Hayes hotellia

Plussat: Great breakfasts, very comfortable room and bed, quiet location.

Plussat: The room was nice & spacious along cleaniness & both the hosts were friendly & helpful. The food was very good. Parking was ok. We will staying with them from Thursday for long while.

Miinukset: N/A

Plussat: Clean and cozy!! Nice kind staffs

Plussat: Room comfort as good as always. Proprietor's both friendly and helpful

Miinukset: Nothing

Plussat: Easy parking, very clean, extremely comfortable and amazing powerful shower, wonderful hospitality and fantastic breakfasts that set me up for the day. The b&b is in a lovely area of Croydon with very good public transport links. When in the area next I will be staying here!

Miinukset: Nothing!

Plussat: Extremely welcoming, comfortable and excellently presented. I would love to stay there again.

Miinukset: Nothing

Plussat: The hosts were very helpful in sharing information about the area. The room was well appointed with guest services. A lovely residential area. Good directions were given to navigate transportation from the airport during a train strike day. Breakfast was provided and very good and good portions.

Miinukset: There were no dislikes

Plussat: The warmth we got when Matt introduced us to his beautiful house, talking to him, the absolute cleanance of each and every corner of our room, the delicious breakfast (pancakes are TOP)... this place is like heaven; Bev and Matt are its angels.

Miinukset: I loved every little bit of this friendly and comfy B&B.

Plussat: Being adjacent to Heathrow was so convenient, even though getting around Heathrow is a major challenge. Hotel had everything I needed for an overnight layover.

Miinukset: The hotel/property was fine. Heathrow is one of the most cumbersome airports I have experienced in travels on seven continents!

Plussat: Everything

Miinukset: I regularly use this hotel and it is always something I look forward to the rooms are nice and comfortable. The staff are very friendly it is great value for money

Plussat: Great location for stop over, steady walk to the airport even with suitcase.

Plussat: It was so clean, modern and quiet. The staff went out of their way to be helpful and welcoming.

Miinukset: I wished that it was possible to open the windows.

Plussat: Erinomainen hintalaatusuhde. Hyvä sänky, hiljainen huone. Siisti ja moderni.

Miinukset: Itsepalvelu check-in vaatii totuttelua. Henkilökunta kyllä avusti hienosti.

Plussat: Perfectly located in T4 with just a walkway to the terminal. Has large rooms and a 24hr cafe!

Plussat: This hotel is clean, modern, staffed with friendly, helpful people, and so easy to get to! A covered walkway takes you from Heathrow Airport straight to the hotel. The rooms are very reasonably priced. Will stay here again next time I come to London!

Miinukset: No, although the weather was mild when I checked in and I wish it were possible to open the windows, even slightly.

Plussat: Staffs very accomodating with early check in. Tried very hard for us to have room ready as per request. Thank you.

Miinukset: None

Plussat: Very close to terminal 4 London city with in regionale distance

Miinukset: nothing

Plussat: Customers service

Miinukset: Parking fee

Plussat: The staff were very helpful and accommodating.

Miinukset: We booked a family room with a double and single bed. When we arrived the single bed was not made up. Staff quickly responded to our request for bed linen. However, it was not until the next morning that we realised that neither the staff nor us had realised that we didn't have enough towels. Apart from this annoyance, the rest of the stay was absolutely find and we would stay there again.

Plussat: One night for changing flights even for more than 4 hours worth it to chill

Plussat: Very comfortable bed with good quality pillows

Miinukset: Not applicable

Plussat: Location excellent right next to T5.

Miinukset: Room furnishings and decoration shabby and tired. No easy chair which meant only way to watch tv was lying on bed - a bad back prevents me sitting on a bed. Bed linen and bedding not the quality I would expect from a 5* hotel. Bathroom shabby and in need of updating.

Plussat: Very convenient for my long layover. Love the welcoming helpful staff and really comfortable chair in the room and bed.

Miinukset: No.

