Garland hotellia

Plussat: The hot breakfast was excellent with plenty of choices. The room was very modern. Really nice area for visiting or working separate from the bed. The bed was really comfortable.

Plussat: We was there only for a few hours. And we enjoyed our stay.

Plussat: Fresh, hot, good variety

Miinukset: No bacon

Plussat: Good location, facility is very well-kept and the staff is very courteous. Nice, modern room with a very comfortable bed and interesting layout.

Miinukset: First floor room on the "quiet" side had no street noise but the bar patrons were pretty loud until late. The air freshener/room scent was pleasant but VERY strong (could "taste" it).

Plussat: Breakfast had a nice selection of warm and cold foods.

Miinukset: It was freezing in the hallways, but was not a huge issue.

Plussat: The room for the price.

Miinukset: Nothing really

Plussat: The hotel staff was incredible. They checked in on me via text frequently to see if I need anything.

Miinukset: No

Plussat: Excellent!!

Miinukset: Parking-! !!! Too challenging to walk from lobby to outside about. A block and a half before getting to garage and. log, struggle with luggage to hotel lobby.

Plussat: Staff very friendly.

Miinukset: I think rooms for 2 guests should have two comfortable chairs. An office chair doesn’t qualify.

Plussat: Staff was super friendly. Beds were amazingly comfortable. The inside of the hotel blew my mind. Would definitely come back

Miinukset: Stayed on the 8th floor. Could hear the freeway all night long.

Plussat: Atmosphere of the hotel, spacious as well.

Plussat: Location and staff were excellent

Miinukset: Need to address their problem with crickets. Over the 10 nights there we killed 3 crickets in the room and noticed several in the lobby. Hire an exterminator. NO free WiFi. Seriously its 2019; should be free.

Plussat: The Hotel has a very nice modern decoration and has lots of amenity for the guess.

Miinukset: The hot tub in the pool area is very dirty

Plussat: Staff was great, the facility is newly renovated.

Miinukset: Self Parking is expensive if isn't comped, and you have to walk a bit with your luggage if you don't valet. Why do hotels charge for parking? Include it in the rate, and spread it like peanut butter across all travelers. This hotel isn't walking distance from much of anything, so you really need a car to get most places.

Plussat: Great location. Bed and pillows were very comfortable. Friendly staff and great service.

Plussat: Very comfortable room and friendly staff.

Miinukset: Having to pay for parking... but I get it.

Plussat: Some of the breakfast was not kept up with to keep it stocked up. Bananas brown, over written and brushed, coffee center was not stock where there was hot water for tea and other refreshments through out day and night and coffee as well. The pool area was very clean and the rooms. We left liked the concept of the room with double beds. We prefer walk in shower instead of tub. We liked everything about the room, but would have preferred coffee in the room at our conveince and fresh any time. Thank you for building this hotel.

Miinukset: Tables in room were small. Not much room to put your laptop, plus other items. Room was a little small. No coffee in room

Plussat: Everything

Miinukset: Nothing

Plussat: The hotel design was open and looked very nice. The room was simple but met necessities. Definitely would come back!

Plussat: Great breakfast fun hotel

Miinukset: My shower did not work And there did not seem to ever be anyone in charge No one offered me anything to make up for me having to go pay for a gym pass to take a shower before my meet Also they used to have a gym pass with lifetime and now they donâ�

Plussat: Location and friendly staff

Miinukset: Reduce stack on snacks

Miinukset: The room was to small

Plussat: Great room and tv, hot showers, clean.

Miinukset: Breakfast sucked. But hotel and staff were awesome!

Plussat: Fulfilled need for a hotel in the area.

Miinukset: A new concept in rooms, very "barebones". No dresser or table, just a shelf along the wall for TV and papers. A small table on wheels (looked like one of those hospital tables). No closet, no rug - cold tile floor. Very industrial feel not comfortable

Plussat: The breakfast was good.

Miinukset: Maybe extend breakfast time an extra hour.

Miinukset: No coffee pot in room. Window leaked when raining.

Plussat: Nothing

Miinukset: I disliked everything

Plussat: The beds were super comfortable

Miinukset: Breakfast could have been better.

Plussat: Everything from the location to the Christmas tree in the lobby.

Plussat: We thought it was a very nice hotel. Very clean.

Plussat: An exceptionally pleasant experience all around.

Miinukset: It was all perfect!

Plussat: The room decor and bathroom wad beautiful. The Breakfast was very good. The staff was excellent. I was in town for Texas State Fair and stash recommended taking the

Miinukset: I Liked everything.

