Playa del Carmen hotellia

Miinukset: Uncomfortable beds Horrible food Unfriendly staff

Plussat: Staff was always cleaning

Miinukset: Had a couple housekeeping issues, only have two choices for beer

Plussat: Food and drink were excellent.

Miinukset: Staff were friendly on check in but not so friendly when checking out. The rooms are a little outdated for what you would expect in a 5 star hotel.

Plussat: Access to bikes for all hotel guest was a great way to get around.

Plussat: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Miinukset: Not enough bikes around.

Plussat: In general , the stay was good , the people in the service was excellent

Plussat: Service

Miinukset: All prices in US dollars- we are from Canada

Plussat: The property was gorgeous. The pools were huge and the beach was incredible. The food was very good. It was expensive but was worth the price. The kids club was great and the boat rides were so fun. I can’t wait to go back.

Plussat: Everything was great. The only complain , why do you have to use a picture like the one in Celebraciones in the last page to show that everybody is welcome? Accept anybody but do not advertised like that. There are still children That can’t understand those things and many adults too, so, RESPECT them.

Miinukset: What I told you before!

Plussat: Staff was nice and location is beautiful.

Miinukset: Very run down place (pool tiles were falling off and the facilities felt very 90s) and the hotel was way too full so there was not enough staff. Service very slow and bad system with reserving pool chairs and beach chairs early in the morning in order to have a space!

Plussat: This hotel has a great staff and an excellent breakfast. It is in the gated community of Playacar, making it a very safe place to stay and go for evening walks. It is on a Golf course and has lake views and has an adequate pool. In it's heyday, it was probably top of the line. The staff bent over backwards to help in any way they could. The breakfast staff is friendly and courteous and we enjoyed the variety of foods offered.

Miinukset: Unfortunately, this is a tired old hotel that has seen better days. We stayed here a couple of years ago and thought that maybe they might have fixed things up a little more by now so we decided to try it again. The air conditioner in our room leaked water the whole time, the bathroom had inadequate lighting, bed was hard, pool was still missing some tiles. It needs a lot of fixing up to bring it back to it's former glory. If the company would invest some more money in bringing it back up to a higher standard, it would be great value for money and they would get more guests.

Miinukset: The buffet could be better.

Plussat: Great location inside a facility with 24 hours security.

Miinukset: I think they need renovation

Plussat: Great breakfast with fresh fruits and amazing pancakes

Miinukset: The water quality of the pool was a bit poor

Plussat: It was all perfect. Room very spacious and the spa services was excellent, i had the best massage! Breakfast various and tasty. One of the most relaxed property! Would love to come back!

Plussat: Hotel inside Playacar gated community. Very close to the attractions. Good old hotel, ok in relation to price. Could be a very nice boutique hotel with a Decoration/pool revamp.

Miinukset: Breakfast could be better. Swimming pool is too old, cannot be used furniture in the swimming pool the same, old. Spa is beautiful, used to be very famous in Playacar. Now it is in very bad shape of conservation. Hotel offers a beach club at Ikonik, (Carmen hotel), it helps. Hotel is very nice, golf course front, building is beautiful, but in general needs a revamp/update. There is no reception, just a small desk. Park car and bring the suitcases yourself 100 meter far.

Plussat: This was my 3rd. Time staying at Eurostar and once again I had a great time.

Plussat: I was given a golf view room. The hostess was very kind and diligent.

Miinukset: In order to access Playa del Carmen, I had to call a taxi willing or unwillingly. The hotel is kind of hidden within the Playacar community.

Plussat: The hotel is lovely!!!.... simply beautiful with details on its construction on every corner outside and in the bedroom. The staff goes the extra mile. They were exceptionally friendly and accommodating and the suite felt like home more than a hotel =)

Miinukset: The pool is not the best but it is in accordance to the vibe of the hotel which is more like a hacienda like the name says.

Plussat: Very good breakfast, very nice swimming pool. For 40 euros a very good choise.

Miinukset: It is half hour walking (in nice surrounding) to the center. For us no problem, but it maybe for other people this may be a disadvantage. There is no service of food and drinks after 3 o'clock PM, but 10 minutes walking from the hotel you ' ll find restaurants ( and an OXXO), so that was no problem for us, but it maybe for other people.

Plussat: The location, the staff and the quei nature of the place.

Miinukset: No bar facilities after 1500.

Plussat: The hotel is located away from the city & the beach. The only transportation way is to use a taxi. For golf it is maybe excellent.

Miinukset: 3 of 6 days of our stay was the pool unusable for cleaning. Walking to the city took about 40 minutes....

Plussat: The architecture of a "Hacienda" style hotel made it seem quaint and inviting. Breaskfast food was made to order or buffet style and delicious.

