Eagle House Hotel

The staff were brilliant, the hotel is new in places and old in others. They explained they are being changed over to a OYO chain hotel. As long as they keep the same staff it can only improve with the investment of the new owners

The lovely garden was something we liked on the website but our room was below it. The extractor fan in the bathroom didn’t work so black mould was present. The carpets were stained and the windows were dirty. We were happy but a visit from the hotel inspector may help them get the most from this old hotel.

Very good communications and they helpfully accommodated my elderly father's needs

The breakfast was good with plenty of variety. Staff were always very helpful if we asked for anything, especially upon our arrival the gentleman was extremely courteous and helpful in moving us to a different room and helping with our luggage etc it made for a good start.

The bathroom facilities were a little cramped but was clean and adequate for us. Not sure why it was classed as 'superior' room as I would have liked to have known that we had a view of a brick wall and nothing else.