Plussat: Very responsive staff when I had issues (minor ones)

Miinukset: Could do with a restaurant / bar plus cutlery and plates in rooms.

Plussat: It was bright

Miinukset: Beds had bugs and I got 3 bites. Breakfast hot items were not good quality.

Plussat: new

Miinukset: we had to spend one night during peak season. price was too high

Plussat: Very clean and comfortable, very friendly staff excellent lake view

Plussat: Safe

Plussat: Customer service was helpful and kind. Would stay here again anytime.

Plussat: everything

Plussat: Friendly staff. Good breakfast. Hotel looked very clean and new.

Miinukset: N/A

Plussat: Bed was comfortable and staff was very nice. Breakfast was good.

Miinukset: There was a bad leak at one of the entry ways. Ice not on my floor. AC made up annoying noise all night.

Plussat: Very clean and great breakfast!

Miinukset: There was a pool party until 4:30 am with music loud enough it kept my baby up all night.

Plussat: The staff was exceptional- very clean and welcoming atmosphere. Tameka went above and beyond.

Miinukset: There were about a dozen kids on our floor and they were up at 6am slamming doors

Plussat: The hotel decor was nice, the bed was comfortable and the breakfast was delicious.

Miinukset: N/a

Plussat: Great location and was impressed by the morning breakfast. The staff is very nice.

Miinukset: Having to check out by 11 even though I requested a 12 check out ahead of time.

Plussat: Great location and a really nice breakfast

Miinukset: Bed was a little to firm

Plussat: Friendly staff, location, and breakfast options.

Miinukset: Price/value. The decor is pretty basic, feels like I am staying in a college dorm room.

Plussat: The airport was only about 20 minutes drive from the airport, and it was so conveniently located between the airport and my intended event location. The receptionist was very welcoming and courteous. I was checked in very quickly, and I had a beautiful room with a balcony facing the pool! Everything looked new and smelled good. The bed was so comfy!!! The value for what was paid was priceless!

Miinukset: I loved everything about it!

Plussat: Easy checkin with a great attendant.

Miinukset: The fitness room was not well maintained.

Plussat: Our stay was very comfortable and the staff were very helpful and friendly

Plussat: Best place

Miinukset: Nothing

Plussat: The balcony

Miinukset: That I couldn’t pay cash for the hotel

Plussat: Everything was clean, staff was friendly and helpful

Miinukset: I was charged $7 to park in the parking lot and found out that the charge for breakfast was included in the price of my room. I feel that should of been mentioned up front.

Plussat: The cleanness of the room and property was more than expected. The awesome customer service we received from the bartender was beyond any expectations. He was friendly, knowledgable about all beverages, held a conversation that was open and genuine.

Miinukset: My husband did mention that the bed was too hard.

Plussat: The staff was very friendly and accommodating.

Plussat: The staff is very friendly.

Plussat: Nice bed

Miinukset: No coffee or breakfast services even though it was included at booking. Being charged another nights stay after we checked out and calling the hotel to have a snippy and very unconcerned front desk help. Being charged to park is ridiculous!!!

Plussat: Public areas and rooms very well maintained/clean and comfortable. Staff was very welcoming.

Plussat: Friendly staff

Miinukset: Charged for parking

Plussat: Comfortable bed

Miinukset: Water bottle in the room was not free and neither was th breakfast

Plussat: Nice staff very clean

Plussat: CleN beds where comfortable and staff was professional

Plussat: check in very professional and courteous

Miinukset: Water pressure very low and tub wouldn’t drain no body lotion

Plussat: the courteous staff

Miinukset: Better towels Free coffee in lobby

Plussat: Clean. Balconies.

Miinukset: Right next to the loud ice maker

Miinukset: Bathroom was quite old, and therefore not as clean as I hoped (chalk in the bath).

Plussat: They had a Bistro place on site but I never really seen anyone cooking or even attending the area. It would have been nice to be able to go down to the Bistro anytime during the stay for drinks, snacks or foods. Overall I felt comfortable and safe and I guess that's what matters. The aforementioned could've made the stay better.

Plussat: NIce Bed. clean room. Friendly staff.

Miinukset: I wish they served a free breakfast. There was no easy way to checkout from the TV.

Plussat: Friendly check in... clean and quiet hotel.

Plussat: Location, price, amenities

Miinukset: Smoke detector in room sealed with plastic wrap. Noisy door slamming. Tubs slowly drained and had dirt ring v

Plussat: Cleanliness, friendly staff

Miinukset: Walls a little too thin.

