Fuzhou hotellia

Plussat: location & facility

Miinukset: nil

Plussat: I didn't have my breakfast in your hotel restaurant due to under renovation, I might think that the food level and environment of quality will drop.

Miinukset: I have no comment.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything is great here. The staff is friendly and very helpful. The location wise is great not that far from the local attractions and the facilities are superb.

Plussat: Very nice and modern hotel in Fuzhou. Good breakfast and dinner buffet. Nice staff. Clean and spacious rooms with a view to the river. Rooms are warm, which is good for staying in colder weather. Will choose this hotel also in the future.

Miinukset: Temperature control of room AC was not accurate. The temperature was higher than to what I set, but it was still pleasant and did not mind it too much. Wish there was a mini bar included, even if optional.

Plussat: Excellent, specially breakfast!

Plussat: Hotel is comfy and room is huge.

Miinukset: Emailed the hotel week ago to check abt some post day payment enquiries but no reply at all. Comms with customer could be improved.

Plussat: Rooms are great the staff are too. Exceptional staff worth mentioning breakfast manager, Andy Alice shi from the restaurant went beyond their way to ensure we got what we requested for breakfast daily.Fay Kang, and Jessie chen receptionist were amazing. Good location-you can walk 15minutes to a sunshine paradise mall

Miinukset: We booked for club access and got charged but unfortunately it was under reservation and they still sold it. The company needs to update it's website to about swimming pool and gym at this time (there's no access either)thou they has the pamphlets in rooms already while we were booking this was a big consideration to us.

Plussat: The overall experience was as usual great. The staff is attentive and the rooms comfortable, clean and spacious.

Miinukset: The dinner buffet used to be better. Many dishes were already finished and they narrowed down the selection, e.g. Sashimi, Sushi and also the meat selection.

Plussat: Staff were very friendly and suite was amazing

Miinukset: Pool was closed and club was being refurbished

Plussat: Breakfast was good, staff were excellent and helpful. Overall room size was large enough. High floor had good panoramic view of surrounding.

Miinukset: I requested a non-smoking room but the non-smoking room smelled strongly of cigarette smoke. That was really bad! The river view room did not have a good facing of the river.

Plussat: great location, cool building, comfartbale

Miinukset: n/a

Plussat: I liked view from the room, executive lounge, sky lounge, swimming pool.

Miinukset: Cigarette smell in the room. There were not enough water in the room. WIFI was dropping out and I had to re-logg in all the time.

Plussat: It was ok

Miinukset: I booked online and they called me back regarding my request and I have to pay for the extra charge for the river view but I didn’t get anything special, plus the room window was super dirty when I stayed.

Plussat: Due to some personal reasons, I had to change to another room and I'm glad the staff were so accommodating. Thank you!

Miinukset: I wish the hotel room access card is tied to the level which your room is assigned to. For now, any guests could have access to any level as long as they have the card.

Plussat: Location

Miinukset: The staff not very professional

Plussat: room is clean. there is a mall nearby but is quite far from other attractions.

Miinukset: More English speaking front desk

Plussat: hotel staff was able to push back check out time with no additional charge. Great services offered by the front counter. Thanks so much Alan and sea

Plussat: Clean n comfortable. Friendly n helpful staffs. Facilities good. Restaurants ok. Comfortable bed.

Miinukset: Nothing really.

Plussat: room is clean and spacious. there is a mall nearby.

Plussat: We stayed during Christmas and sure enough we got more than we expected. Front office staff Legal Yin was kind and helpful Special thanks to the reservation team who managed to organize a surprise for my husband as we were celebrating our anniversary. Thanks to the F&B team for the execution. Our stay was simply AMAZING!!Loved the staff on the 33rd floor at the business lounge. Coco and Bonnie made the whole difference. Breakfast at the 4th floor was great and thanks to the manager who always looked after us and Cooka was simply awesome Housekeeping didn't disappoint we had lovely surprise to our room and will definitely return. Hope the staff who went beyond their call will be rewarded to motivate others to have keen eye. A great improvement comparing to what I had read that no English speakers...well we didn't encounter challenge. Will definitely recommend to anyone traveling in Fuzhou!!!!

