wonderful.

Plussat: The whole wxperience

Miinukset: Nope

Plussat: Classy place to stay!

Miinukset: Everything was perfect.

Plussat: This was our 3rd trip to this property with our 4 grandkids aged 7 and 5. It’s the perfect getaway with them. The room is spacious enough, plenty of beds, big facility to explore, etc.

Miinukset: We were disappointed that the pool wasn’t working!! They kindly offered to shuttle us to another hotel to swim but once the kids got inside, they didn’t want to leave!

Plussat: Lots of space & a great breakfast

Miinukset: Room needs updating

Plussat: we had a great stay. people very nice.

Plussat: The staff is really awesome. They upgraded me to a better room upon hearing that the room I was assigned was dirty.

Miinukset: Nope.

Plussat: The Frisco location is acessible to the Convention Center and local stores. The staff were friendly and approacahable. The room was clean an comfortable.

Miinukset: There is no discout for senior citizens on meals and rooms.

Plussat: Comfortable beds!!!!

Miinukset: Restaurant/ Lounge not open late enough

Plussat: I don't know about breakfast, we didn't eat as they wanted to charge extra for toast.

Miinukset: Free breakfast.

Plussat: The property was spotlessly clean. It was exceedingly quiet, especially in the halls and room where I slept. The bed was extremely comfortable and I slept like a hibernating bear. The professional at the check in desk named Chris was very helpful in giving me the layout of exactly where to park my car to allow for moving my luggage to my room in the easiest manner and where to place a luggage cart

Miinukset: There was nothing that could have been done to make my stay better. The hotel was located close to my sites where I needed to drive. It was a very safe location.

Plussat: location

Miinukset: night shift front desk person was not able to give me shampoo & conditioner and said they didnt have any. Really?

Plussat: The staff was awesome-very friendly especially the shuttle driver.He dropped me off and picked me up from my location twice and always had a smile on his face.The hotel had a wonderful clean smell-something I don't find in other hotels.Will stay again!

Miinukset: There was not a complimentary breakfast.

Plussat: Breakfast

Miinukset: No

Miinukset: Reserved and paid for two queens and got two doubles instead. Entire hotel reeked of awful pumpkin-spice candles. Breakfast bar was the usual drab yuck.

Plussat: Front desk staff was very helpful.

Miinukset: No signage to indicate the cost of breakfast depending upon what you took to eat.

Plussat: Location to the venue was convenient

Miinukset: The room served its purpose......I reserved a suite in order for bride and bridesmaids to have room to get ready. I personally prefer a king size bed, but the suites only offered 2 queen/full, no king size. No water in lobby, container was empty.

Plussat: Fourth time I have stayed at this hotel. Convenient location to family that we visit. Clean facilities, really good breakfast, and friendly, helpful staff.

Miinukset: Nothing that I didn't like about this hotel.

Miinukset: Room could be updated. Old style bedding

Plussat: The sheets were amazing. So soft. I appreciated the extra pullout bed; I was finally able to get some decent sleep

Plussat: Staff was very helpful and the breakfast and the ladies putting the food out were very good at their job. The hot tub was a good temperature and the jets in it were perfect. The check in and out was quick and helpful. Our room was very nice, large,clean

Miinukset: No

Plussat: Everything! It was great

Miinukset: No

Plussat: Very friendly staff and good room. Great pool area. The rooms on the backside of the building are much quieter

Plussat: The staff was polite and efficient. The room was clean. The location was convenient.

Miinukset: No

Plussat: Close to Toyota Stadium and good restaurants nearby.

Plussat: Location was perfect

Miinukset: fridge was little bit loud

Plussat: Very friendly staff

Miinukset: No one at desk. Always was in back room.

Plussat: I have requested from front desk to make sure that someone clean the room at least 4 times before someone stopped by and clean it.

Plussat: Staff Nice breakfast.

Miinukset: Shower curtain needs to be fixed.

Plussat: Honestly the best experience at any hotel lately!

Miinukset: No

Plussat: The staff everyone was very friendly and helpfull.

Miinukset: No

Plussat: Upscale, great location

Miinukset: The room was hot when I first got there and took a while to cool off.

Plussat: Bed Comfort

Plussat: Staff was amazing slabs friendly. The pool music and guest were amazing

Plussat: Clean, good bed, ease of parking, quiet

Miinukset: No

Plussat: Pretty much everything

Miinukset: Ice machine broken and Friday morning desk guy preferred to chat with his friend then fix our keys

Plussat: Great location

Miinukset: Cell phone reception was VERY poor. You must connect to the hotel wifi

Plussat: Very welcoming

Plussat: very clean and excellent convenient location

Miinukset: no, can't think of anything

Plussat: The check in staff person really was awesome. When we left a different person was at the desk and he was great as well. Very nice staff.

Miinukset: All seemed very clean and nice.

Plussat: Perfect location, friendly staff, clean hotel

Miinukset: No refrigirator or microwave

Plussat: Good location.

