Playa del Carmen hotellia

Plussat: Grounds were beautiful

Miinukset: Room

Miinukset: Uncomfortable beds Horrible food Unfriendly staff

Plussat: The attention given by staff!!!!

Plussat: It`s a very beautiful resort. lot to do.

Miinukset: I thought the food at the buffet was average at best, could have been a lot better

Plussat: Staff was always cleaning

Miinukset: Had a couple housekeeping issues, only have two choices for beer

Plussat: Overall, my family and I had a great time

Miinukset: I wasn't aware that you had to wear formal clothing to attend different restaurant.

Plussat: Variety of food was awesome and so were the juices. We especially liked the restaurants. Service was great and lots of smiles. Very clean.

Miinukset: Would like less oil used for cooking. Would like colder milk.

Plussat: The restaurant buffet offers a lot of variety. Even though the cooking is on a large scale the food is still tasty. The "standard" room at Tropical was lovely - very big with a lot of storage space, quality furniture and a comfy bed. They clean every morning and stack up your fridge with beverages. The entire staff is very kind and helpful making you feel at ease all of the time. We were impressed by the cleaness of the facilities - it's a huge resort and it's good to know that they are constantly taking care of it, otherwise things would quickly start to go south. If you're looking for a few days of complete relaxation, just enjoying yourself by the sea and beach then Barcelo is the place to go.

Miinukset: The biggest and more or less only downside was that you need to pay 20$ for the wifi per day.

Plussat: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Miinukset: Nothing, it was absolutely perfect

Plussat: everything

Miinukset: expensive

Plussat: Everything excellent!

Miinukset: Nothing

Plussat: Everything. Everything was perfect and made my engagement perfect.

Miinukset: Nothing... everything was perfect

Plussat: Staff is genuinely happy to help.

Plussat: The staff could not do enough for us, it was almost as if we did not ask for enough stuff to challenge them. Amazing experience.

Plussat: Everything about this place is PERFECT! Every detail, every staff member, EVERYTHING! If I could give it 6 stars I would. This place is beyond amazing.

Miinukset: Not 1 thing, it was PERFECT!

Miinukset: We wish the food was less experimental, fusión, gourmet, and more tradicional.

Plussat: An extraordinary hotel that is a master at making you feel special--no matter what your age. Because it's expensive, I was worried that it would be stiff and snobby...it was anything but. The hotel guests were almost as delightful as the hotel staff who I would have loved to take home with me. Vacations are for pampering yourself. This hotel has got that down to a science.

Miinukset: My only complaint is that they quote a price but it actually ended up being 30-40% higher once you added all the fees in. Once you got used to it, it was okay though.

Plussat: We were celebrating our honeymoon, our plan was to stay in Playa del Carmen (Rosewood) for 5 nights and then in Tulum for the next 5 nights. The Rosewood Mayakoba was so great we ended up leaving Tulum after the first night there and coming back to the Rosewood where we spent 9 night out of 10. The staff is genuinely happy to be there, everyone is so welcoming and helpful, you just don't want to leave this place. Truly felt like our home away from home.

Miinukset: The tours were overpriced, we ended up booking tours directly without going through the hotel.

Plussat: The staff was very friendly all of them

Miinukset: Italian Restraunt music noisy

Plussat: Friendly staff, well maintained hotel and nature

Miinukset: Quite humid in the room especially for people travel from non-humid places. De-humidifier might be suggested.

Plussat: Food was excellent (but pricey) and the serenity and natural surroundings were fabulous. The hotel partnered with an excellent travel agency, Maritur, who arranged our airport pickups and two excursions. We had a wonderful time.

Miinukset: Time to do some light upgrades in the villa bathrooms. Some rust around tub fixtures, shower fixtures old, and shower layout allows water to puddle in the bathroom floor.

Plussat: The food is excellent. The service exelent

Plussat: The room was big, private and very clean. The food is exceptional, fresh and upscale. The staff is very attentive.

Miinukset: If you can avoid their ‘meal plan’ (making it an all-inclusive), dining and drinks are much better when you are not on the meal plan.

