Extended Stay America - Greenville - Haywood Mall

The service was outstanding: the staff was kind, helpful and caring. The neighborhood seemed safe. Restaurants and shopping were close by. Caroline, Victoria, and the maintenance man (?David)--all very nice and very hard working. The bed was extremely comfortable.

The appliances were dangerous and outdated. In our 5 day stay, 1) the refrigerator leaked water all over the contents and the floor (to within 1 foot of the antique stove)and lacked an interior light bulb, 2)the [filthy] stove had a weird odor and the thermostat was set too high, burning our pizza, 3)the coffee maker pulled out the filter basket when one removed the carafe, burning me 4)the part-plastic manual can opener broke and could not be replaced. The staff were aware of the problems and frustrated that the hotel higher ups do not allocate sufficient resources for the hotel to provide adequate appliances to the guests for the entire year. (They run out of resources in March or April.) The "grab and go breakfast" consisted only of coffee (no decaf) and granola bars.There was chewing gum on the floor under our bed. Poor housekeepers and the very nice maintenance man were working like slaves.