Fuzhou hotellia

Plussat: Clean and generally well maintained

Miinukset: Housekeeping very hit and miss, communication very hard with every department and some services very expensive for what they were

Plussat: The lightning in the room; The Chief Chef who went out of his way for his customer; The concierge staff;

Miinukset: No view but high rises with laundry hanging out of windows

Plussat: Hotel provides excellent service for customer, very satisfied to stay in This hotel when I go back to Fuzhou , it was my third time to stay in this hotel .

Miinukset: Most of stuff are very friendly, just one of cleaning lady was not that patient.

Plussat: The hotel was excellent - the rooms were comfortable and elegant, the staff were extremely helpful, and the food was great.

Plussat: Good location; good breakfast; helpful staff.

Plussat: Perfect every single each. Love this hotel. sure going to be my stay if going to fuzhou in future. the staff friendly and can’t thanks enough for hold a taxi for us at roadside under rain. again thank you for you kindness staff

Plussat: VERY nice swimming pool and sauna / very good location / good AC / cery good food

Miinukset: some floors still for smokers ....

Plussat: Clean n comfortable. Friendly n helpful staffs. Facilities good. Restaurants ok. Comfortable bed.

Miinukset: Nothing really.

Plussat: Near to train station

Miinukset: Breakfast - the guy serving noodle is not so friendly

Plussat: Comfy beds and amazing bathroom. Very comfortable and very convenient to everything

Miinukset: Loved everything!!! Wished there were same hotel everywhere else in china!

Plussat: The best stuff ever, fantastic and professional people on each position!

Plussat: I stayed three nights in a double room. The room is very spacious, clean and well kept. The bed is comfortable. There are many channels choices for TV. I used the gym room and swimming pool which is a good idea and experience especially it's very hot outside. There is a big shopping mall just next to. I can find all the food or drink or even shopping.

Miinukset: The bath tube is next to the window but it's not a one way glass. I need to close the curtain always. There are some construction sites around so the road is little dusty and not well. It's far from other attraction sites. Every time I need a taxi to way out and back.

Plussat: Brand new hotel with excellent facilities at great location near super shopping arcades.

Miinukset: Services need to be improved, eg. lifeguard just shouted to you but not approached the guests to talk. Iinternal renovation maintenance must be monitored such as peel-off wallpaper surrounding door frame and loosing water-tap at toilet, in this newly-completed hotel.

Plussat: More western breakfast options

Miinukset: Need more western breakfast options

Plussat: Staff including f & b cafe , reception and housekeeping. Cleanliness.

Plussat: Room was big, spacious n v clean. Staff were v polite. Especially the Executive Chef Fan, who is in-charge of breakfast. He was v helpful n explained the various dishes n recommended which r the local dishes to eat at the breakfast buffet. He even personally bring the coffee n food to my table. Hotel is just beside a v new shopping mall with lots of restaurants.

Miinukset: The wifi in the room is not v stable. Always lack or dropped. Does not hv airport express bus going to the airport.

Plussat: The room was spacious & very cool and quiet. The non smoking floor was just that. The cleaning was superb and staff were brilliant. I enjoyed the JBL Bluetooth speaker for my music

Miinukset: Hard to get a good cappuccino in China, not quite there unfortunately

Plussat: The hotel is new. The Staff were friendly and nice. There is a new shopping Centre next to the hotel. There are a lot of restaurants inside and outside of the shopping centre. The hotel have a good size gym and nice Lap pool.

Plussat: i really like the room and staff there. Frank and Johnson is super helpfully. It is the first stop of our honeymoon. The room is upgraded and decorated in delicate and nice and sweet way. The staff is super friendly, show us the way to Xihu even we already checked out. Thanks, we will definitely stay here again. Hope the brand could keep it and open new in other cities.

Miinukset: No.

Plussat: Staff was very friendly and always helpful. Was very happy with service received all round.

Miinukset: It will be good if there is shuttle bus or transport to take tourist or visitors out to the centre for shopping or dining options

Plussat: So many to list, everything thought of from umbrellas, to flashlight in the room. Shoes to borrow if you want to walk in park.

Plussat: Great location close to Westlake, the staffs are friendly and helpful!

Plussat: Everything The staff were amazing, helped us with printing documents off for the meeting, looked after our luggage and always went the extra mile. The room was oppulent, very spacious, we had the best nights sleep, the food was more than we coold imagine. We will be going back.

Plussat: Excellent buffet breakfast. Refreshingly helpful staff who helped us book a train to Wuyishan.

Plussat: Great experience all round. Friendly, very helpful staff. Facilities was excellent. Rooms and bathrooms spacious and well maintained. Thanks C & D Staff and Management. We had a great stay. Will definitely be returning.

Plussat: Very good experience , even better than what I thought , great job

Plussat: The breakfast is amazing!