Miinukset: Filthy dirty floors in the hotel room; no clock(took 6 calls and 3 days before we received one that didn't work and then one that worked); no top sheet on your bed; stained towels; stained bed comforters; hairdryer didn't work; ants on the table where you eat by the pool; over 100 small tiles missing on the pool floor; waterfall doesn't work; building is need of repairs; very thin walls; slow guest services; toilet seat didn't fit; needed to hold toilet handle down to flush;

Plussat: Location-friendly staff

Miinukset: Internet- breakfast-room insulation- ask first before you do anything

Plussat: Great place to stay on a budget...Hotel is 10 year old...Hotel room was fine, but dont stay in room 311-1...Next to water pump which makes a loud noise and can disturb your sleep...If you plan on going into town it is a 20 minute walk or take a cab for around $5...The spa looks like it has not been maintained very well...The restaurant attached to the spa is closed....The jacuzzi doesn't work very well...but the steam and sauna work very well and are nice...The place overall is very safe and quiet and right on the golf course...If you can put up with things that aren't perfect and service a little less than desire...This can be a great place to stay on the cheap if you just need a place to relax...Just don't expect 4 or 5 star service...

Miinukset:

Plussat: The Hotel has a nice look and an amazing pyramid on the entrance. However the pyramid is the SPA not the hotel. Breakfast is good. My room was very comfortable with a tub on it

Miinukset: There was a wet smell on the room, we asked for a 2 double bed room and they gave us a queen bed room (we are traveling with a baby). In the last night we lost the hot water and I called the receptionist to complain. After 2 hours no return and I decided to walk for it. The receptionist suggested us to shower the baby next morning... freaky, huh? By the way, baby was full of sun lotion. Anyway, we recommend this hotel however it was below our expectation

Plussat: Excellent service!!!

Miinukset:

Plussat: Excellent service and friendliness of staff

Miinukset: Beach access wasn't in walking distance.

Plussat: Everything: spa, room, the quality of the service, the welcome and friendliness of the staff

Miinukset: a bit far from the beach

Plussat: The facility was clean, the staff was extremely friendly and helpful, the food was fantastic. The stretch of beach at this property was the best along this strip. The mattress was good! Highly recommend!

Miinukset: The room we were in could use a bit of a refresher. The couch was a bit stained and worn.

Plussat: Practically perfect piece of paradise

Plussat: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

Miinukset: Nothing. We truly found nothing we didn't like.

Plussat: Staff is phenomenal. Food is excellent. The grounds are meticulous. Superb!

Plussat: The food was great. Variety and quality The staff was exceptional, especially Daniel in the beach area of Privilege. He was fantastic.

Miinukset: The checkin experience was a little long and too extensive given we were delayed and very late and ready for bed.

Plussat: Clean. Spacious. Staff was so nice and helpful. Very tropical feeling. A lot of trees and plants and flowers. Night entertainment was great. Plenty of bars. Pools were very nice too.

Miinukset: Food was average. Air conditioning wasn’t the coldest.

Plussat: Loved all of it! The staff especially! The warmth and the smiles, everyone went above and beyond for our comfort! We didn't want to leave at the end of the week! We would definitely recommend this place to anyone who wants to go and will be making plans for next year.

Plussat: Amazing. Just amazing. The beach, pool, restaurants. Valentin never disappoints.

Plussat: Amazing staff, great restaurants! Natural beauty! Our concierge in building eight was the best.

Miinukset: Our swim in, swim out room on the ground floor of building eight had a terrible mildew odor. Very unhealthy. Everything has to be laundered or dry cleaned now that we are home even though I didn’t wear all the clothes. A definite drawback. My husband was told that one of the hurricanes a few years ago recorded water waist high in the first floor buildings of the swim out suites. There must be years old mold growing in the walls. Now that we are home we realize how unhealthy our room was. Both of us feel like our lungs have a deep seated heaviness, which I can only think must be related to our sleeping environment while we were with you. You must do something about the toxic mold and mildew! My other only issue was the iron pillows. Really awful! Please offer a pillow menu! I know it sounds like I don’t love Valentin but I actually do.

Plussat: Lots of activities, great food, entertaining staff, and adult beverages

Miinukset: Would have been nice to have a coffee bar.

Plussat: The beach!

Miinukset: The inability to get even a snack not in a sit down restaurant (except room service). No food service at pool or beach.

Plussat: Clean room. Friendly staff\

Miinukset: Food wasn't that great.

Plussat: The layout of the resort was incredibly beautiful. The food and staff were also amazing.

Plussat: waiter service pool side and beach side

Plussat: Beautiful pool spacious rooms very well laid out nice views great location of the center of the city only downside is to many children on this visit

Miinukset: Too many children staying there on this visit

Plussat: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.

Miinukset: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.

Plussat: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Miinukset: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Plussat: The staff is very nice and helpful!!! They were also very kind and gave us a welcome card and sweets for our aniversary! They also managed a late checkout which made our stay amazing until the last moment!