Plussat: So good close to the terminal and so quite , just what we needed.

Miinukset: Nothing

Plussat: it was so convenient to get into the hotel from the airport. Had a private bridge from Terminal 5.

Plussat: Lovely room - they gave us a free upgrade. Seamless check in and check out process..

Plussat: The room, the bed and the bathroom were all comfortable and to expectations.

Miinukset: We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.

Plussat: Style, comfort, and ease of access to terminal.

Miinukset: Everything outstanding!

Plussat: Had bar snack in the bar - very nice

Plussat: Location to t5

Miinukset: You can no longer check in at hotel ba desk

Plussat: Walking distance to T5. Good parking.

Miinukset: A bit soulless. Room service took over an hour.

Miinukset: Location

Plussat: The hotel itself and the breakfast.

Miinukset: The stay was amazing and the staff was really friendly.

Plussat: The staff, especially at the front dest are super friendly and helpful.

Miinukset: The gym could use a couple more pieces of equipment, and a little more space.

Plussat: Ability for self service

Miinukset: The breakfast could be improved

Plussat: This was a very nice hotel with great rooms. The food we got was also good. Great location too. By far the best mattress/pillows I have had in a hotel. Parking is extra (£12) but reasonable and secure.

Plussat: Great hotel & location to LHR. Staff were very helpful / friendly and accommodating. Clean and comfortable room. Would stay again when flying out of LHR.

Miinukset: N/A

Plussat: The location, cleanliness, and the comfortable beds.

Miinukset: The shower door doesn't extend the full length of the tub. Also the lights turned off an hour before checkout making it difficult to finish our packing. The view was of a carpark, but then it's the airport so not really a surprise.

Plussat: It was ok

Miinukset: Staff - for a 4 star hotel I expect more politeness and manners You need a taxi to get to the airport which is only 1.5km

Plussat: Hyvä huone

Plussat: Great hotel... surprisingly quiet.

Plussat: The staff are very good and friendly

Plussat: The best feature of this hotel was the heavenly comfort of the kingsize bed! The linens were white duvet cover and felt soooo fresh! Pillows were light and fluffy. The overall room was comfy and had lots of room very clean.

Miinukset: no

Plussat: Location

Miinukset: Check in was very slow. Dinner took over 45 minutes to get served. The hair dryer in our room did not work.

Plussat: Great shower and comfortable bed

Miinukset: No biscuits to have with coffee in the room - not a big issue really

Plussat: Breakfast excellent

Miinukset: Chambermaids working late into night noise. Some off staff especially bar staff and food staff very dirty shits had stains on just looked untidy. Bathroom needs painting just small and old And shower tray scuffed up look black and dirty door in bathroom not been cleaned for many a year

Plussat: The view of the runway was exactly as stated unobstructed view and the room was immaculate and very homely for a hotel.

Miinukset: The bathroom in our room (1235) was tiny i am only 5ft 10 and had about another inch to the shower head anyone over 5ft 10 will be bending down to get under the shower head, toilet was also very cramped between sink and shower.

Plussat: Comfortable bed and pillows Iron and ironing board. Excellent breakfasts, including breakfast room with view of planes. Lovely staff serving in the breakfast room.

Miinukset: Shower over the bath which was high to step into. No rubber mat provided. The suitcase rack is too narrow for large cases, and high to lift heavy cases onto. This is true of most hotels now.

Plussat: Comfortable bed, clean room, great executive lounge.

Miinukset: No breakfast available during stay, room corridors smelt musty.

Plussat: Amazing room. BEST CUSTOMER SERVICE! Beautiful view. Best hotel I’ve ever been too. Will recommend to everyone I know. Thank you for having me.

Miinukset: maybe have more pillow as they were slightly uncomfortable but still was able to manage.