Plussat: Convenience

Miinukset: I saw a cockroach in my room and being a katsaridaphobic it was difficult for me to sleep that night. I only saw one and the room was very clean, So not sure if it was a one time thing or not.. 🤷‍♂️ I do like this hotel and Will

Plussat: Great location and the room was a good size!

Miinukset: Light switches and phone could have been cleaned better. There was also a sewer smell coming from the drains. I think it was due to the remodeling.

Plussat: I enjoyed the location, I was staying around the Plano area do this was well located for my trip.

Miinukset: The elevator was old to the point where I was debating walking down 8 levels of stairs. The arrows above the elevator doors were broken out and the bathrooms were not the cleanest

Plussat: The staff was great and the hotel very nice!

Plussat: Location

Miinukset: Under construction

Plussat: Room size and bed

Miinukset: Small fridge

Plussat: Clean and quiet.

Miinukset: No

Plussat: Everything else

Miinukset: Construction

Plussat: Location is great, eateries across the street and not far from Allen outlet

Miinukset: Wish I knew they were renovating, I typically go to the bar and watch football because I know they have plenty of tvs and good beer selection.

Miinukset: Sheets were torn. At a Hyatt.

Plussat: Location and staff

Miinukset: The restaurant and bar were closed. Food and drinks were available in a conference room. There was no indication this was the case until after we checked in.

Miinukset: Breakfast is not free. Will be later billed.

Miinukset: Unpleasant front desk representative, room service were not on duty most of the time. The hotel ran out out towels.

Plussat: The location was good, everything close by.

Miinukset: First of all the receptionist was a very rude guy. Entered into the room and found that the safety lock and door hole cover is broken. There was roach at the table walking around. When we check out, they charged us $257, but should be $212. They overcharged us (they said that the booking.com online pricing was incorrect)

Plussat: The room was very spacious. It was nice to have a sitting/living room area.

Miinukset: Entrance to parking lot was not clearly marked. The AC unit is very loud.

Plussat: The staff was so professional. Thank for finding my ring. The hotel employee at the front desk was so polite and helpful. I highly Recommend HYATT GARLAND. This was our 3rd visit this year. Five Stars!!!

Miinukset: The staff was so professional. Thank for finding my ring. The hotel employee at the front desk was so polite and helpful. I highly Recommend HYATT GARLAND. This was our 3rd visit this year. Five Stars!!!

Plussat: Hotel employee at the front desk was great. Thank you so much.

Plussat: Location

Miinukset: Room was clean, but it hadn't received a deep clean in a long time.

Plussat: The hotel towed our car

Miinukset: The hotel towed our car.

Plussat: Breakfast bar changed daily. Open until 10 am on Sunday.

Miinukset: Found a child's toothbrush in corner of room that was frok a previous guest. Made me question if room was vacuumed. Wallpaper in bathroom was split and peeling back.

Plussat: Clean and spacious room, plenty of towels, separate work space and seating area from the beds. Lots of counter space.

Miinukset: You have a fridge in the room, but no microwave! I have a 2 year old son and that was super inconvenient being on the 5th floor and having to take the one, and only working elevator, to use the one and only microwave in the lobby.

Plussat: Breakfast was good, close to many stores, friendly staff, clean.

Miinukset: When I stayed the elevators were being worked on- only a minor inconvenience but did only have the option of taking the stairs one night.

Plussat: cleanliness

Miinukset: no

Plussat: location which was close to my family whom I came to visit

Miinukset: I did not like the fact I was checked into this room for two nights, yet when we returned to the hotel during our first night i came to discover the key to my room was not working, although this room had been paid in full upfront. I was then sent to a room on the second floor which did not meet our requirements, then finally i was given a room on the third floor. My aunt Angelita Rodriguez who made all the arrangements & treated us this reservation was told by the front desk she did not know why this was done, when I asked for corporate office she did not have the number. When asked about speaking to management, he the manager told his staff he did not feel he had any need to speak to my aunt, by the way she was the paying customer. Very displeased with their service, however the desk clerk did take the phone number and to this day we have not heard back from anyone. So yes I would consider this very poor unacceptable service. I can be reached at the following number 469-366-5143 I am Angie Rodriguez the paying individual. very

Plussat: The staff were really good and attentive. The room was clean and location was perfect for me.

Miinukset: Strong smell of cleaning chemicals in room, hallway and lobby

Plussat: Nothing in particular.

Miinukset: Bathroom was filthy. Room had not been cleaned. Television did not work. Alarm clock would randomly go off in the middle of the night. Room seemed to have a cigarette and mildew smell. Worst experience ever.