Miinukset: They first put us in a lock out room, where the lockout door would not fully lock. When I went to tell them, they stated it was a room they were working on and they should not have given it to us. The room we got was ok, but the shower faucet was extrem

Plussat: Great location for shopping and restaurants. Room was fresh and updated.

Miinukset: Carpet in hallway a little stained.

Plussat: Location was great. Price good!!

Miinukset: Carpets were so dirty. I was expecting it to be cleaner.

Plussat: Staff and breakfast were exceptional

Miinukset: A/C didn't have a fan mode, and kept turning off during the night.

Plussat: Location to the Star and cleanliness.

Miinukset: It sucked the pool was closed but I know it was during the winter time even though it wasn’t that cold there.

Plussat: Amenities

Miinukset: Staff was unprofessional and on their cell phones.

Miinukset: fire alarm went off at 5:40am continuing for 30 mins off and on. Front desk manager very rude (Ryan?) had planned to sleep in, instead got ready and check out. After complaining and calling corporate office supposedly will take room off my credit card.

Plussat: Clean and comfortable

Miinukset: No

Plussat: The concierges were excellent and extremely friendly and courteous!!!!

Miinukset: The only thing(s) that I can say, as a suggestion, that maybe think about serving dinner and a better key system. Maybe a key fob.

Plussat: great location

Miinukset: not dislike but perhaps more amenities for your room stay..

Plussat: Only the price.

Miinukset: Thinnest walls in any hotel I've ever stayed in except in Ukraine. I could hear conversations in adjacent rooms at normal volume levels as if there was no wall between the rooms.

Plussat: The hotel was close to many of the places we had on our list to visit.

Miinukset: They ran out of breakfast on our last day (Sunday). We went down at 9:15 am and breakfast was supposed to end at 10 am but there was no milk, cinnamon rolls, or pancakes.

Miinukset: I like the breakfast, but sausages should be cooked more. Really need to get rid of styrofoam

Plussat: Clean and easy access

Miinukset: The faucet in the bathtub was needing repair

Plussat: every thing is good

Miinukset: no thing

Plussat: I was hesitate after reading the reviews but the beds were comfortable and the room was good size . I would stay there again

Miinukset: I thought that it said it had heated pool but the pool was really cold

Plussat: Nice property

Plussat: LOcation. It was near where I had to be. The price was reasonable. The employees were very nice. Lots of towels in the room.

Miinukset: Yes, Marriot and Hitons usually have water or even coffee most of the day.

Plussat: Workout room, breakfast

Miinukset: Bathtub spout was barely connected. Lampshade on lamp next to bed was not attached and the night stand was dusty. The blow dryer was not working and when we tried to call the front desk, the phone by the bed was not even hooked up. The front desk said they'd bring us another one. After waiting 20 minutes, I went to the front desk and there it was sitting on the counter while the clerk was on his personal phone. Definitely not up to Wyndham standards.

Plussat: Amazing and super friendly staff made me feel welcome. When I walked to the counter at checkout I was greeted by name and the room was very comfortable and clean :) Thank you staff! I will be back for sure.

Plussat: Beds are comfortable

Miinukset: Pool is NOT heated as stated in their website- I called and asked specifically also and was told it was- booked our stay only to get here to find out it isn’t - we changed hotels specifically for that reason- no apology was made other than “corporate knows it isn’t heated” - very disappointing

Plussat: Right there at the galleria mall. Very good room service.

Miinukset: No

Plussat: The front desk staff was very helpful.

Miinukset: At the breakfast buffet,the staff,an older Asian lady, rudely told me I did not need cooking spray for the waffle maker when I asked for it. Second, she yanked the spoons out of my hands while I was getting potatoes and said I was using the wrong spoon.

Plussat: The staff was great. The room was clean. We enjoy ourselves. Thank

Plussat: Convenient and good staff.

Miinukset: Need to make sure shower seals in all rooms are maintained.

Plussat: The staff was very friendly and personable, as they always are. They were nice to our dog.

Miinukset: Breakfast area. I would prefer fried eggs, fried bacon and waffles. Also breakfast was not provided with the cost of our room, which is unusual.

Plussat: The shower needed a strip to hold in the water. No part but could stay in room with a towel in front of shower. They ask if we would move but we liked the view on 3 va 1

Miinukset: Shower not maintenance with strip to keep in water.

Plussat: It was clean, in an amazing area, and near everything you needed.

Miinukset: Nothing

Plussat: The staff was excellent!

Plussat: contemporary design, cleanliness

Miinukset: no

Plussat: This hotel is clean and beautiful. It sits in the Stonebraire shopping mall and there are many stores and restaurants around. Also it’s close to highway 121.

Miinukset: Nothing. But it would be great if breakfast was included.

Plussat: Everything by the mattress

Miinukset: Mattress to soft

Plussat: The rooms were clean & the decor was inviting. We loved the lobby & bar area colors.

