Hotellit lähellä Lontoo Heathrow’n lentoasema lentoasema

Plussat: The closeness to terminal 4

Miinukset: The fact that they say they store luggage but they do not say at a charge it cost us $200 dollars to store our cases III not at all happy about the cost

Plussat: I did not have breakfast Very Clean Amazing staff Near to airport and you can reach it soooo easy Comfy beds There was a lady in reception (she was pregnant .. I do not remember the name) she is the best i have ever met in my life

Miinukset: N/A

Plussat: Convenient walk from airport and near metro into London.

Plussat: The help and the room was clean and the breakfast buffet

Plussat: Staff were brilliant!

Miinukset: Nothing

Plussat: Good location and made catching our connecting flight easier

Miinukset: A little noisy in the resturant but it was busy as well.

Plussat: - The location in Heathrow airport. Just perfect for people traveling - Clean - Very professional staff - The coffee shop available in the hotel - The rooms are comfortable and large

Miinukset: - As in all Europe hotels, there is no bidet shower, which is so annoying to me

Plussat: Efficient and fast check in

Miinukset: No negative experiences

Plussat: We checked in early, no problem staff were very helpful. The bar and food available were great

Miinukset: The bed, very stiff mattress some might like it though.

Plussat: It's very conveniently located, about an 8 minute walk from T4.

Miinukset: It would have been nice to have a room with airport view.

Plussat: Location, Cleanliness and Price!

Miinukset: Fire evacuation risk!

Plussat: The best feature is the tunnel leading to Terminal 4. Very convenient and very close by.

Miinukset: It is not very easy to find the hotel itself. There should be more signs to indicate the entrance of the parking. The parking fee is very high for people staying just a few hours.

Plussat: When I told the girl at check in that my family had checked in she gave me a room next to them! I appreciated that for sure!,

Miinukset: Nothing

Plussat: Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.

Miinukset: This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?

Plussat: The desk and reception were wonderful. I was able to get into my room early - at 8 am which was wonderful! The breakfast was amazing. The people in the dining room were welcoming and gave superb and friendly service. Easy to reach gate! Had lovely massage and facial.

Miinukset: Nothing

Plussat: Perfect location for an early morning flight Clean. Safe. Comfortable. And we were upgraded. 10/10. Thank you

Plussat: Its all about the location! we arrived late at night and wanted a bed as soon as possible. This is a quality hotel, so you are provided with the amenities/service/quality you would expect but you pay a premium due to the location.

Miinukset: Its expensive!

Plussat: All, Nice staff in bar and reception

Miinukset: 4 person suite only advertised as 3 person, yet 2 x double beds provided. Why?

Plussat: Close to Terminals but quite a hike to T3. Good restaurants. Helpful staff.

Miinukset: Expensive.

Plussat: Close proximity to terminal 5 where I was meeting up with my family following morning to set off on holiday

Miinukset: Nothing

Miinukset: Green tea in the rooms.

Plussat: Convenient and good value

Miinukset: Nothing

Plussat: The staff were especially helpful and friendly

Plussat: My pet peeve is "shower curtains in the shower" Yuk. The shower had a proper glass door. Everything was absolutely excellent.

Miinukset: Breakfast was expensive. Parking was NOT included.

Plussat: Great location with easy access to the rental car returns and terminals. Comfortable beds. Sound proof rooms.

Miinukset: Rooms very small for a Hyatt. Property dated but well maintained. Expensive restaurant and bar prices.

Plussat: Madam/Sir, Manager/ Administrator of Hotel Hyatt Place Heathrow Airport, The Grove, Bath Road, Hillingdon, I am your guest since last four/ five years, whenever, I visited London I always stay in your Hotel, unfortunately, on 31 July 2019 I became disappointed from slightly bad behavior of bar staff on 32 July 2019 evening in the hotel Lobby Bar, when I was sitting and enjoining joyful atmosphere of lobby bar with my own test of wine which I often use here without hesitation and objection but barman came in front of me and raised objection here you cannot use your own wine, you may use/buy hotel bar only however u may go out. (Further I may explain that there is no any other comfortable sitting place in hotel so have no other option sit only in Lobby Area.) This incident not only became surprisingly but It is insult of any guest. Regarding this issue I sent complaint an email which has been gone vain. Unfortunately no any solution southout. Regards Unfortunately Your guest AMJAD HUSSSAIN

Miinukset: Suggestions Kindly make a specially sitting area in or outside of hotel where guests may enjoy according to their wish. Regards.