Miinukset: Some guests left their own belongings on de swimming pool chairs so they will have a nice spot even when they arrive very late... so when I arrived most of the pool were already taken...

Plussat: Fantastic property & location, the breakfast selection was excellent. Easy check in and check out process too.

Miinukset: Wish the pool was heated It was too cold to go in

Plussat: pool area was very nice

Miinukset: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Plussat: Location

Miinukset: Very noisy in the afternoon

Plussat: The staff were all super friendly, excellent customer service, from the safe guard to the ladies that were cleaning our room. I would definitely recommend to anyone visiting Cancun!

Miinukset: Nothing

Plussat: The property itself, the staff, the location!!!

Miinukset: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Plussat: Staff was amazing and resort was very clean and beautiful

Miinukset: Nothing

Plussat: customer service playa del carmen awesome hotel

Miinukset: N/A

Plussat: Basically everything........ Unable to fault this hotel even in the present situation they have accommodated and made it something unique.

Miinukset: Ummmmmmm............ Would be good if they have a room only cost as opposed not tours etc as these may not be used

Miinukset: Staff still learning and a bit slow . Somethings not finished yet but overall magnificent

Plussat: This is not an hotel, it's something else. It's amazing. It's like an extension of the Xcaret Park itself. The photos just don't make it justice. It is so much better live.. the sounds, the birds, the plants, the smell.. amazing. There is so much but so much to do that it never feels crowded. There are so much different areas, the river, the beach, the church mountain, the boats that rapidly connect to Xcaret Park, and on and on... Cleaning is superb. All food we tried was amazing!! I could go on and on.. it's a huge and still under construction work of art that sets an amazing standard not just to Mexico, but to the world!

Miinukset: Let clarify right away this is the best hotel ever. However I would recommend to rapidly change the following things: - the check in is just very confusing. It starts at the bus that pick us at airport which was amazing however when you arrive they passe you through several people and it is just confusing. They didn't explain the hotel facilities properly however they give cards which do. It just this is not a regular hotel, it's like a park. There is maybe to much people in the reception area. - more English fluently speaking staff is required. - the bathroom amenities are not very good quality. They should totally change it. - we got a bad experience at the kayak and water paddle station as they told us different sceddule hours and in the end they didn't let us do it because supposelly was already closed (however it was officially almost one hour still open). - the member subscription plan tour although interesting is a little overwhelming.. Still, probably one of the 3 best resort on earth!!

Plussat: Everything!!

Plussat: Rooms are huge and confortable, kids club staff is amazing and Nataniel in the teppanyaki is Woow, we loved to have dinner at Xingao.

Miinukset: Sales staff has a not very kind approach, they retain people although we told them three times we wanted to go and check in, they simply did not listen. The lobby is too crowded, with difficult circulation, too many things happening at the same time, lots of times you have to go just because since many things could be solved by phone.

Plussat: Everything food delicious

Miinukset: Nothing

Plussat: The restaurants are excellent, Buffet is good, Great beach, big facility that is family oriented, Staff are nice work very hard to keep the place Running, Beds are comfortable. overall its a good value for the price

Miinukset: Stayed in the family section close to the beach the Rooms a bit outdated, Air condition is weak, bathrooms need remodeling. you have to be early or make reservations to restaurants otherwise its a long wait, The Golf cart transportation can take time to show up and unfortunately most people don't respect who was waiting first.

Plussat: All inclusive it’s great, the restaurants, the bar, the atention the employees are excelent they give great service and are very polite. The shows. Very clean and the room I had was great.

Miinukset: Because of an employée mistake in El Gaucho restaurant we end up paying an expensive( $40us ) bottle of wine .

Miinukset: Got charged more at check in. Property is large with few directions. Not easy to navigate. Very poor signage with a lot of areas reserved for elite and adults only. Spent a day just trying to figure where you are allowed to set down.

Plussat: Tonight Shows Enviroment - family time and party time.

Miinukset: Beverages sometimes are not good in all inclusive.

Plussat: The resort is beautiful. The beach is one of the best I have ever seen. The staff is second to none and so friendly.

Miinukset: The seaweed got worse as the week went on. Not the resort's fault but it did take away from the amazing beach.

Miinukset: Service

Plussat: nice big resort with the children part separated from adult section nicely rooms are very nice -- staff was great

Miinukset: never care for the food in Mexico

Plussat: All Inclusive

Miinukset: Very disappointing to upgrade your room with extra money and to find out the hotel don't know how to manage a service for your holiday

Miinukset: The family section was far away from beach access. Traveling with kids is hard but being so far away from the beach and family pool was very inconvenient. The carts that take you down to the beach would always fill up fast leaving us waiting for 30 min for a ride most of the time!

Plussat: Everything.

Miinukset: Nothing.