Plussat: friendly staff, comfy bed, close to Heathrow airport

Miinukset: Basic open plan bar and restaurant, seemed more like a budget hotel, we paid £109 for a room with NO breakfast, wished we booked the Novotel or Park Inn at £76

Plussat: Proximity to Heathrow

Miinukset: No

Plussat: Great location, close to airport and good views of airport and runway, Good breakfast.

Miinukset: Inconsistent and confusing extra bed policy. Overall the hotel proves to be very difficult when trying to accommodate 2 children in a room.

Miinukset: Transportation from the airport at night too sketchy, not on time, not following timetable

Plussat: Conveniently located for Hire Car return and Terminal 2

Miinukset: .

Plussat: I liked the friendly staff & very convenient for terminal 3. Will definitely stay again

Miinukset: Staff need to be made more aware when people book by phone as we were woken 1.30am with someone trying to enter our room as person was given our room number

Plussat: Friendly staff, lovely rooms, use of executive club was well priced and a great bonus

Miinukset: Nothing

Plussat: Nice beds.

Miinukset: No mini-refrigerator, no microwave. Nice little electric coffee pot, cups, saucers. No coffee to make with all that. Pretty sorry for the exorbitant rate we paid for the room. And no free airport shuttle. Won't be staying there again.

Plussat: The staff and service and food was excellent

Miinukset: Found the room to hot

Plussat: Member lounge and lobby

Miinukset: Rooms and hallwsys are dated. Hard to roll luggage on carpet

Plussat: Clean and great location to hotel with a shuttle every 20 minutes to the airport. Good food and great staff!

Miinukset: None

Plussat: Location was good

Miinukset: TV stopped working. It was under some construction so there was noise. also we missed calculated our arrival day and wasn't allowed to change so paid for a day we weren't there

Plussat: Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good.

Miinukset: A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.

Plussat: Swimming

Miinukset: Limited time

Plussat: Proximity to Heathrow

Miinukset: Renovation noise

Plussat: Il like the environnement the property very clean and the accommodation are nice

Miinukset: Lobby quiet

Plussat: Very quiet and helpful

Plussat: Very comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy!

Miinukset: Would have preferred a small fridge in the room instead of a tiller.

Plussat: Lovely hot shower

Miinukset: I paid for a double room for myself an my partner, only to be told on arrival that I would have to have 2 single beds. Not a problem I thought, until i realized that the beds are in a fixed position and couldn't be moved. 2 nights sharing a single bed with my 6ft 5' partner was very uncomfortable to say the least. The room was freezing cold and the air condition unit was blowing out cold air for hours. It eventually warmed up but as a result of having it on for so long my partner and I both ended up with heavy colds....Not a great start to the New Year Staff were not at all helpful and really didn't seem to care!! Very disappointed for such a well rated Hotel.

Plussat: Fabulous steak and Lobster Restaurant, great breakfast would highly recommend. Very good secure parking facilities.

Plussat: Aamupala oli erittäin runsas ja hyvä.

Plussat: Everything was great

Plussat: The room was clean, nice, and the service was spectacular. A great way to end our trip to London.

Miinukset: If it was a bit closer to the city, we would have stayed the entire time. BUT getting us closer to Heathrow was why we stayed there, so I guess it served an even greater purpose.

Plussat: Beautiful lobby, super nice staff, Awesome bar and both an Indian and steak and lobster restaurant at the hotel. Tons of outlets, including USB outlets for ease. Seems brand spanking new.

Miinukset: Nada

Plussat: Hotel was a nice place to stay overnight before a flight. Free service available to Heathrow if you can take your stuff to bus stop up street.

Miinukset: Room next to mine in stairwell is a bit odd and made it feel a bit uncomfortable

Plussat: Gorgeous entry foyer

Miinukset: Room does not meet a 4 star level, in terms of quality, decor & size

Plussat: Lovely hotel ideal for departing from Heathrow.

Miinukset: Concierge staff excellent very professional, courteous and extremely helpful thank you! Reception staff friendly and welcoming.