Plussat: Convenient to Heathrow. Hand a 14 hour overnight stay on way back to Canada from Greece. Very comfortable beds. Rooms looked recently renovated. Usual amenities for mid range hotel

Miinukset: Breakfast buffet only and fairly expensive for the three optional breakfasts. Elevators very busy at checkout (10:00 am). On first floor and first 3 elevators full. Walked down to lobby twice with bags before my wife found an elevator with room for her to come down with last bag

Plussat: Bed, pillows and size of room

Miinukset: No dressing table with mirror where you can plug in hairdryer and see to style hair. Bath and shower screen well used.

Plussat: Location and ambience was great

Plussat: Very comfortable room close to T5, modern design, helpful staff

Miinukset: Just be aware that there are free public buses to and from the hotel, so you need not pay for the hotel hopper. Takes about 7 mins to T5 by bus/cab

Plussat: Close proximity to the airport was really convenient. Shuttle to the terminal was on time.

Plussat: Hyvä huone

Miinukset: Very spacious room,and overall facilities were good

Plussat: Modern, tidy bed was so comfortable

Miinukset: Nothing!

Miinukset: Cleanliness Bedsheer changed every other day Room not hovered regularly Breakfast sane every day preductarbke no variety Boring

Plussat: I liked the location, it’s so close to Heathrow airport. I was able to use a free bus service also.

Miinukset: I checked in very late in the evening, very tired, check-in was quick and easy but once in my room it was not up to scratch. After unpacking I went to take a shower, the first towel I opened had long brown hair in it as did the area around the taps & sink but the most unpleasant view was of the shower tray. Because of (guessing) non-slip surface used, it looked like it was covered in grey/black mould. Showed reception staff picture evidence, they apologised & comped my parking.

Plussat: This is a new, modern, comfortable hotel at Heathrow. It has every amenity you need for a short airport stay. I highly recommend it, especially for the price!

Plussat: Very clean, spacious room, comfy bed. Super convenient to LHR (5 min drive to terminal 3). Parking was £15 for a day but you can come and go as you please. Zero airplane noise inside.

Miinukset: Had hoped to be where we could see planes take off but only saw the parking lot.

Plussat: Great service in the bar - really friendly and very professional Lovely clean room - well designed and comfortable furniture - Amazing towels! Hotel Hoppa was a godsend!

Miinukset: It is massive! But it is an airport hotel, so that is to be expected

Plussat: Plane view

Miinukset: Service not quite as good as previous visits. Parking charges

Plussat: Everything was wonderful. A lovely spacious room. Very clean. Friendly helpful staff.

Miinukset: Nothing.

Plussat: Great location, close to airport and good views of airport and runway, Good breakfast.

Miinukset: Inconsistent and confusing extra bed policy. Overall the hotel proves to be very difficult when trying to accommodate 2 children in a room.

Plussat: Room was comfy

Miinukset: I booked the room for my niece, when she came down for breakfast there was a very poor selection for vegans and therefore she did not have it

Plussat: the view of the planes

Miinukset: Transportation from the airport at night too sketchy, not on time, not following timetable

Plussat: Easy access to airport with free shuttle

Plussat: Beds were comfy. Bathroom was nice. Heated mirror was handy after a shower.

Miinukset: The WiFi did not work/was non existent. The room was a long walk from the reception which deterred me from asking for assistance.

Plussat: Everything

Miinukset: Nothing

Plussat: The convenience to airport

Miinukset: Could not find the pool despite following signs and the fitness center was in basement like dungeon. Did not appear safe.

Plussat: Everything was extremely clean and in a good state of repair. The check in and check out process were very easy, which is important when you have a flight to catch.

Plussat: Very kind and helpful staff.