Plussat: Location was good, 15 min. by taxi to the Center of town ( Mex$ 120.00). The beach was Paradise! The beach towels very clean and always felt just out of the dryer!! The food offerings at the buffet, the quality and variety for breakfast, lunch and dinner was excellent. The dessert's table were very much the same every day though! All the bathrooms, at any location and time of the day, were perfectly clean and well stocked with toilet paper and air dryers. The Spa services were very good. I had a facial and a pedicure, both persons in charged were excellent! Good shower and number of towels left for the guests, even washcloths that it is not common in Mexico. Comfortable bed/pillows and clean, crispy sheets.

Miinukset: The Internet access and wifi was very bad!! Had to go to the Meeting Point for help to connect and it did not last long. In the bedrooms was specially bad. On the beach, though, in general was a lot better. Another annoying issue, ONLY THREE OUTLETS in the whole room (one for the coffee maker, one in the bathroom and one next to the bed! The Electricity wiring of that place is the most inconvenient. The bedroom was VERY POORLY lit. Light's switches: one ONLY on ONE SIDE of the bed for the whole room (the other side of the bed had none)!! One at the entrance for the whole room; one outside the bathroom for the bathroom and one inside the bathroom for light in the shower and fan. No INDIVIDUAL lights by the bed, or anywhere else, to read. No chair at the desk. The bathroom was very dated and the amenities very poor.

Plussat: The staff were great. The beach was fantastic. Drinks were in full size cups and there was some premium liquor.

Miinukset: THE WALK. They gave us a"free upgrade" but put us over a mile from the beach. The said they have golf carts but there are 400 rooms back there and 3 carts that hold 6 people each. At one point we had to wait an hour for a ride. All activities are near the beach so we didn't end up doing very much. The first day of our vacation we walked 16,000 steps, this is not what we wanted our beach trip to be.

Plussat: We were on our Honeymoon and everything was great! Room with ocean view was lovely, food was amazing with selection of a la carte restaurants, location is brilliant. All inclusive programm is very good. Two last days it was raining but even in a weather like that there was a lot to do in the hotel. Would reccomend it to everyone.

Miinukset:

Plussat: We felt really good. The services, the food, the restaurants, the location, everything were better than we expected. They respect and considered our requirememnt to get a quite room.

Miinukset: No

Plussat: friendly staff, buffet food great, clean, beach wonderful, great value for the money

Plussat: The employees were generous with their time and help. Our rooms were kept spotless and the restaurant staff was wonderful.

Miinukset: The food at the reservation only restaurants was awful although the wait staff was great. The buffets had much better food.

Plussat: Very nice resort, food was good especilly on the restaurants less on bufet greate service and great value for mony.

Miinukset: I liked it all.

Plussat: included food

Miinukset: far for centro

Plussat: The beach was the best in the area. Great water and relaxation areas.

Miinukset: The staff was there to work, not friendly as our previous resort 30 minutes south. Pools were way too hot to enjoy or cool off in. First room they gave us was unacceptable - smokey. They tried to give us another on the ground floor and only made accomodations after we returned to the front desk - tried to get us to take something else over the phone. Said that they had no other rooms available but it appeared as though the hotel was 1/2 full. Messed up our dinner reservations.Pushy in trying to get us to listen to they "vacation package" when we first got there - said it would only take 90 min. of our time.... we would not give them that but they still kept trying to sell us on it.

Plussat: Love it

Miinukset: Nothing

Plussat: Everything... beach pool room food and service

Plussat: Beautiful property, wonderful staff.

Miinukset: Room floor should be cleaned daily since beach sand is always brought in

Plussat: Excellent facilities and attentive staff. Loved the bikes for getting around the resort.

Plussat: Very nice hotel and property. Everyone is nice and the bedroom is super comfortable and new. Drinks are a bit expensive 8 dollars for a Corona. I really enjoyed my stay, the only issue are the beach umbrellas. You need to get to the beach at 8 in the morning if you want to guarantee an umbrella. It seems to be an ongoing problem and many other guests were angry. The sun is very strong so it's very dangerous to don't provide umbrellas.

Plussat: SERVICE AND FOOD AND BEACH

Miinukset: A little pricey for drinks.

Plussat: Great service, good food and nice palapa style bungalows to stay in giving it a good deal of privacy despite the size. The beach and restaurants adjacent to it are beautiful.

Miinukset: Nada.

Plussat: It’s nice tropical paradise. Clean and cozy rooms. The staff is very helpful.

Miinukset: The food is mediocre. Lobster was is disaster. Loud music coming from outside parties was very frustrating. Beach is semi private.