Plussat: Early check-in, friendly staff

Plussat: The style and decor of the hotel is lovely. The staff is friendly and helpful and the restaurant has wonderful menu, delicious food. If I stay in London again, I likely to stay at the Blu Edwardian.

Miinukset: Our stay was just for the night, and there was a great deal of jet lag involved. The hotel has less available restaurants at latter hours unlike other airport hotels in other major cities.

Miinukset: Noise in lobby from event in hotel was too loud. Made hearing staff at check in difficult.

Plussat: Had a fantastic stay. The staff were very friendly, room was clean and comfortable and the food in the restaurant was excellent. I would highly recommend this hotel.

Plussat: Room was clean and comfortable, hotel room well maintained.

Plussat: Location

Miinukset: Rooms needs updates.

Plussat: Just a short walk from East Croydon station, Jurrys Inn is the best choice that a business traveller with good price / amenities ratio. Even tough you could have chosen other competitors present in the area, I think the resort is the best choice one can make from a budget & easy access point of view.

Miinukset: Staff being a little impersonal, even tough being polite and ready to help whenever you would be asking. Sometimes you're feeling to be in a public office not a hotel.

Plussat: Good location

Plussat: Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea.

Miinukset: Doors to rooms slammed shut a little too easily

Plussat: Bed was so amazing! And I’m a neat freak and the room passed my test. It was a journey to get to terminal 4 from terminal 3 late night, so i needed a cab but in the morning i enjoyed a free espresso and caught the train downstairs.

Miinukset: It is small! So do not be surprised, but if you have more than one person get a larger room than the standard

Plussat: Very cozy and clean staff very helpful.

Miinukset: Took a while to find it coming from a different terminal

Plussat: They give you a free bottle of water when you check in and out.

Miinukset: You check in at 6 and check out at 9 so they hardly want you there. We had to pay an extra £20 to leave our bags in the room as we got there at 2 and they said there was no storage in the hotel to just leave a bag. The room is as you'd expect but when other guests arrive in their rooms and you're trying to sleep you can hear them lowering their beds as it's all electronic. Irritating if you're a light sleeper. Also if sharing a room dont flush the toilet as it's like one on a plane which just sucks it down and scares the hell out of you.

Plussat: Convenient location for check in terminal 4. Good value. Comfy bed and more room than expected. Wet room was excellent.

Miinukset: Grubby carpet and a bit of a tired room. Checkin all appeared a bit makeshift. Staff not very attentive. Didnt appear to have much around in locality for food options.

Plussat: It was compact and clean. I loved the lighting and felt it was very quiet. Thanks for not yoselling since my arrival time was so late

Miinukset: There was a strange smell sometimes. Maybe it was the flush system.

Plussat: Right inside Heathrow, which was very convenient for my eleven hour layover and early morning connecting flight. I loved the clever use of space. Very clean and comfortable, it was perfect for my needs.

Miinukset: I loved the small size, but I also had seen photos online and knew what I was getting into. This is a micro hotel room, which might not suit some travelers.

Plussat: So convenient for an early flight.

Plussat: Very convenient for next morning flight. Staff are very friendly and eager to help.

Miinukset: Extremely small and only adequate. Can be a little noisy at night.

Plussat: Very comfortable, a little noisy but it soon settled. Great for a first time stay. Would recommend

Plussat: I liked how compact everything was & there was still space to move around. Everything was clean and the bed was comfortable. It's inside the airport so getting to my gate in the morning was very easy.

Miinukset: The facilities do need a little bit of maintenance to get it looking great again. There was a lot of noise from the hallways when people were leaving. Would love to have a cup in the bathroom area for water.

Plussat: Warm, comfortable, staff courteuos, clean, quiet. As lone female I felt safe. Secure parking. Large room.

Plussat: Lovely, spacious rooms and warm and friendly staff. Very welcoming and hospitable.