Plussat: We chose this hotel for the night before heading home to Sydney. Was perfect. Easy access from Airport. covered Walkway 5 minutes. Beautiful food at the chinese restaurant. Perfect for the end of our 6 week holiday

Plussat: Hilton at Terminal 4 is a fantastic hotel to stay at before flying out, the hotel bar and restaurants were fabulous to have a drink in the evening, really modern rooms, bathroom was massive with clean towels and Crabtree & Evelyn products. Would recommend anyone with a early morning flight to stay here.

Miinukset: I was flying out of Terminal 2 and did not realise you need to get a taxi which cost 18 Pounds or go to Terminal 4 and get the free transport there that take about 25minutes to get to Terminal 2. So i chose the Taxi, just wish they ran a mini bus service to the Terminals would be fantastic.

Plussat: Really good breakfast buffet, as with all Hiltons. There was a misunderstanding about whether our reservation included breakfast, which the staff solved by just giving us breakfast.

Miinukset: It’s a longer walk from terminal 4 than I was expecting. Our flight was at 8:30 on a Sunday morning, and I didn’t like being told to catch a taxi to terminal 2 when the hotel advertises free terminal transfers.

Plussat: Convenient for its proximity to Heathrow Airport (connected to T4 via covered walk way), good value for money , very good concierge .

Miinukset: None significant .

Plussat: Quick check in and out. Polite and helpful staff.

Miinukset: Nothing

Plussat: Friendly staff, comfortable room, good facilities and close to Terminal 4

Miinukset: The place is becoming a little bit dated, but still a great place to stay

Plussat: Very clean, large room, breakfast was nice and opened early which was good because I had an early flight.

Miinukset: nothing

Plussat: Very friendly staff, good accommodation

Miinukset: All was goodgreat

Plussat: The hotel was great the staff very Freindly they couldn't do enough to help we ordered the Surf & Turf omg it was a 10 out of 10 and Breajfadt was good definitely would stay here again.

Miinukset: Not staying a few mor days

Plussat: Liked the grand decor

Miinukset: The short black fella at the steak restaurant in the black suit needs to smile abit more . And when spoken to not look so serious. Tried to joke to ease his attitude still no luck .very unpleasant

Plussat: Staff were unbelievably helpful and the hotel was exactly what we were expecting.

Miinukset: Nothing

Plussat: Service, free update and very friendly personnel

Miinukset: Nothing to mention

Plussat: Hotel was a nice place to stay overnight before a flight. Free service available to Heathrow if you can take your stuff to bus stop up street.

Miinukset: Room next to mine in stairwell is a bit odd and made it feel a bit uncomfortable

Plussat: Great staff and a nice upgrade

Plussat: Lovely hotel ideal for departing from Heathrow.

Miinukset: Concierge staff excellent very professional, courteous and extremely helpful thank you! Reception staff friendly and welcoming.

Plussat: Polite and attentive staff. Overall good service. Help when requested.

Miinukset: Being sat in a corner for dinner. Not made aware of service charge for dinner. Breakfast Service was a little slow In making me aware that I could make requests and advertised main breakfast not offered!

Plussat: The room was comfortable with close proximity to Heathrow and yet very quiet. The restaurants provided varied and tasty fare. The staff person overseeing checkin was extremely helpful. she attended to a small issue we had with attentiveness and care.

Miinukset: The room locks/ keys were not functioning perfectly and thus checkin was slow.

Plussat: Room, concierge andvlocation The hotel doctor was very helpful

Miinukset: Three staff members walked past me struggling with three cases - two men checking rooms and one cleaner and none of them offered to help or get me help.

Plussat: The bed was very comfortable. The amenities lovely. The staff friendly and obliging.great I would return

Miinukset: The latte was poor on first morning better the next when I asked real milk be used. There was only reconstituted milk instead could have fresh milk in the fridge.

Plussat: Handy location to London Heathrow, great tip from the concierge to take a taxi (for approx. the same cost as the shuttle). Really cool keypad to pick whether the room needs making up or not.

Miinukset: There were two wedding receptions happening on the night we stayed. The music was ridiculously loud in the reception area. We could only hear it faintly in our room which wasn't an issue, but coming into the hotel it was really off-putting.