Plussat: Loved that everyone has their own private villa - I felt like I had the entire resort to myself . The staff was also super friendly

Miinukset: The beach was gorgeous but the actual ocean wasn’t as crystal clear and blue as Cancun :/

Plussat: The private pool is amazing

Miinukset: Food is very expensive and not great

Plussat: The spa was incredible. And the staff so lovely.

Miinukset: Wish there had been a group yoga class each morning.

Plussat: Great service

Miinukset: It’s not as clean as an American would come to expect from a hotel...

Plussat: Customer service in general

Miinukset: Food and drink prices are really expensive

Plussat: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Miinukset: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Plussat: Most beautiful hotel in the world

Miinukset: Everything was perfect! Don’t have anything negative!

Plussat: Extraordinary service at check-in by our resort host David, dining reservations by Denny, prompt cart pick up’s to beach, tennis, etc.; excellent choice of restaurants and menu - fantastic spread at breakfast buffet, wonderful amenities and service all around.

Miinukset: We loved everything!

Plussat: Everything was a beautiful, delicious. Everyone was so friendly and so much detail to the place. The river lagoon was so much fun to play and swim. The place is big but it never felt crowded except at 9am breakfast buffet. The all inclusive fun is such an awesome feature. The cameras around the hotel and parks are so convenient, genius idea! I highly recommend this place, It doesnt disappoint. We will be back many times

Miinukset: There was a dress code at all the restaurant and buffets after 6. Men have to have sleeves and only brown leather sandal or closed toe shoe that wasnt well known but not a bad thing, just made for a long walk back to the room. Make dinner reservations a week out. Wish pools stayed open til 10

Plussat: the staff were amazing, knowledgeable and super friendly. The rooms were excellent. Large, comfortable, very modern, and so clean. The mini bar is included and stocked daily. Nice little turn down service and present on your bed every night. The food options were incredible!! The fact that 24hr room service is available and included in the price was really helpful especially when we got in late of an evening. The parks are really good fun. The busses and boat taxis were quick, cool and efficient. The excursions were fun and very interesting. Pick up was really easy and everything flowed really well making them very enjoyable. They really have thought of everything here to make your stay special. I would 100% recommend this resort and will be back in the future.

Miinukset: The ATM at the hotel was out of order so we were unable to get cash out however there are ATMs at the parks and you can charge everything to your room so it wasn’t a massive problem.

Plussat: Xcaret exceeded our expectations. We went on our honeymoon, as our first time going to an all-inclusive resort we were a bit worried it would be trashy - it was anything but! The staff were incredibly attentive, all the restaurants were delicious and the trips and parks well organised and fun. It's also beautiful to walk around and an army of staff are constantly working in various ways to ensure you're looked after. We couldn't recommend this place enough!

Plussat: All the extras such as park access really made the stay fantastic.

Miinukset: Really minor but room didn’t include a map, so took us a couple of days to figure out the restaurant situation.

Miinukset: Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Plussat: We would like to briefly summarize our days as follows: + the rest of the staff very friendly and helpful + good food + very nice hotel complex, much love for details + very nice rooms, modern and comfortable + very good fitness center

Miinukset: - - Checking took one hour, (long queue) - the second room for our children was not ready yet and had to invest another 30 minutes later - very tedious! - Hotel room price was charged 2x our credit card - Lobby employees often unfriendly or did not have time - no instructions to the hotel, have no time - China-Restaurant was unfortunately always occupied

Plussat: Everything was perfection !

Miinukset: They wanted to make me buy the membership. Lady was an awful seller. I told her I didn’t want the membership and she kept insisting until I got really mad and had to leave. They sent Champaign to my room after....

Plussat: Everything was ridiculously amazing would come back a thousand times

Plussat: Staff are brilliant, they cant do enough for you. Probably one of the most enjoyable parts of holiday. Easy to get from and back to airport. They offer plenty to do during day for e.g. water parks, chichen itza excursion. Plenty of food and drink. Coffee and food carts throughout resort. Beauty and tranquility of resort amazing and although we didnt have children with us, it seemed like a great place for them with the swimming pools. Life guards were numerous in number. Great variety of restaurants. You feel safe.