Plussat: Very clean nice fresh smelling towels and bed linen great breakfast

Plussat: Great to get to Heathrow. Not too far from trains into the city. Good security round the hotel. Nice spacious layout of rooms round a small garden. Great choice of food for breakfast. Nicely cooked. Good amount. Friendly staff. Warm welcome and good service at breakfast. Plus points, free WiFi and free parking.

Miinukset: The surroundings were a little dated. Could do with modernising although everything was comfortable.

Plussat: The shower needs to be fixed, the water doesn't flow as it should

Miinukset: The owner was so kind

Plussat: the location outside the congestion zone was good, simple to find, local facilities also good easy access to heathrow, quiet ans a simple room with all the facilities one needs, breakfast included as was parking definitely value for money

Miinukset: nothing

Plussat: We always enjoying staying at this hotel but the refurbished rooms are amazing, the beds are lovely. Hassan took care of everything, a credit to the hotel.

Miinukset: Nothing.

Plussat: It was easy to check in, find the room, and everything that we needed was availalbe in the room. Restaurant food and staff were excellent.

Miinukset: trying to figure out how the shuttle to the airport worked wasn't easy, we called down to the front desk atleast 5 times trying to sort it all out. But in the end it worked okay. They said that the shuttle driver would have change(cost 5 pounds) he didnt

Plussat: The room was clean, comfortable but was not supplied hand towels for sink or cloth for body. The towel supply was disappointing. The blankets and bed were very comfortable

Miinukset: Lodging price was very reasonable but the bar prices seemed high and the 12% added gratitude charge was annoying since the rest of the country 10% was acceptable Was surprised that the Hoppa took so long snd that a taxi was £18 to the airport

Plussat: Very friendly efficient staff. 5 minutes in a taxi to heathrow airport. Spacious rooms. Vety large selection of food and drinks at the bar and restaurant. Excellant hot and cold buffett breakfast items that you can choose from. This is our 3rd stay in 2 years is now our go to hotel for flights out of heathrow. Great value for money. Will definately stay again. Shower was excellant lovely and very hot ideal first thing in a morning prior to a long flight.

Miinukset: No complaints at all.

Plussat: I missed my flight going back to the US. Check the all the hotels close to London Heathrow and this hotel shows a lot of positive feedback which are true. Affordable rooms. Will come back here

Miinukset: Bfast not included

Plussat: Locations. The bar . Facilities

Miinukset: Most staff is rather cold toward the guests. No drinking water in the room.

Plussat: Close to the airport With bus transportation

Plussat: Lentokenttä erittäin lähellä ja hotelli hinta/laatu kohtaisivat,

Plussat: Comfortable beds. Nice food.

Miinukset: The 12% service charge on the food , why not just up the prices?

Plussat: Location

Miinukset: The restaurant staff

Plussat: I was flying from Heathrow Term 3 the following morning so this was an ideal location within the free bus transfer route. The nearest bus stop was just moments from the front door and a return bus was available the next day from the same bus stop so you don't even have to cross the road. Room was excellent, shower particularly and has an eco setting which was more than sufficient. Bed is very comfortable and the addition of the easy chair and table made it feel particularly homely. Breakfast is very good indeed and caters to all tastes. Would recommend particularly for those traveling early and/ or alone.

Miinukset: The menu was a little pricey for this budget traveler however the chocolate brownie smores were worth every penny so I would say allow an extra £25 and stay for dinner.

Plussat: Liked the convenience of location.

Miinukset: No heat and bathroom needs to be updated.

Plussat: The breakfast is excellent. One of the best hotel breakfast buffets. Good location for the underground.

Miinukset: The room was quite worn. The headboard of both beds had large sections ripped off. It looked very cheap and dilapidated. The bathroom door didn't close properly and had chips in it. Not the standard you'd expect from a Hilton property.

Plussat: Walking distance to Hatton Cross station. Comfortable room.

Miinukset: Taxi was 10 minutes late because he was asleep behind the hotel. Nothing much around there to walk to.

Plussat: Comfort, cleanliness, ... food ... !!!!

