Novum Hotel Belmondo Hamburg Hbf.

The location was really nice. It was clean.

There was no fridge. When taking a shower the water went cold for a second and then really warm for another second.

Hotel is not too far away from the city center and acceptable if you are traveling with your car and just want to crash somewhere without paying a lot and have no standards.

*greeted by staff that doesn't speak proper german or english and unable to answer my questions (saying it as a foreign student in Germany, working in the service industry without properly speaking the local language is absurd.) But I am sure that it was just one staff member *our room smelled like the smoking room of a bar and my cousin (13) had his asthma triggered, had to change rooms for our second night. *Room's decoration is outdated, complete with heavy drapes and full floor carpeting.You have the option of a busy street or a parking lot view, and since we were given a room in 1st floor, the noise kept us up until 3 am. *If you book with booking.com and choose their standard option, you are given the worst rooms available,I figured.And since they make you pay in advance, you cannot just walk away or refuse.Top notch service right there :/. *Despite being close to the city center, the neighbourhood is not safe and we didn't feel comfortable walking around at night.