Plussat: The breakfast was great - staff friendly

Plussat: Not much

Miinukset: The front desk staff are appallingl rude!

Plussat: Member lounge and lobby

Miinukset: Rooms and hallwsys are dated. Hard to roll luggage on carpet

Plussat: Clean and great location to hotel with a shuttle every 20 minutes to the airport. Good food and great staff!

Miinukset: None

Plussat: Close to airport. Very clean and spacious room which was great for families.

Miinukset: nothing

Plussat: the beds early check-in

Miinukset: pool

Plussat: The front desk staff were super friendly and helpful. Executive Lounge facilities were great, and a great breakfast provided there too. The swimming pool was small (in basement), but great for kids to burn off energy.

Plussat: Staff were friendly and helpful

Plussat: The Included Breakfast was brilliant, also free leisure facilities - gym swim sauna steam room : very clean, I really enjoyed it The room was large and the TV system was brilliant.

Miinukset: View from my room wasnt very good

Plussat: Very quiet and helpful

Plussat: Comfortable room. Good restaurant. Convenient location.

Miinukset: Cannot think of anything.

Plussat: Very comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy!

Miinukset: Would have preferred a small fridge in the room instead of a tiller.

Plussat: Loved the unique funky look and the hotel had a relaxed feel all around. Spotlessly clean and approachable friendly staff.

Miinukset: There wasn't any tea/coffee facilities in the room and wasn't offered a complimentary welcome drink as promised on your website. It would have been nice if reception staff could explain and point out facilities available. I was sent to use the wrong lift for my room.

Plussat: Relaxed atmosphere, comfortable room, nice towels and very comfortable bed. Very quiet inside room. Friendly staff and very polite.

Miinukset: Hand wash dispenser in bathroom didn’t work. Went to breakfast at 9am and finished at 10am due to a lot of food items taking so long to be replenished, including coffee machines not working. Took 10mins for empty milk bottles to be replaced. No plates or knives and took a long time for these items to appear. Appeared to be to few staff involved in this work. Also table we sat at hadn’t been wiped clean. However food was very good when it arrived.

Plussat: Everything. Facilities, helpfulness of the staff, cleanliness....just brilliant

Plussat: Breakfast fine but Gard Restaurant poor limited choice and quite expensive the dishes were badly cooked I can see why it is a coooool hip hotel but improvement needs in food.

Miinukset: Restaurant food and choice it claims to be Scandinavian but a farmer in north of Norway would refuse to eat there.

Miinukset: Siisteyteen voisi panostaa enemmän. Tyynyliinat olivat hieman likaiset ja kun ensimmäisen yön jälkeen pyysimme vaihtamaan lasten sänkyyn likaisen lakanan tilalle puhtaan lakanan niin siivoja laittoi sänkyyn takaisin likaisen lakanan. Illalla ennen nukkumaan menoa tämä käytiin korjaamassa. Lisäksi palvelun saaminen oli muutenkin välillä varsin keskinkertaista. Samaa asiaa sai pyytää monta kertaa ennen kuin asiaan reagoitiin.

Plussat: The room was a good size, clean and comfortable and the shower excellent. Bit cramped in the bathroom, fine for one but awkward for two. After figuring the lights out, the downlighter switch is on the light itself, the main lamp is operated from the wall switches, the lighting is fabulous. I have sensory issues and the low lighting options were brilliant, especially the LED glass shelf lights. The underbed light that came on when you went to the loo in the night is a fab idea and the proper hairdryer, not wired in cos elsewhere you're assumed to want to steal it, is welcome. Bit disappointed with the TV channel choices, prefer normal Freeview, but the TV was huge and the remote control looked like they pay attention and clean it!

Miinukset: The setup of the place is pretty chaotic, one person checking people in and having a long chat with one despite people waiting. Several people on the bar but only one serving and charging £3.50 for a 330ml can of Pepsi? Shocking. Breakfast was equally chaotic, with no staff, no logical structure to how it was laid out - people were having to go back and forth to find things and getting in each other's way - despite coming down over half an hour before the end of breakfast, and not being particularly busy, they were out of bowls, drinking glasses, beans and cheese, and butter was on a high shelf near the cold meats and not by the toast and jams. Cutlery was on its own at the far end instead of by the plates and trays and sugar nowhere near the coffee machine! Really needs a rethink. The music in the lifts and public areas was really loud too, uncomfortably so. Wifi, claimed to be "furiously fast" was non-existent.