Miinukset: Very comfortable hotel by the airport, very clean and convenient Breakfast is free, included in your price The food was superb )

Plussat: Proximity to London Underground station and hotel as a whole was perfect t

Plussat: Sijainti. Henkilökunta

Miinukset: Viereisten huoneiden naulakkokomeron äänet kuuluivat. Äänieristys voisi parempi.

Plussat: Breakfast is very good. Transportation is convenient. It is safe so you do not need to worry about coming late to the hotel.

Plussat: Very clean, quiet and comfortable

Miinukset: It has the same name as a hotel attached to Terminal 2. I wasn’t the only one who followed the signs for the Terminal 2 Hotel so it should be made clear that there are two Hilton Garden Hotels and to check booking.

Plussat: Great location for a quick stay near Heathrow Airport

Plussat: Nice big room and 2 queen beds is a big plus

Miinukset: Mattress’s need cleaning. There were definitely mosquitos or bed bugs

Plussat: Location to Heathrow and tube , bar staff excellent and almost hospitable

Plussat: Excellent friendly staff. Clean comfortable room, comfy bed, tea coffee facilities, large TV. Decent en suite bath/shower. Very good buffet breakfast wide selection. Table cleared regularly. Parking on site. Close to tube station. Overall good value for money. Ideal for plane spotting Some renovations are taking place

Miinukset: Hotel showing its age, head board of our bed damaged, toilet kept dripping when off. A few items of the hot buffet were cold. Cheese platter in bar very poor (old cheese , sour dough bread not crackers)

Plussat: Nice and okay

Plussat: Staff

Miinukset: No

Plussat: Quiet room.

Miinukset: No shuttle pick-up at Heathrow. Furniture was somewhat shabby. No bath mat. Staff too concerned with the fancy business customers. Refrigerator had confusing instructions.

Plussat: Not what i expected from a property chafing such huge rates when club rooms are better equipped and serviced, extra towels were left lying on the bed we had to out them away, lounge was left unattended oeopel were picking food of the table with three hands, Not impressed at all. Should really be refunded for the stay!. Would never stay or recomend the hotel.

Miinukset: Not what i expected from a property chafing such huge rates when club rooms are better equipped and serviced, extra towels were left lying on the bed we had to out them away, lounge was left unattended oeopel were picking food of the table with three hands, Not impressed at all. Should really be refunded for the stay!. Would never stay or recomend the hotel.

Plussat: The very supportive staff. They were respectful and polite

Miinukset: To be honest the hotel was great

Plussat: Large beautiful bathroom Great breakfast buffet

Miinukset: The room was shoddy and dull Air conditioning was tricky to control The hotel is huge and more signage is needed

Plussat: Location

Miinukset: We booked this specifically for the pool for our daughter before a LONG flight home...but the pool didn't open until 4 pm so we couldn't even use it!

Plussat: Convenient clean and nice larger room!

Plussat: Location

Miinukset: They charged for both parking and the AP shuttle event though they were only 4 minutes away

Plussat: I asked the lady on reception, if we could have a room over looking Heathrow, she found a room for us . The view from the window was excellent. Will definitely stay here again. The staff in The Sports bar , were Excellent too , the food was brilliant. I would like to Thank all the staff , for all their help .

Miinukset: Nothing.

Plussat: The location, and restaurants inside were great.

Miinukset: I ordered take out from the Indian restaurant to take back to the room, however they didn't provide plates or silverware. I incurred am additional fee from the hotel room service for eating utensils. This I found unacceptable.

Plussat: Swimming pool was at a warm temperature.

Plussat: Took advantage of a great offer to enjoy a club lounge from which we were able to enjoy a peaceful and comfortable private evening with complimentary DRINKS inc wine and spirits plus free food and appetizers great benefit to take up as hotel rates seemed to be reduced since my last stay. I would definitely use and stay again.

Plussat: Hotel was close to airport. Good when you have early morning flight.

