Resident Resort Harrachov - Wellness & Grotta Spa

Generally it was very nice hotel an I will come back there, I would recommend it as hotel for families with children - separate room to play, ski area for children in front of it, good breakfast, clean and cosy rooms. Everything was clean and cosy, next to nice forest. If staff was there, they were professional and helpful.

First and most annoying thing was that I've been trying to contact hotel on the day of arrival at 9,10 and later at 12 to ask if early check in is possible - nobody answered the phone, and later I checked with reception, that number was correct. Also in the evening when we had sauna reservation, there was nobody at the desk to show us around, after our intervention somebody checked and said that the lady will come in 5 minutes, but she didn't and we had to let ourselves in, without all necessary things. There are several buildings, so in case you are not in the building with swimming pool (which, by the way is more like big jacuzzi), you will have to go outside - it's almost the same place, very near, just minor inconvenience. During winter parking place should be better taken care for - had some problems trying to drive out from parking (winter tyres on) - it was visible, that somebody did something - there was sand/gravel on the snow, but it was just not enough to drive out safely when the way went up next to gate.