Plussat: "Best in the world, as always."
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Plussat: "the crew is fine. The seat was OK standard."
Miinukset: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Plussat: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Miinukset: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Plussat: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Miinukset: "Can not be topped up"
Miinukset: "Delay could be complimented by faster speed"
Miinukset: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Plussat: "Yes the SQ802 and sQ807 was excellent"
Miinukset: "Returning flight food short be better SQ807"
Plussat: "Cabin crew knew how to work."
Miinukset: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Plussat: "The crews on board were amazing!"
Miinukset: "The service from the ground staffs are not as good a the crews onboard."
Plussat: "Well organized boarding, friendliness of staff, food service"
Miinukset: "Flight was delayed by about an hour."
Plussat: "Friendly staff Good customer service"
Miinukset: "There was nothing i dislike"
Plussat: "Couldn't find a problem"
Plussat: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Miinukset: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Miinukset: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Plussat: "Excellent customer service, helpful staff"
Miinukset: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Miinukset: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Plussat: "The Staff was very friendly."
Plussat: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Miinukset: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Plussat: "Crew very friendly"
Miinukset: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Plussat: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Miinukset: "The toilets were very dirty"
Plussat: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Miinukset: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Plussat: "It’s worth it to pay a bit more for the extra legroom seats."
Plussat: "Very attentive and super awesome crew."
Plussat: "Seats more comfortable than premium economy, staff more helpful!"
Miinukset: "Food was ordinary"
Plussat: "All of services, food, Language, clean air even so beautiful ~~"
Miinukset: "So nice and beautiful wearing also food is very good"
Miinukset: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Plussat: "The flight attendants were amazing."
Plussat: "Service is always excellent"
Miinukset: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Miinukset: "Some staff not courteous which surprised me"
Plussat: "SQ did a great job again. I plan to fly them in the future."
Miinukset: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Plussat: "It was good"
Plussat: "everything are okey"
Plussat: "Foot rest, large movie screen, good food"
Miinukset: "They ran out of diet drinks."
Plussat: "Service was great."
Miinukset: "Bit on the cold side."
Plussat: "Crew was overall friendly"
Miinukset: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Plussat: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Miinukset: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Plussat: "Food, movies, support, were all wonderful."
Plussat: "Service was best in class"
Miinukset: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Plussat: "clean aircraft and friendly cabin crew"
Miinukset: "uncomfortable seats, average meals, poor infotainment selection"
Plussat: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Plussat: "The food was ok. It didn't set my heart on fire, but I did finish it."
Miinukset: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Miinukset: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Plussat: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Miinukset: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Plussat: "Extremely polite flight crew"
Miinukset: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Plussat: "Crew was amazing"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "As always the crew was so nice...really catered to our needs on the long flight."
Plussat: "Too crowded"
Miinukset: "One more staff will be better"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Miinukset: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Plussat: "Great experience"
Miinukset: "Seat comfort"
Plussat: "Own entertainment device"
Miinukset: "No snacks"
Plussat: "Staff was excellent"
Plussat: "The seats have great leg room and recline nicely"
Miinukset: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Plussat: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Miinukset: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Miinukset: "Seat didnt fit to me."
Plussat: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Miinukset: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Plussat: "Courteous and friendly staff, on the plane and at the airports. Gave advice and directions when asked. Asked about time for food serving and said anytime you want something, come to the galley."
Miinukset: "A chorus of crying infants..."
Miinukset: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Plussat: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Miinukset: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Plussat: "Crew courtesy, exceptional service"
Plussat: "Boarding from Doha and service in doha."
Miinukset: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Plussat: "I love this app , it's awesome it's save my money and time"
Plussat: "The Qatar Airways price."
Plussat: "Qatar has one of the best service in the world"
Miinukset: "Nothing that I ca th think off"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Miinukset: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Miinukset: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"
Plussat: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Plussat: "Great service and food."
Plussat: "Good service from cabin crew"
Miinukset: "Seat is quite small compared to other flight"
Miinukset: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Plussat: "Food and entertainment"
Miinukset: "There was a rude counter staff when we checked in in Singapore."
Plussat: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Plussat: "Another B787. Had empty seats next to me."
Miinukset: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Plussat: "Service was very good"
Plussat: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Miinukset: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Plussat: "The crew were nice"
Miinukset: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Plussat: "The service and staff was very good"
Miinukset: "I have nothing to complain about I think all the service was good"
Plussat: "Price and schedule"
Miinukset: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Plussat: "Overall the flight was great"
Plussat: "I forgot to specifically request a vegetarian meal, but was very happy to find out that Qatar had a vegetarian option for every meal/snack of the flight. I traveled from Miami to Doha."
Miinukset: "Not much to complain about, this airlines is consistently ranked above others in surveys. From my first time flying aboard Qatar, I was not unsatisfied."
Plussat: "Check was extremely slow & delayed"
Plussat: "Qatar airways equipment very good."
Plussat: "The flight was comfortable. The flight attendants were pleasant and attentive."
Miinukset: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Plussat: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Miinukset: "The entertainment system is poor. Hardly any movies/shows worth watching."
Miinukset: "Poor customer service"
Plussat: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Miinukset: "1 hour delay due to weather"
Plussat: "Overall the flight experience was very good"
Miinukset: "I was soooo upset that the check in person when I was about to board the plane couldn't help me to change the seat number. Why is so Hard? Just switch numbers with other people and tell them the changes. US flight do that why Turkish flight doesn't!! Most of people fly alone, its that easy."
Plussat: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Miinukset: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."
Plussat: "Everything! Food was amazing!"
Plussat: "nice that food was provided."