Miinukset: Hotel doesn't have back up generator. We lost power for over an hour and the hotel stayed in total darkness.

Plussat: Breakfast was extensive and great value. Everyone very efficient and friendly.

Miinukset: Nothing.

Plussat: Close to airport

Miinukset: Offensive smell including cigarettes and stained beds and carpet.

Plussat: Good food

Miinukset: Poor heating in the evening

Miinukset: We were charged twice. The company paid in advance and then I was advised erroniously on checking out that the booking payment card had been rejected, therefore they asked me to pay again on my personal card, which i reluctantly did. On checking our company found that we had indeed been charged twice, which is disappointing. Our accounts team had to spend some while to obtain a refund of the overcharge.

Plussat: The hotel is close to the airport with easy to access hopper busses. The rooms are big and extremely comfortable. On sight restaurant and bar. Staff were very helpful and friendly.

Plussat: Still extended my ihg spire elite upgrade and benefits even th

Plussat: The hotel is all fine. Staff, room everything, good value for money. I have one complaint that brought the score down, but I will write it below in the hope that it will push Holiday Inn to do something about it.

Miinukset: Please can you put some pressure on the Hotel Hoppa service run by Hallmark Connections to improve their services? I have come to this HI a couple of times now and both times services that were due to run did not show up at all. Most people staying here are flying in and out of Heathrow and have planes to catch so it is really crucial that the buses run on schedule as they are not all that frequent. This time the bus was due at 7am, and it didn't show. The next one came at 725am but the knock on effect meant at all stops the bus got packed with people and bags and made me late for check in. Please provide your own hotel bus service or take up this complaint with the bus company otherwise I won't stay here again which is a shame because it is more than comfortable.

Plussat: The proximity to the Heathrow Airport

Miinukset: We asked for a wake up call and did not receive one. Our initial room was dusty and not clean and we were then moved into another room. We had to request face towels two days.

Plussat: We were upgraded to a spacious room and was very clean but it was not close to the airport.

Miinukset: About a 20 minutes drive from airport although it's on the route of the Hoppa

Plussat: Liked the room and view from it.. Liked car rental office and bus to airport at hotel..

Miinukset: Had early flight , break fast was not Available ( had paid for room with breakky) They gave us a take away bag with dry food which was not very nice.. apart from that it was excellent..

Plussat: Best value for money hotel in Heathrow area. Have used it many times and never been disappointed. Staff are excellent. It is a bit further out from the airport than many hotels, but the extra bus travel time is worth the inconvenience.

Plussat: The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.

Plussat: Proximity to Heathrow airport. Quiet. Brilliant breakfast.

Plussat: It was equiped with a very nice staff

Miinukset: no breakfast deal in a quite handsome amount of money

Miinukset: We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.

Plussat: Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable.

Miinukset: Thought the internet was poorly priced, i.e. too expensive.

Plussat: Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow.

Miinukset: Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!

Plussat:

Miinukset: Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.

Plussat: Clezan, mostly quite quiet, ideally located for Heathrow / m25

Miinukset: For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.

Plussat:

Miinukset: Early check in after a long haul flight was not possible

Plussat: Hotel staff generally good. Room ok, but sink drain a bit slow!

Miinukset: Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.

Plussat: Edullinen hinta. Ajoi asiansa yhden yön paikkana. Helppo sisään- ja uloskirjautuminen. Sänky riittävän hyvä. Ilmastoitu huone.

