Autonvuokraus Colorado Springs

Plussat: The staff at Colorado Springs airport was friendly and efficient as well as the customer service representative I spoke with about my extra charges and despite the fact that he couldn't eradicate the excessive charges he was kind and sincere.

Miinukset: I am aware that Gunnison Airport has few travelers this time of year and was not surprised when there wasn't an agent at the desk when I returned my vehicle, however I was unknowingly charged a $100 cleaning fee and would like an explanation of why at the time I returned the car.

Plussat: They rented a car with an already flat tire.

Miinukset: They could have looked at the car before renting it. Then after I mentioned the problem, they could have fixed it. Instead someone came and filled it with air, that then leaked out again. Had to catch a ride back to the airport and abandon the car in a gas station parking lot.

Plussat: Wasn’t able to rent the car

Miinukset: Why does renting a car from Avis has to be difficult with the credit check stuff? I have Good credit and still could not get the rental i reserved online. i wenT to pick up at 5pm close to closing time, was not warned about credit check online until at desk,

Miinukset: I stood in line to pick up key more than 1 hour and that made me miss my flight and have to take next day flight and whole thing Is mess. No sleep no rest and have to cancel my morning appointments for patients. You can call me if need 936-645-1044

CONFUSED CSR

Plussat: I LIKED THE VEHICLE

Miinukset: I ASKED FOR A 7 SEAT VEHICLE AND WHEN I GOT THERE THEY GAVE ME ONE WITH 6 SEATS. I ASKED WHAT WAS NECESSARY TO ADD A DRIVER, THEY TOLD ME A DRIVER'S LICENSE AND 13.99 A DAY. WENT BACK TO PAY AND THEY SAID HE NEEDED DEBIT CARD AND THEY WERE CLOSING SO I WOULD HAVE TO GO TO THE AIRPORT, 20 MINUTE DRIVE, TO ADD DRIVER. VERY POOR INFORMATION AND SERVICE.

Horrible and Expensive Rental Experience

Miinukset: COST and GAS RIPOFF!!! I rented a minivan for a family visit. Picked up the van and almost immediately the tire air pressure light came on. I put air in all the tires and the light went out. The next morning, this light came on again. I put air in the tires again and drove back to Avis to exchange the car. On the way the light came on again so I knew there was a serious problem. I filled the tires for the 3rd time and drove straight to the Avis place. Upon arrival they offered to change the tires or swap to a new vehicle. I elected to swap. They then proceeded to charge me $9.99 per gallon for half tank of gas. When I complained that the vehicle had a problem since I picked it up and I brought it straight back, they said they weren't sure where the tire problem occurred and I should've filled it first before returning. I said I was concerned about the tire going flat and being stranded, they shrugged. As result, my $220 3-day rental cost me $406!!! Never again.