Fuzhou hotellia

Plussat: Hotel provides excellent service for customer, very satisfied to stay in This hotel when I go back to Fuzhou , it was my third time to stay in this hotel .

Miinukset: Most of stuff are very friendly, just one of cleaning lady was not that patient.

Miinukset: More English speaking front desk

Plussat: hotel staff was able to push back check out time with no additional charge. Great services offered by the front counter. Thanks so much Alan and sea

Plussat: Clean n comfortable. Friendly n helpful staffs. Facilities good. Restaurants ok. Comfortable bed.

Miinukset: Nothing really.

Plussat: Near to train station

Miinukset: Breakfast - the guy serving noodle is not so friendly

Plussat: I was upgraded to a beautiful suite over looking the lake. Everything was so clean. It's a fantastic location. We went for a walk all around the lake and into the town. Breakfast was amazing. So much delicious choice. Will be staying here next time we come to Fuzhou.

Miinukset: It will be good if there is shuttle bus or transport to take tourist or visitors out to the centre for shopping or dining options

Plussat: Everything The staff were amazing, helped us with printing documents off for the meeting, looked after our luggage and always went the extra mile. The room was oppulent, very spacious, we had the best nights sleep, the food was more than we coold imagine. We will be going back.

Plussat: Excellent buffet breakfast. Refreshingly helpful staff who helped us book a train to Wuyishan.

Plussat: Very good experience , even better than what I thought , great job

Plussat: Hotel went over and beyond, great customer service

Plussat: Nothing bad to say, all staff are helpful and effective. And the hotel is brand new and very aggressive to achieve the best one in Fuzhou.

Plussat: Excellent service especially warm and kind up-grade to executive floor ... very friendly hospitality at executive lounge ... impressive service by the officer, Ley...

Miinukset: Pillows are too soft... At our request, some harder pillows have been provided immediately...

Plussat: Staff Eddie & Ley was fantastic, please inform there manager.

Plussat: The staff were friendly and helpful. The concierge Frank gave us lots of helpful advice to see the sights.

Miinukset: Service a little slow

Plussat: The property was very nice, clean and comfortable. Price was excellent and there was a lot of local shopping for most things.

Miinukset: It wasn’t in a pretty part of town. There is a great shopping centre across the road with food and clothing but not really a place to go for a drink.

Plussat: It is a new property and the facilities were A+.

Miinukset: Location is away from most attractions and night spots. Hotel to the airport was more than 45 mins ride.

Plussat: We love the location, hotel facilities as well as the surrounding shopping malls. The hotel rooms are kept in clean and professional standards. Furthermore, the hotel is so kind and flexible to allow us late check-out due to the late evening flight.

Miinukset: The quality of beverage is below average at the lobby lounge. You cannot imagine that four poor-quality glasses of cocktails took almost 45-minute to prepare and serve when there was only 1 table of guests at 9:30pm.

Plussat: The hotel location and view was great. Right by the lake. Hotel was clean and well maintained.

Miinukset: Many of the advertised benefits such as 2 free drinks at the bar, welcome fruit, turn down service (dessert) were not provided. The manager said it was an old promotion. Furthermore, the lounge didn't operate at advertised hours and the breakfast buffet was so crowded that we didn't have a place to sit, not to mention a lack of food. To be fair, it was a Chinese national holiday. To add insult to injury, the pool was not yet open for the season, even though it was more than 25 degrees Celsius outside. An occasional smoker could be found in some of the corridors, although I do realize this is hard to control in China.

Plussat: Location, Very good dinner, View from the room on West lake.

Miinukset: Everything OK

Plussat: Location beautiful. Staff helpful.

Miinukset: Bottle of wine too expensive.

Plussat: Staff at reception and conceige super nice and helpful. Lakeside cafeteria service staff have excellent service standard and recognised the customer when we visited the 2nd time. Good buffet steamboat and we were given complimentary treats of abalone, sashimi and mini lobster.

Miinukset: Far from city and not many cafe and restaurants nearby but can still dine at the hotel. A bit pricey but worth it.

Plussat: Customer services were excellent. I was not well during the stay. The hotel arranged a staff companied me to go a hospital emergency together. During hospital stay, the hotel staff took good care of me.

Plussat: Täydellinen sijainti, näkymä järvelle. Ympäristö mukava oleiluun.

Miinukset: Metrolle turhan pitkä matka kesäkuumalla.

