Glen Capri Inn & Suites - Burbank Universal

Staff was great. Manager was really awesome! I always enjoy a good friendly staff.

Our room was pretty great, although we did find some used syringe needles in a bag with a wallet that was stuffed in the in between the cushions in the sofa bed. I thought that was pretty gross. Staff should make sure to really clean these rooms, the sofa bed also didn’t have sheets, it was just the plain mattress and after finding those needles stuff there, I didn’t feel comfortable laying on it so i added my own sheets on top. I reported this to the manager and he advised that they looked like insulin needles. Still, it’s gross and it should not be something guests should come across. We are understanding people so we didn’t make it a big deal since the staff was already so great to us. Also when we checked in, the staff advised that our reservation did not book the room on their end so we didn’t get the room we originally booked. This is the second time bookings.com messes up my reservation, again, thanks to the hotel staff they were able to accommodate us in a different room.

Nothing this time

No hot water no TV