Plussat: Great location and accessible to great dining and shopping.

Miinukset: No

Plussat: location

Miinukset: at checked in, staff at front desk said there was no room for us, need to relocate us to another hotel for one night, due to another big group need extra room. We have a prepaid reservation for 7 nights, this is unacceptable.

Plussat: very modern and clean

Plussat: Very clean, and comfortable! The staff are very friendly and helpful. Their breakfast is delicious and the lady taking care of the breakfast buffet was so very kind and helpful!

Miinukset: No

Plussat: ---

Miinukset: Smelling went working in hall

Plussat: Nice breakfast

Plussat: Location

Miinukset: N/A

Plussat: Mostly picked this hotel for location - convenient for getting to work and home while painters were in our home.

Plussat: Breakfasts were good, different menus each day, area clean. Front desk friendly, helpful. Enough parking, no inconvenient

Miinukset: Rooms with windows facing outdoor lights should be able to fully shut during the night.

Plussat: Breakfast and front desh staff were very friendly and helpful.

Miinukset: The hotel is old, and even though it's in the town of Frisco, it is between Hooters and another bar. Some may like this, but I was not impressed. The building itself is in a very awkward location.

Plussat: good price and location to work

Miinukset: noise in parking lot and outside my window. contractors working on wiring until 11pm..

Plussat: Location

Plussat: I liked where it was located. We were near lots of stores like IKEA, and resturants.

Plussat: Easy access to surrounding business. Short travel to our location of interest. Very convenient for restaurants and shopping.

Miinukset: Front clerk not friendly. Made mistake scanning card and made it seem as if my son at fault. Attitude not people friendly. Very strong and rude voice. We didnt get a receipt but found it under the door on last day. I mentioned i did surveys and asked for her name. She said it was Hanna. Carpets are not clean in hallways. This comfort inn did not meet same expectations as others we have stayed. We come every year for robotics so hoping there is another comfort inn we can try. Breakfast also was very different. Food was not all that great. Eggs tasted watery. Toast was burnt. Our favorite so far is comfort inn in el paso.

Plussat: Location

Miinukset: The room was dirty. The staff was rude and did not want to help. The sink was leaking, lights were burnt out, sheet were dirty and the AC unit sounded like it was going to blow up. Very loud. Staff did not want to help and argued with me.  

Plussat: Location and value

Miinukset: Loved it

Plussat: The updates and breakfast

Miinukset: I called to confirm adjoining rooms, as we were traveling with our three year old son and need a separate space for him to lay down. They said this would not be a problem. When I arrived they did not accommodate and the manager never called to speak to me

Plussat: Staff was great to work with. Found ways to work around problems that were of my doing.

Miinukset: My only complaint was the breakfast bar. Went 3 days, every time the bar was out of multiple items. Butter, syrup, sausage, cheese, oatmeal. Last day the oatmeal was to cold, wouldn't melt butter. I also got the last partial cup of coffee, which was lousy.

Plussat: We were so pleased with the quality of the hotel for the price we paid! From the staff to the room to the breakfast, we were totally pleased!

Plussat: Very clean nice hotel

Plussat: It's a nice hotel, but everything else just ruined it

Miinukset: The elevator broke and buzzed and jumped temporarily while me and my children were on it and it terrified them to the point of tears and when I reported it to the front desk boy Jessie or jossie, he didn't apologize, didn't offer any sort of compensation, just said "I'll have my maintenance guy look at it when he gets back into town" and continued to let the elevator run. The second thing is I questioned an extra $50 charge in addition to the amount for the room and he said "oh hotels do that, the banks make us, it will go back into your account, it's for incedentals(it better go back), and that is a lie, I stay in hotels often and have never had that happen. Then I requested an extra pillow and blanket for my son and he had me come down and get it, once again, I have never had that happen, usually it's brought up to the room, then our door wouldn't shut all the way, we had to slam it extremely hard to get it to stay. It's sad that I am having to take my time to make this review, wish our stay went better, it was for my sister in laws bday. Haven't checked out yet, hope that goes better

Miinukset: Cold shower & smoke alarm going off..... and not allowing me to carry my pistol.

Plussat: Location was perfect... short drive to our events and very little traffic. Bed was comfortable and room was clean... staff was friendly... overall it was a great stay

Miinukset: Breakfast was pretty scarce but for free we made it work...

Plussat: Location was excellent. The surrounding was comfortable for an evening walk.

Miinukset: No complaints

Plussat: Great location and beautiful exterior. Also the breakfast was wonderful.

Miinukset: Rooms coI’ll have been cleaned a little better.

Miinukset: The flight slash fan in the bathroom was very loud, and every time the AC came in it was very noisy

Plussat: The room, the location and especially the breakfast.

Miinukset: My son had an incident where he got a metal splinter in the bottom of his toe when he walked on the bottom of the pool. It was painful initially, I removed it with a tweezer. He was back to his old self after 10 minutes.