Plussat: Room was quiet, and very clean! Also loved the location cause everything is close. Good for aviation spotters like me too. Air condition and the beds were perfect. Shower was good and water was warm. Staff was friendly and the lobby was nicely designed to be modern. For the room price (very cheap) it was really good!

Miinukset: Breakfast was too basic, there were no bacon/sausage type of warm food. Also almost everything run out by 9am, there werent even butter left or bread. Not best for the 10£ price but ok.

Plussat: Cool room decor

Miinukset: Huge noisy party going on all over lobby when I arrived. Couldn’t find check-in desk. Couldn’t hear what clerk was saying because noise was so loud. Couldn’t get WiFi in room but couldn’t call desk because no phone in room. Tried to go back to lobby for information, but noisy partiers marauding in hallways made me turn back and try to get a little sleep.

Plussat: We loved this hotel! Really great - very modern. My 5 year old son loved the mini cooper parked inside. Only tiny gripe is that they're using the eco airconditioning system, which means it wasn't quite as cool in our room as we'd like, but that's not a big deal at all.

Plussat: Modern, clean room and very spacious communal area with plenty of facilities to entertain, plenty of parking. Will definitely use again.

Miinukset: Breakfast is basic but plenty available, also would have been nice to have a reduced cost for children. Surrounding area not the best if you venture out.

Plussat: Comfy beds, good range for breakfast, VERY CLEAN,, EXELLENT LOCATION ,, best hotel by far

Miinukset: Nothing

Plussat: Excellent location with great security and non intrusive staff. A very hip place too with ample place to sit and mingle single or with friends.

Miinukset: No coffee in room and was not told it's available.

Plussat: Lovely lovely convinient place. Good for money as well

Plussat: excellent choice for a short LHR layover

Plussat: Convenient and clean. Very comfy.

Plussat: Bed was so amazing! And I’m a neat freak and the room passed my test. It was a journey to get to terminal 4 from terminal 3 late night, so i needed a cab but in the morning i enjoyed a free espresso and caught the train downstairs.

Miinukset: It is small! So do not be surprised, but if you have more than one person get a larger room than the standard

Plussat: Right in the terminal and the staff were very friendly.

Miinukset: I wasn’t 100% happy with the cleanliness of my small cabin.

Plussat: Location

Miinukset: Not knowing that for every hour after 09.00 will cost an extra £5

Plussat: Right inside Heathrow, which was very convenient for my eleven hour layover and early morning connecting flight. I loved the clever use of space. Very clean and comfortable, it was perfect for my needs.

Miinukset: I loved the small size, but I also had seen photos online and knew what I was getting into. This is a micro hotel room, which might not suit some travelers.

Plussat: Located minutes from the departure lounge it made the whole thing a super easy start to a 24 hour travel schedule

Plussat: Breakfast was delivered to my door with a smile, even at 4:30am! The room was clean and cozy and exactly what I needed after a long day of traveling.

Miinukset: Wish the rooms were made more soundproof, as some rude and inconsiderate customers were talking loudly outside my door at 1am, keeping me up when I needed to be awake three hours later. The hotel does provide ear plugs, though.

Plussat: So close to the airport which was perfect for an early flight.

Miinukset: Very small if you have a number of bags and a large suitcase of using the single room.

Plussat: Staff was really friendly and nice. Location was great, right inside the Terminal 4.

Miinukset: Very small cabin. Couldn't even fit my suitcase properly. I needed to take few things out from the suitcase and it was a struggle. But my main reason for staying there was its proximity to Terminal 4. My flight was early in the morning and I wokeup relaxed 2 hours before my flight and went to checkin in few mins. So it pretty much did the job.

Plussat: Convenience, speed of check in, location. Surprisingly quieter than I was expecting

Plussat: kids could see the planes taking off and landing . Lovely looking hotel inside

Miinukset: Dinner and breakfast staff basically looked out of their depth when it came to welcoming and serving us. Took much too long to get food.