Miinukset: There was not much signage around hotel for e.g when you first arrive and want food, its hard to get your bearings. Theres no in-house entertainment at night that we knew of, unless you went to a restaurant for beer but this is of no use to those who dont drink much. Corridors could be very noisy at night in the AM but we never highlighted this with staff, as it was enough to wake you up but was usually over after a short while.

Plussat: Although I am not the biggest fan of All Inclusive hotels, I was very positively impressed by the Hotel Xcaret. The location and hotel area are very nice and offer a wide choice of pools, restaurants and entertainment options. In addition, the quality of food and beverages at the bars and restaurants is excellent. The rooms are spacious and well designed, using local touches in the decoration and offering a lot of comfort and luxury.

Plussat: How clean it is and the staff hospitality

Miinukset: Nothing

Plussat: Access to bikes for all hotel guest was a great way to get around.

Plussat: Tranquil location Food was good

Miinukset: Can only bike or travel by golf cart. Lots of kids at the resort. Only ten bikes for kids. At least 50 kids at the resort. Took 1.5 hours to get bikes. Kids paid cooking class was eat cotton candy (they didn't even watch the making) and movie.

Plussat: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Miinukset: Not enough bikes around.

Plussat: Everything! I loved the amenities!

Miinukset: N/A

Plussat: Well the resort is amazing I’m very happy to have chosen this place I want to thank especially Horacio Lopez very good attention and excellent person helped me in everything

Plussat: Seaweeds everywhere. I wouldn't recommended this hotel at all.

Miinukset: Beach

Plussat: Nice beach to walk on. Big pools. Food was good.

Miinukset: Wouldn’t allow 17 yo to workout in the gym but you could if you stayed in the palace. Not sure why there was an age difference by location.

Plussat: Beautiful grounds, polite , pleasant staff

Miinukset: Not enough language competence in desk staff Special restaurants were not very good, one really BAD

Miinukset: food was only so-so, buff was always the same. pretty blah

Plussat: Very smile staff

Miinukset: There is not group games on the beach or swiming pools

Plussat: Beautiful spa, Candy and Coco gave awesome massages and facials!

Miinukset: Our room was right next to the theater and there was a show every night at 9:30.

Plussat: Facilities

Miinukset: I got a food poisoning from the hotel restaurant

Plussat: Everything was wonderful! A very beautiful place and all the staff were very friendly and attentive!

Miinukset: No problems at all!

Plussat: This hotel is a big and fantastic great resort. It is managed very well. They even have an own app to download to find your way through the resort and get an idea about the service they offer. A A double-decker bus is available to transport the guest within the resort-jungle. All food you get is well prepared and a pleasure to the eye. The staff takes care about you. >12 special restaurants: good, but also here time counts and they feed you up fast to get the next guests in.

Miinukset: Disadvantage of the resort: everything which is not part of the package is twice as expensive as outside. That refers to cloths, wine and food The advantages tours offered are too expensive - book with external agencies- TripAdvisor is a good platform here. Major negative point: I hate to see people walking around with animals selling photos. We all no the sad stories behind the gate of the grownup animals then. And I do not understand why they have to keep Dolphins in a basin to show them to the stupid people watching this terrible show while 100 m besides the basin is the Caribbean Sea. And finally: at this price level it is a shame to charge USD 45 extra per week to get free WLAN - and even this is limited to two devices for a family.

Plussat: Amazing place. Pool was super clean, staff was more than amazing, food was great...every single detail was perfect. I’m definitely coming back here.

Plussat: The staff were great ! They really take care of you and pamper you . You basically do nothing but relax . Karla at the golden pool is the best waiter ever !! Gracias Karla for taking care of me .

Miinukset: The room need to be updated . They are quite old

Plussat: Buffet style meals at breakfast and lunch was excellent with so much choice - be prepared to be strong willed or gain a few pounds. Every restaurant we visited in the evening was excellent - particularly enjoyed L'Alsace and Ginger. Entertainment in evenings also excellent - the 3 tenors brilliant. Would happily return here

Miinukset: Sometimes the service was a little slow at the pool bar or staff sometimes forgot drinks at breakfast but they are very busy and it wasn't really a problem. People reserving sun loungers and then leaving them unoccupied all day was infuriating!

Plussat: The property is amazing and very well kept.