Miinukset: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Plussat: "Service, professionalism"
Miinukset: "Food is good but very bland."
Plussat: "Comfort and service."
Plussat: "Unlimited booze. Tons of movies. Classy airline"
Plussat: "The food was quite good"
Miinukset: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Services and quality of food"
Miinukset: "Bit warm the plane"
Miinukset: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Plussat: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Miinukset: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Plussat: "The food and boarding went fine."
Miinukset: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Miinukset: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Plussat: "Staff was nice and the food was good"
Miinukset: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Plussat: "Efficiency and customer service"
Miinukset: "I didn't get s pre ordered kosher meal on 2 nd leg of my flight"
Plussat: "good job rushing us to the correct gate"
Miinukset: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Plussat: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Miinukset: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Plussat: "The entire inflight experience was great from start to finish."
Miinukset: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Miinukset: "Too many seats. Very uncomfortable on a long trip."
Miinukset: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Miinukset: "One of my checked bags was lost between the two flights"
Plussat: "The entertainment choice ! Amazing !!"
Miinukset: "They lost track of my suitcase. I just received it"
Miinukset: "2 hour departure delay."
Plussat: "Wonderful food and service and movies."
Plussat: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Miinukset: "The crew wasn't able to speak in German, even though they spoke perfect English."
Plussat: "Nothing except the fast commute"
Miinukset: "Food was horrible, the air port and plain service was horrible"
Plussat: "Plane was nice. Crew was very nice."
Miinukset: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Plussat: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Miinukset: "Wish more legroom, but can't blame airline for that"
Plussat: "The crew was very professional"
Plussat: "Timng and services on board"
Miinukset: "I expect the plane to be upgraded."
Miinukset: "Seat was broken. Did not recline. Boarding was a Zoo"
Plussat: "The food was great, the movies were really good and there seemed to be more leg room."
Miinukset: "The stewardesses talked nearly non-stop when they were not working. It disturbed our sleep on the long flight back."
Miinukset: "flight left about 11 pm, after dinner service was over the crew never offered water/juice at all until breakfast was served, hard to stay hydrated!!!!!!!"
Plussat: "I did like the workers in the plane because they look competent and committed."
Plussat: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Miinukset: "Frequent announcements"
Plussat: "Entertainment, comfort"
Miinukset: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Plussat: "Lot of choice in world cinema"
Miinukset: "They dnt have good veg food even not in non veg nd in istanbul security is weird"
Miinukset: "I felt like there was no room at all. Everyone was crammed in and there was no space to move."
Plussat: "Food was good"
Miinukset: "Crew members keep forgetting when I asked to bring some water. I asked 3 times."
Plussat: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Plussat: "Friendly crew. Short flight, very efficient"
Plussat: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Plussat: "Food was the only good part"
Miinukset: "The crew was rude, no blankets, no entertainment. Overall was not good"
Miinukset: "Slow check-in not very comfortable seats and food was awful."
Plussat: "The flights left and arrived on time."
Miinukset: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Miinukset: "More chairs at boarding gate in Bangkok, please"
Plussat: "The crew was very nice."
Miinukset: "There were passengers clapping through the whole flight."
Plussat: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Miinukset: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Plussat: "Only 15 minutes late, could have been worse"
Miinukset: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Miinukset: "They changed the time without notice and wouldn’t even accept checked baggage."
Plussat: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Miinukset: "Better info on what the flight number is. More info that is airport specific."
Plussat: "The crew were great."
Miinukset: "Not much entertainment available."
Plussat: "Comfortable seats"
Miinukset: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Miinukset: "The choice of English language films were limited. I did not enjoy the food too much"
Miinukset: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Plussat: "On time Very polite staff"
Plussat: "Food. Food is Life"
Miinukset: "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
Miinukset: "Hygiene of local passengers"
Plussat: "Comfortable, good food, good drinks , on time"
Miinukset: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Miinukset: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Plussat: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Plussat: "Crew and airplane were great!"
Miinukset: "Food was not as good as I'd remembered on previous trips."
Plussat: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Miinukset: "Only two check-in counters were available. The waiting time for check in was, therefore, quite long, and the time was very tight until the boarding. The seat allocation was horrible, and I was surrounded by nasty neighbors, who were chatting throughout the 10+hour flight, even after my verbal warning, not to mention the way children were taken care of. I am not blaming children making noise. I am blaming the lack of control over the parents who bring noisy toys for children and play videos loud enough to disturb the neighbor's sleep throughout the flight."
Plussat: "The schedule on time"
Plussat: "The whole flight"
Miinukset: "Nil by"
Miinukset: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Miinukset: "Entertainment system wasn't switched on immediately after take off and safety demos"
Plussat: "Overall a good airline. Full meal served even on a short hour and half flight."
Miinukset: "The air con wasn't on until we were in the air"
Plussat: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Miinukset: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Plussat: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Miinukset: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Plussat: "The crew was very attentive and nice"
Miinukset: "The seats are very close together. It's hard to get comfortable"
Plussat: "Good weather and a quick smooth flight"
Miinukset: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Plussat: "Provided food for only a 3 hour flight"
Miinukset: "Boarding was a bit slow (still arrived on time)"
Plussat: "Food was nice and plane was clean and not too crowded."
Miinukset: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Plussat: "Easy to change flight. Lots of leg room. Friendly service."
Plussat: "On time, smooth flight"
Miinukset: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Plussat: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Miinukset: "Nothing to dislike about this flight"
Miinukset: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Plussat: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Miinukset: "The seats and the food."
Plussat: "excellent ,no complaints. Good flight all around."
Plussat: "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
Miinukset: "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
Miinukset: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Plussat: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Miinukset: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."