Holiday Inn Gent - Expo

The room was cold and heating system didn’t respect the temperature setting - it wasn’t heating. Also we’ve booked room with one 2-people bed, instead we got 2 singles... Hotel says “in standard we can choose what we give you when there are plenty guests” but then don’t give the option, otherwise I feel I have paid for something I didn’t get. It was hugely disappointing.

room was very good. nice bed, clean room, good coffee and tea, even two kinds of tea. well done!

parking was paid! that was not in the description, did not read it, and they didn't tell me at check in. they scanned my parking ticket to leave the parking the next day, so i was happy that was done. confident and satisfied. BUT, the next morning, with check out, they said i need to pay 10 euros, and i was guest and the parking was from Holiday Inn. awful, bad and a reason not to come back or to park at IKEA, next to it. The parking was really really dirty. i took pictures, i can send them if you want. just cleaning the parking a bit, that is no effort at all. i want to file a complaint about the parking. please send this to Holiday Inn, if you want. thanks.