Plussat: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Miinukset: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Plussat: The service from all staff was exceptional. We travelled during unprecedented times which could have made the holiday more testing for everyone. This was our second time here and the level of care and attention did not disappoint. We have enjoyed every minute of our stay although it was under difficult circumstances. We left with heavy hearts as we do so enjoy this resort. The meals were on point and varied, the service excellent and the rooms well appointed. It was a pleasure to not have a TV in the room as a distraction. I cannot speak too highly of The Mahekal and its staff as it will be our next destination once the situation we find ourselves in has settled down.

Miinukset: I think I have said everything I do like & can't think of anything I don't like. This is a special resort which hopefully will ride the storm...

Plussat: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Miinukset: In room refrigerators would be nice to have.

Plussat: Wonderful staff and equipments

Plussat: Perfect location. The resort is just beautiful, very tropical. The food was delicious and plenty options.

Miinukset: Paradise

Plussat: Staff is so nice! Grounds are beautiful, breakfast is awesome - basically best spot in playa. Second time we stayed here and would def come back again!

Miinukset: Honestly, I cant think of anything I would change!

Plussat: Lovely and beautifully manicured landscape. Love the palapa style rooms with private balconies. The hamacas are a welcome touch! All the staff, regardless of their job, are very friendly, accommodating and courteous. The variety of food options and on-site restaurants was amazing. Enjoyed the feeling of being away from everything and at the same time so close to Playa's main street. Will definitely return again early in 2021.

Miinukset: That we only spent one week! Should have been longer!

Plussat: Love this place: Our eighth stay in ten years!

Miinukset: Really can’t see how anything could be improved. Sometimes music from concerts at nearby Mamita’s is horrendous but that is not Mahekal’s fault.

Plussat: The place is beutiful the food is good

Miinukset: The service - they are asking for tips all the time and if you will not give them they will stop serving you.

Plussat: Great location very helpful staff beautiful hotel

Miinukset: Tried to charge us for a lot of incremental things, better room, additional guests in the room. We booked a boat through the concierge and they messed up all the information including the pick up time etc and then were not helpful at all

Plussat: great location, definitely the best beach around, took a walk on the beach to compare other beaches and hotels, Mahekal has definitely the best beach

Miinukset: beachbar was missing,

Plussat: Location! Nice budget bungalow style beach resort. Food at dinner was very good!

Miinukset: No refrigerator! Air conditioning was not strong enough. Safe was too small. Sand everywhere in your bungalow...

Plussat: Friendliness of staff, unplugged atmosphere, clean beach and pools, decent food, proximity to town

Miinukset: Uncomfortable bed- mattress needed replacing

Plussat: The verandah with hammocks and the separate bungalows were great, everything was just steps from the beach. Many palm trees around made you feel like you were in a somewhat remote area, yet you were only blocks from all the nightlife in Playa del Carmen. Security personnel were on the beach all the time to insure the resort chairs and grass huts (palapas) were available to the guests and to keep the resort private. I felt very safe all the time!

Miinukset: There is a lack of instructional material that would help travellers visiting the hotel know what to do: ie: trade beach towels in each day at front desk for new ones, a menu in the room to help decide if you want to have lunch or dinner each day, whether there is take out food from the restaurant or whether food can be ordered at the bar and during what times, etc

Miinukset: comfort is basic but fair

Plussat: Nice place right on the beach with a very friendly staff. Many of the people had been coming there for years and we can understand why. If you like the full service, all-inclusive, amenities out the wazoo, pamper me till I pop type of service then this is NOT the place for you. If you do like a casual, comfortable, quiet, intimate surroundings that are on the beach, but a short walk to downtown shopping and partying, then this is a great place.

Miinukset: Nothing against the hotel, we knew what we were booking. We wished we had brought a laptop and movies for those nights when we decided to hang in the room so we would have had something to watch and chill out too.

Plussat: The location (being right on the ocean and blocks away from 5th avenue), the price, having 2 meals included (which I would recommend switching your meals to breakfast and lunch so that you can go out to 5th avenue for dinner), the friendly staff, the disconnected tone of the property (no TV, no radio, no phone) which I wasn't aware of until we arrived but was very pleased with. Some feedback mentioned the beds being hard, but I never slept better, other feedback mentioned the food not being good, but I disagree, the breakfast included a full buffet of fresh fruit, breads and cereals but you can also order eggs, pancakes, french toast, etc. Lunch was great becuase there was enough of a variety to choose from(mexican, salads, sandwiches,etc)

Miinukset: Quite a few mosquitos in the room, but I guess it's expected haivng the windows open all the time in a somewhat humid climate.

Plussat: I liked the grounds, very tropical and well-kept. The food was very good, and the staff went out of their way to take care of me.

Miinukset:

Plussat: Great location on the beach, great ambiance

Miinukset: Very hard bed. Food Was barely tolerable.

Plussat: Everything about this resort was amazing and exceeding our expectations. We will be back.