Plussat: The restaurant and the hotel room

Miinukset: Breakfast could be better for so much money

Miinukset: No tissue box in the room Towels was not clean

Plussat: Suihku ja vuode erinomaiset. Varhainen aamiainen ok.

Plussat: Price was okay. Location

Miinukset: Walking to rooms, the hallway was way too stuffy. Almost couldn't breathe. Elevator didn't work.

Plussat: Modern efficient spotless quiet

Miinukset: Nothing

Plussat: Speed of check in, room size and shower

Miinukset: Iron was broken, called for a replacement was told it would be brought up to our room. 40 mins later no iron so called again to be told housekeeping not in until 7am ! When we asked if we could borrow one from another room were told short staffed so no.

Plussat: The restaurant was nice.

Miinukset: Did not like to location and the room was very boring and dark with small window looking on a roof and parking. The shower drain was blocked

Plussat: Very Clean hotel relaxed ambience welcoming and helpful staff. Nice and quite hotel no room noise from surrounding rooms. Very modern and good location to the airport.

Miinukset: The drain in my shower was block so it started to flood when in the shower to long. I had the fish and chips for dinner i was not impress wit the standard of it.

Plussat: The spacious room, cleanliness, staff were very friendly and it was quiet.

Miinukset: Parking was a bit expensive.

Plussat: The staff was top notch. They were all very friendly and made our stay quite enjoyable.

Plussat: Great room. Lovely staff

Miinukset: Too much emphasis on Indian cuisine

Plussat: Close to terminal 3 very good price

Miinukset: Not sufficiently clean

Plussat: Aivan upea ja uusi huone, todella kaunis sisustus, kaikki uutta, rakastan!!

Miinukset: -

Plussat: Great value for money, big family room, friendly helpful staff.

Miinukset: Nothing

Plussat: Super friendly staff. Lovely food. Great value for a night before picking up our daughter from Heathrow. Simple, nicely done facilities.

Plussat: Comfy beds and very dark when the curtains were shut. Also very quiet considering the proximity to the airport

Miinukset: Lack of cheap transport to the airport

Plussat: Clean, convenient location to Heathrow , good for short stay

Plussat: Nice large shower area, clean room and bathroom. Compact and good value for money. Great to have breakfast included.

Miinukset: Normally the check in person is very friendly. On this occassion, the person was not as friendly as I had come to expect and seemed slightly disinterested. Customer service is more than half the battle.

Plussat: Quiet clean well equipped rooms

Miinukset: Reception staff not pleasant at check out

Plussat: Cleanliness . The room was expectionally clean, so clean you can smell the freshness. I came in with a serious headache, the smell soothes my headache.

Miinukset: Think of providing body lotion in the bathroo, Shower caps as well for ladies. We don't like our hair messed up.

Plussat: Beds were comfy. Breakfast was good. Staff were friendly and helpful. Room was quiet, even though we were close to the airport.

Plussat: Good breakfast and quiet room after long flight from NZ

Plussat: Facilities were great

Miinukset: Great location for being close to Heathrow airport but if staying for more than one night it's quite an effort getting into Central London on packed tube!

Plussat: The hotel was very clean, and very quiet despite is being right next to the flight path of planes coming in to land every two minutes - but the sound-proofing was so good, we couldn't hear them. Bar nice, restaurant very good. The Hotel Hoppa bus picks up and drops off for convenient transfer to and from Heathrow. Coffee excellent.

Miinukset: Beds were a little on the small side.

Plussat: Great comfy beds and friendly staff

Plussat: Proximity to airport, friendly staff, cleanliness

Miinukset: Should provide shuttle service to airport and usb charging ports in rooms (besides tv which has to be left on to charge). I searched for hotels with free breakfast but when I checked in was told it had not been included.

Plussat: The room was nice and clean with all the facilities we needed.

Miinukset: My only criticism is the state of the headboards (room 610) which were scratched and could have done with being renewed.

Plussat: The beds were so comfortable and breakfast outstanding!