Miinukset: Absolutely nothing.... all star

Plussat: hardware is good. location is perfect.

Miinukset: staff very unhelpful. both checkin and concierge staff are not helping. concierge staff even refuse to receive delivery packages. when I ask then to keep my luggages, they want me to use machines, even when i am talkng to then face to face. very disappointing.

Plussat: Somehow our booking had been lost and there was no room for us when we arrived. No problem - the friendly staff upgraded us to another room and gave us a free takeaway breakfast for our early start the next day.

Plussat: Hello breakfast was awesome and location was good too. I didn't really enjoyed as it was raining both days I was there.

Miinukset: Hello, the room dine-in I ordered was not to my expectations. Very oily, I had part of the noddle and chips/fish. Nest time I will choose something else to check. Thank You

Plussat: High floors !!

Miinukset: Breakfast is simple. We stayed 3 nights there, the meal items remain the same. The soup were not hot at all.

Plussat: The hotel location and view was great. Right by the lake. Hotel was clean and well maintained.

Miinukset: Many of the advertised benefits such as 2 free drinks at the bar, welcome fruit, turn down service (dessert) were not provided. The manager said it was an old promotion. Furthermore, the lounge didn't operate at advertised hours and the breakfast buffet was so crowded that we didn't have a place to sit, not to mention a lack of food. To be fair, it was a Chinese national holiday. To add insult to injury, the pool was not yet open for the season, even though it was more than 25 degrees Celsius outside. An occasional smoker could be found in some of the corridors, although I do realize this is hard to control in China.

Plussat: Location, Very good dinner, View from the room on West lake.

Miinukset: Everything OK

Plussat: Location beautiful. Staff helpful.

Miinukset: Bottle of wine too expensive.

Plussat: Customer services were excellent. I was not well during the stay. The hotel arranged a staff companied me to go a hospital emergency together. During hospital stay, the hotel staff took good care of me.

Plussat: Täydellinen sijainti, näkymä järvelle. Ympäristö mukava oleiluun.

Miinukset: Metrolle turhan pitkä matka kesäkuumalla.

Plussat: Loved walking around the lake and park. Great outdoor swimming pool. Very helpful staff. Delicious breakfast. Highly recommended.

Miinukset: Nothing!

Plussat: All good.

Plussat: Clean, new and friendly, helpful staff. The croissants were delicious.

Miinukset: Being near the lake, there were quite a few mosquitoes if you were walking back at dusk. Separate utensils for the vegetarian options at the buffet would be nice.

Plussat: Hotel went over and beyond, great customer service

Plussat: Nothing bad to say, all staff are helpful and effective. And the hotel is brand new and very aggressive to achieve the best one in Fuzhou.

Plussat: Very good.

Miinukset: Venue abit far from town area, but OK!

Plussat: Friendly and helpful staff, from front desk, housekeeping and bellman. Had a good stay at Pullman, will come back for sure.

Miinukset: Nothing

Plussat: Great breakfast with many healthy options. The staff are super nice and helpful. The maid cleaned the room thoroughly and fast. The location is next to none.

Miinukset: None.

Plussat: Services !!! Best in my years of traveling . Ives and Tony even helped me to search for my father’s tomb in Fuzhou from google /satellites for 30 min . They successfully found it !!! Amazing ! The waitress at breakfast always remember us drinking peppermint tea . Room is excellent and cleaned on time and discreetly . Hope all other Pullman will be the same when we travel in future . Definitely a recommend .

Miinukset: None

Miinukset: Swimming pool was empty for Repair

Plussat: Very convenient

Miinukset: N/A

Plussat: The room was generally good

Miinukset: The service was very poor, overnight cleaning and the sticking of tea, coffee, making beds very very poor complained three times

Plussat: Nice and tidy room. Soft pillows.

Miinukset: Smoky smell......no good

Miinukset: I am still waiting the return payment for the security deposit on my debit card.

Plussat: The rooms are spacious and clean.

Miinukset: Breakfast can be better but still good.

