Urban Alley Hotel

They are willing to help. At the reception Hanna is very kind and helpful.

Spacious room, good location and friendly staff

The staff are friendly and the breakfast is very tasty. The rooms are spacious with balconies and baths. Great value for money.

Nothing

Location, staffs , rooms , perfect !

Hope the breakfast could be buffet style..

I really enjoyed my stay at the Urban Alley Hotel, and will book there again at the end of my Vietnam travels. The location is very good -- on the edge of the Old Quarter, a ten- or fifteen-minute walk from Hoan Kiem Lake, and with many restaurants, travel agencies, etc. in the vicinity. But because the hotel is on a sidestreet, it's rather quiet (I had a room on the 8th floor with a fine view -- I've posted a photo. You might also want to try getting one up high for the peace and quiet -- there's an elevator). The room was a good size, cleaned daily, with a balcony, TV, big bathroom, and good shower and air-con. The staff are extremely friendly and helpful -- a special shout-out to Vincent on the front desk, who speaks very good English. I also arranged laundry service through them at a small extra cost. Breakfast was tasty -- because it was low season, the usual buffet wasn't being served, but you can choose two items from the menu, plus coffee or juice.

Mattresses are rather hard, although this is pretty common throughout the region.