Sheraton Heathrow Hotel

The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly.

False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.

A bed to sleep

Old hotel needs updating

Not much

Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.

Nothing

Dirty and unfriendly staff

Good sized room

Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.

The bed was comfortable and facilities were good

The location although fairly close to Heathrow Airport, was miles away from shops and the 'Tube'. It was necessary to order a taxi to get you to a railway station or shops. We felt isolated.

Poor rooms , need upgrading .

Facilities

Rooms were too hot. Did file a formal Complaint about aircon not working, no feedback but got a fan delivered in room.