Vertaa hotellit Playa del Carmen

Plussat: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Miinukset: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Plussat: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

Miinukset: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

Plussat: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

Miinukset: Nothing. We truly found nothing we didn't like.

Plussat: The staff, food, hotel rooms, pool, beach

Miinukset: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

Plussat: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

Miinukset: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

Plussat: Service, food, pool, rooms.

Miinukset: Coffee is bad. Fruit juice for drinks bad.

Plussat: Everything

Miinukset: The only thing I didn't like was the coffee at breakfast. All coffee at other restaurants was great. I truly enjoyed everything.

Plussat: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

Plussat: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

Miinukset: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

Plussat: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

Plussat: Staff, friendliness, Spanish tapas and Spanish guitar at restaurant. Parking in building, pools, garden, courtyard, balcony. Quiet for inner city. Beach towels. Price.

Miinukset: Bathroom, clunky, loud air con, pillows, bed linens and bedspread. Dark room. Breakfast options wide but quality average.

Plussat: Beautiful pools and gardens, nice quiet rooms, great staff.

Plussat: I really like the hotel because I booked the hotel based on the event I thought I would be in and found out it was further away from Playa Del Carmen management was able to let me check out early even though I paid in full and refund me for the difference. The hotel location is perfect close to everything.

Miinukset: Just wish they have elevator go to our room other that is a great hotel

Plussat: I book this hotel because of it's good review and it turns out to be true. It's nicely located next to their city hall which is pretty the center of the town. You're couple blocks away from the beach and the famous 5th ave so we're talking walking distances. Our concierge Pedro is very nice and friendly from day 1 communicating on emails. The other staff makes you feels welcome too, Conrad and Gabrielle comes to mind. Complimentary breakfast is nice and I get to stuff my face. All and all they get it, you'll leave feeling money well spend and wanting to come back.

Miinukset: Closet size shower could be a little claustrophobic.

Plussat: Access to bikes for all hotel guest was a great way to get around.

Plussat: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Miinukset: Not enough bikes around.

Plussat: Staff and the speciality resturants, beach.

Miinukset: The smell and dampness of the room was awful.

Plussat: Romantic atmosphere, wonderful whirlpool bath tub big enough for 2, fun bartenders, gorgeous beach very clean, food was great

Miinukset: No honeymoon extras or upgrades available, nonalcoholic drinks served on the beach you must request alcoholic ones, was offered weed and other drugs over 15 times from 'cigar sellers' very annoying!!!, had to wake up early to make reservations

Plussat: Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible

Miinukset: We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .

Plussat: The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place

Miinukset: For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night

Plussat: The shower area was beautiful with two ceiling shower heads.

Miinukset: Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.