Carmen de la Alcubilla Del Caracol

The tower room. The view.

Unfortunately, the proprietor insisted that we vacate our room and switch to a lower level room for the second night of our two-night stay. We had booked the view with balcony room, which was the “Tower” room at this property. I believe he overbooked that room and he insisted that another guest move in there on what was the second night of our stay, and he moved us to a lower level room, much smaller, and without s balcony. We suggested that he move the other guest to the smaller room and switch them to the Tower room after we checked out, instead of switching us....a viable option as one of us had to move apparently — but we were there first. He insisted that there was a domino effect switching rooms because one of the rooms at the property (which only has a limited number of rooms) was not in “working order”. This did not make sense. He insisted and apologized. He reduced our rate nominally to the price for the lower level room and gave us free continental breakfast. He apologized profusely but it was still a disappointing stay at what could have been a lovely experience. The property is lovely.