Miinukset: There is not a lot to do for night life after the shows and music are over. No games in the sports bar anymore.

Plussat: We absolutely loved the entire property! Everyone's attentive service made our anniversary vacation extraordinary. We can't wait to go back!

Plussat: Food, service, activities. Everything was wonderful.

Miinukset: Nothing. Just a little hot and humid here in July!

Plussat: Consistent appeal and upkeep.

Miinukset: I wish it's wifi was available while on its beach.

Plussat: Everything

Miinukset: Having to leave

Plussat: There was nothing not to love about this place. First rate service and experience. There is so much attention to detail in every aspect of VIM. We loved La Hacienda for dinner. The plaza is good in the evening. Don't be afraid to ask for a shuttle to wherever you need to go. Also, try the orejas at breakfast.

Miinukset: I didn't like the coffee creamer used, but it's minute.

Plussat: Great location, staff are so lovely and attentive. All areas are really clean and the food in the restaurants has plenty of choice and taste great. Would definitely recommend and stay here again

Plussat: Beautiful hotel and amazing staff. Swimming pools were great, we liked that you could go to main pool for a day of fun or golden pool if you wanted a quieter day. All restaraunts were amazing and breakfast and lunch buffets are great. All staff were really friendly and very attentive, they made our holiday really special. We had an amazing experience here and will definitely be back!

Plussat: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.

Miinukset: The problem of seaweed in the beaches! The cusine suppose to have an international standard

Plussat: The staff, the pools, the beach. If you just want to sit on the beach all day and be waited on and don't really care about the room it might be for you.

Miinukset: The rooms were uncomfortable and needed updating. Sea facing rooms balconies practically facing each other so no privacy and all seem to be right overlooking the bar/restaurant (view of the ocean in our room 26 almost totally obscured by the huge roof of the bar as well). Smoking allowed on the balcony and our neighbour was smoking cigars so it wasn't nice to sit outside. Food hugely expensive. Hotel needs a bit of TLC. Captive animals really upset me. They keep a peacock in a tiny cage and put a poor stressed looking parrot out each day for people to gawk at.

Plussat: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .

Miinukset: Food was excellent . The provided cooking classes are super nice

Plussat: Second time there love the place

Miinukset: Second time there love the place nothing

Plussat: Food was excellent. Beach was fantastic. Pools were OK. Staff was fabulous. No TV's in rooms was different. Beach lounging is great. Location is great. Very quiet.

Miinukset: No TV in rooms. Rooms are OK, but not great.

Plussat: Beautiful traditional property with anazing beach, pools and gardens

Miinukset: Wasn’t overly keen on the food but maybe I ordered the wrong things for my taste

Plussat: Staff were exceptionally helpful and friendly. Beach was excellent and not at all crowded - plenty of beach beds (free of charge). Restaurant was good although expensive (by Mexico standards - not London standards!). Very friendly beach bar open until late evening. Fitness centre well-equipped. Bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi. Bathroom good as well. Hotel in a very quiet position well away from the main coast road. Close enough to Playa del Carmen and Cancun for an easy visit (but why would you? not recommended, either of them!!); 30 minutes from Cancun airport.

Miinukset: The only gripe was the pricing - it is expensive (but its very high quality). But also everything is priced excluding tax and service, so add 16% +15% to every price you see : room rates, bar, restaurant etc. Belmond : just include the tax and service and be done with it! otherwise, it was very enjoyable, and a hotel to which we will definitely return if we get the opportunity.

Plussat: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.

Miinukset: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.

Plussat: great area with oustanding attention from the staff

Miinukset: the restaurant prices are rocket high, no idea why, doesn't make any sense

Plussat: The beach was amazing. The hotel staff at the RIU was assume, always looking to serve or help. A must return.

Plussat: The hotel speedy assistance to any problem.

Miinukset: They seemed to spend allot of time in my room I had to keep. Coming back to make sure none of my belongings were gone.

Plussat: We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!

Miinukset: A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.