Miinukset: Air conditioning could be better, had to get a fan for our room. Did not like that A/C went off automatically, Woke up hot in middle of night and had to get up and turn A/C back on

Plussat: Fantastic breakfast. Walkable to a good English pub. Extremely clean and quiet, despite proximity to airport. Overnighting here is a great choice to break up the legs of a very long flight (e.g., Middle East to North America). Friendly and helpful staff.

Miinukset: It's ridiculous that the Hoppa bus costs 9 pounds per person to get from the airport (round trip). From the ground floor, the elevators need your room card to function, and they would read our room card only sporadically. Hair dryer was broken.

Plussat: Good choices for breakfast. Location so good after a long flight and ease to get to Underground from the hotel. One of the staff took the time to walk us to the road to point out where the Underground station was - a brief 5 minute flat walk.

Miinukset: Outside, the noise of aircraft overhead but not inside!!

Plussat: A special mention for the staff.... both check in staff and restaurant staff were superb, helpful, friendly and attentive but without being overbearing. Made to feel a valued customer even though it was a one night stay.

Miinukset: Nothing

Plussat: Nice breakfast friendly staff good facilities

Plussat: as we were there to plane spot we find this ideal for the area to do this - hotel is lovely very nice staff it was busy but didn't queue long to check in an out or at the bar - room big considering it had 2 doubles in it nothing near it though no pubs or shops - it has a small shop inside for essentials and snacks we ate in the restaurant and food good - breakfast great lots of choice - would stay again

Plussat: Considering it is next to the airport, I could not hear a thing, very quiet. Comfortable bed and clean room. Food very nice

Plussat: Good for an airport hotel.

Miinukset: A bit of an expensive cab ride if you get in after the hotel hopper bus stops running for the night.

Plussat: I thought all staff were helpful. The hotel was clean and tidy . The breakfast was also good .

Plussat: This time given better room on 10th floor.

Miinukset: Wish the check in can be faster. WiFi at one of the rooms was not working.

Plussat: The breakfast was very good, good choice of food. The hotel was very nice, we haven't problem.

Miinukset: We were very short time there and everything was ok.

Plussat: Clean friendly staff location right for me

Miinukset: Needs refurbishing

Plussat: Reasonable price

Plussat: I always use this hotel when travelling from Heathrow. Great value for money, I had a nice pizza in the restaurant and caught the shuttle with no issues which took about half hour to get to Terminal 5

Plussat: Some what run down.

Miinukset: Just what I mentioned.

Plussat: Nice and comfy room, everything you need for a short stay or if you flight for cancelled (as mine). It is really 5’ taxi from the airport.

Plussat: Nothing

Miinukset: Room outdated. Floors were stained and seemed dirty. Several Calls to the front desk with no response. TV not working properly. Mini fridge not working. Food from room service was bad.

Plussat: We were upgraded to a spacious room and was very clean but it was not close to the airport.

Miinukset: About a 20 minutes drive from airport although it's on the route of the Hoppa

Plussat: Refurbished and very well done and great staff make this a great layover hotel

Plussat: I enjoyed the morning breakfast buffet. We also have a very good dinner in the lounge.

Miinukset: Unfortunately, we had no idea that there are renovations happening. Our room was NOT up to par at all. Our toilet didn't flush, the walls were shackled with no finish, and it was just a mess in general.

Plussat: The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.

Plussat: Proximity to Heathrow airport. Quiet. Brilliant breakfast.

Plussat: It was equiped with a very nice staff

Miinukset: no breakfast deal in a quite handsome amount of money

Miinukset: We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.

Plussat: Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable.

Miinukset: Thought the internet was poorly priced, i.e. too expensive.

Plussat: Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow.

Miinukset: Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!

Plussat: $review.pros

Miinukset: Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.

Plussat: Clezan, mostly quite quiet, ideally located for Heathrow / m25

Miinukset: For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.

Plussat: $review.pros

Miinukset: Early check in after a long haul flight was not possible

Plussat: Hotel staff generally good. Room ok, but sink drain a bit slow!

Miinukset: Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.

Plussat: We always enjoying staying at this hotel but the refurbished rooms are amazing, the beds are lovely. Hassan took care of everything, a credit to the hotel.