Plussat: The hotel location and view was great. Right by the lake. Hotel was clean and well maintained.

Miinukset: Many of the advertised benefits such as 2 free drinks at the bar, welcome fruit, turn down service (dessert) were not provided. The manager said it was an old promotion. Furthermore, the lounge didn't operate at advertised hours and the breakfast buffet was so crowded that we didn't have a place to sit, not to mention a lack of food. To be fair, it was a Chinese national holiday. To add insult to injury, the pool was not yet open for the season, even though it was more than 25 degrees Celsius outside. An occasional smoker could be found in some of the corridors, although I do realize this is hard to control in China.

Plussat: Location, Very good dinner, View from the room on West lake.

Miinukset: Everything OK

Plussat: Location beautiful. Staff helpful.

Miinukset: Bottle of wine too expensive.

Plussat: The Breakfast offered a good variety of both Asian and Western Cuisine and the Staff Service was absolutley Exceptional. Special thanks must go to Michael and Jonson.

Miinukset: Nothing. I would rate this hotel as good if not even Better than any 5 star hotel that my partner and i have stayed in around the world and it's all about the Staff at Lakeside Hotel, Totally professional, courteous and just a lovely bunch of people to deal with during our stay. Our room was well appointed with 5 stars amentities. Fantastic Decor thanks to the recent refurbishment. Lakeview (Westlake) is absolutely Beautiful both at night and during the day. Special thanks to the following people for making our stay very, very enjoyable: Linda Liu, Irene, Diana Zhang and Taylor Yang these people are absolute Superstars and a credit to Lakeside Hotel and the C&D Hotel Group. David and i cant wait to go back to Lakeside.

Plussat: Staff at reception and conceige super nice and helpful. Lakeside cafeteria service staff have excellent service standard and recognised the customer when we visited the 2nd time. Good buffet steamboat and we were given complimentary treats of abalone, sashimi and mini lobster.

Miinukset: Far from city and not many cafe and restaurants nearby but can still dine at the hotel. A bit pricey but worth it.

Plussat: Clean and beautiful. Nice bathroom and good food

Plussat: Täydellinen sijainti, näkymä järvelle. Ympäristö mukava oleiluun.

Miinukset: Metrolle turhan pitkä matka kesäkuumalla.

Plussat: Loved walking around the lake and park. Great outdoor swimming pool. Very helpful staff. Delicious breakfast. Highly recommended.

Miinukset: Nothing!

Plussat: All good.

Plussat: Clean, new and friendly, helpful staff. The croissants were delicious.

Miinukset: Being near the lake, there were quite a few mosquitoes if you were walking back at dusk. Separate utensils for the vegetarian options at the buffet would be nice.

Plussat: The room and staff were great, location fantastic .

Miinukset: Everything was spot on

Plussat: The front desk(Cathy Chen) is kind and friendly, feel great welcome from her.

Plussat: Spacious room, very clean, on the 28th floor with a nice view. Great breakfast. Very friendly and helpful staff. Restaurant at the hotel is also highly recommended.

Plussat: Staffs are extremely helpful Room is big and comfy

Plussat: We were amazed by the amenities we were provided during our stay here. We were provided a room upgrade, late check out and an excellent breakfast the next morning all for no added fee. The club lounge provided free food most of the day and unlimited free drinks during happy hour. The room itself was gorgeous with incredible views of the city. I'd highly recommend this hotel to anyone looking for a relaxing night stay at a great price.

Plussat: Hello breakfast was awesome and location was good too. I didn't really enjoyed as it was raining both days I was there.

Miinukset: Hello, the room dine-in I ordered was not to my expectations. Very oily, I had part of the noddle and chips/fish. Nest time I will choose something else to check. Thank You

Plussat: Staff very friendly!

Miinukset: I couldn't switich off the aircon and I got sick!

Plussat: I enjoyed eating breakfast on 33rd floor. The staff are very excellent on service especially Susie Cheng. The swim pool is clean with right temperature.

Miinukset: I stayed for one week but did not get upgrade room when check-in. Many hotels in China give a guest with such complimentary upgrade when check-in.

Plussat: Upon our arrival, they found out that we were getting married and they offered to upgrade our room to a suite with free breakfast! It was very sweet! The room was really nice with a great bathroom!! The breakfast was good! The service staff was incredibly nice!

Miinukset: Not all of the staff spoke English well. Luckily I’m Chinese and can speak the language but my new husband couldn’t. It would have been great if the staff could be more fluent in English! Other than that, it was great!

Plussat: The room is spacious, clean and well designed and well equipped

Plussat: Very nice and modern hotel in Fuzhou. Good breakfast and dinner buffet. Nice staff. Clean and spacious rooms with a view to the river. Rooms are warm, which is good for staying in colder weather. Will choose this hotel also in the future.