Miinukset: Slippers put in my room were used and not brand new

Plussat: Breakfast was nice for an hotel in Asia

Miinukset: The shower head was broken, despite asking to get it fixed twice, it wasn't. The hotel is right next to an ally with lots of restaurants and bars which is nice, but very noisy till late at night. The rooms facing the street also hear all the noise from the event venue inside the hotel, till at least 1am every night

Plussat: Nice and quiet. Good facilities too

Miinukset: The cleanliness of the room can be better

Plussat: The room we eventually ended up with was quite spacious, clean and comfortable. The bathroom featured a bathtub, separate rain-shower as well as a separate toilet room with a very fancy Japanese style toilet. There are some nice parks around the area for strolls and a mall with some restaurants is only about 20 minutes walk from the hotel. The breakfast buffet is quite good, but can get crowded with a bit of wild-west feel during the holidays.

Miinukset: We booked a room for 2 adults and 2 children through booking.com, however upon arrival we were told that the room we booked only had either one King or two single beds. This seems to be a major problem in the booking process, as this room was specifically suggested for the above mentioned 4 occupants by the website and included 4 breakfast. This seems to have been changed now, as I cannot find the same room category when I do a search now. After much discussion with the staff and looking at several room options, we were offered a suite for the same price, but had to pay for an additional bed for my son (230 RMB/night), which was a so-so compromise. One reason we chose this hotel, despite the considerable distance from downtown Fuzhou, was the nice outside pool featured in many of the pictures on the website. We were travelling there for the 1st of October holidays in China, which is still quite warm in Fujian province. Unfortunately, we did not find any information on this website that the pool is only open from June to September. We arrived on September 29th and were told, that the day before had been the last day with the pool open and it was closed earlier "due to the coming Typhoon". This was the second big disappointment of the trip, especially for my kids who were really looking forward to swimming. Their indoor pool was just not at all satisfying after that and we didn't even try it. The manager, who we had already occupied a lot during our troubles with the room ended up offering us a chocolate cake, which was delivered to our room the same evening. So we felt they were genuinely sorry for the troubles.

Plussat: Great hotel, perfect breakfast buffet, and as well dinner buffet. Location is OKAY, special to relax out of the city. The whole hotel looks well organized and stuff is taking care of it.

Miinukset: The out-door pool was already closed, even it had 30degree every day, but welcome to China.

Plussat: The lounge at the 17th was great for work meetings. The restaurant has an excellent choice and variety.

Plussat: Clean rooms, bathrooms/, gym, breakfast, etc.

Miinukset: Location And restaurants

Plussat: Excellent service and great hotel for the money

Miinukset: How big it was

Plussat: Breakfast is great and room is comfortable

Miinukset: The staffs take a long time for us to check in and check out. The staffs were not friendly...

Miinukset: Small rooms and quite old bathroom. Almost no English speaking people at the reception desk. No international TV for business people, mostly local channels. No wide selection of breakfast for international travelers, mostly local dishes.

Plussat: The hotel location is excellent. The front desk staffs were friendly and professionally, and the house keepers were friendly and helpful.

Miinukset: Each time We requested some service, have to fill out the “thank you” notes on paper or online which asked by the staffs. It seems the hotel employee performance evaluate system depends on guests feedback only. Does it cause the employees asking the guests in person for good reviews right after the service was provided? Sometimes the guest was busy, it kind of bothering. I have been stayed this Best Western hotel before and It was a good hotel with high standards. However It was disappointed this time, for example, the bathroom shower area wasn’t cleaned in standard way, could see the hair leaves on the drainage hole for days, and the shower glass wall and door were dirty, it indicated that the area haven’t been cleaned for a period time.

Plussat: Convenient and love the nearby hot spring garden, supermarket and so many restaurants around

Miinukset: None

Plussat: Everything perfect, spacious and clean rooms. Change towels every day, staff speak English just as you need. Location is very nice, right next to the park. Breakfast superb comparing to other hotels in China where I stayed.

Miinukset: No complaints.

Plussat: good

Miinukset: all thing are old

Plussat: Staffs were friendly...there are not much things around the hotel but you can also take didi to go to any destination which is pretty convenient.

Miinukset: Aircon is not really working well in our room, my mom's room got a chocked toilet bowl which the staff did manage to do something about it.