Plussat: Loved walking around the lake and park. Great outdoor swimming pool. Very helpful staff. Delicious breakfast. Highly recommended.

Miinukset: Nothing!

Plussat: All good.

Plussat: Clean, new and friendly, helpful staff. The croissants were delicious.

Miinukset: Being near the lake, there were quite a few mosquitoes if you were walking back at dusk. Separate utensils for the vegetarian options at the buffet would be nice.

Plussat: We were amazed by the amenities we were provided during our stay here. We were provided a room upgrade, late check out and an excellent breakfast the next morning all for no added fee. The club lounge provided free food most of the day and unlimited free drinks during happy hour. The room itself was gorgeous with incredible views of the city. I'd highly recommend this hotel to anyone looking for a relaxing night stay at a great price.

Plussat: Somehow our booking had been lost and there was no room for us when we arrived. No problem - the friendly staff upgraded us to another room and gave us a free takeaway breakfast for our early start the next day.

Plussat: Hello breakfast was awesome and location was good too. I didn't really enjoyed as it was raining both days I was there.

Miinukset: Hello, the room dine-in I ordered was not to my expectations. Very oily, I had part of the noddle and chips/fish. Nest time I will choose something else to check. Thank You

Plussat: Staff very friendly!

Miinukset: I couldn't switich off the aircon and I got sick!

Plussat: High floors !!

Miinukset: Breakfast is simple. We stayed 3 nights there, the meal items remain the same. The soup were not hot at all.

Plussat: Breakfast was good, staff were excellent and helpful. Overall room size was large enough. High floor had good panoramic view of surrounding.

Miinukset: I requested a non-smoking room but the non-smoking room smelled strongly of cigarette smoke. That was really bad! The river view room did not have a good facing of the river.

Plussat: great location, cool building, comfartbale

Miinukset: n/a

Plussat: I liked view from the room, executive lounge, sky lounge, swimming pool.

Miinukset: Cigarette smell in the room. There were not enough water in the room. WIFI was dropping out and I had to re-logg in all the time.

Plussat: It was ok

Miinukset: I booked online and they called me back regarding my request and I have to pay for the extra charge for the river view but I didn’t get anything special, plus the room window was super dirty when I stayed.

Plussat: Very nice and modern hotel in Fuzhou. Good breakfast and dinner buffet. Nice staff. Clean and spacious rooms with a view to the river. Rooms are warm, which is good for staying in colder weather. Will choose this hotel also in the future.

Miinukset: Temperature control of room AC was not accurate. The temperature was higher than to what I set, but it was still pleasant and did not mind it too much. Wish there was a mini bar included, even if optional.

Plussat: Excellent, specially breakfast!

Plussat: Hotel is comfy and room is huge.

Miinukset: Emailed the hotel week ago to check abt some post day payment enquiries but no reply at all. Comms with customer could be improved.

Plussat: The overall experience was as usual great. The staff is attentive and the rooms comfortable, clean and spacious.

Miinukset: The dinner buffet used to be better. Many dishes were already finished and they narrowed down the selection, e.g. Sashimi, Sushi and also the meat selection.

Plussat: Breakfast was amazing. Staff is helpful and smily.

Miinukset: Stuff didn't answer my question on booking.com, so I didn't know the answer upon arriving. The cleanliness was not good enough for the 5star hotel (there was a dirt in the bath and spots on the curtains) . No minibar in the room (but in the description it was included in the room facilities). And it seems like the hotel is out of shampoo and shower gel. In a room for 2 persons we have found only one item of each. Is it difficult to leave 2 shampoos for quests? The windows were dirty also, so the view was not as gorgeous as on the promo pictures.

Plussat: great breakfast and good sleep... it's awesome the size of room and more enough bathroom and seperated toilet

Miinukset: cleaningfirst day they missed cleaning room and too much deposit even more than the price of room.

Plussat: Nice and quiet. Good facilities too

Miinukset: The cleanliness of the room can be better

Plussat: The room we eventually ended up with was quite spacious, clean and comfortable. The bathroom featured a bathtub, separate rain-shower as well as a separate toilet room with a very fancy Japanese style toilet. There are some nice parks around the area for strolls and a mall with some restaurants is only about 20 minutes walk from the hotel. The breakfast buffet is quite good, but can get crowded with a bit of wild-west feel during the holidays.