Plussat: Fantastic Staff

Miinukset: Poor Beach, Inadequate selection of dining facilities and poor gym. Very small hotel, the photos are deceiving. Loud noise from the hotels next door day and night, earplugs issues as part of your welcome pack says it all. Overall great staff trying to make up for poor location and facilities. Not a typical Viceroy. Stay at Banyan Tree, less money and a far better hotel in all aspects.

Plussat: Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble

Miinukset: WiFi in the villas is not great and the TV sets need upgrading

Plussat: The resort is gorgeous. The staff is amazingly kind.

Miinukset: The restaurant wasn't good. We tried twice. It's very expensive but not good at all.

Plussat: The property was impeccable! Clean neat the staff was AMAZING exceeded our expectation. Feel like there was more staff than guests..got spoiled! It was hard to leave.

Miinukset: Hard to control mother nature the actual ocean beach was rocky but they compensate by providing beach shoes free of charge and the cabana beach service was through the roof!

Miinukset: The Listing on booking and Property website mentioned that there is a huge stretch of amazing beach. We have booked the property to enjoy the beach but were surprised to find out that the beach in un-usable and rocky. This is miss leading to customers and false advertising. Booking.com should also clarify this on their listing!

Plussat: A perfect getaway for couples - no children, small boutique feel, personalised service. Food and service was excellent. Taxis readily available to take you to Playa del Carmen, a ten minute ride away.

Miinukset: Resort charges mandatory 15% service charge which is fine as the service is very good. However, it is uncomfortable when staff point out on each bill the 'additional tip' section. Either service is included or it isn't.

Plussat: The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.

Miinukset: Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.

Plussat: Perfect hotel, with lovely staff!

Miinukset: Nothing

Plussat: The customer service was very good especially at the bars. Food was very good.

Miinukset: Too many rules. Not enough staff. Not enough service in some places. Shows just ok.

Plussat: The landscaping, our housekeeper, and bar staff at the pool.

Miinukset: ANTS IN ROOM & BED, poor customer service from management, staff with bad attitudes (that expect tips for lousy service), terrible food at buffet (we got food poisoning), crowded beach, old rooms. I've had better experiences at hostels in Tijuana.

Plussat: The pools were great and the beach was beautiful. The beach is a very short walk from the hotel so don't let that discourage you. Food was great, especially compared to other all inclusive hotels I have traveled to in the past. Staff are very friendly!

Plussat: Perfect experience, all staff so nice, amazing food, made us feel like a million dollars!

Miinukset: Nothing

Plussat: The location

Miinukset: Need more diverse food in the dinner buffet. They served the same menu every day.

Plussat: The rooms were clean and quiet. We were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space. The resort is very large and the staff is friendly - especially if you tip - a bit less so if you do not. Our kids enjoyed the activities at the pool and the shows in the evening.

Miinukset: The front office staff and the bellmen could explain the resort and its amenities a bit more upon check in. You basically need to discover things on your own. The food in the restaurant was average - many things became stale or overcooked when sitting under the heat lamps.

Plussat: The resort was very clean, and the drinks were well made.

Miinukset: The size of the riu isn't well represented in pictures. This place is massive and crowded. It was a five minute walk to the lobby and a fifteen minute walk to the beach. Unless you get up early and snag a chair at the pool, there won't be any available. The crowds at meals were overwhelming and rude. The single king room was actually two double beds pushed together with scratchy sheets. All in all I was very unimpressed with this resort and will not be returning.

Plussat: Being able to go to other Riu Resorts properties in the area

Miinukset: The wild animals roaming freely

Plussat: Very nice and big resort with a wonderful integration between nature and architecture: there are a lot of free animals (monkeys, iguanas, tserekes, peacocks...) in the beautiful gardens. The buildings are clean and beautiful too. The bedroom was big, clean and convenient, although the decoration is a bit old (apparently they’re planning to renovate it soon). The food and drinks are amazing! That is the best. Totally worth it!!! The staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly.

Miinukset: The dinner time in the buffet and restaurants goes from 6:30 to 9:30, hence the shows in the theater shouldn’t start at 8:30! Otherwise, you go to the restaurants and miss half or almost the entire show... Likewise, the shows end at 11:00 and there is no disco or club in the hotel for those who want to dance at night... Sunch a bummer!

Plussat: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.

