Hotel Bei Der Esplanade

Very good location. Helpful stuff online and reception. All essentials are in place. Good price compared to other hotels in this area. Nearby nice cafes for breakfast, lunch and dinner.

Very small room: just a bit more than just for walking along the bed. No option to get a breakfast or coffee. Though there are nice cafes on the street.

The Hotel is very close to the city center. Bed was comfortable and I really appreciated that the put a signal on my external bathroom to reserve it to me; I also appreciated that they change the towel when I told them that it was not clean. Very comfortable also the sink in the room. Room was also very hot

Reception is quite nasty. First of all, she only talked to me in german (I can understand them, but not every single words, so it has been difficult to understand the whole conversation). Then, I came from the airport very quickly because I wanted to respect the time of check in, so I did not buy any water. I ask to her to give it to me and to add the price for water in my count. She told that she had to put it separate, so I payed the room with credit card and I wanted to pay water by cash, but she did not have any change for me and I could not buy it; I had to drink water from the sink of the room, and I hope it was drinkable

We still haven’t received our 60 euro deposit back and this trip was nearly a week ago I’ve tried to phone and it’s just ringing out can you help