Miinukset: We booked a room for 2 adults and 2 children through booking.com, however upon arrival we were told that the room we booked only had either one King or two single beds. This seems to be a major problem in the booking process, as this room was specifically suggested for the above mentioned 4 occupants by the website and included 4 breakfast. This seems to have been changed now, as I cannot find the same room category when I do a search now. After much discussion with the staff and looking at several room options, we were offered a suite for the same price, but had to pay for an additional bed for my son (230 RMB/night), which was a so-so compromise. One reason we chose this hotel, despite the considerable distance from downtown Fuzhou, was the nice outside pool featured in many of the pictures on the website. We were travelling there for the 1st of October holidays in China, which is still quite warm in Fujian province. Unfortunately, we did not find any information on this website that the pool is only open from June to September. We arrived on September 29th and were told, that the day before had been the last day with the pool open and it was closed earlier "due to the coming Typhoon". This was the second big disappointment of the trip, especially for my kids who were really looking forward to swimming. Their indoor pool was just not at all satisfying after that and we didn't even try it. The manager, who we had already occupied a lot during our troubles with the room ended up offering us a chocolate cake, which was delivered to our room the same evening. So we felt they were genuinely sorry for the troubles.

Plussat: Great hotel, perfect breakfast buffet, and as well dinner buffet. Location is OKAY, special to relax out of the city. The whole hotel looks well organized and stuff is taking care of it.

Miinukset: The out-door pool was already closed, even it had 30degree every day, but welcome to China.

Plussat: The lounge at the 17th was great for work meetings. The restaurant has an excellent choice and variety.

Plussat: Luxury

Miinukset: None

Plussat: good

Miinukset: all thing are old

Plussat: Staffs were friendly...there are not much things around the hotel but you can also take didi to go to any destination which is pretty convenient.

Miinukset: Aircon is not really working well in our room, my mom's room got a chocked toilet bowl which the staff did manage to do something about it.

Plussat: Very satisfied. The reception manager was very friendly and helpful as well.

Miinukset: I like everything there.

Miinukset: breakfast too bad

Plussat: The staff were Friendly especially Chen Jn helpful.Milk was always hot

Miinukset: The eggs stations could improve. Coffee was too bitter. The buffet closes before 10 so be aware despite it states till 10. The room we stayed in , the bathtub always leaked not sure where water came from especially after shower. The safe are really old design of the key.( can buy the newer model. The internet was really slow sadly we wanted to watch a few things online but streaming was really bad.

Miinukset: Swimming pool was empty for Repair

Plussat: The room was generally good

Miinukset: The service was very poor, overnight cleaning and the sticking of tea, coffee, making beds very very poor complained three times

Plussat: Nice and tidy room. Soft pillows.

Miinukset: Smoky smell......no good

Miinukset: I am still waiting the return payment for the security deposit on my debit card.

Plussat: The rooms are spacious and clean.

Miinukset: Breakfast can be better but still good.

Plussat: Nice bed.

Plussat: Breakfast was nice for an hotel in Asia

Miinukset: The shower head was broken, despite asking to get it fixed twice, it wasn't. The hotel is right next to an ally with lots of restaurants and bars which is nice, but very noisy till late at night. The rooms facing the street also hear all the noise from the event venue inside the hotel, till at least 1am every night

Plussat: Breakfast is great and room is comfortable

Miinukset: The staffs take a long time for us to check in and check out. The staffs were not friendly...

Miinukset: Small rooms and quite old bathroom. Almost no English speaking people at the reception desk. No international TV for business people, mostly local channels. No wide selection of breakfast for international travelers, mostly local dishes.

Plussat: The hotel location is excellent. The front desk staffs were friendly and professionally, and the house keepers were friendly and helpful.

Miinukset: Each time We requested some service, have to fill out the “thank you” notes on paper or online which asked by the staffs. It seems the hotel employee performance evaluate system depends on guests feedback only. Does it cause the employees asking the guests in person for good reviews right after the service was provided? Sometimes the guest was busy, it kind of bothering. I have been stayed this Best Western hotel before and It was a good hotel with high standards. However It was disappointed this time, for example, the bathroom shower area wasn’t cleaned in standard way, could see the hair leaves on the drainage hole for days, and the shower glass wall and door were dirty, it indicated that the area haven’t been cleaned for a period time.

Plussat: Convenient and love the nearby hot spring garden, supermarket and so many restaurants around

Miinukset: None

Plussat: Everything perfect, spacious and clean rooms. Change towels every day, staff speak English just as you need. Location is very nice, right next to the park. Breakfast superb comparing to other hotels in China where I stayed.

Miinukset: No complaints.