Miinukset: Nothing.

Plussat: Very friendly and helpful staff, newly furnished room, nice restaurant.

Miinukset: Bathroom did not have hooks to hang used towel/to be etc. I'm sure it was an oversight ?

Plussat: Nice clean hotel, friendly staff, good food and cocktails. Handy for Heathrow via the Hoppa bus service.

Miinukset: Nothing

Plussat: Location perfect, staff Ok

Miinukset: Bar was keen to shut a bit early for my liking especially as I dint check in till midnight but in the 21st century, an an airport hotel, one should be able to get a cold beer 24/7 without having to call room service.

Plussat: Close to Heathrow and that's about all this hotel has going for it.

Miinukset: Appalling food. Other diners were complaining the night I was there. Ordered a caesar salad and it came with greens (not lettuce) and salad cream as the dressing. Room was awful, very dated and worst bathroom I've seen in a hotel for a long time.

Plussat: Very helpful staff.

Miinukset: The food in the hotel was not good and expensive

Plussat: there the break fast was good

Miinukset: There was no light in my bath room Navigating to the rooms with your bag and the bag carrier was hell on earth There was no fridge in the room

Plussat: Lentokenttä erittäin lähellä ja hotelli hinta/laatu kohtaisivat,

Plussat: Easy quick check in. Bar and restaurant was ok

Miinukset: Rooms are tiny. Barley enough room for the bed. Bathrooms are tiny. Shower tiny with very little water pressure

Plussat: Great location and a good price. Room was spacious and quiet. We had dinner in the hotel restaurant which was also good too.

Plussat: Excellent hotel, very helpful staff, wish we had stayed the whole time we were in London and just commuted into the City for the Tourist attractions. Would have been better than staying in a tiny hotel room in the City and better value for money.

Plussat: Breakfast was good, ideal location and a reasonable price for Heathrow

Miinukset: Airport noise although not much you can do about it near an airport.

Plussat: Close to airport and comfortable room. Good gym and pool facilities.

Plussat: Spacious room.

Miinukset: Unfortunately, I found a used condom packet in the fridge... Very odd, but worrying, as it made me wonder how attentive the cleaning had been. In spite of this, a wonderful, quiet, comfortable room and excellent reception staff.

Plussat: Bed was comfy

Miinukset: Staff's attitude in the breakfast hall. Slow. Took 35 minutes. Pool was tiny. Full of kids. Gym was tiny. Staff played their music full blast without asking the other gym users who could no longer hear their own earphones

Plussat: Convenience of location to airport and central London

Miinukset: TV set did not work and swimming pool not accessible 9 August

Plussat: Staff extremely friendly, helpful and efficient. Very nice room (Superior) - good size. Excellent food and beverage from lobby bar. Excellent check-in and check- out. Great service from concierge to provide porterage of large amount of baggage and organise taxi transfer to Terminal 3.

Miinukset: Nothing to dislike for an airport hotel

Plussat: Didn't have breakfast, hotel close to Heathrow.

Plussat: Room was very big Bar was nice Great location for LHR T2

Miinukset: Shower was a bit dated Bath/sink didn't drain well

Plussat: The staff were really friendly - I was checked in by Andrea who was helpful, professional and gave me all the information I needed.

Miinukset: Trying to find parking was slightly worrying! I struggled and wish there was an easier way to find a space as I drove around for a while!

Plussat: Hyvä sijainti, viihtyisä hotelli, hyvä huone ja sänky sekä maistuva aamiainen.

Miinukset: Harmillisesti muutamat pikkujutut eivät toimineet, kuten kahviautomaatti.

Plussat: Spacious bathroom. Pleasant and helpful staff

Plussat: Location and shuttle availability

Miinukset: No help with luggage or carts. Poor signage to choose correct elevator, and very long hallway that ended with only stair exit. Registration clerk could have better explained the shuttle ticket kiosk. Didn’t take foreign credit card, on board costs

Plussat: Everything was good. Staff were friendly & helpful.

Miinukset: Walked up to the desk & the price was £109/night. Had seen it cheaper online. Booked online while standing at the desk & paid £85