Plussat: we like the beach

Miinukset: The foods was slow and expensive

Plussat: We stayed in Villa 108, which is close to the main lobby. Our arrival was easy, the hotel staff are so courteous and organized. Our Villa was spotless, our pool was probably 84 degrees. The outside private tub was freshly washed. Our room was nice and cool. The villas are romantic and private. Each Villa has these cute bikes that you can use to go to the beach but if you want to go by golf cart it’s super easy. The beach is well maintained with seaside pools. There was a lot of seaweed that they cleaned with tractors and like 20 guys, super impressive (I felt bad though, kind of felt like I should pitch in). Anyway, awesome hotel , amazing (expensive) food, world class property , world class service,super sexy and I’ve stayed in quite a few. Awesome honeymoon/ anniversary place but it’s so private it would be outstanding for families, although a nice breakfast for two was 90 bucks which I felt was kind of ridiculous but that is literally my only criticism. Breakfast for a big family would be like 160 dollars (at 1000/night, maybe that could be included??? )

Miinukset: Super expensive but delicious breakfast

Plussat: the villas are just excellent.the restaurant options are sufficent and of good qualty.minor issues like the construction noise at the beach were managed by stopping and generously treated by antonio meden(food and beverage manager) who spoiled us in an exceptional way during our stay.very pleasant beach area with super snacks ( the brownie was delicious).very good gym too.well kept gardens.

Miinukset: internet connection little bit weak,transport service to the golf can be improved.

Plussat: Everything but prices for food. All inclusive me next time.

Miinukset: 15 dollar tacos was a stretch. I rush there were more food options locally available.

Plussat: Clean, comfortable, amazing service, great food,

Miinukset: Food is pricey

Plussat: Great service

Miinukset: It’s not as clean as an American would come to expect from a hotel...

Plussat: Every thing

Miinukset: The prices for the food

Plussat: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Miinukset: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Plussat: The location and the beach were terrific. Staff was very nice and attentive, especially at the various restaurants. The variety, quality, and presentation of meals, outstanding. The restaurants excellent.

Miinukset: The concierge assigned to our building was not very efficient (forgot to make a couple of reservations that we needed) but other staff members made up for this.

Plussat: Great Location and Beach, nice property and rooms.

Miinukset: High Focus on US tourists, unauthentic taste of food and preferred treatment for US tourists, Dinner time to be reserved with only very early and late options if reservation is not done days or weeks in advance , but empty tables in the restaurant all the time. For example only available time at Palazzo was 10pm, but then we were the ONLY one in the restaurant and it closes at 10.30, so you are always in a rush to eat and order. Happened very similar the evening before in the Asian as well. Absolutely not understandable and not reflecting the standard the Hotel has. Breakfast and dinner at Mexican Restaurant have been far below expectations on the usually great Mexican Cusine. I would strongly recommend to stay more authentic there.

Plussat: We visited The Royal Hideaway (RH) for our honeymoon and stayed for 5 full days. Family and close friends recommended we stay here and wow... we are so glad we came. Our expectations were exceeded in terms of amenities, staff, food, provided activities and entertainment. After staying here it makes sense why we have run into so many people who have been here multiple times (one couple had been here 11 times!!!). The RH is very intimate with lots of friendly guests here from all over the world. Also we LOVED the Mexican Fiesta dinner on Wednesday night. The dancers were amazing, the food was incredible (we found out the head chef here has a few Michelin stars, so cool!). When you come here make sure you ask for Alejandro to wait on you at the hibachi/ sushi restaurant, Azia. He is the best waiter I have ever had (in both America and abroad) so knowledgeable about the menu, super friendly, and phenomenally professional. Also, our hostess at Spices (her name is Karla) was so great. She has such a sweet spirit and was so kind to my wife and I.

Miinukset: It would be really helpful if the Royal Hideaway provided a recommended tipping guide for guests during their stay. Although RH is all inclusive, we like to tip the staff members (room service, housekeeping, concierge, wait staff, bartenders, etc.) but there isn’t any reference guide as to how to go about doing so. We really enjoyed the amazing service and would love to be able to award such service for a job well done. Being from American, it is hard to know if the money being tipped (for instance $1 USD per drink at the poolside bar) is a good tip or not. We would love more activities to participate in. We did Salsa dancing one day, rode bikes, and used the free snorkel gear for the allotted hour. More couples classes would be great!

Plussat: The room, facilities, beach, food.

Miinukset: The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!

Plussat: All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!

Miinukset: It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.

Plussat: The staff goes above and beyond to make sure you are enjoying yourself and get the most out of your stay. The entire location is beautiful and never seemed over crowded.

Miinukset: It only happened once but a restaurant was short staffed for a night resulting in a extremely long dinner service that prevented us from other activities planned for that night.

Plussat: Many Thanks to all staff! Our vacation was very great! And location is good. Will recommend to all friends.

