Hampton Inn & Suites Anaheim/Garden Grove

The beds were comfy, the coffee was good. The manager Kim was very rude, and distespectful.

Only one elevator was working while we were there on are stay, it was also very noisy. The bathroom had no ventilation. Kim, was not very pleasant, and rude. I understand she has a job to do, but she wasn't very nice or accommodating for a couple arriving from a 6 hour drive. I understand I didnt stop by the bank, my mistake. She told me I couldnt stay there because she needed a card which was fine. Being so far away I began to ask about a co-op bank for my credit union, and asked for help, she walked away, and another gentle man, helped me find one, which wasnt one I could use, but i found another one, another 20 minutes away. So I made the deposit money at a co-op bank, again arrived about 47minutes later why her staff (men) loked at me like of I was a criminal. Only half the money was available, she said She needed it all this time I was exhausted and told her please, the money is there, showed her and explained that there was a hold on my card. She rudely said ok, she'll let us stay. Horrible customer service, the day before checking out I spoke to another gentle man who was very nice and understanding, called my bank and explained things and paid my bill. Told him Kim was rude, and explained the situation, being an out of towner this place was great the first time, but I wont ever stay here again.