Miinukset: breakfast too bad

Plussat: The staff were Friendly especially Chen Jn helpful.Milk was always hot

Miinukset: The eggs stations could improve. Coffee was too bitter. The buffet closes before 10 so be aware despite it states till 10. The room we stayed in , the bathtub always leaked not sure where water came from especially after shower. The safe are really old design of the key.( can buy the newer model. The internet was really slow sadly we wanted to watch a few things online but streaming was really bad.

Plussat: I was upgraded to a beautiful suite over looking the lake. Everything was so clean. It's a fantastic location. We went for a walk all around the lake and into the town. Breakfast was amazing. So much delicious choice. Will be staying here next time we come to Fuzhou.

Miinukset: It will be good if there is shuttle bus or transport to take tourist or visitors out to the centre for shopping or dining options

Plussat: Excellent buffet breakfast. Refreshingly helpful staff who helped us book a train to Wuyishan.

Plussat: Very good experience , even better than what I thought , great job

Plussat: There was not that much variety for breakfast. Although when I asked the Chef to make me some eggs they did. I ate dinner one night in the Restaurant, barely anything on the menu, what I chose, they didn't have and then I need another choice. I expected more options for the food.

Plussat: Great! Foods are perfect for my taste. Ambiance is also great and very near to the park. Room and facilities are also great and highly recommended.

Miinukset: Nothing.

Plussat: + We loved the gym and enjoyed working out there. The gym had more than enough equipment and nobody else was in the gym. + The laundry room was especially useful especially in winter + It's next to a mall, convenient to eat and shop

Miinukset: - Staff couldn't find our booking because she didn't look carefully - Staff didn't really speak English - Room wallpaper was peeled - Sink was leaking - Windows were dirty and dusty - Laundry room was dirty, there was some guest's underwear left in the basket - For a remote location, it was actually quite noisy, there was loud electronic music probably from KTV next door - Was told ok for late check out by reception only to receive a wake up call the next day telling us to check out

Plussat: Room is spacious n clean

Miinukset: The family room only got a queen size bed, it would be better to ve another single or queen bed so that it can accommodate at 3 to 4 pax to sleep comfortably.

Plussat: Near bus station

Miinukset: Not many shops around

Plussat: The water pressure in the shower

Miinukset: No nreakfast included

Plussat: Bed was very comfortable.

Miinukset: Room was too small, bathroom smelled very bad.

Plussat: Great location, good basic clean room, free luggage storage after check-out. Not everyone from the staff speaks English very well but they use a translation app to communicate. I got help from them to grab a cab to the airport which was nice.

Miinukset: The name of the hotel is only displayed in Chinese on the front of the building but I read that the lobby was under construction and that’s how I found it. For future travelers: the logo of the hotel (chain) is a blue horse so look for that.

Plussat: Overall my stay with Hanting at this outlet was very satisfactory. The staffs are friendly and the room is clean. The hotel is having renovation now but it doesn't affect our stay. No loud noises heard nor any disturbance being sighted. There is a mini 24hour convenient store and a huge pharmacy store near the hotel.

Miinukset: The location of the hotel is not super near Sanfang Qixiang but you can always take taxi cos is not expensive.

Plussat: close location to airport express shuttle

Plussat: The staff were super wonderful young people who I quickly felt that I could be good pals with. The room was consistently very clean, the bathroom was kept very beautiful, and the hotel seems to be frequented by similar young people who are looking for a very nice budget spot (Hanting is a chain).

Miinukset: The location. The hotel is located at an intersection of two very busy streets, right near a big plaza. As I am sensitive to city noise, even with the windows closed and 8 floors up, I couldn’t get a good night’s sleep. A big shame, I had to move out early because of it. For those who are used to downtown city sounds, this would be a really great hotel to stay at- I was just not used to it.

Plussat: Business style hotel - all the necessary amenities, clean room, daily maid service, excellent wifi and very reasonable price. The lobby was under renovation, but the staff were extremely helpful and available all the time. Recommended

Miinukset: Just the fact that the lobby was under renovation - but it shows that they invest in the hotel for the benefit of the clients.