Miinukset: Some representatives need to practice English more, but it’s not a problem

Plussat: Very high class experience starting as soon as you pull up and the bellboys come out to open your door. Facilities are nice. Pools are pretty good. The restaurants are pretty good especially those with a more formal dress code. There is a very nice beach that they keep clean with equipment. They must make their own ice cream. It is really good.

Miinukset: They don't seem to be able to cook an egg properly. The breakfast and lunch buffets are barely average. I would expect better for the price. Also the service at lunch and room service was always slow for us. We are talking 25 minutes for a lunch order and 40 minutes to get room service to bring ice cream. On cooler days the "hot pools" just aren't warm enough. The small pools by the sand and the pool closest to our room were not kept clean.

Plussat: Everything!! The food, the activities, the kids club, the hotel itself, but above all- the amazing staff!!

Plussat: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.

Miinukset: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: Great pools, opportunity to get a Bali bed for free if you get up early enough.

Miinukset: The only A/C's areas (outside of some of the a la carte restaurants) were my room and the sports bar next door. Also, the app is useless for making dinner reservations.

Plussat: Living in the forest is awesome! Animals is everywhere.Kids love it. The buffet is great. The staffs is very friendly.

Miinukset: The fridge in our room does not work.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Miinukset: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Plussat: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Miinukset: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Plussat: Very family and kid friendly, food was great.

Miinukset: No elevators, making it a little difficult when you have to get around with children and a stroller. Food at the buffet was always good but never really warm when served.

Plussat: Beach with no algae Very quiet in spite room was close to theatre

Miinukset: People putting towels on the sunchairs! No restaurant on seaside for breakfast and no terrace for dinner

Plussat: The staff was amazing. Very polite.

Miinukset: My room smelt like mildew. My sheets had stains on them (they were clean but stains from previous uses which is kinda gross). My hot water wouldn’t work and every day i would have to call the front desk. At times would take over an hour and numerous calls to have someone come to my room. Sonic have to wait to get ready. By the third day i got smart and checked before i showered because i was running late to dinners waiting.

Plussat: Everything the staff was excellent and rooms were just as expected! Definitely will be back..

Plussat: The breakfast was very good.

Miinukset: No free Wi-Fi. Poor Wi-Fi.

Plussat: Excellent gym, plenty of activities, great pools. Good food. Extraordinary archeological sites in the area. Wonderful, patient and forgiving staff.

Miinukset: Noisy. All inclusive sets a certain tone. Ideal if all you want to do is eat and drink.

Plussat: It has a great location Ado bus station is too close by walk ( max 300metres ) Cocobongo clup is on The left side of hotel 5th avenue is on The right side Clean rooms

Miinukset: If u want to use this hotel it wont be a good idea because This hotel is So close to all of The popular clubs, restaurants

Miinukset: Service bad in night!

Plussat: Beautiful room

Miinukset: Loud music and people every nicht all the time - Impossible to sleep

Plussat: Location

Miinukset: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

Plussat: Very tired and seemingly uncared for. For $25 more per night there are MANY newer, fresher much more “in” hotels in the area where service and comfort meet. It was a place to stay. Period. You can do a lot better in Playa than this uncared for place. Good caring service doesn’t cost a hotel anything...Clearly this establishment’s owners don’t buy into this. It’s evident. Housekeeping and Doormen were the only pleasant team members at InFashion Hotel and Spa.

Miinukset: Where do I begin....

Plussat: Location

Miinukset: Salt water in the shower and tabs!!!!!

Plussat: LOCATION, FRIENDLY AND ATTENTIVE STAFF.

Miinukset: During the evening and into the night, the clubs across the street, the music was extremely loud.

Plussat: The location, room, comfort

Miinukset: The only issue was the wifi that didn't work inside our room.

Plussat: I like the spacious room, and soft bed.

Miinukset: I can imagine that when they have opened this hotel it was one of the top 10, but unfortunately they didn’t spend a penny to make the money again.

Plussat: The hotel is very nice, the rooms are well equipped and new, the beds are great.

Miinukset: Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.

Plussat: The best location in Playa del Carmen, excellent staff, and great design, really nice place to stay.

Miinukset: It's noisy and the blackout isn't enough for the room.

Plussat: We didnt have water for 3 days in a row for at least 2 to 3 hours of the day!

Miinukset: Same

Plussat: The hotel was beautiful and the staff was very helpful and kind. I would recommend this hotel.

Plussat: very comfortable

Miinukset: Didn't offer in room coffee

Plussat: The staff in particular was very accommodating and a pleasure to do business with. We would not hesitate to stay here again.

Miinukset:

Plussat: The atmosphere was amazing relaxing and it reached our expectations! Clean and nice place... only issue room was on the first floor exactly next to the street so was pretty noisy!

