Lien Thanh Hotel

Because of Rate

Not meet expectation

The location area is good

Not much. The rooms and the general areas of the hotel are nothing like those shown on their website. The staff were ok some helpful some not. Room was passable but very old and tired, Location is good

Just about everything. Room old and tired. We were "upgraded" to a family room from a Deluxe room. If that was an upgrade I'd hate to see the deluxe room. The shower was in the bath which would have been ok but the shower hose was at about stomach level. When you put in its bracket it spun around and faced the side of the bath and ran all over the floor. You couldn't get it to stay anywhere else. Made it difficult to wash your hair without saturating the bathroom. No floor mat provided despite repeated requests. The plug in the sink wouldn't stay down. We reported it daily but was never fixed by the time we left. There was a kettle provided but we had ask for cups which we eventually got. No tea bags, coffee or even a saucer. The sockets on the wall to plug it into were loose and it would turn off half way through heating. We often had to hold it in place. The blackout curtains must have been made last century and hadn't been cleaned since installation. There were pigeons roosting in the external wall cavity for the air conditioner which can't be healthy not to mention noisy when your trying to sleep. Beds were fine. Linen clean too. The breakfast was pretty ordinary. The only western food was toast and fried eggs which were quite often there for long periods. We always had to ask for fresh ones to be made. Very little if any fruit available. The room is nothing like the one shown on the website. In fact none of the pictures reflect reality. We were out most of the time so we looked at it as somewhere to put our head down

Very central

Hotel say they have a tour desk They booked a trip to Cambodia for us but did not tell us if we used our free 15 day visa that we would need another to come back to Vietnam We ended up having to go to the Vietnamese embassy in Cambodia to get new visas to get out Hotel tour desk just said - oh sorry I didn’t know Ended up costing us £200 for visas Had to book another night in a hotel in Cambodia and pay for new bus tickets to return to Vietnam