Miinukset: Temperature control of room AC was not accurate. The temperature was higher than to what I set, but it was still pleasant and did not mind it too much. Wish there was a mini bar included, even if optional.

Plussat: Breakfast was amazing. Staff is helpful and smily.

Miinukset: Stuff didn't answer my question on booking.com, so I didn't know the answer upon arriving. The cleanliness was not good enough for the 5star hotel (there was a dirt in the bath and spots on the curtains) . No minibar in the room (but in the description it was included in the room facilities). And it seems like the hotel is out of shampoo and shower gel. In a room for 2 persons we have found only one item of each. Is it difficult to leave 2 shampoos for quests? The windows were dirty also, so the view was not as gorgeous as on the promo pictures.

Plussat: Very friendly, alert and helpfull staff! Nice art in the hotel and a very pleasant atmosphere in the lounch. We got a free upgrade in a very big nice suite!

Miinukset: some cheese with the breakfast

Plussat: The food, the staff, the room where I stay the night... Everything is just fine.

Miinukset: It is a little bit too far from the city centre.

Plussat: Very new hotel with well-equipped rooms. Staff are very helpful and friendly. Offers 24-hour in-room dining service. It is a bit far from the airport but if you take the express way the travel time is acceptable, about 45 minutes and 200RMB. Great range of choices at breakfast. Very good value for money.

Plussat: great breakfast and good sleep... it's awesome the size of room and more enough bathroom and seperated toilet

Miinukset: cleaningfirst day they missed cleaning room and too much deposit even more than the price of room.

Miinukset: very small room . breakfast was not good quality.

Plussat: great location, cool building, comfartbale

Miinukset: n/a

Plussat: Very nice rooms, good wifi, crazy nice views over the river, friendly staff, good breakfast, very nice gym, steam bad, sauna and swimming pool.

Miinukset: Wanted to have a drink at the Sky lounge at 22:00, following the info it was open until midnight, but the responsible person told me it was closed. he could not speak English and fortunately a very friendly person Ben, who was at the reception tried to compensate this to me. After having send an e-mail to the Hilton hotel, I had a meeting with the General Manager who was apologizing and he was very friendly.

Plussat: Beautiful rooms, very good gym and wellness with Sauna and Steam room. Great views from the rooms. Very good Wifi and very good breakfast.

Miinukset: As I was staying there on the 19-22/03, the general air conditioning was not working yet and like this it was too hot in the room. I asked to put it on, which they have done, but some time later it was off again, only some airflow was there. Pity that such a nice hotel is not putting on the complete airco..

Plussat: It was ok

Miinukset: I booked online and they called me back regarding my request and I have to pay for the extra charge for the river view but I didn’t get anything special, plus the room window was super dirty when I stayed.

Plussat: Cleanness, hospitality, reception, great river view

Miinukset: Took me almost an hour for check-in. Showed receptionist my Booking.com booking record in the app, PDF, and booking ref #, but he cannot find any record in their system based on my passport name and booking ref #. Traveling around the world for over 10 years basically never seen something like this before. Something went wrong with their IT infrastructure.

Plussat: Everything was perfect, staff speak English, very nice location right next to the park. Room sparkly clean, good breakfest. KFC, Mcdonalds, big grocery store within 5 minutes of walking. Wifi works great until 9pm, after was a bit slow.

Miinukset: None

Plussat: staff very welcoming & helpful, if they didn't understand English they would quickly find someone to help bed was amazing softest bed I have ever had in China CBD location so easy to access shops cafe in the foyer was a nice touch

Miinukset: maybe a comfy chair in my room would have been great

Plussat: comfortable bed reasonably & close to the station

Miinukset: Small rooms and quite old bathroom. Almost no English speaking people at the reception desk. No international TV for business people, mostly local channels. No wide selection of breakfast for international travelers, mostly local dishes.

Plussat: Good location and great breakfast.

Miinukset: Nil

Plussat: Everything perfect, spacious and clean rooms. Change towels every day, staff speak English just as you need. Location is very nice, right next to the park. Breakfast superb comparing to other hotels in China where I stayed.

Miinukset: No complaints.

Plussat: We was looking a hotel near to north train station. The staff is always nice to help you to find a taxi. Also if you need to pick up a taxi to airport you can find it. Other things, you can see the street life in a Chinese square.

Plussat: Location, near the park, clean and good breakfast mixed spread, international and local.

Miinukset: Bed was comfy but too soft. Ok

Plussat: Nice and quiet. Good facilities too

Miinukset: The cleanliness of the room can be better

Plussat: The room we eventually ended up with was quite spacious, clean and comfortable. The bathroom featured a bathtub, separate rain-shower as well as a separate toilet room with a very fancy Japanese style toilet. There are some nice parks around the area for strolls and a mall with some restaurants is only about 20 minutes walk from the hotel. The breakfast buffet is quite good, but can get crowded with a bit of wild-west feel during the holidays.