Miinukset: reception was refusing to provide me with my business invoice!!! It was specifically pointed out in the booking that I am a business traveler, however explanation was totally unreal that in Mexico they don`t do business invoices !!!!

Plussat: Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!

Miinukset: Wifi is very bad

Plussat: The decoration is great and the location is very good. You have everything very close. The pool on the rooftop is also very nice, specially after being on the beach all day

Miinukset: The breakfast wasn’t the best, for this place I was expecting more. The bar on the rooftop doesn’t have many options.

Plussat: Central location in Playa del Carmen, everything close by. Friendly staff, always very helpful. Clean room.

Miinukset: Location is great, but also you get noise from the traffic. Also, the music from the rooftop can be a little annoying. For some reason, we didn't have good wifi reception in the room. Couldn't leave food in the room, it would attract ants. Having the breakfast menu in English, as well, would help a lot.

Plussat: - The staff, specially in The reception was extremely friendly and helpful.

Miinukset: - The room was really noisy, we had a door connecting to The next room with no isolation so we heard them showering, talking until early morning and playing music like if they were in our room. - The warmwater in The shower stopped working 3/5 days.

Plussat: Staff was prompt to correct issues

Miinukset: Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.

Plussat: Location, size of the bedroom

Miinukset: Service is poor. Shower broken. Breakfast very very simple

Plussat: Love this place, especially when half price! Seems they have improved their wifi, too...or there weren't many people there to plug it up? Super staff, large well-appointed rooms, cool/funky decor, secure underground parking, great location.

Miinukset: They used to have more and better adult channels...

Miinukset: If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.

Plussat: Although the place looks like something different, it was clean with a lot of common spaces to relax or work, an only a 1-minute walk from main street with everything at 5 minutes' walk around you. The rooms were very large and the free underground parking and free breakfast were a totally plus.

Plussat: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

Miinukset: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

Plussat: The location and the jungle style. It is like a little village, everyone is super friendly. You can watch the sunrise from the beach/restaurant. Absolutely fabulous beach front. Loads of activities if you are up for them. Otherwise you can just relax.

Miinukset: There could be more vegan options in the food selection.

Plussat: Loved the jungle atmosphere!! Enjoyed the pools, unable to use the beach due to strong winds and dangerous waves -Red flag conditions. Wished I would have known earlier that sister resort, Reef Cocobeach had calmer water - would have spent more time there!! Food was very good - meat entrees in the buffet restaurant were average. Will be back!

Plussat: The place was cousy and the beach was great.

Miinukset: Limited internet connectivity with limited devices. It is unforgivable that in 2020 they still try to get more money for basic internet.

Plussat: Great location, Attentive staff and Cold AC.

Miinukset: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Plussat: Location to beach, atmosphere, grounds, service.

Miinukset: Dangerous steps, lighting,food choices, entertainment venue

Plussat: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

Plussat: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.

Miinukset: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.

Plussat: The room at the hotel was very clean and well kept. Also, the grounds that the hotel are set upon are utterly stunning. The walks between buildings are full of trees and lanterns lit up at night, the pool and restaurants have beautiful views and the pools are fantastic. The hotel is located in a gated community which is guarded by security at the entrance and exit. The majority of the surrounding buildings are also hotels or vacation rental homes. You are only a 10 min walk from the ferry to Cozumel and the rest of the attraction of PDC centre. There are plenty of shops, bars, restaurants and clubs there if you choose to check them out. The Italian restaurant on site had by far the best food and we ate there 3 nights in a row. There weren't long waiting times at the bars for drinks and the staff were more than happy to russle up all kinds of cocktails. They were also very attentive in the mornings and afternoons during meals. There is a coffee station and ice cream parlour set up between 4pm-6pm everyday and they make great coffee with liquor if you like. I'd recommend a Mayan coffee!! The hotel had amazing facilities. The gym was clean and comprehensive, the pools were large and one had a fun pool bar. They also did activities in the pools occasionally. There were 2 beach volleyball courts for customers to use and 2 ping pong tables. In the upstairs bar there was a foosball table and 2 pool tables all free of charge. We had rented a car and there was always a space for us not far from reception.

Miinukset: The drinks were a little weak but usually staff would make them stronger if asked otherwise you could always order another! Food at the buffet was a gamble, 50% of the time it was very appetizing. The Mexican restaurant on site wasn't all that much better. It felt like the food and drinks were really working on a budget which was a shame. Our room was at the back of the property and although the room size was lovely, there was noise on a couple of nights at 12am ish from a truck either making a delivery or clearing the rubbish that woke us up.

Plussat: Loved the beach low water current The suite upgrade was amazing Weather was perfect

Miinukset: It would of been better if they had an all inclusive plan

Plussat: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

Miinukset: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

Plussat: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.

Miinukset: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.

Plussat: The hotel had no reservation from booking.com and the last room they gave us was not good

Miinukset: Personal, limpeza, animacion