Miinukset: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: Beautiful grounds. Great beach. Housekeeping staff do a great job with room upkeep.

Miinukset: The resort is very dated. All the rooms have an awful smell. The food was so so. It took a lot of effort to get help with things like a broken safe and additional hangers in the room. The evening entertainment was at the level of high school performances. There was no evening dancing anywhere.

Plussat: Beautiful resort with wonderful staff.

Miinukset: Black mold in the washroom

Plussat: Food selection good a few more healthy options would be nice.

Miinukset: Staff not used to solo female travellers. I was constantly asked where my husband was and they had a problem providing a table in the Restaurant for just one person. No proper policing of use of sunbeds at pool or beach. Towels left out before 7 am.

Plussat: The food was standard - some great and some okay but never bad. There were a lot of activities which was fun. The grounds include a beautiful jungle with lots of wildlife, which we loved. We did an introductory scuba diving class, which included 2 dives, at the property and loved it. Everyone was super friendly and patient. I had my 3 kids there trying it for the first time and it was such a positive experience. It was expensive but worth every penny considering how much focused time they spent with us.

Miinukset: My biggest complaint was that we couldn’t get into their restaurants for dinner every night. We had 3 nights out of 7 nights that we could make a reservation at one of their restaurants. Without a reservation, made at least a day or two earlier, we couldn’t eat at the restaurants and had to eat dinner at the buffets. This wasn’t clear to me when we booked it.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: Very nice beach and pool, reasonably good buffet. 3 from 5 restaurants (for our opinion Italian - #1, Mediterranean - #2, Japanese - #3) are pretty good. Jungle with animals is very nice attraction for kids and adults. All restaurants has a space and modular tables, good for big groups and parties. Concerts and shows every night.

Miinukset: Lot of confusion with restaurant reservations and usage of discount coupons. Need to spend time on double checking everything, customer service persons don't have proper information and using system limitation as excuses. They give you discount coupons but when you try using them they say it doesn't apply even if coupon is clearly mention the service. If you insist you will get the discount, if not you will pay a full price. Steakhouse and Mexican restaurants are pretty low level - don't spend your reservations on it, you can go there every day without reservation. Some rooms has bad smelt and air quality. Mosquitos treatment can be done better.

Plussat: Amazing service, hospitality, ambiance, wildlife, walkways were wonderfully lit in the evenings for romantic walks, pool was gorgeous. ATM in lobby, speedy taxi requests AND price list was very helpful. Going the extra mile like extension cords for sleep apnea machine and extra pillows.

Miinukset: Lack of beach loungers, undercooked burgers at the the burger station, not fully knowledgeable bartenders (perhaps language barrier?) black mold in bathroom on tiles.

Plussat: The location is beautiful. The staff was friendly.

Miinukset: I requested a king bed but was given 2 doubles. The did not accommodate a change of room. They had no nightclub and the entertainment was boring.

Plussat: I liked the beaches.

Miinukset: Nice n clean.

Plussat: Everything! Super clean, food was excellent, beach had some seaweed but not bad at all. Staff was super attentive. We were always greeted with smiles. The grounds are beautifull. Tranquil! We absolutely loved this resort. Oh, and drinks were great!

Plussat: The food was simply amazing! All of the restaurants gave us a culinary experience we’ve never had before. All the staff members were simply amazing! Jose, Carlos and Erika at Bar Alegría we’re the best and created great relationships with us. Nicholas made our dinners memorable at two different restaurants during our stay. Our room was always neat and comfortable, we even had a special surprise for our honeymoon which made it so special. All the staff at this resort make our experience an unforgettable one. We will definitely return again!

Miinukset: The rooms were a little hot at times. The entertainment could use a little more energy. We felt their wasn’t as much entertainment options as we’ve experienced at other resorts. We weren’t able to experience the hibachi grill or chefs table due to limited reservations.

Plussat: The service is great!

Plussat: Breakfast was fantastic!! Wonderful buffet! Great made to order omelettes!! Lunch buffet was wonderful also! Both breakfast and lunch have menu orders also! I loved ordering food around the pool and also on the beach!

Miinukset: The dinners could have been shorter. I would have also liked a dinner buffet, instead of all reservations at long dinners! I would have liked the snorkeling trip to be $30-$35 instead of $50. Everything else was great!