Miinukset: Vähän liian pieni huone. Vessassa/kylpyhuoneessa onneton ilmanvaihto. Lattia hirveä vanha kokolattiamatto

Plussat: Nothing much about liking

Miinukset: Had rough night in bed I didn’t sleep itching all night may be bed bugs or not clean sheets it was bad experience n tv remote was not working lol

Plussat: I like nothing about this location the other location down the road from this is amazing

Miinukset: The staff are very disgusting they don’t know how to talk to people the room was dirty my heat wasn’t working just everything about this place I hate

Plussat: Friendly staff Clean and stylish room Great breakfast

Miinukset: Bar prices Additional charge for parking

Plussat: Convenience Also the stone baked pizza in the resteraunt are really nice. Not too expensive considering its close to heathrow airport Buses available outside the hotel for free transfer directly to airport

Miinukset: You can here planes at night but thats what you get with a airport hotel

Plussat: Clean and tidy Good staff

Miinukset: Bed covers too hot for us

Plussat: Very warm and efficient welcome and great service for a quick supper. Homemade soup was excellent but the steak in the sandwich was very gristley Room temperature was perfect and despite being so close to the airport it was very quiet Informative staff regarding transport to the airport despite being very early in the morning

Miinukset: Bottom sheet wrinkled up with the slightest movement and didn’t stay tucked around the mattress which wasn’t very comfortable, fitted ones might be a better alternative.

Plussat: Value for money

Miinukset: Location, not really close to the tube stations

Plussat: Really nice staff in bar

Miinukset: Long wait for shuttle bus

Plussat: Sijainti, rauhalliset huoneet, äänet eivät kuuluneet sisään. Aamiainen oli erinomainen

Miinukset: Huoneessa oli roskia lattialla, kylpyhuoneen lavuaari ei vetänyt ja pinnat olivat pesemättä (mm saippuaa paksu kerros)

Plussat: Staff were all absolutely outstanding.

Plussat: The restaurant was reasonably priced and the wait staff were friendly.

Miinukset: The location is horrible. There is nothing within close walking distance aside from a bowling alley. The hotel lobby is nice but the remainder is run down. The AC in the room moaned and groaned all night and the beds were not comfortable.

Plussat: Easy check in.rooms great.atmosphere good.

Miinukset: No kettle or tea making facility.

Plussat: All normal

Miinukset: If they checked out the cleaning of the room especially the toilet before my check-in

Plussat: Great laid back atmosphere....cool, comfy great location! Will be staying again

Plussat: ... se oli trendikäs, tosi siisti sopii hyvin bilettäjille.

Miinukset: Mun kohdalle kaikki oli hyvin. Saippuan suutin oli vähä kehno suihkussa mutta se ei estäny pesua. Lehtokentältä vain bussilla tai taxsil pääsee.

Plussat: Clean comfortable room, good value for money.

Miinukset: No tea making facilities in the room. No room service. Staff not very welcoming at check in and no information supplied about the hotel and its services.

Miinukset: Siisteyteen voisi panostaa enemmän. Tyynyliinat olivat hieman likaiset ja kun ensimmäisen yön jälkeen pyysimme vaihtamaan lasten sänkyyn likaisen lakanan tilalle puhtaan lakanan niin siivoja laittoi sänkyyn takaisin likaisen lakanan. Illalla ennen nukkumaan menoa tämä käytiin korjaamassa. Lisäksi palvelun saaminen oli muutenkin välillä varsin keskinkertaista. Samaa asiaa sai pyytää monta kertaa ennen kuin asiaan reagoitiin.

Plussat: Cool room decor

Miinukset: Huge noisy party going on all over lobby when I arrived. Couldn’t find check-in desk. Couldn’t hear what clerk was saying because noise was so loud. Couldn’t get WiFi in room but couldn’t call desk because no phone in room. Tried to go back to lobby for information, but noisy partiers marauding in hallways made me turn back and try to get a little sleep.

Plussat: Staff is friendly and helpfull but often very busy. The decoration is rly nice and modern. Very nice room with clean bathroom. Bus stop close by.

Miinukset: Breakfast is rather poor. Coffee machine wasnt working most of the time. The neighbourhood is safe but there was a lot of dirt on the street.

Plussat: Good price and location. Simple and quick processes if that is what you like.

Miinukset: Only continental breakfast. What's available is o.k. for cereal, porridge, fruit and some hot options. However at £12 is the worst value l've found.