Plussat: Location to the University of Texas at Dallas

Miinukset: This is the second time I've stayed there and have been pleased except that it is hard to sleep because I can't get the room cool enough. In fact, it seems downright stuffy. There is only one air vent to the room and it is aimed over the TV/desk.

Plussat: Clean, well-maintained.

Miinukset: Long delay at check-in, confusion with staff over reservation. Short staffed.

Plussat: Location

Miinukset: No phone accessories to purchase for travelers

Plussat: Very convenient. Staff was very polite and Courteous

Miinukset: Nothing

Plussat: Location was great for us!

Miinukset: My pillows were too hard!

Miinukset: We were assigned a room with bed bugs. We were traveling with a 7 month old baby and it was a horrible experience. After complaining about the bed bugs, were shifted to a better room at a higher floor.

Plussat: Everything and every one wwere great.

Plussat: Staff were friendly and eelcoming

Miinukset: There is no insulation between the rooms and could hear everything from the hall and room beside us. Pillows and bed need to be replaced.

Plussat: convenient, nice fitness facilities.

Miinukset: ants in the room.

Plussat: Love love. Great tv, internet fast. Fantastic bed and pillows. All the amenities I wanted.

Miinukset: Little off the beaten path

Plussat: Everything

Miinukset: No. Great service

Miinukset: Tv Remote wasn't working Ac controller wasn't working

Plussat: Nice rooms, clean, very nice staff

Plussat: Quiet

Miinukset: No

Plussat: Towels had hair and there was a roach crawling on the wall. The little lotion bottle in the bathroom had already been used and was empty.

Miinukset: Dirty room

Plussat: Everything

Miinukset: No

Plussat: The entire hotel and restaurant were very nice

Plussat: Location

Miinukset: The man at the front desk is the same guy every time I stay at this hotel. his customer service skills are terrible and his manners are not any better. The bathrooms don't have their own vents so it stays hot in there.

Plussat: Close to my event, excellent staff. Even though they were almost completely full, they were able to accommodate my special request.

Miinukset: The rollout didn’t have bedding, but they fixed that quickly.

Plussat: Staff was professional, asked us about our stay, and was friendly. Cleaning was great!

Miinukset: Water stains on the ceiling and wall closest to the window. Desk chair was very worn. Ot

Plussat: The location was great! Close to shopping and restaurants.

Miinukset: Long wait to check in/out as there was no one at the front desk. The room needs updated. There were lights not working, sure it was just a bulb but that should be checked daily. Also, there is no exhaust fan or heat in bath, fixtures rusting. Not 3 star

Plussat: The friendliness of the front desk clerk(kristin)0

Miinukset: I forgot that it was pet friendly and usually that's not an issue BUT another person that was staying there didnt have a hold of his dog and it came and lucked my feet. BOTH... I didnt like that, that was nasty! No real fault of Laquinta's but it wasnt cool. I had to take another shower

Plussat: Location was great! Breakfast was good but the sausage could have been cooked more.

Miinukset: Work out area! Treadmill did not work.

Plussat: Very nice, clean rooms and clean property. Staff was very friendly and helpful

Miinukset: Nothing not to like

Plussat: The price and the room

Miinukset: The staff wasn't friendly

Plussat: Due to a haome emergency, we were inconvenienced because of busted water heater in our home. The staff were incredibly helpful and accomodating to our family of 6.

Plussat: This hotel was definitely not one that I would recommend to nobody! The staff was unpleasant and unprofessional! The housekeepers were definitely not to be trusted! One of family members had to call the police due to they had went through her bags and took her jewelry and left the suitcase in a mess! The General Manager refuse to come to the facility when they called him!! The breakfast was not good! The pancake mix was watered down, the eggs was runny, and the orange juice was not mixed right! The staff was not caring at all!! Never ever will I stay at a Laquinta again!! Also the police told my cousin that the GM was not coming because it happen at another one of his properties!!! Please do not stay here!!!!!!

Miinukset: Everything!!

Plussat: N/A

Miinukset: Unable to get resolution to issue

Plussat: Good breakfast and nice room

Miinukset: Besides the guy at the front desk lying about that there ain't a deposit saturday night everything was great. Hot tub seem like it had a bit to much chlorine and pool was extremely cold lol

Plussat: I just like that I was not disturbed by any of the other guest and staff was always kind and helpful.

Plussat: Breakfast was below average and staff were not that friendly.

Miinukset: Staff friendliness

Plussat: Cleanliness

Miinukset: No

Plussat: Convenient to our destination.

Miinukset: It seems to have a smell and not as clean as last year. Breakfast was fair . Towel bar kept falling down. Carpets seemed dirty.