Miinukset: We booked a room for 2 adults and 2 children through booking.com, however upon arrival we were told that the room we booked only had either one King or two single beds. This seems to be a major problem in the booking process, as this room was specifically suggested for the above mentioned 4 occupants by the website and included 4 breakfast. This seems to have been changed now, as I cannot find the same room category when I do a search now. After much discussion with the staff and looking at several room options, we were offered a suite for the same price, but had to pay for an additional bed for my son (230 RMB/night), which was a so-so compromise. One reason we chose this hotel, despite the considerable distance from downtown Fuzhou, was the nice outside pool featured in many of the pictures on the website. We were travelling there for the 1st of October holidays in China, which is still quite warm in Fujian province. Unfortunately, we did not find any information on this website that the pool is only open from June to September. We arrived on September 29th and were told, that the day before had been the last day with the pool open and it was closed earlier "due to the coming Typhoon". This was the second big disappointment of the trip, especially for my kids who were really looking forward to swimming. Their indoor pool was just not at all satisfying after that and we didn't even try it. The manager, who we had already occupied a lot during our troubles with the room ended up offering us a chocolate cake, which was delivered to our room the same evening. So we felt they were genuinely sorry for the troubles.

Plussat: Great hotel, perfect breakfast buffet, and as well dinner buffet. Location is OKAY, special to relax out of the city. The whole hotel looks well organized and stuff is taking care of it.

Miinukset: The out-door pool was already closed, even it had 30degree every day, but welcome to China.

Plussat: The lounge at the 17th was great for work meetings. The restaurant has an excellent choice and variety.

Plussat: Luxury

Miinukset: None

Plussat: the hotel was very clean and the internet was very good

Miinukset: The room temperature was set at 26 Degrees and could not be changed. The outside temperature was 22 Degrees so the room was unbearably hot. They did open the window and provide a fan which helped. They could not adjust the temperature as the whole hotel was set at 25 Degrees.

Plussat: Magnificent hotel located out of the town centre surrounded by it’s own beautiful gardens and adjacent to a long riverside walkway. My room was very spacious with very large bathroom and furnished to the highest standards.

Miinukset: Buffet breakfast, although adequate, was not quite up to the same standard as the rest of the facilities.

Plussat: central ad near to cangshan wanda shoping mall

Plussat: Very friendly staff

Miinukset: There was a construction site outside. They kept working until 3:30 a.m.

Plussat: nope

Miinukset: My room 601 was flooding at 12:30am, slow response and find another room at 1:30 am

Plussat: Like their king size bed so comfortable

Miinukset: Food n service from the restaurant

Miinukset: I am still waiting the return payment for the security deposit on my debit card.

Plussat: The rooms are spacious and clean.

Miinukset: Breakfast can be better but still good.

Plussat: Nice bed.

Plussat: good

Miinukset: all thing are old

Plussat: Staffs were friendly...there are not much things around the hotel but you can also take didi to go to any destination which is pretty convenient.

Miinukset: Aircon is not really working well in our room, my mom's room got a chocked toilet bowl which the staff did manage to do something about it.

Plussat: Very satisfied. The reception manager was very friendly and helpful as well.

Miinukset: I like everything there.

Plussat: Location

Miinukset: Too old !

Miinukset: breakfast too bad

Plussat: The staff were Friendly especially Chen Jn helpful.Milk was always hot

Miinukset: The eggs stations could improve. Coffee was too bitter. The buffet closes before 10 so be aware despite it states till 10. The room we stayed in , the bathtub always leaked not sure where water came from especially after shower. The safe are really old design of the key.( can buy the newer model. The internet was really slow sadly we wanted to watch a few things online but streaming was really bad.

Plussat: The beds and swimming pool were good but the only dissatisfaction is the staff can be rude

Miinukset: The staff and the food on floor 22

Plussat: The lounge is worth the upgrade

Miinukset: A little dated

Plussat: The staff were very helpful! They pro-actively approach guests and offer very good suggestions on what to do, where to eat and what local cuisine is a must try!

Plussat: Nothing

Miinukset: A bit old design

Plussat: Absolutely fantastic- highly recommended. Lovely staff, amazing views, very handy location. We are a New Zealand family living in China and we stayed with our 3 young children and would definitely stay again!

Plussat: Clean room ,swimming pool quite nice , only one staff that’s actually kind and has a smile Shaheen Zhu.

Miinukset: The location is quite hard to find .

Plussat: Good housekeepers

Miinukset: Staff who speak English

Plussat: Staff are friendly and very helpful

Miinukset: None

Plussat: One night stay, perfect service all around. Nice gym with good equipment, room was clean and check in and check out service were all fast and efficient.