Plussat: Very relaxing vacation! Adults only is a plus! The restaurants in site are really amazing!!!! Staff is incredible nice to everybody! I would definitely go back!

Miinukset: Everything was very nice, room, staff, pools, food! Nothing major to complaint!

Plussat: Plumbing backed up overnight and when we woke up there was sewage standing in the shower and the toilet would not flush. Staff said it wasn’t “big enough problem” when we asked for new room. Housekeeping came and cleaned but we still questioned their sanitation methods. Room was once very fancy but you can tell it has been painted, repainted, and painted again. Previous guest’s shower gel was left in the shower. Random hair was found in the sink. Ant was in my melon salad at Las Ventanas (worst restaurant on the property in my opinion). The landscaping is beautiful and a couple of staff went out of there way to be accommodating. Everything else was sub-par. I regret booking here. The great reviews must be a lot older and not recent....

Plussat: Excellent. The room service was superb.

Plussat: The staff and no children allowed.

Plussat: Fantastic facilities, great food and very friendly staff.

Miinukset: Check in process is a bit slow. Maybe have a look at what can be changed to speed up the process.

Plussat: Room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on the beach, Infinity pool looking over the ocean, late night snacks when you want, buffet service offered during breakfast and lunch, concierge service was the highlight of my honeymoon offering romantic gestures like rose petals and folded swan towels on the bed, landscaping was great, fitness center and hot sauna, bell boys were helpful to get a taxi with less than a 2 minute wait, excursion services offered at the resort, sports bar and many more to list.

Miinukset: Pool side manners near the infinity pool was horrible. Guest were waking up early in the morning to place items on the lay out chairs near the pool and they did not use the chairs until later in the afternoon. Some guest did not show up on their spot until 3 to 4 hours later. Royal Hideaway should make restrictions to saving spots near the pool and rules that will allow guest who want to use it can when they want. I was there for 10 days and it was only until the 7th day where I decided to wake up early to save my spot. Because of this issue, I MAY look into another resort on my next visit to Carmen Del Playa.

Plussat: Beautiful hotel! Felt like we were staying in a little treehouse. Loved that we had our own balcony overlooking the pool with a hammock. The pool was lovely- kept clean and sunloungers were more like beds which meant they were really comfortable. Breakfast was nice and staff were really nice and helpful. Location was great being only across the road from 5th Avenue. Would definitely come back! This was an amazing hotel!

Miinukset: It was quite noisy in the morning but it was due to wildlife so out of hotels control and they supplied earphones which cancelled out any noise

Miinukset: THE HOUSE CLEANER STOLE MONEY!!!

Plussat: Nice hotel, good location with everything we needed within walking distance. Very clean and peaceful pool. Rooms are spacious and clean but maybe a bit outdated, could use an update. Breakfast is served in the restaurant nextdoor, is a buffet with lots of choice and friendly service.

Miinukset: When we arrived we got the message from the lady at the reception that they were having difficulties with their bartender so that when we would want drinks at the swimmingpool that we could ask her, which seemed a bit strange but a sufficient solution at the same time. The beach bars that are associated to the hotel are not in the proximity and are very expensive.

Plussat: Amazing, amazing, amazing, beautiful hotel makes you feel like you are in the middle of jungle in fact you are in the middle of town Playa del Carmen, great location to get to the beach, shops, restaurants, breakfast is great, staff is so friendly, so lovely, this hotel has made our stay very special. Thank you.

Miinukset: Nothing, everything was perfection.

Plussat: The atmosphere was amazing, located at the downtown, walking distance to every nice spot.

Plussat: The location

Miinukset: The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience

Plussat: The location

Miinukset: the buffet, the food wasnt that good

Plussat: The pool surroundings and the location

Miinukset: Decoration inside the rooms could be a bit better.