Miinukset: They don’t give water bottles if it is booked through third parties

Plussat: Cleanliness

Miinukset: Cable tv was horrible! We tried to watch a movie and relax nothing was clear and the toilet would not flush for hours!

Plussat: Location

Miinukset: Dirty

Plussat: Affordable price

Miinukset: My room had a bad odor to it, there was a spider I found on the bed.

Plussat: Economical.

Miinukset: The room was not cleaned so I had to go back to the front desk to get another room

Plussat: Pros...cost and cleanliness of rooms and bathrooms Spacious and has a kitchenette with cooking facilities and utilities Extra sink area outside bathroom Beds were comfortable Lots of pillows

Miinukset: More Apartment Type Hotel! Not the usual Hotel style building. It’s several buildings around the property. Cons...employees not too enthusiastic about the job... complained about leaving their shift Could not check in early due to “less staff and housekeeping issues”..... not customers issue... No Elevator...room was on second floor Dated rooms...need updates TV is plasm not flat screen just one...had glitches all throughout watching it.. super annoying No safe in the room Door would not lock had to request engineering that never showed after 3 calls to front desk

Plussat: Staff was awesome

Miinukset: Obviously old. Bathroom were not working properly shower was a challenge

Plussat: I love the spacious room Welcoming Evening Front Desk A super Self serve Breakfast

Miinukset: Am front Desk Un welcoming Ask for Complementary Lotion and shampoo & conditioner look @ me as weird person Try to buy @ kiosk don’t have anything Which feels me more uncomfortable... Since I love to have rice when away from home So always have a microwaveable one bad timing a microwave doesn’t work So need to front desk again The top blanket is un comfortable Got allergies...

Plussat: I loved the breakfast. The variety is exactly what you need to get your day started. Coffee was good as well.

Miinukset: Room had hair in bed and shower. I slept on top of the covers. Very disappointing.

Plussat: This hotel gave us a quick spot to crash and have quality bed, location, and breakfast to get us going for the next thing.

Plussat: The kitchen was being remodeled and caused inconvenience. They were unable to serve coffee.

Plussat: Very friendly staff

Miinukset: Breakfast room is on the small side

Plussat: Very quiet place

Plussat: What is there not to like about this hotel. From the minute you walk into this old till 2 thus 2nd that you leave everything about this hotel is excellent

Plussat: This property has incredibly comfortable beds. It was very clean as well. I want fond of the bathroom - it was small and the counter was in with the tub making it hard to use the mirror while someone else was showering. Overall, everything really was great. (Though I DO recommend replacing the desk chair in the rooms. They’re pretty worn.)

Miinukset: The breakfast wasn’t great.

Plussat: Good location comfortable beds

Miinukset: Breakfast wasn’t that good.... not a lot of options

Plussat: Location, breakfast

Plussat: customer service was excellent

Miinukset: nope

Plussat: Location and price

Miinukset: Bedbugs

Plussat: Location and cleanliness

Plussat: Breakfast and it's quiet.

Miinukset: TV and toilet don't always work.

Plussat: Nice facility. Great value.

Miinukset: This is a small thing, but the pillows were tiny. Night staff was not very friendly, but morning staff was very nice.

Plussat: Breakfast, snacks for sale, privacy.

Miinukset: Pool area was boring, parking lot was not big enough for amount of guests.

Plussat: Cleanliness and front desk staff

Miinukset: Breakfast! It was well below average.

Plussat: Good location

Miinukset: Wish the pillow was a bit firmer

Plussat: comfortable bedding, superb breakfast with delicious omelet, friendly colleagues

Plussat: The staff is really friendly as always when going to a Hilton Garden

Miinukset: The bed was a bit uncomfortable

Miinukset: The hotel was extremely noisy. The bedding provided was uncomfortable. Worst night of sleep ever at a hotel.

Plussat: Very nice, room very spacious. Staff very nice!

Miinukset: I thought when I booked that breakfast was included. It was not, sort of expensive and not very good.

Plussat: Love love love love it!!!! Great front desk service. Good food. Love complimentary water and cookies as you walk in. Upscale neighbourhood and surrounding

Miinukset: The indoor pool could have been a little warmer. Hot tub was perfect!!! They never ran out of towels. Comfortable cushioned seating, felt like upscale resort

Plussat: Extremely clean, great staff, good price value, lots of amenities,

Miinukset: There is a chlorine smell from indoor pool that travels down the corridor and in the elevators. 4th floor rooms are loud from equipment on roof.

Miinukset: The hotel overcharged me for my breakfast on July 7th.

Plussat: Location , cleanliness, value