Plussat: It’s beautifully designed. The pool courtyard is simply gorgeous, day or night. Feels like you’re stepping into a little jungle. The room’s decor was simple, but very clean and comfortable. Shower pressure and temperature were great. And the hammock outside the room is perfect to chill. I read a lot of reviews that spoke about the noise, but I heard nothing. Had a peaceful night and a good sleep. Breakfast was nice. Staff were kind. Location is great. 10min walk from the ADO bus station and right by the hustle and bustle of the 5th avenue, with plenty of shops, bars, restaurants and pharmacies around. Also a short walk to the beach area. I felt very safe both in the property and the area around (I did not go out at night though).

Plussat: The pool was lovely, loved the hammock outside our room (it was so nice to sit on our balcony in the hammock when a sun shower came through), it’s super close to everything 5th ave and the beach, good breakfast & definitely felt like a little oasis in the middle of playa.

Miinukset: Even though we were in the farthest back room you could definitely still hear the bass from Coco Bongo at night so if you’re a super light sleeper this isn’t for you! We sleep with a sound machine on though so it was fine! Would have been nice to have a little better service around the pool as well, we definitely would have bought more drinks if the guy came by often!

Plussat: Everything was perfect, the spa is really 1st class...

Miinukset: Would be perfect if the curtains would really make the room dark at night...

Plussat: Location, Service, atmosphere, price.

Miinukset: Nothing!!!!

Plussat: What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

Miinukset: There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

Plussat: The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

Miinukset: The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

Plussat: Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.

Plussat: Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good.

Miinukset: Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.

Plussat: great range of food asortiments, great big pool, lot's of nice activities all day, great shows in the evening, kayaks available for free 1h / day

Miinukset: sound proofing not as good but ok

Plussat: Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast.

Miinukset: Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.

Plussat: Staff very interactive and nice. Love all the wildlife

Miinukset: Bed was very hard

Miinukset: The WiFi on the beach wast so good

Plussat: Overall, we had a very nice stay. Nice property, friendly staff, good food, spacious rooms and beautiful beach.

Miinukset: If I could make some recommendations, they would be to update the décor in the rooms, bedspreads, curtains, etc. and the buffets don't have A/C so they need more fans/ventilation.

Plussat: The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

Miinukset: I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

Plussat: The resort is situated in a very dense jungle with Howler Monkey's, Peacocks an a very large and cute rodent type animal that I cannot remember the name of. Don't think of a rat or mouse but a large non-aggressive fun to watch animal. I truly enjoyed walking from the room to the beach every day, as the surroundings are beautiful and the sounds of the birds, monkeys were surreal.

Miinukset: The Buffet was very substandard. Many things didn't make sense, such as, there would be a tub of Nacho Cheese next to a bowl of fruit salad but no chips anywhere. Instead of having a section that would normally have ceviche and fresh seafood, they would go the very cheap route of having bowls of different kinds of Jams for toast even though it was lunch and dinner time. The food at the buffet was okay, but after several days became mundane as it was always the same. They will not allow you to make a plate to take to your room....wow, just wanted to have a pleasant dinner in my room with my wife, I ended up one night after finally becoming so frustrated with this policy, ignoring the greater at the entrance and walking out with a plate of food while she tried to make me return the plate..I know that is rude of me however if I payed for a all-inclusive resort, not in any way cheap or economy, I should be able to bring a few donuts and cookies back to the room. Room service is available however, very limited menu, the taco's were good. This is very much a children oriented hotel, maybe I should have read more into the details of the resort, I don't want to spend the time doing that now. Examples.....I'm a drinker, especially when on vacation, my previous experiences at other resorts would have a mini bar in the room, when I say a mini bar, it should have at least a few choices of cheap liquor available, this resort had a refrigerator with 6 beers, 4 cokes and 6 bottles of water. I asked all over the resort if there would be somewhere to get a bottle of Vodka to no avail. Almost had the great bartender at the sports bar let me purchase a bottle under the table, but he made it clear that he could get into trouble if someone found out about it. I didn't want to put him/us in that position. I found that you could leave the resort and walk several blocks down the road for a liquor store. The bars are scarce at this resort as well.

Plussat: Beautiful property that flowed well with the natural settings around it. Loved the flamingos, swans, monkeys and peacocks all around. Great service and excellent food. We enjoyed the excellent breakfasts and quick meals at the Tulum and Cozumel buffets and enjoyed fine dining at the La Gondola Italian restaurant.

Miinukset: Pool area can get crowded.